No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Customer service manger was fantastic . Even though she was operating from a portacabin. So professional, so Bmw.
I accept that there is some disruption because of the building work, but I was not advised when my car was ready despite sitting in the waiting area. I was not given details of what had been done to the car despite paying £500 for a routine service.
Good job done
sorted major issue with car and highlighted areas when would need maint in future.
I am paying for a service on a monthly contract. The black oil in the engine that smells very used was not changed. May be no BMW necessity to do it but its poor and is bound to impact on engine life.Magnetic GB badge not on car on return.
To be quoted extreme costs some of which isn't required leaves a sour taste. Our relationship is about trust
Cheerful welcome; good service; good product; (and the engineers found my long-lost chequebook
Excellent service but the builders sent me to the wrong temporary location. Maybe they should be told where the servicing now takes place whilst they are on site.
Warranty work took less time than expected and comfortable surroundings while I waited.
The matter got sorted eventually couldnt fault the service advisors however the person who scraped my car quite clearly lied and tried to say the damage was there already.
As above. Treated with respect.
Peter in sales has been very helpful with all of our queries. Alice in service was so very very helpful with organising our recent service.
Delay in follow up regarding complaint.
I was very well looked after.
No problem arranging the service, all went very smoothly, one small niggle is that when I collected my car the dashcam had been unplugged, I can understand why it would have been disabled, It should have been plugged back in or a note on the dash.
Terri was most helpful on the day and couldn't apologise enough for the lack of MOT reminder and the distress caused when I discovered the car wasn't exactly road legal.Not too happy that the air conditioning problem has not been followed up.
Pretty much as above knowledgeable friendly staff really helps
From booking the vehicle in to customer care report back the service dept provides superb service.The team are well trained and this shows instills confidence that the jobs being carried out well.
Every body were very helpful
I brought the car in with a leak in the coolant system which proved to be a difficult fault to find but eventually was the coolant temperature sensor. Problems meant a very expensive repair for which Clare managed to obtain a refund from BMW.
My car is fantastic, however i have yet to have a single completely satisfactory 'service' experience with Cotswold - starting from an issue on day 1 collection of the new car, through 2no subsequent services, and again at this latest service.
This is the second occasion that the cabin has not been left as it was. I am very cross and made a complaint to the service manager. On this occasion oily marks on back seat!
Very friendly staff and very helpful a credit to the BMW brand
Andy from the service department was exceptional.
Again staff and service excellent and pleased that transport to and from the garage could be organised so easily once car dropped off
Courtesy and timely
Fault swiftly rectified
After initially declining a courtesy vehicle,24hours later I had requested one and completely dismissed out of hand. This went against every other dealing I had with BMW. I believe it was someone in the Cheltenham office
Great custmour service
staff very helpfull
The cost of the service puts you off buying another BMW
Even with proof of the air suspension collapse, they had to replicate the fault at the dealer before they would fix the part under warranty. They couldn't, it failed the next day at home. Then they fixed the part.....
No issues, the car was in and out as scheduled.
It was prompt, efficient and courteously carried out as usual.
Very helpful staff , and very clean car on return !
They did what they were expected, but with 1st class service and customer care.
The department seems to be very well run because everything went smoothly and in good time despite them being very busy. I was greeted with a smile and offered plenty of decent coffee while I waited. I went away completely happy with my visit
Alice kept us informed throughout and went the extra mile to answer my queries, she deserves a pay rise!! We were met by another member of the team who offered us coffee and the car was superbly valeted. The best valet by a Bmw dealer yet.
Cotswold are fine but there were delays in getting parts from Germany.
The service of the car seems all right but the after service not good
From being dealt with on reception, nothing is too much trouble, to having a great cup of coffee in a relaxing seating area. The man who tinted my windows was also really friendly and chatty. As for Rob McGrail and Stephen Dawes they were just fab.
Service performed on time and car valeted on collection. Good courtesy car provided.
Attention to my requests and ease of booking coupled with professional and experinced respectful staff makes the service experience a pleasure rather than a necessary chore.
Responsive and accommodating - liked the email re issues and ability to respond.
This is by far the best main dealer I have ever visited. I make a 2 hour journey to use this dealership in preference to my local BMW dealer. I cannot praise this garage enough.
Problem resolved swiftly [and friendly]
The repair to the car was fine. Car was not ready to collect on time. Courtesy car was offered, then it was announced car was ready after all. Workshop has not updated service desk. Apparently the mechanic had worked late to finish car.Thanks.
Great experience at Cotswold Hereford. Good coffee, friendly staff, Alice was really helpful and the Parts Supervisor was a top bloke.
Very friendly and easy to deal with.
Polite and helpful staff.
Staff were very friendly, made buying a car easy
I was kept in the loop at all times, very quick and efficient. The drivers where fantastic as well. All very good!
As above plus good feedback
Completed within timescale so happy with that
No issues and car returned when agreed
I was made to feel at home and provided with hot drinks and snacks while I waited.
Kept updated and my questions answered
Very satisfied and I always look forward to my visit there
Polite and helpful staff, excellent service, good communication.
Car picked up and delivered back at work, Additional issue with Tyre resolved and all done - top job!
Part was ordered a couple of times and incorrect one came in. However, was kept informed
- Easy to book in, even with short notice.- Great customer service- Even clean your car!
Always a warm welcome
Great friendly service
Whilst on holiday I had and issue when reversing on full lock. Despite the garage being fully booked they appreciated I needed to travel back to Kent that evening and fitted me in to ensure the car was safe to drive.
Is a far more responsive vehicle following the service. Seemed like a new car. The technician deserves a special pat on the back.
length of time
First class team of people both in terms of Sales and Servicing. They have good knowledge of the product are helpful in their suggestions and are welcoming in terms of a dealership. Peter Lewis is particularly outstanding.
The servicing was carried out promptly and the rear tyres were changed after their condition was made known to me . The replacement tyres were price matched which was reassuring.
It was a good experience.Claire the Service Manager was excellent. I'm not sure if I would have had the same experience from other members of the service team.
Although the car failed its MOT due to a faulty tyre, everything was done to minimise inconvenience to me during the rest of the transaction. The process and timescale for obtaining new tyres was explained to me and transport home arranged.
They treated the car and the owner with equal importance.
Its not easy to email any member of staff direct however once an email had been sent the communication was very prompt and supportive
its true good service
Service completed in time stated. Car washed as well!
Friendly and helpful
What a lovely feeling to drive off in the latest BMW five series. Peter at the show room getting me started with all the changes on the technical side.
Having always dealt with the same person there was no problems whatsoever and I was very satisfied with everything.
Treated like a family member.
New vehicle available on time & informative handover.
Aaron Higgins was fantastic, so helpful, polite and really good at his job
A perfect handover and explanation of controls etc.
Always get top service
Excellent service from first arrival to completion of purchase
Kevin made the experience so excellent. I was very well looked after.
Good all round customer service and support from helping to select the right car for us, providing plenty of test driving opportunities through to delivery of our car.
Staff at Hereford couldnt do enough to make the experience as enjoyable as possible.
I am always looked after and feel comfortable with the attention given to my requirements.
Efficient and well informed
Professional and helpful sales team.
The Sales Rep., Kevin Taylor, who incidentally sold us our previous model, was beyond reproach in every respect, courteous, knowledgeable, efficient and thoroughly professional; nothing was too much trouble.
Victoria looked after us with coffee during the whole process.
Apart from the weather delaying the delivery it went as planned but it would be nice to be able to track the car progress online during manufacture
Excellent from start to picking up my car and after delivery has well.
Aaron Higgins could not have been more helpful - or tried harder to make the sale.
My sales advisor listened to my requests and demands.
Nicely kept showroom. My sales advisor was excellent and you went the extra mile to come out and pick up the financial papers so that I could pick up the car the next day.
A little unfair to give 4.5 - perhaps by percentage we were 99.5% satisfied
The Sales Executive understood exactly what my requirements were and did not try to push me into a product or service that I did not want. The whole experience of purchasing the car was a pleasure. He could not have been more helpful.
We dealt with Kevin Taylor. He was extremely helpful and courteous, and took us through every step with care.
Lovely atsmophere and everything ran smoothly
Continual updates on the progress of the vehicle and when been delivered to the BMW garage.
Everyone was very helpful.
From the start to the finish of the process it couldnt have been better and was a very enjoyable experience. We are never disappointed at Cotswold BMW.
Hand over dealt with in efficient and courteous way
We have used Cotswold Hereford many times now and have always found them superbly professional. Our salesman Kevin Taylor deserves special mention, he is fantastic and a credit to Cotswold!
We were fully informed and made very comfortable knowing we had ordered the correct vehicle for us.
for the above reasons, the sales person was just as keen to see the car as i was.
All just first class.....thats what i have been a customer for 16 years.....
Pleasant atmosphere and helpful people.
Sales were great (Vicky Thomas, Hereford). Kept us informed, was very professional, but remained friendly throughout. On pick up day appeared as excited as we were.
very helpful staff and attitude
I am very satisfied with the experience given to me by Cotswold Hereford BMW, even when the salesman Aaron stroked my knee under the desk...;)