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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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EASTER HOURS

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The BMW 2 Series Coupe available on The Motability Scheme

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BMW i8 Roadster

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NEW BMW SALES EVENT

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Impress with the new BMW Shadow Edition

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VACANCIES

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Introducing Matt

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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Cotswold Motor Group Awards 2016

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New BMW X3 Launch

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The cost of the service puts you off buying another BMW

Service

Even with proof of the air suspension collapse, they had to replicate the fault at the dealer before they would fix the part under warranty. They couldn't, it failed the next day at home. Then they fixed the part.....

Service

No issues, the car was in and out as scheduled.

Service

It was prompt, efficient and courteously carried out as usual.

Service

The department seems to be very well run because everything went smoothly and in good time despite them being very busy. I was greeted with a smile and offered plenty of decent coffee while I waited. I went away completely happy with my visit

Service

Very helpful staff , and very clean car on return !

Service

They did what they were expected, but with 1st class service and customer care.

Service

Alice kept us informed throughout and went the extra mile to answer my queries, she deserves a pay rise!! We were met by another member of the team who offered us coffee and the car was superbly valeted. The best valet by a Bmw dealer yet.

Service

The car has spent over 2 days with the service centre now to fix the heated steering wheel and it is still not working. It's the inconvenience of being without a car that is especially frustrating.

Service

the Best

Service

See above. Also, told car would be ready on the Tuesday - informed incredibly late on the Tuesday that car had not been fixed. Poor communication - had to phone myself to be given this information.

Service

Cotswold are fine but there were delays in getting parts from Germany.

Service

The service of the car seems all right but the after service not good

Service

Ditto

Service

From being dealt with on reception, nothing is too much trouble, to having a great cup of coffee in a relaxing seating area. The man who tinted my windows was also really friendly and chatty. As for Rob McGrail and Stephen Dawes they were just fab.

Service

Service performed on time and car valeted on collection. Good courtesy car provided.

Service

Attention to my requests and ease of booking coupled with professional and experinced respectful staff makes the service experience a pleasure rather than a necessary chore.

Service

Responsive and accommodating - liked the email re issues and ability to respond.

Service

Problem resolved swiftly [and friendly]

Service

The repair to the car was fine. Car was not ready to collect on time. Courtesy car was offered, then it was announced car was ready after all. Workshop has not updated service desk. Apparently the mechanic had worked late to finish car.Thanks.

Service

This is by far the best main dealer I have ever visited. I make a 2 hour journey to use this dealership in preference to my local BMW dealer. I cannot praise this garage enough.

Service

Satisfied

Service

Great experience at Cotswold Hereford. Good coffee, friendly staff, Alice was really helpful and the Parts Supervisor was a top bloke.

Service

Very friendly and easy to deal with.

Service

Polite and helpful staff.

Service

Staff were very friendly, made buying a car easy

Service

I was kept in the loop at all times, very quick and efficient. The drivers where fantastic as well. All very good!

Service

As above plus good feedback

Service

Completed within timescale so happy with that

Service

Brilliant team

Service

No issues and car returned when agreed

Service

I was made to feel at home and provided with hot drinks and snacks while I waited.

Service

Kept updated and my questions answered

Service

Very satisfied and I always look forward to my visit there

Service

Car picked up and delivered back at work, Additional issue with Tyre resolved and all done - top job!

Service

Polite and helpful staff, excellent service, good communication.

Service

Always a warm welcome

Service

- Easy to book in, even with short notice.- Great customer service- Even clean your car!

Service

Great friendly service

Service

Part was ordered a couple of times and incorrect one came in. However, was kept informed

Service

Is a far more responsive vehicle following the service. Seemed like a new car. The technician deserves a special pat on the back.

Service

Whilst on holiday I had and issue when reversing on full lock. Despite the garage being fully booked they appreciated I needed to travel back to Kent that evening and fitted me in to ensure the car was safe to drive.

Service

great service/staff

Service

length of time

Service

First class team of people both in terms of Sales and Servicing. They have good knowledge of the product are helpful in their suggestions and are welcoming in terms of a dealership. Peter Lewis is particularly outstanding.

Service

The servicing was carried out promptly and the rear tyres were changed after their condition was made known to me . The replacement tyres were price matched which was reassuring.

Service

It was a good experience.Claire the Service Manager was excellent. I'm not sure if I would have had the same experience from other members of the service team.

Service

superb service

Service

It’s not easy to email any member of staff direct however once an email had been sent the communication was very prompt and supportive

Service

They treated the car and the owner with equal importance.

Service

Although the car failed its MOT due to a faulty tyre, everything was done to minimise inconvenience to me during the rest of the transaction. The process and timescale for obtaining new tyres was explained to me and transport home arranged.

Service

its true good service

Service

Friendly and helpful

Service

Service completed in time stated. Car washed as well!

Service

Very knowledgeable and trustworthy, explained everything in a manner that we could understand.

Service

I have been a BMW customer for many years now and have always been very satisfied with the the way BMW carry out their services, particularly the video that the engineer sends you.

Service

Staff always efficient and courteous. Showrooms immaculate with excellent coffee and pastries! Lifts into town and back - like having personal taxi. Service Reception Manager, Claire Christie, both professional and friendly.

Service

staff are always helpful & obliging

Service

Easy to get through on phone and book service for following week. Quick service on the day and facilities for customers very good.

Service

What can I say so helpful

Service

Bought an ex demo car recently - slight problem with speed warning which keeps resetting itself overnight. Flagged this up to the service team and were told they would keep an eye on another similar car. No response to date and no return call

Service

Alice is your star employee!

Service

Having experienced many warnings on the "dash" over the previous 3 months I took the car in twice and they didn't find the fault. Very frustrating!

Service

Service was courteous, efficient and the valet service was well done.

Service

Good efficient, immediate service. Salesmen never in a hurry. Treated with great respect and friendliness.

Service

I would have given completely satisfied but there was a slight delay where I had to wait but that was fine.

Service

On the last occasion they got everything right.

Service

Good customer service and care.

Service

My car was dealt with and cleaned to a high standard

Service

The standard of work was very high.

Service

Excellent service provided.

Service

Cotswold are excellent

Service

The car came to BMW for a MOT and simple oil service. I have had the car with a very highly skilled specialist only 500miles prior to the visit, the car was absolutely 100% with no error or problem, I now have an undrivable car with a £1200 error.

Service

Efficient booking on telephone and no nasty surprises with car service

Service

This last service was much better organised than the last though it took over 5 phone calls to get through and book it, at least they organised the courtesy car as promised

Service

the young lady welcomed us to the premises and smoothly booked our car in. she was friendly and professional and dealt with our warranty work. she made us feel very welcome and settled us with refreshments and cars to view. we bought another car!

Service

Very efficient and helpful

Service

Efficient

Service

Very expensive.

Service

Although this survey relates to a recent tyre change (for which the service was excellent), I was not asked to complete a survey for the previous work where my wing mirror glass was replaced.This score is for the wing mirror work.

Service

i have been using Cotswold for many years for sales and services, wouldnt go anywhere else

Service

Excellent customer service from the moment I rang to book my car in. Was made to feel welcome on arrival and looked after. Overall excellent

Service

Iam completely satisfied because the service department paid a lot of attention to detail in repairing my car to ensure safety and quality of service.The member of staff who dealt with me was courteous, competent, and professional.

Service

Good all round customer service and support from helping to select the right car for us, providing plenty of test driving opportunities through to delivery of our car.

Sales

I am always looked after and feel comfortable with the attention given to my requirements.

Sales

Staff at Hereford couldn’t do enough to make the experience as enjoyable as possible.

Sales

Professional and helpful sales team.

Sales

The Sales Rep., Kevin Taylor, who incidentally sold us our previous model, was beyond reproach in every respect, courteous, knowledgeable, efficient and thoroughly professional; nothing was too much trouble.

Sales

Victoria looked after us with coffee during the whole process.

Sales

No complaints

Sales

Apart from the weather delaying the delivery it went as planned but it would be nice to be able to track the car progress online during manufacture

Sales

Excellent from start to picking up my car and after delivery has well.

Sales

Aaron Higgins could not have been more helpful - or tried harder to make the sale.

Sales

My sales advisor listened to my requests and demands.

Sales

Nicely kept showroom. My sales advisor was excellent and you went the extra mile to come out and pick up the financial papers so that I could pick up the car the next day.

Sales

A little unfair to give 4.5 - perhaps by percentage we were 99.5% satisfied

Sales

Lovely atsmophere and everything ran smoothly

Sales

The Sales Executive understood exactly what my requirements were and did not try to push me into a product or service that I did not want. The whole experience of purchasing the car was a pleasure. He could not have been more helpful.

Sales

We dealt with Kevin Taylor. He was extremely helpful and courteous, and took us through every step with care.

Sales

Continual updates on the progress of the vehicle and when been delivered to the BMW garage.

Sales

Everyone was very helpful.

Sales

From the start to the finish of the process it couldn’t have been better and was a very enjoyable experience. We are never disappointed at Cotswold BMW.

Sales

Hand over dealt with in efficient and courteous way

Sales

We have used Cotswold Hereford many times now and have always found them superbly professional. Our salesman Kevin Taylor deserves special mention, he is fantastic and a credit to Cotswold!

Sales

We were fully informed and made very comfortable knowing we had ordered the correct vehicle for us.

Sales

for the above reasons, the sales person was just as keen to see the car as i was.

Sales

All just first class.....thats what i have been a customer for 16 years.....

Sales

Pleasant atmosphere and helpful people.

Sales

Sales were great (Vicky Thomas, Hereford). Kept us informed, was very professional, but remained friendly throughout. On pick up day appeared as excited as we were.

Sales

very helpful staff and attitude

Sales

I am very satisfied with the experience given to me by Cotswold Hereford BMW, even when the salesman Aaron stroked my knee under the desk...;)

Sales

Again, I was impressed with Cotswold Hereford, I was disgusted by the BMW service itself however.

Sales

Excellent service Sales person agreed a time for collection outside normal working hours for my convenience