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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

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Meet the team

Peter Redfern

Head of Business

Dawn Carter

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Matthew Dean

Sales Contoller

Josh Galvin

Sales Contoller

Kevin Taylor

Sales Executive

Peter Lewis

Sales Executive

Chris Warburton

Sales Executive

Jason Lloyd

Sales Executive

Robert Warren

Sales Executive

Aaron Higgins

Sales Executive

Christian Lowe

Sales Executive

Victoria Thomas

BMW Genius

Samantha Crowther

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 36 ratings
    • 18 comments
  • Service

    4.2
    • 76 ratings
    • 20 comments

car has come back with the reverse camera's not working.

Service

They forgot to re-set the counter aftger I had my MOTso I have to go back again, also I think the Centre lacks customer service, the staff never return calls.

Service

They were excellent.

Sales

They communication was not as good as it could have been.

Service

Very good, friendly and helpful.

Service

The treatment ,knowledge and very friendly efficient way Cotswold handled my enquiry right thro to taking delivery was second to none

Sales

Excellent service and didn't bother me for 2 months whilst I was prevaricating about the purchase

Sales

upon collection of vehicle, after service rattling/ vibration from fascia/engine compartment although on same day two further visits to workshop to correct, with original comment nothing wrong, eventually solved.

Service

Always very welcoming. My car does come back clean, however on the interior there was dirt all down the sides of my door. Scuffs and marks have been made to the interior also during internal repairs. Not content with that.

Service

staff were completely courteous and helpful ( as usual) and everything was done as was promised

Service

Rob Warren was excellent and extremely helpful. A pleasure to do business with.

Sales

It was good.

Service

made to feel welcome right from the start. complimentary drinks and biscuits. well looked after from start to finish.

Sales

Brilliant.

Service

A pleasant and enjoyable experience throughout. . .

Sales

Kevin Taylor was extremely professional and knowledgeable about the whole process. He was very passionate about BMW cars and we were never pressured into anything.

Sales

The team at Cotswold Hereford certainly were extremely helpful especially Jason Lloyd. They listened to my requirements and limitations and provided me with one of the best experiences while buying a car.

Sales

Kevin Taylor goes the extra mile to ensure excellent customer service.

Sales

Service normally excellent but on this visit, the workshop seemed to be running late and disorganised. Service adviser seemed to be on her own whilst colleagues appeared to be wondering around without much to do.

Service

Very accommodating

Service

Easy to do business with, very professional and friendly.

Sales

Outstanding issue with misted up foglights, obviously (to me) caused by faulty units. However ugly they now appear, they still function, so I have been told they cannot be replaced. So the quality of the vehicles finish is unimportant? I don't agree.

Service

I thought that the work was expensive given that my wife informed the service team of the problem and that the battery having been charged the car was now running ok. So to be charged for charging a battery that was no good + then for fitting new??

Service

The service was very good.

Sales

Steve in service and Rob in sales went above and beyond to look after me!

Service

Very good and courteous.

Service

All staff were very helpful and courteous. Vicki in particular was excellent in instructing us about the technology, which would have been somewhat difficult without her help.

Sales

Theere was lack of communication.

Service

Rob was extremely helpful and kept us informed at every stage of the cat being built to delivery

Sales

It took longer than expected for the vehicle to be delivered. It was expected mid April but we took delivery at the end of April.

Sales

Rob Warren is a knowledgeable and enthusiastic saleman. We shared an interest in cars in general, and in particular the performance, refinement and quality that is the 530d Msport. I found him and the rest of the team extremely patient. Thank you!

Sales

Cotswold Hereford are the best dealer I have ever dealt with.

Sales

They cleaned the car exceptionally well.

Service

Delay in car arriving. I ordered car 31.3.15. It finally arrived for me on,1.5.15. Sales team helpful.

Sales

The centre had good communication throughout the service.

Service

Service found no fault with car. However:1. Service Book not completed. 2. Flat Tyre monitor alerted next day. Suspicious that slow puncture not found on Service.3. Screen Wash monitor alerted next day. The Bottle should be filled on Service.

Service

All went well and according to plan.

Sales

Always excellent customer service, I am so glad to have bought a BMW. Every department, even the young man parking up cars make you feel so welcome and can't do enough, not sure how you could improve on your customer service as you have a great team.