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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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BMW i3 Service Inclusive

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Festive Holiday Hours

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NEW BMW SALES EVENT

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Introducing Matt

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VACANCIES

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The Cotswold Group Awards

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BMW Convertible Event 14 & 15 May

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

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VEHICLE TECHNICIAN

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VALUATION.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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SUPPORTING A VERY WORTHY LOCAL CHARITY

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BMW Car Club.

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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Where Next?

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Peter Redfern

Head of Business

Josh Galvin

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Annabel Wenham

Trainee Sales Executive

Claire Christie

Service Reception Manager

Justin Lowe

Workshop Controller

Andy Caldwell

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service, booked the car in at a time to suit me and took me to town for a day's shopping .. what's not to like?!

Service

The work was carried out well and the car presented back sparkling like a new pin

Service

Punctual, informative and informed about timing and costs entailed for MOT and partial service

Service

You have never failed to carry out work nor have any other dealings with me as a regular customer which have been less than thoroughly good in every aspect.

Service

The service was fast, efficient and the service team were helpful and friendly as always.

Service

Treated well by staff in a relaxed atmosphere.Made to feel welcome.

Service

All done to satisfaction.

Service

Seamless transaction. I was expected, quickly checked in for an MOT and given a lift to town, contacted by phone to let me know that my job was completed earlier than expected and dealt with quickly when I arrived back to pay and collect.

Service

We have always had a great experience with Cotswold.

Service

Andy was really helpful

Service

Prompt service, able to have courtesy car.sadly problem recurred with 1 week, hense need for 2nd trip

Service

I found the service by everyone that I came into contact with,was second to none. they were very polite and courteous

Service

Courteous and attentive staff, video message of health check greatly received.

Service

Looked after by the staff and given feed back on service

Service

In for 09:00 for 1.5 hours, correct part not ordered. Told that the car would be ready for 5:00pm,missed this time so kept overnight. Courtesy car was offered but insurance excess waiver was charged; unacceptable. Car needed due to Cotswolds error!

Service

Nothing to complain about

Service

Alice Shenstone was exceptional in her customer care. She remembered me from an earlier visit and gave a five star service. The courtesy car was waiting for me.i was kept up to date with the work,which was completed quickly.

Service

Time keeping was poor: both times (twice in 7 days) the car wasn't ready when I was told it was + both times I had to chase it up so I could leave when I needed to. The 2nd time the estimate of 1-1.5 hrs took 2 hrs and the car wasn't washed either

Service

Staff member was excellent, explaining the work and carrying work out at time to suit me

Service

My car was ready ahead of the proose sCheddleton and I was kept informed of the status at all times..

Service

From entering the show room on a Saturday afternoon, every member of staff were very polite and professional. Special thanks go to Toby who handled my issue speedily and professionally and then Claire who took over from him was excellent.

Service

Great service, very helpful

Service

Kind helpful serviceAllowed me to work at a deskGood wifiGreat refreshments Video of car tyres etc

Service

Service record was not updated as promised

Service

Courteous and very efficient staff

Service

My car is 16 months old and the handbrake needed adjusting. I was told that this is extra to the 18000 mile service as it was wear & tear. I have had 8 BMW's in the past and have never paid extra for the handbrake to be adjusted. It should be part of

Service

Dealt with in a friendly and professional manner. The emailed video survey of the car was a pleasant surprise.

Service

Alice is very good at her job as well as having a very good personality she kept me upto date with the progress on the vehicle very step of the way

Service

My problem was dealt with very swiftly. Claire, the manager did a very good job.

Service

Everything excellentWelcoming staffHome comforts - coffee etcLift into HerefordPrompt work on carCar valeted

Service

From the start well organised planned everything on time.Service department has always given exeptonal quality of cousomer service

Service

Very easy to use.

Service

I had had trouble with a run-flat tyre and it transpired that there was a nail in it and it had a bulge so had to be replaced. I was grateful for the lift into town and back while waiting and for the washing of the car, twice!

Service

The technician physically disabled my dashcam and did not reconnect it.

Service

Because the job was done efficiently and well.

Service

i would have been completely satisfied had it not been for the faulty rear door lock that we had to endure whilst away for Christmas. this was rectified on our return to my complete satisfaction.

Service

Usual excellent customer service and support that I always receive from the team.

Service

Excellent personal service

Service

Excellent and attentive service - superb!

Service

Tried to charge me for 4 litres of fuel which I used in the courtesy car @ 1.50 per litre

Service

The way you greet customers and your customer care is lacking on the service side for a prestige car dealership.

Service

The service I receive from the moment I first rang till the time I collected the car was first class

Service

Excellent customer service in everyway, punctual, very hospitable, shuttle service and service costs also good. Staff are really helpful and looked after us, couldn't of asked for more.

Service

Could not have been more helpful

Service

Staff were attentive. Drove car with mechanic to hear fault. Repaired with no issues. Shown to my car by the manager after the fix.

Service

One again, very professional. Hassle free service.

Service

They we brilliant, from the time we stepped into the showroom, we were taken to the service are where Justin took care of us, organised a lift into town and pick us up when the car was ready.

Service

Above "normal" customer care, by sales exec Kevin Taylor, who collected and returned my X3 from home for service.

Service

The appointment was made before Christmas and required the acquisition of parts which could only be obtained in January.The agreed date and times for the January visit were met and the work undertaken without any problems

Service

After telephoning Cotswold bmw for a service they booked me in at my convenient time, my service was slightly overdue but my service plan was not affected.The service was done promptly and even mini valet on the car , full marks!

Service

all very easy

Service

I found the service prompt, efficient and friendly staff.

Service

Friendly and approachable staff. Useful advice. Work done on time. Only slight niggle was being kept waiting about 20 minutes when I arrived on time. But it's a small point and there may have been a problem behind the scenes that I was unaware of.

Service

Service did not see that wiper blade was defective - which I had meant to ask for a replacement Car keys were left visible on desktop with registration details attached with no members of staff present.

Service

Excellent service

Service

Everything was completed professionally

Service

Everything went well apart from no paperwork and service book was not stamped. Have spoken to three people regarding this and still not been contacted as promised. Normally very pleased with the service I receive at Hereford.

Service

Friendly staff who explained what to expect. The service was completed in the time I was told and the car was cleaned and hoovered which I appreciated. Nothing extra was done without my permission.

Service

My options clearly explained, the different models and specs explained to enable me to make an informed choice. I have ended up with a car I love and is a joy to drive

Sales

From my initial visit I was treated as a valued customer, my specific requirements were very well understood to the extent that within 24-hours the exact vehicle that I wished to purchase was identified, leading to delivery within 4-was.

Sales

cheerful attention to detail and close connection from salesman Chris during the whole course of the purchase and delivery of my car.

Sales

excellent in every way

Sales

From reception to the sales executive all members of staff were extremely helpful

Sales

Kevin helped me with all the technical details of my new car and assisted in finding the best financial arrangement for me. He also delivered the new car and collected the old one. He explained every aspect of the new car.

Sales

I was treated with compassion and respect on every occasion

Sales

Everyone was polite and helpful

Sales

Very helpful and cheerful sales manager who enabled me to carry out the whole transaction from the comfort of home, without needing to visit the salesroom and delivered new car to my door.

Sales

Very pleasant experience at Cotswold BMW. Kevin Taylor who took me through the procedure is very efficient and hepful, keeping me infomed througout the delivery.

Sales

excellent customer service

Sales

Kevin Taylor

Sales

Peter looked after me as always and made the experience of buying my car easy and a pleasure.....

Sales

Everyone was really friendly, kept offering us drinks etc. The staff were keen to help and provided us with all the info we needed.

Sales

Nothing is too much trouble

Sales

They listened to what I wanted. They were up front and honest about everything.

Sales

Prompt, courteous and efficient.

Sales

Rob Warren was extremely helpful throughout. Also my car arrived sooner than expected

Sales

The service given by Arron Higgins of Cotswold Group Hereford, the sales negotiator, was outstanding and the whole experience including delivery was excellent

Sales

The sales executive Rob Warren went through hoops to find a deal I could afford and God bless him he came up trumps for a second time.

Sales

Rob, the salesman was most attentive and was not too 'pushy'

Sales

Good all round service.