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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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BMW i3 Service Inclusive

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Festive Holiday Hours

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PIECE TOGETHER THE PERFECT CHRISTMAS

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NEW BMW SALES EVENT

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Introducing Matt

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VACANCIES

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BMW Convertible Event 14 & 15 May

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

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VEHICLE TECHNICIAN

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VALUATION.

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SUPPORTING A VERY WORTHY LOCAL CHARITY

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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Where Next?

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Where Next?

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BMW XDRIVE.

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Meet the team

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Peter Redfern

Head of Business

Josh Galvin

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Specialist

Chris Taylor

Trainee Sales Executive

Annabel Wenham

Trainee Sales Executive

Sam Finney-Down

BMW Genius

Sion Mosler

BMW Genius

Claire Christie

Service Controller

Samantha Crowther

Service Advisor

Sasha Gilbert

Service Advisor

Justin Lowe

Service Advisor

Andy Caldwell

Service Advisor

Tim Cole

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service, very helpful

Service

Kind helpful serviceAllowed me to work at a deskGood wifiGreat refreshments Video of car tyres etc

Service

Courteous and very efficient staff

Service

Service record was not updated as promised

Service

My car is 16 months old and the handbrake needed adjusting. I was told that this is extra to the 18000 mile service as it was wear & tear. I have had 8 BMW's in the past and have never paid extra for the handbrake to be adjusted. It should be part of

Service

Dealt with in a friendly and professional manner. The emailed video survey of the car was a pleasant surprise.

Service

Alice is very good at her job as well as having a very good personality she kept me upto date with the progress on the vehicle very step of the way

Service

My problem was dealt with very swiftly. Claire, the manager did a very good job.

Service

Very easy to use.

Service

Everything excellentWelcoming staffHome comforts - coffee etcLift into HerefordPrompt work on carCar valeted

Service

From the start well organised planned everything on time.Service department has always given exeptonal quality of cousomer service

Service

Because the job was done efficiently and well.

Service

The technician physically disabled my dashcam and did not reconnect it.

Service

I had had trouble with a run-flat tyre and it transpired that there was a nail in it and it had a bulge so had to be replaced. I was grateful for the lift into town and back while waiting and for the washing of the car, twice!

Service

i would have been completely satisfied had it not been for the faulty rear door lock that we had to endure whilst away for Christmas. this was rectified on our return to my complete satisfaction.

Service

Usual excellent customer service and support that I always receive from the team.

Service

Excellent personal service

Service

Excellent and attentive service - superb!

Service

The service I receive from the moment I first rang till the time I collected the car was first class

Service

Tried to charge me for 4 litres of fuel which I used in the courtesy car @ 1.50 per litre

Service

The way you greet customers and your customer care is lacking on the service side for a prestige car dealership.

Service

Excellent customer service in everyway, punctual, very hospitable, shuttle service and service costs also good. Staff are really helpful and looked after us, couldn't of asked for more.

Service

Could not have been more helpful

Service

Staff were attentive. Drove car with mechanic to hear fault. Repaired with no issues. Shown to my car by the manager after the fix.

Service

One again, very professional. Hassle free service.

Service

They we brilliant, from the time we stepped into the showroom, we were taken to the service are where Justin took care of us, organised a lift into town and pick us up when the car was ready.

Service

Above "normal" customer care, by sales exec Kevin Taylor, who collected and returned my X3 from home for service.

Service

The appointment was made before Christmas and required the acquisition of parts which could only be obtained in January.The agreed date and times for the January visit were met and the work undertaken without any problems

Service

After telephoning Cotswold bmw for a service they booked me in at my convenient time, my service was slightly overdue but my service plan was not affected.The service was done promptly and even mini valet on the car , full marks!

Service

all very easy

Service

I found the service prompt, efficient and friendly staff.

Service

Friendly and approachable staff. Useful advice. Work done on time. Only slight niggle was being kept waiting about 20 minutes when I arrived on time. But it's a small point and there may have been a problem behind the scenes that I was unaware of.

Service

Service did not see that wiper blade was defective - which I had meant to ask for a replacement Car keys were left visible on desktop with registration details attached with no members of staff present.

Service

Everything went well apart from no paperwork and service book was not stamped. Have spoken to three people regarding this and still not been contacted as promised. Normally very pleased with the service I receive at Hereford.

Service

Excellent service

Service

Everything was completed professionally

Service

Friendly staff who explained what to expect. The service was completed in the time I was told and the car was cleaned and hoovered which I appreciated. Nothing extra was done without my permission.

Service

job done

Service

Overall a very pleasant experience.

Service

The customer service was brilliant. Everyone we spoke to was friendly polite and attentive. The two ladies in the service department delivered first class service.

Service

Personal attention from the time I walked through the door

Service

More than satisfied, the staff are brilliant.

Service

Great pre-service calls and reminders and lifts given to town.

Service

Lack of knowledge and information

Service

Nothing was too much trouble. Car cleaned. Nice cup of coffee while waiting.

Service

Andy from Service was excellent in realising he lived near me and offering to pick my car up and return it

Service

Very proactive service staff in setting up the "service" and in the follow-up.

Service

Fault diagnosed and fixed quicklyKept informed at all times

Service

Everything done as requested and with full explanation of faults

Service

The "contact us" feature on your website had no effect - no one called back. Subsequent calls/messages left for Tom to ring back had no effect because people were not aware he was off for few days! Was given misleading info.

Service

I got cakes! Seriously, service was carried out on time with no fuss. I got a video half way thru showing me tyre wear. The sales guys remembered me and came and chatted. No sales, just a pleasant conversation. I had wifi while I waited so I worked.

Service

I did like the video report from your service technician

Service

I was informed I have a leak from my transfer box and this must be investigated. They investigated a similar leak 3 months ago and this resulted in a £900 bill for a new box. I feel I am now being fobbed off with "this may just be some residual oil"

Service

Cooland warning problem fixed under warranty. Car cleaned. New tyre fitted at competitive price.

Service

From arrival to departure the experience was first class.

Service

Very helpful and cheerful sales manager who enabled me to carry out the whole transaction from the comfort of home, without needing to visit the salesroom and delivered new car to my door.

Sales

Very pleasant experience at Cotswold BMW. Kevin Taylor who took me through the procedure is very efficient and hepful, keeping me infomed througout the delivery.

Sales

excellent customer service

Sales

Kevin Taylor

Sales

Peter looked after me as always and made the experience of buying my car easy and a pleasure.....

Sales

Everyone was really friendly, kept offering us drinks etc. The staff were keen to help and provided us with all the info we needed.

Sales

They listened to what I wanted. They were up front and honest about everything.

Sales

Nothing is too much trouble

Sales

Prompt, courteous and efficient.

Sales

Rob Warren was extremely helpful throughout. Also my car arrived sooner than expected

Sales

The service given by Arron Higgins of Cotswold Group Hereford, the sales negotiator, was outstanding and the whole experience including delivery was excellent

Sales

Good all round service.

Sales

Rob, the salesman was most attentive and was not too 'pushy'

Sales

The sales executive Rob Warren went through hoops to find a deal I could afford and God bless him he came up trumps for a second time.

Sales

Great communication re delivery etc .Nothing seemed too much trouble for your sales staff who made the experience a pleasure.Thank you Kevin Taylor for looking after me!

Sales

Experience was perfect, Annabel could not have been more helpful

Sales

Aaron spent lots of time with us helping us find the right car, we still loved our X1 but had grown out of it so he helped us to find a car we would actually love more. We had our little boy with us and was great with him and didn't ever rush us.

Sales

The staff were extremely helpful, knowledgable, and polite. I was given ample opportunity to test drive several configurations of the series, and at no time did I feel I was under any pressure to make a purchase. Excellent communication at all times.

Sales

very likeable sales lady, however disappointed by the hand over handled in a rushed manner by a colleague whilst she was on holiday

Sales

I was very satisfied with the experience however, the garages need to be a little bit geared up for children. I suggest a little play area with a Lego station. Colouring is fine but an area designated for children would have been better.

Sales

Aaron Higgins at Hereford is a great salesman He makes buying a car a family event and understands his customers Nothing is too much trouble even when the customer is very particular.He has made our second purchase with him a great success.

Sales

Excellent service all round, knowledgeable and friendly staff. Couldn't be happier!

Sales

We were treated professionally, with simple honesty, and courteously, throughout. (We have owned and maintained BMWs before through different UK centres but with a notably poorer experience.)

Sales

We were dealt with by Aaron Higgins at Cotswold BMW Hereford. Extremely polite and friendly, and answered all queries quickly and with a good level of knowledge.

Sales

Great service from a great sales advisor.

Sales

The sales manager Peter Lewis. Was very honest and did not push me into something I didn't want. He found me the best deal he can for me.