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From arrival to departure the experience was first class.
Cooland warning problem fixed under warranty. Car cleaned. New tyre fitted at competitive price.
no problem with appointment work completed on time.
The service was done on time and I was very impressed with the video I was sent. Only reason for not being "Completely" satisfied is that I asked for a quote for patching up some bodywork but have not yet received the confirmed quote.
I received the service expected
The car was returned promptly in immaculate condition
I have bought several BMW over the years, always at this dealershipWhen I first visited some years ago, it was a result of a poor welcome, to a point that other BMW treated me with contempt, so I made a journey to Hereford, and what a difference.
Very please with how quickly Terri got my car booked in, and even sorted me out a courtesy car
Friendly and efficient service
Overall I think that Cotswold Hereford give a very good service.
We received personal service from the moment we arrived for our vehicle to be serviced, this service was completed before the scheduled time, which was extremely helpful as we waited on site for the completion.
Took 2 visits to fix a problem that should only have needed on visit. Car off road for 2.5 days instead of 1. Technicians and body shop don't talk to each other, hence the need for 2 visits. Why?
Reception when I visited, attention from the service department, the work itself and dealing with the paperwork all excellent.
Never have any problems with the service or the staff
I was impressed with how professionally I was dealt with. I really liked the video text information
Painless, easy, swift.
Just the truth.
No problems easy to book the service in and ran to time
Information given was relevant and correct. Coffee was good. Everyone very helpful and cheerful.
From the moment theat Cotswold Hereford contacted me to arrange my service, it was a pleasant experience where I was well looked after by friendly helpful staff who remember you by name. Very punctual service, my car had also received a valet! ABFAB
Informative, friendly and courteous staff, made this an easy and pleasurable experience.
All arrangements were easy to organise and everything went as planned.
Excellent service, very friendly and helpful staff
Easy booking, friendly reception, comfortable service rep to speak to. Incidentally your front door receptionist was excellent greeting on arrival and escorting to the newly positioned service area...little things like this still count when Retired!
Cotswold Hereford were very helpful and informative.
I presume that this Survey is regarding the work carried out on my BMW Series X11 JCJ. I confirm that this survey refers to this work
pleasant welcome ,loan car ready to go all work carried out on time . updated thru the day A1.
Could not find any fault with the service provided.
my service clock was not reset. I need another visit to do this.
Service Manager was courteous and made sure my cr was serviced in good timeCar valeted.. thank youService Manager (Mark) also helped me with an additonal query I had on body work repair and got the information for me right away
All worked as planned, no problems
The staff were helpful and completed all jobs .
Very helpful staff, all lovely
Easy process to participate in performed by friendly, professional staff
Good service efficient staff
Because the wrong part was fitted. This became apparent when we tried to refuel and could not get the fuel nozzle into the filler pipe.The service receptionist Claire was very very good though.
Done everything that was expected for good service
Helpful staff and friendly dont ignor you when you speak to them
Ease of use
The warranty work was completed beyond our expectations as a squeak in the brakes was remedied by changing the brakes. A small body repair was repaired well at a very competitive price. We were kept updated with progress throughout.
Consistently Great Service from the team at Hereford
Great communication and professionalism by the staff. Only reason I haven't given 5 stars is because some of the symptoms of the fault still exist and have not yet been rectified.
bit of delay at reception to start with but work done on time and they did what was needed
The service at Cotswold Hereford is first-class. Polite and helpful staff, and attention to detail that gives confidence that engineers know exactly what they are doing.
every item was delt with satisfactory
Service was booked and waited in the lounge for an hour and a half wait which had been advised. Extended slightly due to the replacement of windscreen wipers identified on the vehicle check. No problem.Friendly service and paperwork fully explained.
All staff very friendly, helpful and professional. All work performed to a high standard on time.
On leaving Hereford after the service a warning light came on which necessitated my return. It transpired that it had not been reset after the service. No big deal just a little inconvenient
Cotswold provided me with brilliant service by collecting and delivering back my car to my home address in a very prompt and efficient way and every one that I delt with on the day was exceptional
Very good service at dealer. Reminders sent. Appointment time kept. Mechanic ready to look at problem promptly. Called on completion so that car could be picked up early. Clear description of work done to identify and solve problem.
I consider that having to pay circa £650 for a straight forward service + associated filters @35000 miles is excessive to say the least, this I think was perhaps 20% more than my previous 5 series.
Excellent service, friendly and efficient personnel.
On time, everything completed and car returned immaculate.
Staff were friendly and helpful; work was completed quickly and to a high standard; price was slightly less than quoted and I got a cup of coffee and a lift to work
The Service advisor pursuaded me not to change the main car battery nearly 4 1/2 years old. The Next week the car warning system advised low battery charge!
Problem with brakes seen to immediately. Service carried out at allotted time and at agreed price. Staff attentive and courteous.
The service dept had the vehicle for nearly two weeks and kept us informed of the work being completed. I would have liked a daily update of the status of the work.
The car needed an oil leak repaired the next day. This was arranged quickly and easily.
Ever thing went very smoothly
The care and attention of staff and in particular Victoria who led the relationship. We were felt to feel extremely comfortable throughout without any pressure just support. (I personally rail from too much intense and overbearing pressure)
Our sales advisor Vicky Thomas was very friendly, helpful and kept in touch with us right through our BMW purchase. Any questions we had were answered promptly.
Excellent and friendly service. Always greeted by the staff and offered refreshments. Tom listened carefully to my needs and found the perfect fit for me. I appreciated not being put under pressure to stretch on my budget. Pick up day was perfect
This is our first BMW and so there was a lot of new things to learn. The models answering our needs were clearly explained and many queries dealt with promptly and well. Overall, we were very glad of the customer service at Cotswold BMW.
Ordered car on 2nd Aug but didn't receive until 23rd Oct
Sales man very informative and it was a very enjoyable experience
Kevin was determined to help me make the right choice of model and arranged test drives accordingly.
Kevin is so professional and accommodating we would not go anywhere else
Our sales exec knows us very well and treats with with respect and curtisacy
Victoria Thomas , the sales assistant was absolutely fantastic!
Order tailored perfectly to my demands and needs.
BMW has the best sales executive in Kevin Taylor, extremely helpful, keeping us well imformed from start to finish we,re.very happy with our car and look forward to driving BMW no6.
All went well
Tom the sales rep was very helpful and so was Sion the Tech guy. Friendly but not pushy and answered all my questions.
The obvious relaxed manner of the staff gave the the overall feeling of a happy place to work and this was passed on to the customer.
I have bought cars through the same salesman for many years because of his attention to detail and quality of service.
The information and correspondence was first class. All my questions answered promptly and accurately No effort was spared in ensuring that I received 1st class treatment during the whole the process 10/10
They made plenty of time for you and exellent handover on pick up
Kevin was very helpful throughout the process