Loading...

ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Introducing Matt

Read

VACANCIES

Read

The Cotswold Group Awards

Read

BMW Convertible Event 14 & 15 May

Read

LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

Read

20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

Read

VEHICLE TECHNICIAN

Read

WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

Read

VALUATION.

Read

AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

Read

SUPPORTING A VERY WORTHY LOCAL CHARITY

Read

BMW xDrive

Read

BMW Car Club.

Read

Title Sponsor of Hereforshire Festival of Sport 2015.

Read

BMW i

Read

Meet the team

Peter Redfern

Head of Business

Dawn Carter

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Josh Galvin

Sales Contoller

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Chris Taylor

Trainee Sales Executive

Victoria Thomas

Sales Executive

Annabel Wenham

Trainee Sales Executive

Matthew Davies

BMW i Specialist

Sam Finney-Down

BMW Genius

Sion Mosler

BMW Genius

Claire Christie

Service Controller

Samantha Crowther

Service Advisor

Sasha Gilbert

Service Advisor

Justin Lowe

Service Advisor

Andy Caldwell

Service Advisor

Tim Cole

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff involved were very helpful

Service

The wrong part was ordered for the car and no-one contacted me beforehand to inform me of this. I therefore had a wasted journey of over 2 hours to the BMW garage.

Service

Everything I expected and more.

Service

Service was quick efficient and the staff extremely helpful and polite.

Service

Creaking noise not resolved. Driver failed to collect me at the end of the day and couldn't get through on phone to chase, so ended up making my own way.

Service

We started off badly, we were late and our first service contact (no name...) was under terrible pressure chasing payment for release of a vehicle - enter Claire....

Service

Was looked after courteously throughout.

Service

Despite being told by a young lady a couple of days before the service that if I was not on time I would miss my slot. On arrival I was kept waiting for 30 mins. Shortly after I left the engine light came on and I had to return and wait again.

Service

On arrival I was shown to a waiting area because both service personnel were busy. I was just left to sit there, I do not know if the service reception were even told I was waiting. I eventually walked over to Service reception to introduce myself.

Service

The trainee who dealt with me at the service desk was extremely helpful, £300 for the service did not seem excessive either.However £90.00 plus Vat to be told my condenser didn't work - which I already knew - was robbery.

Service

Your team went to great lengths to investigate a problem with my vehicle.

Service

When I rang to book service was told no express service on a sat and 10:30 drop off with 4:30 collection, I explained we had new born etc and that the baby seat doesn't fit our other car, but there was no way around it. So we walked into....

Service

The Service Advisor was thoroughly professional.

Service

The lady that dealt with me was extremely good & polite

Service

Minimum fuss being booked in and provided with transport home with no delay at all.

Service

Friendly staff who were helpful.

Service

You had the car for 2 weeks. Communication was awful. The service advisor seemed to ignore me and clearly avoided me. No courtesy car offered and told different stories by bmw UK and cotswold..

Service

Customer relations and a welcoming atmosphere. Excellent

Service

Looked after very well.

Service

My exhaust fell off during driving. Up until this point i would have been completely satisfied. The work was completed quickly and seemed professionaly done.

Service

Never had a problem with the work carried out and the staff are always brilliant

Service

It was completely hassle free. They picked up the car from our house, did what they said they would do, cleaned it and delivered it back on time.. perfect

Service

I've spoken to someone from Cotswold Bmw regarding my issues as unfortunately the amount of characters doesn't allow me to actually inform you of the amount of terrible occasions!

Service

Very disappointed that my car was given back to me and being told the tyres may need air in them or they may need the tracking checked

Service

my car was cleaned for me

Service

Technical service goodPersonal service not good -poor communications and little customer interest-much reduced service than 2 years ago

Service

I was very happy with the service and also the personal service. My only criticism would be that it took a little longer than expected.

Service

Efficient service.

Service

I was greeted straight away when I came in and personally taken to the service area. Very professional.

Service

The car was recalled and repaired in good time.

Service

Pleasant, Friendly and very helpful and informative Staff

Service

Cheerful and efficient service with nothing too much trouble

Service

Asked for a quote before proceeding. Information sent to wrong email (my wife's email instead of mine.) My wife has her mini serviced at Cotswold Hereford and somehow my car details is linked to her emails and phone numbers.

Service

Very personable and efficient

Service

Service staff exude a sense of providing customer with information on such matters as nature of work to be carried out, likely time of job and available refreshment.

Service

I felt that the mechanics staff were unable to tell me the direct problem with my vehicle and it came across as if they did not entirely know. Seeing how common this service problem is, I would have assumed they would be very knowledgeable on it.

Service

Work completed on time and I was informed of the problems arose from the inspection.

Service

Car was dirty on pick up usually clean, had to wait a long time having been called in for pick up as it wasn't ready. Seemed to be a lot of flapping about, otherwise the staff are always lovely as usualand I was given a free valet card which was nice

Service

Only problem we had was that we were not contacted when car was ready I had to ring and find out if ready so making us late to pick up daughter from school and I was late getting to work resulting in loss of pay. Also engine management light still on

Service

Because of the quality of the work, the speed with which it was done, and for lending us a car while the work was being done.

Service

0

Service

The service was completed promptly and there were plentiful supplies of refreshments and reading materials to ensure the time passed pleasantly.

Service

No problems, no issues, no fuss. The coffee was excellent and the Wi-Fi fast enough to pass the time whilst waiting for the service to complete

Service

Friendly service,efficient booking system, good reception staff...

Service

Excellent customer service for new and existing customers.

Service

Very professional service from start to finish

Service

No continuity with staff members, messages left and no replies

Service

Helpful and well informed staff

Service

I had a fault with the towing electrics which could have been the car or the caravan. Colin, a senior member of the workshop took the trouble to ask Germany some questions which help locate the intermittent fault to the caravan.

Service

Professional service and approach

Service

Major Service carried out and car was returned, however since then I received a call to say that they needed the car back to change sparkplugs. There was no mention of this on my first visit and when I took it back they hadn't booked parts to job!

Service

Staff were polite, pleasant environment. Just a little underwhelmed with parking when arriving to dealer. For oil filter change quite expensive.

Service

It seemed as if BMW had forgotten to collect us at the agreed time and place

Service

It took too long to come to an agreement on whether/what we should pay.

Service

From the time I booked in until the service was completed the staff and team ensured I was well informed on findings and looked after during my wait.

Service

very good job on car, completed on time and very personable staff

Service

Salesman collected my car on his day off and left me with a courtesy car while mine (a recent used car purchase) was fixed

Service

Quoted tyre prices net of VAT. You should not do this when selling to a consumer!!Said you price match others in the area, I would like to know who you price match with. No transport option whilst car was in for a service.

Service

Quick booking in. Loan car available. Job finished at scheduled time. Excellent repair (wheel damage) done.

Service

Friendly staff and helpful not like it useto be

Service

Excellent customer service and attention to detail.

Service

courteous,efficient and very helpful staff

Service

Prompt, professional and friendly service.

Service

The car was collected and returned on time. Had full explanation what had been done.

Service

Aaron kept me fully informed throughout the entire process. He was always pleasant, helpfull and extremely polite.

Sales

Aaron was very knowledgeable and helpful

Sales

Strength in depth at Cotswold Hereford. The sales lead, Rob Warren, spent a lot of time to get the sale and make the transition into delivery and handover. Other sales people, and a couple of Product Geniuses, supported him, not competed with him.

Sales

Fantastic communication throughout & the attention to detail and time taken to go through the best options available.

Sales

Kevin Taylor at the dealership came highly recommended by a number of independent friends and business colleagues and he dealt with my purchase brilliantly in every way

Sales

Everything went according to plan and both my Sales executive Tom Smith and Chris Taylor who did the final handover made everything very easy.

Sales

Because we felt the service was friendly and that Chris listened to what we wanted from a car and advised accordingly.

Sales

From my initial interest to delivery all persons involved could not have been more accomodating.

Sales

The Sales executive was from the beginning welcoming, non pushy and very informative!

Sales

The whole experience was great, from test drive to purchase I was really pleased with how it was handled

Sales

Always kept informed and Rob Warren who we dealt with was excellent.

Sales

Excellent customer care

Sales

Brilliant service and communication from start t finish

Sales

the sales advisor Vicki Thompson at Cotswold Hereford from start to finish covered every detail and kept me updated as to the progress of my new M4

Sales

every thing I asked I got the right answer

Sales

The sales person was fantastic

Sales

1st class service from start of enquiry and high level in attention to detail

Sales

Our sales executive Rob Warren was very friendly, very informative and generally a very pleasant guy to deal with.

Sales

Kevin Taylor could not do enough to help me in. My purchase

Sales

Kevin Taylor dealt with all my requests and questions in an exemplary way, making sure I understood all the options clearly.

Sales

The sales was pressure free, the delivery was early, the whole process was stress free.

Sales

Fantastic professional service from Cotswold and especially Tom. His attention to detail was exemplary and he wasn't pushy in any way.

Sales

Everything was taken care of from beginning to end and ran very smoothly thanks to a gentlemen called Kevin Taylor.