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Good efficient service at a fair price
I was happy with the service provided but a brake clean and reset would have been £140, which seemed expensive, so I declined to have this done.
As usual the service from staff is friendly and effective. I dropped two stars because of the following things.1. When replacement wiper was fitted plastic was not removed from blade.2. Tracking now seems out and stealing wheel vibrates at speed.
The staff were welcoming and helpful. The facilities were good. The quality of the work undertaken was good. It took longer than stated and so was a long wait.
Kevin Taylor, excellent.
A recent MOT advised that the anti roll bar ball joint linkages were worn. The vehicle had a warranty. I contacted Cotswold and thanks to Sam Crowther the repairs were carried out FOC and included an update.
Previous to this, my first visit as a BMW owner, I had enjoyed what I believed was good customer service; however, having now had the 'BMW experience' my previous experiences seem much diminished.
service and MOT were done on time, the car was clean when I picked it up and the service manager wasn't there just to process paper and my payment, she genuinely seemed to want to help
bit of a silly question, but i was as the above.
Collected by you on time! and returnedNo hidden charges And you cleaned it
Good efficient service
helpfulness of Justin Lowe your service advisor
Effective communication and good service in all areas - appreciated lift home and pick up. I like the video of work done on the car though in my case the sound needs improving, it was not always clear to determine what the operator was saying.
Friendly and efficient service with the provision of an excellent courtesy car
Efficient service, friendly staff, job done well
The garage could not be more helpful, but I think I have a Friday car
Good friendly service, low cost, regular relevant updates
because it is deserved
Good experience but one part needed to fully complete the last service was not available on the day meaning a return visit early April. See section 3.
Everyone was so helpful, right down to the young man in the Parts Dept. Thank you everyone for your help in getting my vehickle up and running again.
The car was delivered by my wife on time as pre-arranged. Transport was provided to Hereford town centre by Cotswold BMW. My wife had to call BMW for the return journey as the car did not arrive for the return pickup.A bit short of perfect.
they were very efficient. courtesy car asked for and supplied. Clear quotation given prior to the booking. video sent on the day.
Quick and efficient service with no issues
Everything happened as promised and as it should
Excellent customer service, able to book an appointment at short notice and no waiting time at drop-off or collection
Not because of the Cotswold service which is first class but because of BMW Germany who seem incapable of supplying other than misted replacement headlights for my 518i which is in pristine condition m maintained by Cotswold BMW Hereford
I felt assured that the steering was not faulty
Efficient customer service. Would have got 5 stars if I haven't been chased up for customer feedback satisfaction surveys (including this one!).
Great service while there and they ferried me to and from work
Good customer care, good work, very welcoming.
I have used Hereford for a number of years & find their staff very efficient. It is by no-means my local BMW centre but I find it worth the travel as the staff at Hereford also go that extra mile.
Because the repairs carried out were perfect; and thank you, as always, for washing the car!
Very good - I did ask for a quote for a replacement under tray - this wasn't forthcoming, though I was late collecting the car - it was appreciated that i could do so after 6pm. A member of the sales staff (?) was very helpful.
Pleasant throughout - excellent communication, video link was really nice touch (showing tyre wear etc)
Efficient service , great staff
A very efficient service given by every member of staff that I came in contact with,poilte very obliging and helpful.
From start to finish excellent
There is a very friendly atmosphere with this firm and I have always been treated as if I was a special customer. Work on the car has always been carried out diligently and returned to me in sparkling condition.
Passenger seat rattle was not resolved, though other work was undertaken. Fit of seat covers replaced under the warranty is still poor and leather does not fit tight to the seat.
Very useful mechanic's video highlighting work needed.
I would have been completely satisfied if the dealership could have provided information on post-warranty vehicle recovery in the event of breakdown, rather than simply giving me a number to ring.
All work completed on time and he price was exactly as quoted. Car was immaculate when returned.
Very imformative & helpful.
Great service as usual.
Service was punctual and carried out in a very professional way. I was even sent a short video detailing one recommendation. Very impressed!
Job completed on time and on price.
Prompt, courteous service. All tasks carried out to time and of a satisfactory standard.
Very good communication. Everything done on time. Issues investigated and resolved. Only very slight niggle was the strange heat & ventilation settings left when the car was returned.
The staff I dealt with were charming, but the repairs were not carried out on the day and I was not informed in time to stop me driving 40 miles to the garage. A message was left on my phone but it was to late as I had already set off.
very efficient and thorough
prompt courteous service; lift back home and collected to return to garage; clear documentation of test; car cleaned when returned
Courteous and helpful staff. Some delay in completing work due to staff sickness
Because the service was organised, the car was mended and people were polite. The car was washed and cleaned before I had it back. I had a courtesy car.
A real pleasure to deal with on all aspects.
work was carried out while I waited and car was cleaned
I felt I was treated as an important customer and really thought that the video from the technician re my car was brilliant; yet more of a personal contact actually with the person who's worked on my car.
Excellent customer service and very helpful staff
No issues with service, kept informed and friendly staff.
Excellent service from staff but no courtesy vehicle available
Fitted my vehicle in there and then and ensured the vehicle was ready for collection later the same day and at the exact time stipulated. Video report of the technician findings are a great addition.
Returned on time and beautifully cleaned
Generally fine, but I had to return to the service desk because the service book had not been stamped.
Dealt with efficiently.
My BMW was called in for an improvement provided at no cost to myself. I was able to pick the date for this that suited me best and I was supplied with a courtesy car, which allowed me to fulfil my other commitments that day.
Friendly and efficient service.
Very efficient, allocated plenty of time and flexible with time of collection of vehicle.
Tom Smith was pleasant, helpful and knowledgeable and was able to answer all my various questions about the car.
No problems during the whole purchase procedure. I felt the instruction on the electronic functions were a bit confusing - may need some further explanation later, particularly as mobile phone will not pair up with Bluetooth function.
Very good personal service from Rob Warren.
Having built a relation ship with BMW Cotswold over many years.Cotswold deliver first class customer relations, back up support and servicing.Their sales staff are helpful, give you the correct advice guidence very helpful,you leave well satisfied.
easy pleasent deal was made
Aaron was lovely all the way through.
Positive and helpful input from the salesman (Rob Warren), good communication and flexibility - many communications by phone and e-mail.
Christian handled everything excellent from start to completion of sale.
I bought my car from Cotswold Hereford and my sales executive was Kevin Taylor, I could not have asked for better service, he genuinely did go above and beyond for me. I felt like was the only customer in the world.. Thank you so much Kev!!!
All aspects of purchase, from initial order, choice of options and final hand-over were handled in a most professional way.
Pleasant staff very professional handover
From start to finish the complete deal was great sales man Mr Kevin Taylor was very professional.
Top notch service from the guys and girls at the Hereford branch. Particularly Matt Davies and Vicky.
Tom listened to what I told him. He understood my desires, my pressures, and my limits. He found the right car, at the right price, with the right kit, and got me information when I needed it. I am still waiting for prices from Mercedes.
Staff were very polite and welcoming and eager to help.
Rob Warren was exceptional.
The dealership is always friendly and inviting. Indeed for the past 18 years I have dealt with the same sales executive - Kevin Taylor. He always takes time and care to provide me with what I want, need, and be satisfied with.
Always informative, helpful, polite, professional and friendly staff
Kept informed of progress and delivered on time
Excellent service and support from Kevin Taylor.
On our first visit we established a really good rapport with Tom Smith, the sales executive. This is the 5th BMW we have bought and Tom stands out as one of the best we have dealt with.