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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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VACANCIES

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BMW i3 Service Inclusive

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Introducing Matt

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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VALUATION.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Cotswold Motor Group Awards 2016

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Meet the team

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Peter Redfern

Head of Business

Josh Galvin

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Annabel Wenham

Trainee Sales Executive

Claire Christie

Service Reception Manager

Justin Lowe

Workshop Controller

Andy Caldwell

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer service and very welcoming

Service

Everything was dealt with, including my comfort and needs.

Service

The staff got back to me quickly via the phone. I didn't have to wait for the service it was completed on the day of taking the car in. All very helpful.

Service

Very thorough and helpful staff. Issues explained clearly and dealt with without any fuss.

Service

The Servicing Manager showed excellent customer service skills and the works to the car were completed to a very high standard, ahead of the time estimated. The courtesy car, provided by Cotswold, was immaculate.

Service

Service as expected. Good communication on price

Service

Excellent service and treated well by very curtious staff.

Service

Service representative was thoroughly professional. She listened carefully and kept me updated on my issue

Service

Staff helpful and knowledgeable.

Service

Good solid teat got on with it no fuss.

Service

It all began with taking my vehicle to the garage on a recall. Although I hadn't used this garage before because I live some distance away, prior to returning the car your service team had washed and hoovered it.

Service

Kept up to date with all work. Welcomed by Alice like an old friend. Car came back quickly and cleanly

Service

I was contacted to arrange a date and time to get a part replaced and on getting there they were unable to do it as the replacement part had disappeared!admittedly later collected and returned car on another date which helped.

Service

Although my issue relatively small, it was resolved pretty quickly

Service

I booked a valet gold service as my 66 reg car hadnt had a good polish since sept 2016 when \i bought her. I am very proud to own a BMW and I wanted to look after her.

Service

I find the service desk helpful, the principal recognizes me by name, and the service the service th reception people give is good.The only negative is that I miss the technical knowledge that used to be available at check in. Its there but 2nd hand

Service

The service was carried out as well as my MOT.I was told that it had failed & advised in the cost which was expensive.I called a local garage for a quote which was half the price of Cotswold and so took my buisness elsewhere.Very disappointed !!

Service

Good Customer Service

Service

I was dealt with promptly, with professionalism, and was given a lift from the garage and collected from town. It was swift and the work was carried out to my full satisfaction.

Service

I wish I had been advised that the software upgrade would wipe some of the vehicle's memory functions especially the electric seats which were separately programmed for myself and my wife. Otherwise an excellent service.

Service

Smooth process. Drop off into city and collection arranged before arrival. Excellent briefing on service process by Alice. Everything completed on time.

Service

Andy Caldwell was extremely professional and super efficient when dealing with our issueHe kept me constantly updated in the progress of our vehicle and everything was first class

Service

Diagnostic checks came up with a possible solution

Service

Not sure what was done No explanation as to what the recall was for.

Service

Prompt, efficient and helpful advice and action

Service

The problem wasn't resolved and started to play up again just a week after!

Service

Staff were very welcoming, courteous and professional, and I was kept fully informed. The car had been beautifully cleaned before I collected it.

Service

The service manager was very helpful and sorted out a problem with one tyre very efficiently but the interior of the car was dirty (seat covered in grime and oil on floor mat) on return.

Service

No problems experienced

Service

Great service from Andy and staff

Service

very helpful staff, kept fully informed, work done quickly to a very high standard overall could not have done any more to improve the sevice provided , very satisfied

Service

Staff helpful from start to finish

Service

Particularly liked the mechanics video.

Service

Got what I expect

Service

everything I wanted was carried swiftly and efficiently and I received a written report on the check up.

Service

We had an excellent silver valet

Service

Adaptability and flexibility in dealing with my request

Service

I was very happy with the work done, just slightly concerned because of the need to change the crankshaft bearings.

Service

Efficient and courteous, but my car is 9 years and 100k old, so this sort of repair (£1200) now feels v pricey. Changing two rear discs/pads for one faulty rear brake still worries me. My nearside rear was changed 15k ago and didn't call for 2 discs.

Service

Service completed within time specified. Good communication with relevant departments.

Service

Excellent service from the service desk. I wasn't impressed by the car wash it wasn't,t the usual high standard. Kevin the sales dept. was outstanding.

Service

The lady we dealt with - Nell Watts (Service Advisor) was very pleasant and extremely helpful.

Service

excellent service from all.first Bmwvery pleased so far.

Service

I've been collecting stamps for every service over the last few years to get a free valeting and polishing kit, I needed one last stamp but guess what, that deal has ended ??,having a diesel and not doing many miles per year made it an impossibility

Service

I am very impressed with the level of service delivered by Claire Christie and her team at Cotswold Hereford. I found them to be friendly, understanding and very helpful in accommodating my service.

Service

Dealt with promptly and given loan car for the day.

Service

the answer provides the clue.

Service

Helpful staff who answered all queries

Service

Great service and communication from start to finish. The lift to and from the town centre was appreciated and the driver was charming.

Service

Staff welcoming and professional as usual

Service

Friendly efficient and met needs.

Service

Garage found a coolant leak on a brake fluid service. Now been resolved but they didn't bother to ask BMW for a contribution towards cost until I asked about it. Quite slow in the service department compared to how streamlined things were previously.

Service

Could not have been more helpful. One of the best garages I've visited.

Service

It took 3 weeks to get the required part. When the part was fitted, other work I had requested was not completed when I arrived to collect the car. Communication with me was poor. The part arrived and I was suddenly expected to collect my car.

Service

Service advisor was brilliant and helpful

Service

Dealt with the one very knowledgeable service assistant. Felt I could trust his advice.

Service

Servicing work carried out and I did not have to wait long.

Service

You have finally fixed my car !

Service

Very efficient service

Service

The staff at Hereford are very helpful.The service manager[ Dean] has customer satisfaction,as his no1 priority.

Service

Great attention to detail

Service

Everything went to plan

Service

I have been a Cotswold BMW customer for 12 years now and have always been completely satisfied with the service received.

Service

Cotswold Hereford is always very welcoming and helpful on arrival.The service technician came out with me to see the problem I had with Park assist,he then diagnosed a faulty sensor which was replaced a week later

Service

Professional

Service

One of the issues being looked at is still a problem. I will be booking in again to have this corrected.

Service

It met with my expectations

Service

job done as agreed

Service

Price of replacement parts still very expensive. Went elsewhere for new tyres

Service

The job was completed on time and to my expectations. My car was returned in a much cleaner condition, both inside and out!

Service

my name was mis spelt.it is wainewrightmy service record book was not filled in or stamped#my radio was not fixed

Service

Exceptional service. Really friendly staff. Collected/Delivered car without cost. Very quick service relative to Sytner who took 4-6 hours to change one tyre.

Service

Prompt efficient service

Service

Team communicated well and gave options and Kevin collected and delivered from home

Service

Everything was in line with what I would have expected. The lift into and back from town was prompt and friendly. Reception was courteous and informative.

Service

They failed to locate the water leak on the windscreen washer system. It has to go back to be looked at again.

Service

Courteous and efficient service with an excellent loan car arranged by Peter Lewis.

Service

Great , Efficient Service

Service

It's sad that you have to pay for cleaning of washer jet system when it eye blocked when vehicle is under warranty - especially when I purchased BMW screenwash and that's all that has been used. Poor in my view but the efficiency of the team is ace

Service

Timings arranged were very convenient, service was very courteous, but above all the information i had provided on issues with my vehicle had all been recorded and were being actioned, which is refreshing.

Service

Service dealt with efficiently.

Service

Everything went well I waited it took quite a while longer than planned.

Service

car was in for oil service.asked if they would check the sat nav as I was finding it was giving a few errors in navigation.collected car nice and clean service done car seems to run so much better.still have same problem with sat nav.spare tomtom ok.

Service

I visited for a Safety recall and was well looked after. Timings / valet / car checks etc

Service

calls always returned, very helpful staff and always looking for better answers to the questions and queries.

Sales

A great customer experience was provided by Kevin Taylor. Friendly, quick and made the process as easy and enjoyable.

Sales

Everything went exactly as planned, Peter Lewis made my wife and very welcome.

Sales

Kevin was super helpful and patient and the whole process took only a couple of weeks.

Sales

Staff were courteous and polite. Sales representative Sam Wynn was very approachable, patient and helpful throughout the experience.

Sales

Extremely attentive, personable service to myself and my family

Sales

Excellent service as always by Kevin Taylor

Sales

Only failed regarding a mix up over collection of the car. It was of no consequence

Sales

The sales representative was very helpful and patient and a pleasant person to deal with.

Sales

Great customer care.

Sales

Prompt efficient service.

Sales

The whole experience was a delight with my salesman Kevin Taylor made everything very easy to understand and his knowledge of his product was superb.

Sales

The whole experience was really pleasant lots of great staff interaction not just from Aaron but others in the dealership.

Sales

From first walking into the dealership my wife and I were treated like potential customers

Sales

Every aspect of the sale was dealt with in a courteous professional manner. Tom Smith was efficient and knowledgeable in every aspect of the 220i I was wishing to purchase. Tom helped me with the technical and also the aesthetic side.

Sales

Excellent service

Sales

Everything was covered, a simple and efficient service, provided all the information I needed.

Sales

Excellent customer service.

Sales

We were dealt with in a competent and satisfactory way. Everything was explained in an efficient and clear way.

Sales

Everything went as expected.

Sales

friendly and helpfull

Sales

Was well informed from the start with options relevant to our need. Not pushed into sale and comfortable with the staff.

Sales

BECAUSE KEVIN TAYLOR- SUPERB FANTASTIC GUY

Sales

Product knowledge, attention to detail, tenacity in search for right product, relationship building, promises met

Sales

I have bought many cars over the years from this particular salesman who always looks after us and continues to do so even if we are not buying a new car.

Sales

The service was good but I did have to chase for updates on delivery status.

Sales

Professional people always responsive to my needs, good attention to detail and a great product.