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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

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SALES CONTROLLER AND BUSINESS MANAGER

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BMW Convertible Event 14 & 15 May

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

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TRAINEE SALES EXECUTIVE

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VEHICLE TECHNICIAN

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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VALUATION.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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SUPPORTING A VERY WORTHY LOCAL CHARITY

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BMW xDrive

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BMW Car Club.

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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Meet the team

Peter Redfern

Head of Business

Dawn Carter

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Matthew Dean

Sales Contoller

Josh Galvin

Sales Contoller

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Chris Taylor

Sales Executive

Victoria Thomas

Sales Executive

Annabel Wenham

BMW Genius

Matt Davies

BMW Genius

Sam Finney-Down

BMW Genius

Claire Christie

Service Controller

Samantha Crowther

Service Advisor

Sasha Gilbert

Service Advisor

Tim Cole

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I'm still waiting for a quote re touch up paintwork !!

Service

I was under the impression that there was a clutch problem on our X1.Arranged an inspection of the fault at Hereford Cotswold.A fault was diagnosed, they arranged a convenient date to rectify the problem.The repair/replacement was carried out

Service

Very professional and friendly, with work carried on time.

Service

The reception was professional and curious. Timeframe was accurate and my car was cleaned to a good standard. Plenty of refreshments available while I waited.

Service

Tash & Claire were very helpful they went over and above to help me!

Service

Repair under warranty, strict adherence to prescribed warranty protocol. No satisfaction over and above it is fixed.

Service

Good reception and quick and efficient service

Service

I was dealt with professionally and courteously and the fault was diagnosed quickly and the part was replaced quite quickly

Service

Efficient, on time, courteous and car returned beautifully clean.

Service

Superb service, very friendly and very efficient. Discussed best and most economical replacement tyres for my car

Service

Everything was carried out as per service schedule. Car was cleaned inside and out. The Service Advisor was excellent.

Service

good from start to finish

Service

My only criticism, if you can call it that, was that I was given a 1 series manual as a courtesy car. I am 6'3 and recovering from a replacement hip. I drive an X5 and would have expected something similar. The 1 series was way too small for me

Service

1 fault and 1 service required messages on screen both of which I am told are false. Car at garage all day and told nothing can be done! These appear every trip. Does not give me confidence in any message . This is not acceptable.

Service

Everything I asked to be checked was reported back to me by a member of the Cotswold Service Team.

Service

exemplary service, excellent communication really made me feel valued

Service

Quick efficient and good liaison skills.

Service

Good efficient service at a fair price

Service

I was happy with the service provided but a brake clean and reset would have been £140, which seemed expensive, so I declined to have this done.

Service

As usual the service from staff is friendly and effective. I dropped two stars because of the following things.1. When replacement wiper was fitted plastic was not removed from blade.2. Tracking now seems out and stealing wheel vibrates at speed.

Service

The staff were welcoming and helpful. The facilities were good. The quality of the work undertaken was good. It took longer than stated and so was a long wait.

Service

Kevin Taylor, excellent.

Service

A recent MOT advised that the anti roll bar ball joint linkages were worn. The vehicle had a warranty. I contacted Cotswold and thanks to Sam Crowther the repairs were carried out FOC and included an update.

Service

Previous to this, my first visit as a BMW owner, I had enjoyed what I believed was good customer service; however, having now had the 'BMW experience' my previous experiences seem much diminished.

Service

bit of a silly question, but i was as the above.

Service

service and MOT were done on time, the car was clean when I picked it up and the service manager wasn't there just to process paper and my payment, she genuinely seemed to want to help

Service

Collected by you on time! and returnedNo hidden charges And you cleaned it

Service

Good efficient service

Service

helpfulness of Justin Lowe your service advisor

Service

Effective communication and good service in all areas - appreciated lift home and pick up. I like the video of work done on the car though in my case the sound needs improving, it was not always clear to determine what the operator was saying.

Service

Friendly and efficient service with the provision of an excellent courtesy car

Service

The garage could not be more helpful, but I think I have a Friday car

Service

Efficient service, friendly staff, job done well

Service

Good friendly service, low cost, regular relevant updates

Service

because it is deserved

Service

Good experience but one part needed to fully complete the last service was not available on the day meaning a return visit early April. See section 3.

Service

Everyone was so helpful, right down to the young man in the Parts Dept. Thank you everyone for your help in getting my vehickle up and running again.

Service

The car was delivered by my wife on time as pre-arranged. Transport was provided to Hereford town centre by Cotswold BMW. My wife had to call BMW for the return journey as the car did not arrive for the return pickup.A bit short of perfect.

Service

Quick and efficient service with no issues

Service

they were very efficient. courtesy car asked for and supplied. Clear quotation given prior to the booking. video sent on the day.

Service

Excellent customer service, able to book an appointment at short notice and no waiting time at drop-off or collection

Service

Everything happened as promised and as it should

Service

Not because of the Cotswold service which is first class but because of BMW Germany who seem incapable of supplying other than misted replacement headlights for my 518i which is in pristine condition m maintained by Cotswold BMW Hereford

Service

Efficient customer service. Would have got 5 stars if I haven't been chased up for customer feedback satisfaction surveys (including this one!).

Service

I felt assured that the steering was not faulty

Service

Great service while there and they ferried me to and from work

Service

Good customer care, good work, very welcoming.

Service

I have used Hereford for a number of years & find their staff very efficient. It is by no-means my local BMW centre but I find it worth the travel as the staff at Hereford also go that extra mile.

Service

Because the repairs carried out were perfect; and thank you, as always, for washing the car!

Service

Very good - I did ask for a quote for a replacement under tray - this wasn't forthcoming, though I was late collecting the car - it was appreciated that i could do so after 6pm. A member of the sales staff (?) was very helpful.

Service

Pleasant throughout - excellent communication, video link was really nice touch (showing tyre wear etc)

Service

Efficient service , great staff

Service

A very efficient service given by every member of staff that I came in contact with,poilte very obliging and helpful.

Service

There is a very friendly atmosphere with this firm and I have always been treated as if I was a special customer. Work on the car has always been carried out diligently and returned to me in sparkling condition.

Service

Passenger seat rattle was not resolved, though other work was undertaken. Fit of seat covers replaced under the warranty is still poor and leather does not fit tight to the seat.

Service

From start to finish excellent

Service

Very useful mechanic's video highlighting work needed.

Service

I would have been completely satisfied if the dealership could have provided information on post-warranty vehicle recovery in the event of breakdown, rather than simply giving me a number to ring.

Service

All work completed on time and he price was exactly as quoted. Car was immaculate when returned.

Service

Very imformative & helpful.

Service

Great service as usual.

Service

Service was punctual and carried out in a very professional way. I was even sent a short video detailing one recommendation. Very impressed!

Service

Job completed on time and on price.

Service

Having been allocated a sales personnel I was then transferred to another person, there where some moments of mis-interperation. That cause some stressful moments .

Sales

Everything was spot on. The sales person pitched everything perfectly, not too pushy but clearly keen to understand my needs and try to come up with a deal that worked for both me and BMW. I was made to feel "special" at every point in the process

Sales

I have nothing but praise for the Sales Executive Kevin Taylor. He made it a totally pleasurable and personal experience and was as enthusiastic about the car as I was. The car was demonstrated by a tech expert who showed excellent knowledge.

Sales

Very professional and friendly service and car was delivered when promised.

Sales

I have to say I am very impressed with the service I received from Rob Warren and BMW

Sales

Tom Smith the sale exec was just brilliant. He made the process of part exing my old bmw and purchasing a new one very easy and stress free.

Sales

The sales person, Aaron, was very attentive to detail and gave relevant advice. He 'went the extra mile. Even to the level of detail where he arranged for a Royal British Legion poppy to be on the new car! Amazing customer service.

Sales

This may sound soft but sometimes its the little things you remember.I was put out, the dealer didnt throw in the tables in the back for the girls as i was led to be leave would happen when we were niggling over the price prior to agreeing to buy.

Sales

Friendly and efficient service.

Sales

Very efficient, allocated plenty of time and flexible with time of collection of vehicle.

Sales

Tom Smith was pleasant, helpful and knowledgeable and was able to answer all my various questions about the car.

Sales

No problems during the whole purchase procedure. I felt the instruction on the electronic functions were a bit confusing - may need some further explanation later, particularly as mobile phone will not pair up with Bluetooth function.

Sales

Having built a relation ship with BMW Cotswold over many years.Cotswold deliver first class customer relations, back up support and servicing.Their sales staff are helpful, give you the correct advice guidence very helpful,you leave well satisfied.

Sales

Very good personal service from Rob Warren.

Sales

easy pleasent deal was made

Sales

Aaron was lovely all the way through.

Sales

?

Sales

Positive and helpful input from the salesman (Rob Warren), good communication and flexibility - many communications by phone and e-mail.

Sales

Christian handled everything excellent from start to completion of sale.

Sales

I bought my car from Cotswold Hereford and my sales executive was Kevin Taylor, I could not have asked for better service, he genuinely did go above and beyond for me. I felt like was the only customer in the world.. Thank you so much Kev!!!

Sales

All aspects of purchase, from initial order, choice of options and final hand-over were handled in a most professional way.

Sales

Pleasant staff very professional handover

Sales

From start to finish the complete deal was great sales man Mr Kevin Taylor was very professional.

Sales

Top notch service from the guys and girls at the Hereford branch. Particularly Matt Davies and Vicky.

Sales

Tom listened to what I told him. He understood my desires, my pressures, and my limits. He found the right car, at the right price, with the right kit, and got me information when I needed it. I am still waiting for prices from Mercedes.

Sales

Rob Warren was exceptional.

Sales

The dealership is always friendly and inviting. Indeed for the past 18 years I have dealt with the same sales executive - Kevin Taylor. He always takes time and care to provide me with what I want, need, and be satisfied with.

Sales

Staff were very polite and welcoming and eager to help.

Sales

Always informative, helpful, polite, professional and friendly staff