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The lady we dealt with - Nell Watts (Service Advisor) was very pleasant and extremely helpful.
excellent service from all.first Bmwvery pleased so far.
I've been collecting stamps for every service over the last few years to get a free valeting and polishing kit, I needed one last stamp but guess what, that deal has ended ??,having a diesel and not doing many miles per year made it an impossibility
I am very impressed with the level of service delivered by Claire Christie and her team at Cotswold Hereford. I found them to be friendly, understanding and very helpful in accommodating my service.
Dealt with promptly and given loan car for the day.
the answer provides the clue.
Helpful staff who answered all queries
Great service and communication from start to finish. The lift to and from the town centre was appreciated and the driver was charming.
Staff welcoming and professional as usual
Friendly efficient and met needs.
Could not have been more helpful. One of the best garages I've visited.
Garage found a coolant leak on a brake fluid service. Now been resolved but they didn't bother to ask BMW for a contribution towards cost until I asked about it. Quite slow in the service department compared to how streamlined things were previously.
It took 3 weeks to get the required part. When the part was fitted, other work I had requested was not completed when I arrived to collect the car. Communication with me was poor. The part arrived and I was suddenly expected to collect my car.
Servicing work carried out and I did not have to wait long.
Service advisor was brilliant and helpful
Dealt with the one very knowledgeable service assistant. Felt I could trust his advice.
You have finally fixed my car !
Very efficient service
The staff at Hereford are very helpful.The service manager[ Dean] has customer satisfaction,as his no1 priority.
Everything went to plan
Great attention to detail
I have been a Cotswold BMW customer for 12 years now and have always been completely satisfied with the service received.
Cotswold Hereford is always very welcoming and helpful on arrival.The service technician came out with me to see the problem I had with Park assist,he then diagnosed a faulty sensor which was replaced a week later
One of the issues being looked at is still a problem. I will be booking in again to have this corrected.
It met with my expectations
job done as agreed
Price of replacement parts still very expensive. Went elsewhere for new tyres
The job was completed on time and to my expectations. My car was returned in a much cleaner condition, both inside and out!
my name was mis spelt.it is wainewrightmy service record book was not filled in or stamped#my radio was not fixed
Exceptional service. Really friendly staff. Collected/Delivered car without cost. Very quick service relative to Sytner who took 4-6 hours to change one tyre.
Team communicated well and gave options and Kevin collected and delivered from home
Prompt efficient service
Everything was in line with what I would have expected. The lift into and back from town was prompt and friendly. Reception was courteous and informative.
Courteous and efficient service with an excellent loan car arranged by Peter Lewis.
They failed to locate the water leak on the windscreen washer system. It has to go back to be looked at again.
Great , Efficient Service
It's sad that you have to pay for cleaning of washer jet system when it eye blocked when vehicle is under warranty - especially when I purchased BMW screenwash and that's all that has been used. Poor in my view but the efficiency of the team is ace
Timings arranged were very convenient, service was very courteous, but above all the information i had provided on issues with my vehicle had all been recorded and were being actioned, which is refreshing.
Everything went well I waited it took quite a while longer than planned.
Service dealt with efficiently.
I visited for a Safety recall and was well looked after. Timings / valet / car checks etc
car was in for oil service.asked if they would check the sat nav as I was finding it was giving a few errors in navigation.collected car nice and clean service done car seems to run so much better.still have same problem with sat nav.spare tomtom ok.
the service was well handled even when I wasn't able to take my car home
Met by a very polite young lady offering me coffee always good !a lift to my work was promptly arranged Car beautifully washed and hoovered Very impressed
quick courteous good communication
Booked in very quickly with a brake problem with a comprehensive quote before hand equaling the final bill
Excellent service as always
Great service, booked the car in at a time to suit me and took me to town for a day's shopping .. what's not to like?!
The work was carried out well and the car presented back sparkling like a new pin
Punctual, informative and informed about timing and costs entailed for MOT and partial service
You have never failed to carry out work nor have any other dealings with me as a regular customer which have been less than thoroughly good in every aspect.
The service was fast, efficient and the service team were helpful and friendly as always.
Treated well by staff in a relaxed atmosphere.Made to feel welcome.
All done to satisfaction.
Seamless transaction. I was expected, quickly checked in for an MOT and given a lift to town, contacted by phone to let me know that my job was completed earlier than expected and dealt with quickly when I arrived back to pay and collect.
We have always had a great experience with Cotswold.
Andy was really helpful
I found the service by everyone that I came into contact with,was second to none. they were very polite and courteous
Prompt service, able to have courtesy car.sadly problem recurred with 1 week, hense need for 2nd trip
In for 09:00 for 1.5 hours, correct part not ordered. Told that the car would be ready for 5:00pm,missed this time so kept overnight. Courtesy car was offered but insurance excess waiver was charged; unacceptable. Car needed due to Cotswolds error!
Looked after by the staff and given feed back on service
Courteous and attentive staff, video message of health check greatly received.
Great customer care.
Prompt efficient service.
The whole experience was a delight with my salesman Kevin Taylor made everything very easy to understand and his knowledge of his product was superb.
From first walking into the dealership my wife and I were treated like potential customers
The whole experience was really pleasant lots of great staff interaction not just from Aaron but others in the dealership.
Every aspect of the sale was dealt with in a courteous professional manner. Tom Smith was efficient and knowledgeable in every aspect of the 220i I was wishing to purchase. Tom helped me with the technical and also the aesthetic side.
Everything was covered, a simple and efficient service, provided all the information I needed.
We were dealt with in a competent and satisfactory way. Everything was explained in an efficient and clear way.
Everything went as expected.
Excellent customer service.
friendly and helpfull
Was well informed from the start with options relevant to our need. Not pushed into sale and comfortable with the staff.
BECAUSE KEVIN TAYLOR- SUPERB FANTASTIC GUY
Product knowledge, attention to detail, tenacity in search for right product, relationship building, promises met
I have bought many cars over the years from this particular salesman who always looks after us and continues to do so even if we are not buying a new car.
The service was good but I did have to chase for updates on delivery status.
Professional people always responsive to my needs, good attention to detail and a great product.
My options clearly explained, the different models and specs explained to enable me to make an informed choice. I have ended up with a car I love and is a joy to drive
From my initial visit I was treated as a valued customer, my specific requirements were very well understood to the extent that within 24-hours the exact vehicle that I wished to purchase was identified, leading to delivery within 4-was.
cheerful attention to detail and close connection from salesman Chris during the whole course of the purchase and delivery of my car.
excellent in every way
From reception to the sales executive all members of staff were extremely helpful
Kevin helped me with all the technical details of my new car and assisted in finding the best financial arrangement for me. He also delivered the new car and collected the old one. He explained every aspect of the new car.