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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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VACANCIES

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BMW i3 Service Inclusive

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Festive Holiday Hours

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NEW BMW SALES EVENT

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Introducing Matt

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BMW Convertible Event 14 & 15 May

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

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VEHICLE TECHNICIAN

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VALUATION.

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SUPPORTING A VERY WORTHY LOCAL CHARITY

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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Where Next?

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Peter Redfern

Head of Business

Josh Galvin

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Annabel Wenham

Trainee Sales Executive

Claire Christie

Service Reception Manager

Justin Lowe

Workshop Controller

Andy Caldwell

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff at Hereford are very helpful.The service manager[ Dean] has customer satisfaction,as his no1 priority.

Service

Everything went to plan

Service

Great attention to detail

Service

I have been a Cotswold BMW customer for 12 years now and have always been completely satisfied with the service received.

Service

Cotswold Hereford is always very welcoming and helpful on arrival.The service technician came out with me to see the problem I had with Park assist,he then diagnosed a faulty sensor which was replaced a week later

Service

Professional

Service

It met with my expectations

Service

One of the issues being looked at is still a problem. I will be booking in again to have this corrected.

Service

job done as agreed

Service

Price of replacement parts still very expensive. Went elsewhere for new tyres

Service

The job was completed on time and to my expectations. My car was returned in a much cleaner condition, both inside and out!

Service

Exceptional service. Really friendly staff. Collected/Delivered car without cost. Very quick service relative to Sytner who took 4-6 hours to change one tyre.

Service

my name was mis spelt.it is wainewrightmy service record book was not filled in or stamped#my radio was not fixed

Service

Team communicated well and gave options and Kevin collected and delivered from home

Service

Prompt efficient service

Service

They failed to locate the water leak on the windscreen washer system. It has to go back to be looked at again.

Service

Everything was in line with what I would have expected. The lift into and back from town was prompt and friendly. Reception was courteous and informative.

Service

Courteous and efficient service with an excellent loan car arranged by Peter Lewis.

Service

Great , Efficient Service

Service

It's sad that you have to pay for cleaning of washer jet system when it eye blocked when vehicle is under warranty - especially when I purchased BMW screenwash and that's all that has been used. Poor in my view but the efficiency of the team is ace

Service

Timings arranged were very convenient, service was very courteous, but above all the information i had provided on issues with my vehicle had all been recorded and were being actioned, which is refreshing.

Service

Everything went well I waited it took quite a while longer than planned.

Service

Service dealt with efficiently.

Service

car was in for oil service.asked if they would check the sat nav as I was finding it was giving a few errors in navigation.collected car nice and clean service done car seems to run so much better.still have same problem with sat nav.spare tomtom ok.

Service

I visited for a Safety recall and was well looked after. Timings / valet / car checks etc

Service

the service was well handled even when I wasn't able to take my car home

Service

Met by a very polite young lady offering me coffee always good !a lift to my work was promptly arranged Car beautifully washed and hoovered Very impressed

Service

Excellent service as always

Service

Booked in very quickly with a brake problem with a comprehensive quote before hand equaling the final bill

Service

quick courteous good communication

Service

Great service, booked the car in at a time to suit me and took me to town for a day's shopping .. what's not to like?!

Service

The work was carried out well and the car presented back sparkling like a new pin

Service

You have never failed to carry out work nor have any other dealings with me as a regular customer which have been less than thoroughly good in every aspect.

Service

The service was fast, efficient and the service team were helpful and friendly as always.

Service

Treated well by staff in a relaxed atmosphere.Made to feel welcome.

Service

Punctual, informative and informed about timing and costs entailed for MOT and partial service

Service

All done to satisfaction.

Service

Seamless transaction. I was expected, quickly checked in for an MOT and given a lift to town, contacted by phone to let me know that my job was completed earlier than expected and dealt with quickly when I arrived back to pay and collect.

Service

We have always had a great experience with Cotswold.

Service

Andy was really helpful

Service

Prompt service, able to have courtesy car.sadly problem recurred with 1 week, hense need for 2nd trip

Service

I found the service by everyone that I came into contact with,was second to none. they were very polite and courteous

Service

In for 09:00 for 1.5 hours, correct part not ordered. Told that the car would be ready for 5:00pm,missed this time so kept overnight. Courtesy car was offered but insurance excess waiver was charged; unacceptable. Car needed due to Cotswolds error!

Service

Looked after by the staff and given feed back on service

Service

Courteous and attentive staff, video message of health check greatly received.

Service

Nothing to complain about

Service

Alice Shenstone was exceptional in her customer care. She remembered me from an earlier visit and gave a five star service. The courtesy car was waiting for me.i was kept up to date with the work,which was completed quickly.

Service

Time keeping was poor: both times (twice in 7 days) the car wasn't ready when I was told it was + both times I had to chase it up so I could leave when I needed to. The 2nd time the estimate of 1-1.5 hrs took 2 hrs and the car wasn't washed either

Service

My car was ready ahead of the proose sCheddleton and I was kept informed of the status at all times..

Service

Staff member was excellent, explaining the work and carrying work out at time to suit me

Service

From entering the show room on a Saturday afternoon, every member of staff were very polite and professional. Special thanks go to Toby who handled my issue speedily and professionally and then Claire who took over from him was excellent.

Service

Great service, very helpful

Service

Service record was not updated as promised

Service

Courteous and very efficient staff

Service

Kind helpful serviceAllowed me to work at a deskGood wifiGreat refreshments Video of car tyres etc

Service

My car is 16 months old and the handbrake needed adjusting. I was told that this is extra to the 18000 mile service as it was wear & tear. I have had 8 BMW's in the past and have never paid extra for the handbrake to be adjusted. It should be part of

Service

Dealt with in a friendly and professional manner. The emailed video survey of the car was a pleasant surprise.

Service

Alice is very good at her job as well as having a very good personality she kept me upto date with the progress on the vehicle very step of the way

Service

My problem was dealt with very swiftly. Claire, the manager did a very good job.

Service

From the start well organised planned everything on time.Service department has always given exeptonal quality of cousomer service

Service

Very easy to use.

Service

Everything excellentWelcoming staffHome comforts - coffee etcLift into HerefordPrompt work on carCar valeted

Service

I had had trouble with a run-flat tyre and it transpired that there was a nail in it and it had a bulge so had to be replaced. I was grateful for the lift into town and back while waiting and for the washing of the car, twice!

Service

Because the job was done efficiently and well.

Service

The technician physically disabled my dashcam and did not reconnect it.

Service

The service I received was good however I was not so pleased by the fact financial documents (too many) that were sent by email could not be opened and were not very clear in detail. By far the worst and most confusing figures I have experienced.

Sales

Excellent customer service.

Sales

Everything went as expected.

Sales

We were dealt with in a competent and satisfactory way. Everything was explained in an efficient and clear way.

Sales

friendly and helpfull

Sales

Was well informed from the start with options relevant to our need. Not pushed into sale and comfortable with the staff.

Sales

BECAUSE KEVIN TAYLOR- SUPERB FANTASTIC GUY

Sales

Product knowledge, attention to detail, tenacity in search for right product, relationship building, promises met

Sales

I have bought many cars over the years from this particular salesman who always looks after us and continues to do so even if we are not buying a new car.

Sales

The service was good but I did have to chase for updates on delivery status.

Sales

Professional people always responsive to my needs, good attention to detail and a great product.

Sales

Excellent service

Sales

cheerful attention to detail and close connection from salesman Chris during the whole course of the purchase and delivery of my car.

Sales

excellent in every way

Sales

From my initial visit I was treated as a valued customer, my specific requirements were very well understood to the extent that within 24-hours the exact vehicle that I wished to purchase was identified, leading to delivery within 4-was.

Sales

From reception to the sales executive all members of staff were extremely helpful

Sales

My options clearly explained, the different models and specs explained to enable me to make an informed choice. I have ended up with a car I love and is a joy to drive

Sales

Kevin helped me with all the technical details of my new car and assisted in finding the best financial arrangement for me. He also delivered the new car and collected the old one. He explained every aspect of the new car.

Sales

I was treated with compassion and respect on every occasion

Sales

Everyone was polite and helpful

Sales

Very helpful and cheerful sales manager who enabled me to carry out the whole transaction from the comfort of home, without needing to visit the salesroom and delivered new car to my door.