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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

service no problem

Service

There is still more to do

Service

Very friendly people.

Service

Excellent service

Service

All questions answered clearly and promptly

Service

Oriblem sorted with no hassle for myself

Service

They were AAAplus.

Service

When trying to book the service the receptionist was unable to put me through to service as lines were busy. I was promised a call back three times but no one called back.

Service

Everything as promised. Considerate and helpful

Service

As above.

Service

The reason is quite simple,irang to book my car in in march and was told the earliest i could have a courtesy car was in may.NOT HAPPY ABOUT THIS I HAVE BOUGHT 9 NEW CARS OVER THE LAST FEW YEARS.Then when it did go in still no courtesy car,

Service

The only downside was that I did have to wait for a couple of hours for my wheels to be changed. The team were very helpful, very courteous and apologised profusely, but it did take a long time. No complaints about the team, just the wait.

Service

Fast Lane appointment not completed during the allocated 90 minutes. Apparently because despite the appointment being at 8:15, the technicians start work at 8:30. Not sure if the replacement alloy wheel quoted is needed as unable to see damage.

Service

Again good service/experience

Service

Great Service from Calvin Thompson as always.

Service

Excellent experience this year.

Service

Message asking me to check my tyres even though we had just had it serviced

Service

What is not to like?

Service

well looked after

Service

They were very professional from making the booking to the day I arrived at the dealership, never left wondering where to go or who to see, I was met as soon as I walked through the door.

Service

As always Cotswold Hereford provide excellent service. They aren't my local dealer but I'm happy to drive the extra distance for such good service.

Service

Brilliant service

Service

Service experience could not find anyone anywhere better.

Service

Everything was good other than the cost of the oil service which was over £300.

Service

No problem with the people I dealt with but had I waited for a courtesy car I would have had to wait 6 weeks.

Service

James on the BMW service desk squeezed our car in for an MOT that was about to run out. This then saved me from getting ear ache off my wife. Thank you James.

Service

Great feedback, enhanced by the graphics.

Service

No problem booking car in for next day

Service

Just so easy and BMW made the process fantastically simple to understand

Service

Always satisfied

Service

I asked for an 0800 appt at time of booking on arrival it transpired I had been allotted a 0930 appt

Service

Had to ring twice for update on timings.

Service

Cotswold Hereford staff are very professional,and very helpful with service requirements Nice comfortable showroom

Service

I had a issue with me unboard computer which failed whilst I was away on a trip. Thus I had no Satnav. Although I was dissatisfied with BMW generally the Hereford staff mainly Jessica in the service dept couldn't have been better

Service

Very easy to make an appointment, charrming receptionist, comfortable surroundings while service was carried out, exactly within specified time. I was impressed by the detailed service report.

Service

I was called to the service and it is unclear why the car didn't alert me.

Service

As stated above, flexibility and professional helpfulness are keystones of the service provided.

Service

Completed on time, video of checks provided.

Service

Friendly staff who solved the problem

Service

Staff were good and attentive Video report was useful but needed to turn radio off as lots of background noise

Service

Good service

Service

Problem fixed and preventative action taken to stop to recurring

Service

No one has apologised for the problem with me car happening.

Service

Although I was told that the tyre pressures had been reset, they were set at the wrong pressures.

Service

Good welcome with speedy check in.

Service

Because it is true the service is immaculat I could not wish for any thing more.

Service

Very helpfull

Service

Everything was done well, the staff were polite but my complaint is with BMW. I have a heated steering wheel which gets hot at the top and after half an hour or so becomes fairly luke warm. Cotswold checked and said it was Ok. BMW -it is rubbish!

Service

Very happy

Service

Polite, courteous, efficient and helpful.

Service

very efficient with friendly staff

Service

Was given extra service which was not expected, car was cleaned inside and out and a fault fixed

Service

All very easy, helpful, professional and friendly staff. Costs I think are high for a service and it was frustrating to have come into the garage for a minor service in November and then another service due in Feb. Car valet could have been better.

Service

James was great as took my car from home, had arranged MOT, washed/hoovered it, then returned it. Next day James sent me a text with link on which showed technician talking about my car re MOT and showed me tyres and brakes - appreciated this.

Service

From making the booking, resulting from an Email offering the fluids check, being when I wanted it, to the attention I received at the dealership, I cannot fault any part of my experience.

Service

Taken several phone calls to resolve the wrongly written mileage in service book it has now been altered but not countersigned

Service

Parts not reassembled correctly; tools left on the car bonnet/windscreen wipers which thankfully didn't cause damage. Once I said I didn't want a service yet as it's due in May, work wasn't carried out until the next week - strange coincidence?

Service

Because I had pre-booked a service and had asked for a specific fault to be investigated. However, it only received a cursory inspection and requires the car to be returned for a proper investigation, which is inconvenient.

Service

Good quality work.

Service

Very good service but the state of my car when I left let it down a lot

Service

I have a video message, explaining all the faults in my car. To be the told it was a

Service

The problem took two visits to resolve and in resolving it another problem has been caused

Service

Because I was !

Service

Kevin Taylor, the salesman I have dealt with over the past 20 years, came and collected my car from my house in the morning and returned it later on in the afternoon. His always trustworthy, cheerful, and helpful.

Service

Jess was very helpful even when there was an engine drama after my service.

Service

Brilliant Service by Jordan from start to finish.

Sales

Kevin Taylor was totally up to speed and managed the process excellently

Sales

Well looked after and nothing to much trouble

Sales

Excellent service

Sales

Fantastic service, great dealer and salesman. Made the experience easy

Sales

All around extremely helpfull and good experience

Sales

Very friendly staff

Sales

Exceptionally satisfied. The phone was always answered immediately. The staff both on the phone and in person were smart, courteous and efficient. There was always customer parking spaces available.

Sales

We have dealt with Kevin previously - always provides a professional service and listens to what we want. Nothing is too much trouble

Sales

Cotswold hereford were brilliant especially Victoria.

Sales

over the past 20 years I have purchased 11 new cars from BMW Cotswold Hereford and dealt with the same salesman - Kevin Taylor, who has always been honest, trustworthy, and reliable.

Sales

We genuinely trust your team, we know that they mean what they say and that they do what they promise. They conduct themselves with a lot of integrity and we have complete trust in them. They are also a great bunch of people to have a chat with.

Sales

All round an excellent experience with no problems or concerns at all. Mathew Davies was brilliant and felt like a good friend at the end of the experience. Such a kind & thoughtful note with the gift of flowers and blue bulbs - very clever!

Sales

All staff extremely helpful and answered every question

Sales

Great service as always

Sales

Jordan Allen was excellent, throughout the purchase, we is a friendly chap but not pushy, which I have experienced before, no "this is the deal of the century", he was great.

Sales

Due to the customer service

Sales

nice pleasent environment with teas and coffees and biscuits ,the staff were all very friendly and it was almost as if they wanted to be there .

Sales

We felt valued and nothing was ever too much trouble. The staff were engaging and knew their products well. Everyone went out of their way to make our purchase as pleasurable as possible.

Sales

Purchased and delivered in 7 days including carbon fibre extras i purchased. Simon Chadderton was especially great throughout with pricing and communication.

Sales

Looked after well by Peter Lewis

Sales

Tom Smith...brilliant...so considerate and knowledgeable.

Sales

Cotswold Hereford are a great dealership. I have bought 6 BMWs from them over the years and although personnel have changed, the service has remained first-class!