Everything was done quickly and efficiently
The prompt, professional and friendly approach encouraged confidence in your people.
particularly impressed with the pre-service phone call and online service
Although it took rather longer than I expected and I didn't get the expected call to tell me that the work had been completed - I had to visit to check - I couldn't fault the work itself.
The service was swift, the video message was new to me but I was impressed as the technician could actually show me the faulty part with out me having to move
Prompt appointment quick service
Prompt, efficient, and friendly.
The work should have been covered under warranty however, for some reason, the warranty had been cancelled, meaning Cotswold weren't aware. I then had to act as intermediary between Cotswold Hereford and Rybrook Worcester where the car was purchased
Screen Washer reservoir not checked and replenished
Everybody there was professional.
Work was to check and adjust wheel alignment. I was amazed to be told that this would take a full day, and cost nearly £200. Impossible to test quality of work but I was disappointed to find that all tyres had been significantly (50%) over-inflated
Very helpful and prompt.
Service was fine, however I was given a quote and when I came to pay it transpired that the quote was net of vat which had not been explained.The post service car wash was just that with loads of missed areas especially on the wheels.It was not good
Not helpful at all, lie and never do what they set out to do. We'll never buy another car off them. After sales service is rubbish, it's like they have your money so now they don't care.
I have been very pleased with the manner in which the staff have handled the case but I am disappointed that it took 8 visits to solve the problem (hopefully it's solved).
The service department were extremely helpful and courteous, offering to arrange transport to my place of work. On picking up the vehicle a report was waiting and explained in detail. The car was handed over extremely well valeted.
the receptionist said it would only take about one and a half hours, so i declined the trip into town, which i now regret as i had to wait nearly three hours, so that is why I missed a star out.
Peter with whom I dealt with was very professional and helpful from start to finish, hence giving me all the correct information to choose. Nothing was too much trouble, good test drive too.
Vicki Thomas was in the early stages of sales She was very efficient with her advice with the specification of our new car. We were very impressed with her attitude and will be a great asset to your BMW sales team
Rob was really helpful and professional at all times. A pleasure to deal with.
Excellent service from Cotwold BMW Hereford
Christian was professional throughout and pulled out all the stops to find me the perfect car to suit my budget.
Really great team who looked after all my needs
It was very good.
Exceptional support throughout the purchase. Rob is a star. I also love the idea of the "Tech Genius" showing me round the car when I collected it - far better than reading the manual or working things out by trial and error.
Very impressed with the staff at the centre.