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The staff involved were very helpful
The wrong part was ordered for the car and no-one contacted me beforehand to inform me of this. I therefore had a wasted journey of over 2 hours to the BMW garage.
Everything I expected and more.
Service was quick efficient and the staff extremely helpful and polite.
Creaking noise not resolved. Driver failed to collect me at the end of the day and couldn't get through on phone to chase, so ended up making my own way.
We started off badly, we were late and our first service contact (no name...) was under terrible pressure chasing payment for release of a vehicle - enter Claire....
Was looked after courteously throughout.
Despite being told by a young lady a couple of days before the service that if I was not on time I would miss my slot. On arrival I was kept waiting for 30 mins. Shortly after I left the engine light came on and I had to return and wait again.
On arrival I was shown to a waiting area because both service personnel were busy. I was just left to sit there, I do not know if the service reception were even told I was waiting. I eventually walked over to Service reception to introduce myself.
The trainee who dealt with me at the service desk was extremely helpful, £300 for the service did not seem excessive either.However £90.00 plus Vat to be told my condenser didn't work - which I already knew - was robbery.
Your team went to great lengths to investigate a problem with my vehicle.
When I rang to book service was told no express service on a sat and 10:30 drop off with 4:30 collection, I explained we had new born etc and that the baby seat doesn't fit our other car, but there was no way around it. So we walked into....
The Service Advisor was thoroughly professional.
The lady that dealt with me was extremely good & polite
Minimum fuss being booked in and provided with transport home with no delay at all.
Friendly staff who were helpful.
You had the car for 2 weeks. Communication was awful. The service advisor seemed to ignore me and clearly avoided me. No courtesy car offered and told different stories by bmw UK and cotswold..
Customer relations and a welcoming atmosphere. Excellent
Looked after very well.
My exhaust fell off during driving. Up until this point i would have been completely satisfied. The work was completed quickly and seemed professionaly done.
Never had a problem with the work carried out and the staff are always brilliant
It was completely hassle free. They picked up the car from our house, did what they said they would do, cleaned it and delivered it back on time.. perfect
I've spoken to someone from Cotswold Bmw regarding my issues as unfortunately the amount of characters doesn't allow me to actually inform you of the amount of terrible occasions!
Very disappointed that my car was given back to me and being told the tyres may need air in them or they may need the tracking checked
my car was cleaned for me
Technical service goodPersonal service not good -poor communications and little customer interest-much reduced service than 2 years ago
I was very happy with the service and also the personal service. My only criticism would be that it took a little longer than expected.
I was greeted straight away when I came in and personally taken to the service area. Very professional.
The car was recalled and repaired in good time.
Pleasant, Friendly and very helpful and informative Staff
Cheerful and efficient service with nothing too much trouble
Asked for a quote before proceeding. Information sent to wrong email (my wife's email instead of mine.) My wife has her mini serviced at Cotswold Hereford and somehow my car details is linked to her emails and phone numbers.
Very personable and efficient
Service staff exude a sense of providing customer with information on such matters as nature of work to be carried out, likely time of job and available refreshment.
I felt that the mechanics staff were unable to tell me the direct problem with my vehicle and it came across as if they did not entirely know. Seeing how common this service problem is, I would have assumed they would be very knowledgeable on it.
Work completed on time and I was informed of the problems arose from the inspection.
Car was dirty on pick up usually clean, had to wait a long time having been called in for pick up as it wasn't ready. Seemed to be a lot of flapping about, otherwise the staff are always lovely as usualand I was given a free valet card which was nice
Only problem we had was that we were not contacted when car was ready I had to ring and find out if ready so making us late to pick up daughter from school and I was late getting to work resulting in loss of pay. Also engine management light still on
Because of the quality of the work, the speed with which it was done, and for lending us a car while the work was being done.
The service was completed promptly and there were plentiful supplies of refreshments and reading materials to ensure the time passed pleasantly.
No problems, no issues, no fuss. The coffee was excellent and the Wi-Fi fast enough to pass the time whilst waiting for the service to complete
Friendly service,efficient booking system, good reception staff...
Excellent customer service for new and existing customers.
Very professional service from start to finish
No continuity with staff members, messages left and no replies
Helpful and well informed staff
I had a fault with the towing electrics which could have been the car or the caravan. Colin, a senior member of the workshop took the trouble to ask Germany some questions which help locate the intermittent fault to the caravan.
Professional service and approach
Major Service carried out and car was returned, however since then I received a call to say that they needed the car back to change sparkplugs. There was no mention of this on my first visit and when I took it back they hadn't booked parts to job!
Staff were polite, pleasant environment. Just a little underwhelmed with parking when arriving to dealer. For oil filter change quite expensive.
It seemed as if BMW had forgotten to collect us at the agreed time and place
It took too long to come to an agreement on whether/what we should pay.
From the time I booked in until the service was completed the staff and team ensured I was well informed on findings and looked after during my wait.
very good job on car, completed on time and very personable staff
Salesman collected my car on his day off and left me with a courtesy car while mine (a recent used car purchase) was fixed
Quoted tyre prices net of VAT. You should not do this when selling to a consumer!!Said you price match others in the area, I would like to know who you price match with. No transport option whilst car was in for a service.
Quick booking in. Loan car available. Job finished at scheduled time. Excellent repair (wheel damage) done.
Friendly staff and helpful not like it useto be
Excellent customer service and attention to detail.
courteous,efficient and very helpful staff
Prompt, professional and friendly service.
The car was collected and returned on time. Had full explanation what had been done.
Aaron kept me fully informed throughout the entire process. He was always pleasant, helpfull and extremely polite.
Aaron was very knowledgeable and helpful
Strength in depth at Cotswold Hereford. The sales lead, Rob Warren, spent a lot of time to get the sale and make the transition into delivery and handover. Other sales people, and a couple of Product Geniuses, supported him, not competed with him.
Fantastic communication throughout & the attention to detail and time taken to go through the best options available.
Kevin Taylor at the dealership came highly recommended by a number of independent friends and business colleagues and he dealt with my purchase brilliantly in every way
Everything went according to plan and both my Sales executive Tom Smith and Chris Taylor who did the final handover made everything very easy.
Because we felt the service was friendly and that Chris listened to what we wanted from a car and advised accordingly.
From my initial interest to delivery all persons involved could not have been more accomodating.
The Sales executive was from the beginning welcoming, non pushy and very informative!
The whole experience was great, from test drive to purchase I was really pleased with how it was handled
Always kept informed and Rob Warren who we dealt with was excellent.
Excellent customer care
Brilliant service and communication from start t finish
the sales advisor Vicki Thompson at Cotswold Hereford from start to finish covered every detail and kept me updated as to the progress of my new M4
every thing I asked I got the right answer
The sales person was fantastic
1st class service from start of enquiry and high level in attention to detail
Our sales executive Rob Warren was very friendly, very informative and generally a very pleasant guy to deal with.
Kevin Taylor could not do enough to help me in. My purchase
Kevin Taylor dealt with all my requests and questions in an exemplary way, making sure I understood all the options clearly.
The sales was pressure free, the delivery was early, the whole process was stress free.
Fantastic professional service from Cotswold and especially Tom. His attention to detail was exemplary and he wasn't pushy in any way.
Everything was taken care of from beginning to end and ran very smoothly thanks to a gentlemen called Kevin Taylor.