Cotswold Hereford Star Rating
Sales
23 comments from 41 reviews
Service
19 comments from 54 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Thought that the 24 maintenance chek was part of the service inclusive"
"Had to return on 2 occasions for the service book to be stamped, it is always left in the car to be done"
"Had to chase the dealership"
"Only issue was the length of time kept waiting. Tyre details given prior to appointment but tyre had not been ordered in."
"Extremely professional attitude shown throughout"
"All the members of the service staff were very polite and helpful in particular Mr Steve Martin Styles."
"An agreement re standard service and warranty offerred on purchase has not been honoured , as the salesman has since left. The Dealership have failed to acknowledge this and it remains an ongoing issue ."
"Vehicle picked up from home and courtesy car delivered."
"Very clean showroom super tea, coffee machine and daily papers. Very friendly gentalman drivers took me into the city, quite comical but proffessional"
"Following a brake service and oil and filter service I was informed both front and rear discs and pads reqiuired replacement but two independant dealers stated the rear discs did not require replacement."
"I have had a tapping in the engine which reoccurred on Saturday I have not heard the noise since."
"Thier willingness to take us into townand fetch when we want to come back to the dealership is very useful"
"Always polite and punctual"
"There very friendly and helpful. They keep you informed all the time and there punctual very efficient."
"there has been an issue with a worn tyre .worn heavily on the outside. the dealership were going to charge for a full wheel balance ."
"I was not happy because i was not told my car needed 2 tyres fitted for the mot only a week after my car had been serviced."
"Initially spoke to Kevin Taylor who was my contact and salesperson. He has continued excellent After Sales Customer Service."
"My car had an MOT as it was approaching three years old. I told the sevice adviser that the wind screen washers were not working properly. I was told that the system had been cleaned out and the washers were now working perfectly. This is not so"
"Brilliant service, if I could put more than 5 I would 12 out of 10. Excellent staff, thank you very much"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"excellent."
"Kevin Taylor gave excellent service and kept me fully informed"
"The dealer mad the collection and handover process very smooth and easy to deal with"
"Excellent in every respect, Cotswold sales and finance give enough reason to keep returning"
"Our salesman Kevin Taylor was outstanding in his customer service too us. Having completed the deal our car broke down on the way home Kevin looked after us expertly, including loaning us his car when we were in urgent need of a vehicle. Excellent"
"Very eay stress free and kept informed."
"Peter and Matthew were fantastic and lovely to deal with, they were very patient."
"I am entirely satisfied with Kevin Taylor at Cotswold, during the ordering purchase and delivery phase he has been more than helpfull.He has demonstrated a sound knowledge of the product."
"The Sales Rep could not have done any more."
"No comment"
"Absolutely first class service thank you Peter Lewis"
"Excellent"
"Total excellence in every aspect of my recent purchase a friendlly, dedicated, professional Company."
"I would have liked a more focussed approach on optional features kin the sense that the car did not have all the features I expected"
"kevin Taylor was very efficient, he took immense pride when handing over our BMW to us"
"First class treatment at reception desk and with sales staff."
"all the staff at Cotswold that i met were friendly, helpful and went that one step further to make the experience one to remember"
"the only thing was when they promised to call us back re registration they did not do it I had to call back."
"Nothing was too much trouble, very alert to customer needs."
"As usual, a great service from Kevin Taylor. Thank you"
"Very satisfied"
"Kevin Taylor provided excellent service and was the reason why we purchased a BMW"
"Brilliant service"