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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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VACANCIES

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BMW i3 Service Inclusive

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Festive Holiday Hours

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NEW BMW SALES EVENT

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Introducing Matt

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The Cotswold Group Awards

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BMW Convertible Event 14 & 15 May

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

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VEHICLE TECHNICIAN

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VALUATION.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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SUPPORTING A VERY WORTHY LOCAL CHARITY

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BMW Car Club.

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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Where Next?

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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BMW i ELECTRIC EXPERIENCE.

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Meet the team

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Peter Redfern

Head of Business

Josh Galvin

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Annabel Wenham

Trainee Sales Executive

Claire Christie

Service Reception Manager

Justin Lowe

Workshop Controller

Andy Caldwell

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The lady we dealt with - Nell Watts (Service Advisor) was very pleasant and extremely helpful.

Service

excellent service from all.first Bmwvery pleased so far.

Service

I've been collecting stamps for every service over the last few years to get a free valeting and polishing kit, I needed one last stamp but guess what, that deal has ended ??,having a diesel and not doing many miles per year made it an impossibility

Service

I am very impressed with the level of service delivered by Claire Christie and her team at Cotswold Hereford. I found them to be friendly, understanding and very helpful in accommodating my service.

Service

Dealt with promptly and given loan car for the day.

Service

the answer provides the clue.

Service

Helpful staff who answered all queries

Service

Great service and communication from start to finish. The lift to and from the town centre was appreciated and the driver was charming.

Service

Staff welcoming and professional as usual

Service

Friendly efficient and met needs.

Service

Could not have been more helpful. One of the best garages I've visited.

Service

Garage found a coolant leak on a brake fluid service. Now been resolved but they didn't bother to ask BMW for a contribution towards cost until I asked about it. Quite slow in the service department compared to how streamlined things were previously.

Service

It took 3 weeks to get the required part. When the part was fitted, other work I had requested was not completed when I arrived to collect the car. Communication with me was poor. The part arrived and I was suddenly expected to collect my car.

Service

Servicing work carried out and I did not have to wait long.

Service

Service advisor was brilliant and helpful

Service

Dealt with the one very knowledgeable service assistant. Felt I could trust his advice.

Service

You have finally fixed my car !

Service

Very efficient service

Service

The staff at Hereford are very helpful.The service manager[ Dean] has customer satisfaction,as his no1 priority.

Service

Everything went to plan

Service

Great attention to detail

Service

I have been a Cotswold BMW customer for 12 years now and have always been completely satisfied with the service received.

Service

Cotswold Hereford is always very welcoming and helpful on arrival.The service technician came out with me to see the problem I had with Park assist,he then diagnosed a faulty sensor which was replaced a week later

Service

Professional

Service

One of the issues being looked at is still a problem. I will be booking in again to have this corrected.

Service

It met with my expectations

Service

job done as agreed

Service

Price of replacement parts still very expensive. Went elsewhere for new tyres

Service

The job was completed on time and to my expectations. My car was returned in a much cleaner condition, both inside and out!

Service

my name was mis spelt.it is wainewrightmy service record book was not filled in or stamped#my radio was not fixed

Service

Exceptional service. Really friendly staff. Collected/Delivered car without cost. Very quick service relative to Sytner who took 4-6 hours to change one tyre.

Service

Team communicated well and gave options and Kevin collected and delivered from home

Service

Prompt efficient service

Service

Everything was in line with what I would have expected. The lift into and back from town was prompt and friendly. Reception was courteous and informative.

Service

Courteous and efficient service with an excellent loan car arranged by Peter Lewis.

Service

They failed to locate the water leak on the windscreen washer system. It has to go back to be looked at again.

Service

Great , Efficient Service

Service

It's sad that you have to pay for cleaning of washer jet system when it eye blocked when vehicle is under warranty - especially when I purchased BMW screenwash and that's all that has been used. Poor in my view but the efficiency of the team is ace

Service

Timings arranged were very convenient, service was very courteous, but above all the information i had provided on issues with my vehicle had all been recorded and were being actioned, which is refreshing.

Service

Everything went well I waited it took quite a while longer than planned.

Service

Service dealt with efficiently.

Service

I visited for a Safety recall and was well looked after. Timings / valet / car checks etc

Service

car was in for oil service.asked if they would check the sat nav as I was finding it was giving a few errors in navigation.collected car nice and clean service done car seems to run so much better.still have same problem with sat nav.spare tomtom ok.

Service

the service was well handled even when I wasn't able to take my car home

Service

Met by a very polite young lady offering me coffee always good !a lift to my work was promptly arranged Car beautifully washed and hoovered Very impressed

Service

quick courteous good communication

Service

Booked in very quickly with a brake problem with a comprehensive quote before hand equaling the final bill

Service

Excellent service as always

Service

Great service, booked the car in at a time to suit me and took me to town for a day's shopping .. what's not to like?!

Service

The work was carried out well and the car presented back sparkling like a new pin

Service

Punctual, informative and informed about timing and costs entailed for MOT and partial service

Service

You have never failed to carry out work nor have any other dealings with me as a regular customer which have been less than thoroughly good in every aspect.

Service

The service was fast, efficient and the service team were helpful and friendly as always.

Service

Treated well by staff in a relaxed atmosphere.Made to feel welcome.

Service

All done to satisfaction.

Service

Seamless transaction. I was expected, quickly checked in for an MOT and given a lift to town, contacted by phone to let me know that my job was completed earlier than expected and dealt with quickly when I arrived back to pay and collect.

Service

We have always had a great experience with Cotswold.

Service

Andy was really helpful

Service

I found the service by everyone that I came into contact with,was second to none. they were very polite and courteous

Service

Prompt service, able to have courtesy car.sadly problem recurred with 1 week, hense need for 2nd trip

Service

In for 09:00 for 1.5 hours, correct part not ordered. Told that the car would be ready for 5:00pm,missed this time so kept overnight. Courtesy car was offered but insurance excess waiver was charged; unacceptable. Car needed due to Cotswolds error!

Service

Looked after by the staff and given feed back on service

Service

Courteous and attentive staff, video message of health check greatly received.

Service

Great customer care.

Sales

Prompt efficient service.

Sales

The whole experience was a delight with my salesman Kevin Taylor made everything very easy to understand and his knowledge of his product was superb.

Sales

From first walking into the dealership my wife and I were treated like potential customers

Sales

The whole experience was really pleasant lots of great staff interaction not just from Aaron but others in the dealership.

Sales

Every aspect of the sale was dealt with in a courteous professional manner. Tom Smith was efficient and knowledgeable in every aspect of the 220i I was wishing to purchase. Tom helped me with the technical and also the aesthetic side.

Sales

Excellent service

Sales

Everything was covered, a simple and efficient service, provided all the information I needed.

Sales

We were dealt with in a competent and satisfactory way. Everything was explained in an efficient and clear way.

Sales

Everything went as expected.

Sales

Excellent customer service.

Sales

friendly and helpfull

Sales

Was well informed from the start with options relevant to our need. Not pushed into sale and comfortable with the staff.

Sales

BECAUSE KEVIN TAYLOR- SUPERB FANTASTIC GUY

Sales

Product knowledge, attention to detail, tenacity in search for right product, relationship building, promises met

Sales

I have bought many cars over the years from this particular salesman who always looks after us and continues to do so even if we are not buying a new car.

Sales

The service was good but I did have to chase for updates on delivery status.

Sales

Professional people always responsive to my needs, good attention to detail and a great product.

Sales

Excellent service

Sales

My options clearly explained, the different models and specs explained to enable me to make an informed choice. I have ended up with a car I love and is a joy to drive

Sales

From my initial visit I was treated as a valued customer, my specific requirements were very well understood to the extent that within 24-hours the exact vehicle that I wished to purchase was identified, leading to delivery within 4-was.

Sales

cheerful attention to detail and close connection from salesman Chris during the whole course of the purchase and delivery of my car.

Sales

excellent in every way

Sales

From reception to the sales executive all members of staff were extremely helpful

Sales

Kevin helped me with all the technical details of my new car and assisted in finding the best financial arrangement for me. He also delivered the new car and collected the old one. He explained every aspect of the new car.