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Kept updated and my questions answered
Car picked up and delivered back at work, Additional issue with Tyre resolved and all done - top job!
Polite and helpful staff, excellent service, good communication.
Very satisfied and I always look forward to my visit there
Always a warm welcome
Great friendly service
Part was ordered a couple of times and incorrect one came in. However, was kept informed
- Easy to book in, even with short notice.- Great customer service- Even clean your car!
Is a far more responsive vehicle following the service. Seemed like a new car. The technician deserves a special pat on the back.
Whilst on holiday I had and issue when reversing on full lock. Despite the garage being fully booked they appreciated I needed to travel back to Kent that evening and fitted me in to ensure the car was safe to drive.
length of time
First class team of people both in terms of Sales and Servicing. They have good knowledge of the product are helpful in their suggestions and are welcoming in terms of a dealership. Peter Lewis is particularly outstanding.
The servicing was carried out promptly and the rear tyres were changed after their condition was made known to me . The replacement tyres were price matched which was reassuring.
Still not had replies to my sat nav not working (£1k option) on traffic information and also scuff on front bumper I asked to be repaired after I bought car. It was raining when I bought car and I asked them to inspect car. I shouldnt trust people
It was a good experience.Claire the Service Manager was excellent. I'm not sure if I would have had the same experience from other members of the service team.
Its not easy to email any member of staff direct however once an email had been sent the communication was very prompt and supportive
They treated the car and the owner with equal importance.
Although the car failed its MOT due to a faulty tyre, everything was done to minimise inconvenience to me during the rest of the transaction. The process and timescale for obtaining new tyres was explained to me and transport home arranged.
its true good service
Friendly and helpful
Service completed in time stated. Car washed as well!
Very knowledgeable and trustworthy, explained everything in a manner that we could understand.
I have been a BMW customer for many years now and have always been very satisfied with the the way BMW carry out their services, particularly the video that the engineer sends you.
staff are always helpful & obliging
Staff always efficient and courteous. Showrooms immaculate with excellent coffee and pastries! Lifts into town and back - like having personal taxi. Service Reception Manager, Claire Christie, both professional and friendly.
Easy to get through on phone and book service for following week. Quick service on the day and facilities for customers very good.
What can I say so helpful
Alice is your star employee!
Bought an ex demo car recently - slight problem with speed warning which keeps resetting itself overnight. Flagged this up to the service team and were told they would keep an eye on another similar car. No response to date and no return call
Having experienced many warnings on the "dash" over the previous 3 months I took the car in twice and they didn't find the fault. Very frustrating!
Good efficient, immediate service. Salesmen never in a hurry. Treated with great respect and friendliness.
Service was courteous, efficient and the valet service was well done.
I would have given completely satisfied but there was a slight delay where I had to wait but that was fine.
On the last occasion they got everything right.
The standard of work was very high.
Good customer service and care.
My car was dealt with and cleaned to a high standard
Excellent service provided.
Cotswold are excellent
Efficient booking on telephone and no nasty surprises with car service
The car came to BMW for a MOT and simple oil service. I have had the car with a very highly skilled specialist only 500miles prior to the visit, the car was absolutely 100% with no error or problem, I now have an undrivable car with a £1200 error.
This last service was much better organised than the last though it took over 5 phone calls to get through and book it, at least they organised the courtesy car as promised
the young lady welcomed us to the premises and smoothly booked our car in. she was friendly and professional and dealt with our warranty work. she made us feel very welcome and settled us with refreshments and cars to view. we bought another car!
Very efficient and helpful
Although this survey relates to a recent tyre change (for which the service was excellent), I was not asked to complete a survey for the previous work where my wing mirror glass was replaced.This score is for the wing mirror work.
i have been using Cotswold for many years for sales and services, wouldnt go anywhere else
Iam completely satisfied because the service department paid a lot of attention to detail in repairing my car to ensure safety and quality of service.The member of staff who dealt with me was courteous, competent, and professional.
Excellent customer service from the moment I rang to book my car in. Was made to feel welcome on arrival and looked after. Overall excellent
After we had hadso much trouble with BMW breakdown , we felt that at last somebody was actually doing something positive. I am hoping I will be asked to complete the BMW breakdown survey as they were absolutely atrocious and I would'nt give them 1
Booked in for service and front brakes. Left car there and had courtesy car. Was told lunchtime that it would not be ready on time requested as they had used brakes on another car. As driving to collect told it would not be ready.Wasted journey.
STAFF HELPED ME BEST THEY COULD UNDER THE CIRCUMSTANCES
See previous answer
Everything went to plan with no drama.
Always thorough and informative and looked after if one waits in the reception area
The standard service was all ok but the issue I raised regarding default settings has not been sorted out yet and I wonder if anybody is actually interested.
Smooth, efficient, do what they say they will and in time
My comments were addressed and the car was returned in a clean state
I was being kept informed during the day about the progress of my vehicle. Also great collection and drop off service, very nice driver.
Everything went according to plan
All dealt with efficiently
See above answer
Claire Christie dealt with our service from start to finish (booking until completion of work). She was very efficient and kept us informed of progress through the whole process.
Carried out quicker than said and video se t
Everything done to my satisfaction
Unable to complete two out of three tasks on last visit.
The service is great but the phone system could be better
Efficient and achieved what I wanted it to achieve. Clean and comfortable waiting area, staff were friendly and efficient. Good coffee...
There were no issues
Nell Watts is a great asset - She is charming, courteous and efficient.Also returning the car fully cleaned is very good.
Very happy with the experience and staff very friendly and helpful.
Alice Shenstone at service made the experience easy and pleasant.Very bubbly lady.
The price was fair and competitive. No extra charges were incurred.
My car is out of warranty in January and I received an end of warranty notification to bring my car in for an inspection. I am not sure how many other dealers offer this service especially as there may have been a cost involver - Impressed
Pain free. And an improvement from the days of owning a Mini (I ended up going to Robert Stern in Worcester).
Staff are friendly, helpful and knowledgeable.
The staff at Hereford was friendly and helpful and nothing was too much trouble
Sales were great (Vicky Thomas, Hereford). Kept us informed, was very professional, but remained friendly throughout. On pick up day appeared as excited as we were.
Pleasant atmosphere and helpful people.
very helpful staff and attitude
I am very satisfied with the experience given to me by Cotswold Hereford BMW, even when the salesman Aaron stroked my knee under the desk...;)
Again, I was impressed with Cotswold Hereford, I was disgusted by the BMW service itself however.
Excellent service Sales person agreed a time for collection outside normal working hours for my convenience
Everything went smoothly on handover.
Kevin Taylor helped us with the purchase of our new car. He is an excellent ambassador for your company.
Always so easy to deal with at Cotswold Hereford
See comments in "1" above.Professional operation
See question 1
because it all happened as Kevin said it would
Aaron Higgins was always helpful and informed
We were kept in touch with, arrangements were always at our convenience, no hassle - refreshment facilities at the Centre could do with an upgrade though!
I can't fault the service.