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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

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TRAINEE SALES EXECUTIVE

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VEHICLE TECHNICIAN

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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VALUATION.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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SUPPORTING A VERY WORTHY LOCAL CHARITY

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RETAILER ACCOUNTANT

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APPRENTICE SERVICE ADVISOR

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APPRENTICE PARTS ADVISOR

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BMW xDrive

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SERVICE SUPERVISOR

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BMW Car Club.

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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ROOF OFF. GAME ON.

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Meet the team

Peter Redfern

Head of Business

Dawn Carter

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Matthew Dean

Sales Contoller

Josh Galvin

Sales Contoller

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Annabel Wenham

BMW Genius

Matt Davies

BMW Genius

Sam Finney-Down

BMW Genius

Claire Christie

Service Controller

Samantha Crowther

Service Advisor

Sasha Gilbert

Service Advisor

Tim Cole

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good efficient service at a fair price

Service

I was happy with the service provided but a brake clean and reset would have been £140, which seemed expensive, so I declined to have this done.

Service

As usual the service from staff is friendly and effective. I dropped two stars because of the following things.1. When replacement wiper was fitted plastic was not removed from blade.2. Tracking now seems out and stealing wheel vibrates at speed.

Service

The staff were welcoming and helpful. The facilities were good. The quality of the work undertaken was good. It took longer than stated and so was a long wait.

Service

Kevin Taylor, excellent.

Service

A recent MOT advised that the anti roll bar ball joint linkages were worn. The vehicle had a warranty. I contacted Cotswold and thanks to Sam Crowther the repairs were carried out FOC and included an update.

Service

Previous to this, my first visit as a BMW owner, I had enjoyed what I believed was good customer service; however, having now had the 'BMW experience' my previous experiences seem much diminished.

Service

service and MOT were done on time, the car was clean when I picked it up and the service manager wasn't there just to process paper and my payment, she genuinely seemed to want to help

Service

bit of a silly question, but i was as the above.

Service

Collected by you on time! and returnedNo hidden charges And you cleaned it

Service

Good efficient service

Service

helpfulness of Justin Lowe your service advisor

Service

Effective communication and good service in all areas - appreciated lift home and pick up. I like the video of work done on the car though in my case the sound needs improving, it was not always clear to determine what the operator was saying.

Service

Friendly and efficient service with the provision of an excellent courtesy car

Service

Efficient service, friendly staff, job done well

Service

The garage could not be more helpful, but I think I have a Friday car

Service

Good friendly service, low cost, regular relevant updates

Service

because it is deserved

Service

Good experience but one part needed to fully complete the last service was not available on the day meaning a return visit early April. See section 3.

Service

Everyone was so helpful, right down to the young man in the Parts Dept. Thank you everyone for your help in getting my vehickle up and running again.

Service

The car was delivered by my wife on time as pre-arranged. Transport was provided to Hereford town centre by Cotswold BMW. My wife had to call BMW for the return journey as the car did not arrive for the return pickup.A bit short of perfect.

Service

they were very efficient. courtesy car asked for and supplied. Clear quotation given prior to the booking. video sent on the day.

Service

Quick and efficient service with no issues

Service

Everything happened as promised and as it should

Service

Excellent customer service, able to book an appointment at short notice and no waiting time at drop-off or collection

Service

Not because of the Cotswold service which is first class but because of BMW Germany who seem incapable of supplying other than misted replacement headlights for my 518i which is in pristine condition m maintained by Cotswold BMW Hereford

Service

I felt assured that the steering was not faulty

Service

Efficient customer service. Would have got 5 stars if I haven't been chased up for customer feedback satisfaction surveys (including this one!).

Service

Great service while there and they ferried me to and from work

Service

Good customer care, good work, very welcoming.

Service

I have used Hereford for a number of years & find their staff very efficient. It is by no-means my local BMW centre but I find it worth the travel as the staff at Hereford also go that extra mile.

Service

Because the repairs carried out were perfect; and thank you, as always, for washing the car!

Service

Very good - I did ask for a quote for a replacement under tray - this wasn't forthcoming, though I was late collecting the car - it was appreciated that i could do so after 6pm. A member of the sales staff (?) was very helpful.

Service

Pleasant throughout - excellent communication, video link was really nice touch (showing tyre wear etc)

Service

Efficient service , great staff

Service

A very efficient service given by every member of staff that I came in contact with,poilte very obliging and helpful.

Service

From start to finish excellent

Service

There is a very friendly atmosphere with this firm and I have always been treated as if I was a special customer. Work on the car has always been carried out diligently and returned to me in sparkling condition.

Service

Passenger seat rattle was not resolved, though other work was undertaken. Fit of seat covers replaced under the warranty is still poor and leather does not fit tight to the seat.

Service

Very useful mechanic's video highlighting work needed.

Service

I would have been completely satisfied if the dealership could have provided information on post-warranty vehicle recovery in the event of breakdown, rather than simply giving me a number to ring.

Service

All work completed on time and he price was exactly as quoted. Car was immaculate when returned.

Service

Very imformative & helpful.

Service

Great service as usual.

Service

Service was punctual and carried out in a very professional way. I was even sent a short video detailing one recommendation. Very impressed!

Service

Job completed on time and on price.

Service

Prompt, courteous service. All tasks carried out to time and of a satisfactory standard.

Service

Very good communication. Everything done on time. Issues investigated and resolved. Only very slight niggle was the strange heat & ventilation settings left when the car was returned.

Service

The staff I dealt with were charming, but the repairs were not carried out on the day and I was not informed in time to stop me driving 40 miles to the garage. A message was left on my phone but it was to late as I had already set off.

Service

very efficient and thorough

Service

prompt courteous service; lift back home and collected to return to garage; clear documentation of test; car cleaned when returned

Service

Courteous and helpful staff. Some delay in completing work due to staff sickness

Service

Because the service was organised, the car was mended and people were polite. The car was washed and cleaned before I had it back. I had a courtesy car.

Service

A real pleasure to deal with on all aspects.

Service

work was carried out while I waited and car was cleaned

Service

I felt I was treated as an important customer and really thought that the video from the technician re my car was brilliant; yet more of a personal contact actually with the person who's worked on my car.

Service

Excellent customer service and very helpful staff

Service

No issues with service, kept informed and friendly staff.

Service

Excellent service from staff but no courtesy vehicle available

Service

Fitted my vehicle in there and then and ensured the vehicle was ready for collection later the same day and at the exact time stipulated. Video report of the technician findings are a great addition.

Service

Returned on time and beautifully cleaned

Service

Generally fine, but I had to return to the service desk because the service book had not been stamped.

Service

Dealt with efficiently.

Service

My BMW was called in for an improvement provided at no cost to myself. I was able to pick the date for this that suited me best and I was supplied with a courtesy car, which allowed me to fulfil my other commitments that day.

Service

Staff welcoming

Service

Friendly and efficient service.

Sales

Poor communication.

Sales

Very efficient, allocated plenty of time and flexible with time of collection of vehicle.

Sales

Tom Smith was pleasant, helpful and knowledgeable and was able to answer all my various questions about the car.

Sales

No problems during the whole purchase procedure. I felt the instruction on the electronic functions were a bit confusing - may need some further explanation later, particularly as mobile phone will not pair up with Bluetooth function.

Sales

Very good personal service from Rob Warren.

Sales

Having built a relation ship with BMW Cotswold over many years.Cotswold deliver first class customer relations, back up support and servicing.Their sales staff are helpful, give you the correct advice guidence very helpful,you leave well satisfied.

Sales

easy pleasent deal was made

Sales

Aaron was lovely all the way through.

Sales

Positive and helpful input from the salesman (Rob Warren), good communication and flexibility - many communications by phone and e-mail.

Sales

?

Sales

Christian handled everything excellent from start to completion of sale.

Sales

I bought my car from Cotswold Hereford and my sales executive was Kevin Taylor, I could not have asked for better service, he genuinely did go above and beyond for me. I felt like was the only customer in the world.. Thank you so much Kev!!!

Sales

All aspects of purchase, from initial order, choice of options and final hand-over were handled in a most professional way.

Sales

Pleasant staff very professional handover

Sales

From start to finish the complete deal was great sales man Mr Kevin Taylor was very professional.

Sales

Top notch service from the guys and girls at the Hereford branch. Particularly Matt Davies and Vicky.

Sales

Tom listened to what I told him. He understood my desires, my pressures, and my limits. He found the right car, at the right price, with the right kit, and got me information when I needed it. I am still waiting for prices from Mercedes.

Sales

Staff were very polite and welcoming and eager to help.

Sales

Rob Warren was exceptional.

Sales

The dealership is always friendly and inviting. Indeed for the past 18 years I have dealt with the same sales executive - Kevin Taylor. He always takes time and care to provide me with what I want, need, and be satisfied with.

Sales

Always informative, helpful, polite, professional and friendly staff

Sales

Kept informed of progress and delivered on time

Sales

Excellent service and support from Kevin Taylor.

Sales

On our first visit we established a really good rapport with Tom Smith, the sales executive. This is the 5th BMW we have bought and Tom stands out as one of the best we have dealt with.