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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Festive Open Hours

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BMW i8 Roadster

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NEW BMW SALES EVENT

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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VACANCIES

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BMW i3 Service Inclusive

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Introducing Matt

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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Cotswold Motor Group Awards 2016

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New BMW X3 Launch

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Peter Redfern

Head of Business

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Robert Warren

Approved Used Car Business Manager Executive

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always made to feel very welcome

Service

Once again their honesty with regarding any service that I have.

Service

Car was collected work was done and car delivered back on time

Service

Price higher than originally expected

Service

Job was to fit new reg. plates. 8 new holes were drilled to attach these, rather than using the 4 existing. Initially the rear plate was only secured with two screws at the top, leaving the base 'flapping'. The original plates were not returned.

Service

Good service

Service

As always things were dealt with very efficiently.

Service

Offered a lift to town, drinks available, everyone very pleasant and problem and repair explained

Service

We booked a full service (5 year plan), change rear brake pads (+3.00mm left) and an MoT.All we had was an MoT.When I booked the car in for service 4 weeks in advance, I was told the above was possible, especially as we had to travel 100 miles.

Service

Answered my concerns and was given an easy to understand breakdown

Service

As above but couldn’t fault Alice’s commitment

Service

I've never been able to find fault with the service provided and fully appreciate having lifts to and from the city centre whilst my vehicle is being serviced.

Service

Prompt, courteous service. Car returned on time.

Service

Because the car was picked up and bought back all nice and clean and there was no hassle perfect

Service

Charming receptionist and kept me informed.

Service

First class service.

Service

The service price took my breath away, just too expensive, I will not be returning unless there is a better value for money way

Service

excellent team

Service

The service provided by the staff is always exceptional. They are friendly, efficient and professional at all times. I would not take my car anywhere else.

Service

Had to wait an hour to be taken home when I was told it would be within 10 minutes.

Service

Everything great at this point.

Service

Staff are also friendly, also offer me a coffee and have a chat!

Service

Would like to mention the service assistant Claire Christie at coltswold BMW who was absolutely great, she helped me as much as she possibly could whilst my car was off the road due to a starting fault. 10/10

Service

The service representative I dealt with (Andy) was polite, knowledgeable and very helpful. The car needed a repair and this was dealt with efficiently. However, I thought the pricing for a first service was extraordinarily high when first quoted.

Service

An amazing team with great leadership in delivering fantastic customer service

Service

Again I cannot fault my experience. The staff were helpful and arranged everything for my convenience

Service

As 1 above

Service

On time return of the car with no problems whatsoever

Service

treated with politeness and curtesy

Service

The part arrived promptly and Andy is very helpful

Service

Friendly and helpful staff.

Service

achieved all expectations

Service

QUICK AND EFFECTIVE.

Service

Customer service staff very efficient, helpful and friendly. Quote provided before service, and elements of the service explained ie microfilter. A courtesy car enabled me to have the winter tyres installed. Not 5 stars on account of cost of service.

Service

Cotswold Hereford was very welcoming and professional. I needed a brake fluid change and was given an appointment the very next day which was Saturday. I was also offered refreshments and a lift to either home or town. My car was washed and valeted.

Service

The parts and smart repair staff were courteous, friendly and efficient . I am delighted with the result.

Service

On collecting the key I returned to my vehicle to find that the wiring to the professionally installed Dash Cam had been pulled out from underneath the trim and left in a mess by the interior mirror. It had been re-connected following the service ?

Service

Service date and time booked at our convenience.All service requirements carried out to a high standard.As always, courtesy car avoids us having to wait.Again, telephone call to inform us that our car was ready.Again, staff helpful and courteous.

Service

very good

Service

On way home low pressure warning light came on, said I should stop asap.Checked tyres visually and also checked on board vehicle info - green.When re-started there was no fault exclamation triangle so happily proceededas normal.

Service

The car had its EGR Cooler / Valve issues resolved fully with reprogramming at Cotswold and is now driving as it should. Knights in Stoke serviced and repaired the car with a lag or misfire when collected the week before.

Service

They couldn't have done more to make the process as stress-free as possible.

Service

Vehicle was collected and returned supplying a courtesy car supplied and seems to have been repaired satisfactorily.

Service

As the staff were very good and helpful

Service

Was told at the end of the day that my car needed to stay overnight ,however, on the short notice, Alice was able to secure a replacement car for me for the following day.

Service

The service was scheduled as per appointment.

Service

Professional, honest, and attentive service from everyone at Cotswold. Some mistakes are made but these are minor and are rectified well

Service

The MOT was arranged on the phone after reminders from the staff. Reception good, lift into town arranged and collection later. Pleasant people.

Service

Superb customer care - Kevin Taylor specifically.

Service

I was promised a follow up email for a quote for tyres but this hasn’t been received.

Service

It was a very quick and easy process. It would be even better if the garage was a bit closer to home.

Service

Did everything needed

Service

Service completed in time quoted

Service

Very helpful and eager to please.

Service

The service staff are fantastic however I also asked for the off side tyre to be checked for a slow puncture I assumed this had been done when I picked the car up and yet the next day I had the same problem and had to take the car to another garage

Service

My car went in for a service and initially there was an issue about an oil leak discovered on the front axle. However, Andy Caldwell went out of his way to resolve the issue and I was completely satisfied with the customer service I received.

Service

Very helpful

Service

Courteous, efficient, prompt, and explanations about any action taken or needed in future is excellent.

Service

All went well.

Service

Prompt, efficient and courteous service. Good quality workmanship.

Service

Very efficient organisation

Service

On the last visit I had a full service which was handled without issue and I'm good time. The car was returned clean as normal and I was offered refreshments on leaving. All positive

Service

The service was carried out on time and the car returned washed and vacuumed.

Service

Service was quick and efficient

Service

Service reception provided a time for service, and service completed within estimated time.

Service

Reception very helpful. But shame job not completed. Just make you thing was the service carried out ?

Service

Cheerful, competent, friendly, helpful . . .

Service

Took a little longer to repait the car than they said after receiving authorisation from insurance company

Service

Excellent service all round but cost prohibitive

Service

Can't do enough for us

Service

We were given excellent help from Kevin, as always. He did not rush our decision and explained all our options very clearly. He is a master craftsman in that he knows his business very well but is not a pushy salesman

Service

Completed in time previously told. This included adjusting handbrake that was not on original list.

Service

The service is brilliant.

Service

The whole process worked as it should and the staff (particularly Connor) were very polite and thoughtful. I appreciated the lift into Hereford do I could shop while the car was being serviced (even though it was a Saturday).

Service

Just excellent service. Nice touch to valet car

Service

Everything was done as required and to the stated timescale.

Service

The staff are super always especially Peter Lewis

Service

Very professional

Service

All items explained well be service advisor

Service

Personal service and nothing was too much trouble

Service

The visit was to rectify a problem that had been known to BMW for some time. The fuelling system on the series 1 cars is faulty. It is very embarrassing standing at a busy petrol station holding everybody and not being able to put any fuel in.

Service

Everything was completed and they collected and delivered my car from my home.

Service

Good customer service, always made to feel welcome & important

Service

I was able to book the service on the date and time convenient to me and it was carried out effectively and the outcomes were explained to me clearly.

Service

Again great customer orientated staff always will to help and keep you informed

Service

From the phone call to see when I wanted to book the car in, through the reception on arrival to collecting the car was very professional

Service

Efficient, friendly and very pleasant surroundings. A good experience

Service

Very good service and excellent value for money.

Service

from the moment we had to contact Cotswold Hereford with our problem they couldnt help enough, they kept us informed of every problem and decision. We had a close working relationship Alice Shenstone and she couldnt do enough for us. She was great!

Service

Every thing done on time.

Service

I booked for an MOT at 12:00 but when we arrived it turned out the car wasn't actually booked in until 2:00. That was inconvenient as we come to Hereford from Abergavenny, nearly an hour away, we have a dog at home and an engagement later that

Service

They said they were going doing update on my system BUT didn't say I would loose all previous destinations on my sat nav, loose my mileage & MPG data in on board computer. Also lost settings for Blue tooth-why didn't they warn me!!, could of saved it

Service

Professional and friendly service

Service

Good salesman

Sales

Great reception, knowledgeable and friendly staff. Fantastic vehicle.

Sales

I have dealt with the same sales executive each time he knows what we like and has always been polite and found us the best deal

Sales

Again excellent service from Kevin and Jake who took plenty of time to take me through the new technical information and items e.g sat nav and electric hand brake. I didn’t feel rushed and they made sure I was comfortable with the car before I left.

Sales

Staff were incredibly helpful and determined to deliver a great deal. Vicky and Sara were outstanding in their customer service. The Genius who also assisted with the test drives (sorry I forget his name) went out of the way to help.

Sales

The service given by Kevin Taylor was excellent.

Sales

The showroom was well presented and fitted out and the coffee was very good.! The demonstration was well arranged and the pickup and handover was thorough and we were given as much time as we needed to go through the tech.

Sales

All matter and questions were attended to my full satisfaction.

Sales

All members of staff were very friendly and courteous.

Sales

Catered for all my needs

Sales

Any question or problem were quickly solved

Sales

Kevin Taylor who sold us the car is a pleasure to do business with and he always ensures that we are very satisfied with our purchase

Sales

PROFESSIONAL AND COURTEOUS

Sales

Matt the salesman was very good , giving us all info required, but without being pushy

Sales

They really looked after us and were very helpful and very knowledgeable

Sales

Cotswold Hereford make their customers feel welcome and avoid applying any pressure to purchase that might result in the wrong decision for the customer. They treat their customers fairly and, as a result, I have used this dealership repeatedly.

Sales

The advice and time involved in sourcing the right specification for me was a big part in the purchase , the professional manner of my sales contact was without doubt excellent , the handover went well with all the new technology being explained .

Sales

Sam Wynn was an excellent people person as well as a good salesman

Sales

No matter whether visiting Cotswold Hereford or contacting them by phone, we are always dealt with efficiently, politely and nothing is too much trouble, no matter how tedious the enquiry.

Sales

Same reason as above, plus this dealership fully understands the essential value of Customer Satisfaction and putting the customer first.

Sales

Sam Wynn and the rest of the staff at Cotswold BMW were attentive and polite throughout the buying process.

Sales

This is the third time now that I have purchased from Cotswold BMW. The latter two vehicles being new registrations. This in itself must indicate that I am satisfied with the service that I receive.

Sales

The experience has remained enjoyable every time we have made a purchase

Sales

the sales man was so helpful

Sales

Excellent service from Kevin Taylor at Cotswold Hereford. Brilliant guy, great to deal with. Great customer skills, totally knowledgeable. Always a few words when you're in for a service. Has a 6th sense about when you might be receptive to a new car

Sales

Everything explained clearly and tried very hard to accommodate my needs

Sales

Very professional and attentive service from the girls in Hereford. Please though drop the insistence that sales advisers "congratulate" purchasers on buying a vehicle as its a bit grating and condescending. I haven't won it, I've bought it!

Sales

Experience was very excellent. Well looked after, didn't feel like I was just buying one car, it felt like I was buying into BMW for the long term. Delivery was one week after purchase, made very convenient and smooth on the morning of collection.

Sales

Cotswold Motor Centre Hereford were most helpful. From the initial call, the salesman Kevin was honest and helpful, explaining specifics about our chosen X3. Finance was clearly detailed, and additional services offered.

Sales

We were well looked after and the environment and atmosphere was very pleasureable. All the staff that spoke to us did so in a calm, measured and friendly manner.

Sales

The salesman was excellent shame he was let down by the PDI team

Sales

Everything they said they'd do, they did

Sales

Kevin who was looking after us was very good with sorting everything out.