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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

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Meet the team

Peter Redfern

Head of Business

Dawn Carter

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sales Contoller

Business Manager

Josh Galvin

Sales Contoller

Kevin Taylor

Sales Executive

Peter Lewis

Sales Executive

Chris Warburton

Sales Executive

Jason Lloyd

Sales Executive

Robert Warren

Sales Executive

Aaron Higgins

Sales Executive

Christian Lowe

Sales Executive

Victoria Thomas

BMW Genius

Steven Martin-Styles

Service Advisor

Samantha Crowther

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 39 ratings
    • 11 comments
  • Service

    4.6
    • 87 ratings
    • 28 comments

They cleaned the car exceptionally well.

Service

Delay in car arriving. I ordered car 31.3.15. It finally arrived for me on,1.5.15. Sales team helpful.

Sales

The centre had good communication throughout the service.

Service

Service found no fault with car. However:1. Service Book not completed. 2. Flat Tyre monitor alerted next day. Suspicious that slow puncture not found on Service.3. Screen Wash monitor alerted next day. The Bottle should be filled on Service.

Service

All went well and according to plan.

Sales

Always excellent customer service, I am so glad to have bought a BMW. Every department, even the young man parking up cars make you feel so welcome and can't do enough, not sure how you could improve on your customer service as you have a great team.

Service

Everyone was friendly.

Service

they were very efficient .

Service

The service was very good.

Service

Very courteous.

Service

The service was fine; they said that my wipers needed replacing, they failed to mention that the washers were not working properly.

Service

The centre has a comfortable wait area.

Service

Very professional

Service

It was perfectly alright, I thought it was expensive for what it was. I couldn't understand the billing.

Service

The service was very good.

Service

Jason was fantastic and really looked after me.

Sales

I think part of it was very good, I had good contact with the service manager who went out of his way to help, I would rate him a 5.0. Unfortunately the fault the car went in for is still there.

Service

It went in for a brake fluid service they also serviced it for me and gave me a reduction on the price.

Service

The service was very good.

Sales

Very good service.

Service

Roberts looked after me well.

Sales

The service was very good.

Service

all pretty good.

Service

New X1 was meant to have Enhanced Bluetooth (EB) but due to misunderstanding did not. Sales asked me if I wanted the cradle and I said no as I did not use it. I did not realise that the cradle was part of the EB. Result - can't use ipod to play music

Sales

salesperson Peter Lewis very helpful in making sure that I had the right model car and the financial deal that was most appropriate for me.

Sales

The service was exceptional.

Service

They were great.

Service

Email video of health check is brilliant

Service

The salesman Kevin Taylor was brillant.

Sales

Very friendly and helpful.

Sales

Excellent in every respect.

Service

The service was good.

Service

i am very happy with them

Service

Done on time pleasant waiting area car returned very clean

Service

Work was carried out in a timely manner.

Service

There were a couple of queries during the purchase that took sometime to rectify. This was not the fault of our sales consultant. He provided us with a very personal and professional service.

Sales

They were very good. Peter Lewis was excellent.

Sales

First class service.

Service

Initially everything OK until a week later my display screen told me I had to fill up with a litre of oil and this is after an oil change. I have already complained to the MD of this group about this negligence, it could have been worse!