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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The only ‘problem’ was the groundwork being done making it difficult to get the the service area.

Service

servicing went well and the staff were very polite and helpful.

Service

Everything was done to a high standard. From the work done to our car, the hire car and the ongoing updates as to what was happening.

Service

As per above, but also had my car back later that day fixed. Great service

Service

Completed before time and at price agreed

Service

As above despite the dealership being under refurbishment. Went out of their way to obtain a further tyre, helpful person in temporary service cabin also arranged use of loan car at short notice.

Service

As above ,very helpful staff ,service and sales

Service

Excellent

Service

Brilliant customer service

Service

Couldn’t do enough to help . Just one point, I had to have a curtesy car while mine was being repaired. If my insurance hadn’t covered me while I had the curtesy car I would have had to pay a surcharge which is unacceptable when the car is under warr

Service

The professional and friendly staff have gone above and beyond to help me with whatever I've wanted.

Service

Car returned later than was promised, but still on the same day

Service

Good service

Service

Everything was done that should have been. No more no less.

Service

Because despite the fact that the recall parts had not arrived on the original day, and despite the clearly busy schedule. Alice made sure that I was in the next day, and was well looked after.

Service

Treated very well

Service

All great except they washed car in the morning, it got dusty then they decided before they gave me my car back they would blast it with jet wash, when it dried it looked awful, Had to put it through car wash as it was embarrassing

Service

The car was in for an annual MoT test which appears to have been carried out well, the car was valeted and returned to me on time.

Service

Expensive.Reception located in temporary cabinAccess road lined with cars parked pavements both sidesLimited parking in garage

Service

I needed courtesy car. Which they provided. Also didn't know area very well, they were willing to go out of there way to show me !!

Service

staff are always ready to help and always ask if you need any refreshment while waiting for your vehicle. Car always come back to you cleaned.

Service

All was very satisfactory apart from being told that a locking nut on one wheel was missing. As the same workshop fitted the winter wheels last year and the wheels hadn't been touched since this workshop must have left off this locking nut.

Service

Kevin Taylor is very professional and always treats us well.

Service

Great staff and service. Would have been 5 if it was a bit cheaper ??

Service

No problem apart from the problem with the parcel shelf not being covered.

Service

Complete turnkey performance, rang and made appointment, service carried out correctly.

Service

Good communication, prompt attention and very good customer care

Service

Problem solved, car cleaned.

Service

Didn’t come in for service came in for repair

Service

Courtesy car allowed flexible hand back on following day, which was fine but could have caused issues

Service

Little bit pricey

Service

The Service Manager (Claire) could not have been more helpful and proactive. I would have scores it 5 had it not been for the fact that I had to pop back the following day to have a warning light which came on several times rectified.

Service

Friendly and efficient staff; although, a very long wait to have an enquiry answered in the temporary parts department.

Service

I accept that there is some disruption because of the building work, but I was not advised when my car was ready despite sitting in the waiting area. I was not given details of what had been done to the car despite paying £500 for a routine service.

Service

Customer service manger was fantastic . Even though she was operating from a portacabin. So professional, so Bmw.

Service

Good job done

Service

sorted major issue with car and highlighted areas when would need maint in future.

Service

I am paying for a service on a monthly contract. The black oil in the engine that smells very used was not changed. May be no BMW necessity to do it but its poor and is bound to impact on engine life.Magnetic GB badge not on car on return.

Service

Excellent service but the builders sent me to the wrong temporary location. Maybe they should be told where the servicing now takes place whilst they are on site.

Service

Cheerful welcome; good service; good product; (and the engineers found my long-lost chequebook

Service

Peter in sales has been very helpful with all of our queries. Alice in service was so very very helpful with organising our recent service.

Service

As above. Treated with respect.

Service

Warranty work took less time than expected and comfortable surroundings while I waited.

Service

The matter got sorted eventually couldn’t fault the service advisors however the person who scraped my car quite clearly lied and tried to say the damage was there already.

Service

As above

Service

No problem arranging the service, all went very smoothly, one small niggle is that when I collected my car the dashcam had been unplugged, I can understand why it would have been disabled, It should have been plugged back in or a note on the dash.

Service

Terri was most helpful on the day and couldn't apologise enough for the lack of MOT reminder and the distress caused when I discovered the car wasn't exactly road legal.Not too happy that the air conditioning problem has not been followed up.

Service

From booking the vehicle in to customer care report back the service dept provides superb service.The team are well trained and this shows instills confidence that the jobs being carried out well.

Service

I was very well looked after.

Service

Pretty much as above knowledgeable friendly staff really helps

Service

I brought the car in with a leak in the coolant system which proved to be a difficult fault to find but eventually was the coolant temperature sensor. Problems meant a very expensive repair for which Clare managed to obtain a refund from BMW.

Service

Every body were very helpful

Service

excellent

Service

My car is fantastic, however i have yet to have a single completely satisfactory 'service' experience with Cotswold - starting from an issue on day 1 collection of the new car, through 2no subsequent services, and again at this latest service.

Service

Very friendly staff and very helpful a credit to the BMW brand

Service

This is the second occasion that the cabin has not been left as it was. I am very cross and made a complaint to the service manager. On this occasion oily marks on back seat!

Service

Andy from the service department was exceptional.

Service

Accommodating

Service

Again staff and service excellent and pleased that transport to and from the garage could be organised so easily once car dropped off

Service

Courtesy and timely

Service

Fault swiftly rectified

Service

Well looked after

Sales

Because the salesman, Kevin Taylor looked after me perfectly from start to finish.

Sales

The sales team and back up staff have always been highly professional and very friendly.

Sales

What a lovely feeling to drive off in the latest BMW five series. Peter at the show room getting me started with all the changes on the technical side.

Sales

Having always dealt with the same person there was no problems whatsoever and I was very satisfied with everything.

Sales

Treated like a family member.

Sales

New vehicle available on time & informative handover.

Sales

Aaron Higgins was fantastic, so helpful, polite and really good at his job

Sales

A perfect handover and explanation of controls etc.

Sales

Always get top service