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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

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APPRENTICE SERVICE ADVISOR

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APPRENTICE PARTS ADVISOR

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BMW xDrive

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SERVICE SUPERVISOR

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SERVICE ADVISOR

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TRAINEE SALES EXECUTIVE

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BMW Car Club.

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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Meet the team

Peter Redfern

Head of Business

Dawn Carter

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Matthew Dean

Sales Contoller

Josh Galvin

Sales Contoller

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales Executive

Aaron Higgins

Sales Executive

Christian Lowe

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

BMW Genius

Samantha Crowther

Service Advisor

Sasha Gilbert

Service Advisor

Tim Cole

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was done quickly and efficiently

Service

Good service

Service

Very efficient

Service

The prompt, professional and friendly approach encouraged confidence in your people.

Service

particularly impressed with the pre-service phone call and online service

Service

Although it took rather longer than I expected and I didn't get the expected call to tell me that the work had been completed - I had to visit to check - I couldn't fault the work itself.

Service

Prompt appointment quick service

Service

The service was swift, the video message was new to me but I was impressed as the technician could actually show me the faulty part with out me having to move

Service

Prompt, efficient, and friendly.

Service

The work should have been covered under warranty however, for some reason, the warranty had been cancelled, meaning Cotswold weren't aware. I then had to act as intermediary between Cotswold Hereford and Rybrook Worcester where the car was purchased

Service

Screen Washer reservoir not checked and replenished

Service

Everybody there was professional.

Service

Work was to check and adjust wheel alignment. I was amazed to be told that this would take a full day, and cost nearly £200. Impossible to test quality of work but I was disappointed to find that all tyres had been significantly (50%) over-inflated

Service

Very helpful and prompt.

Service

Service was fine, however I was given a quote and when I came to pay it transpired that the quote was net of vat which had not been explained.The post service car wash was just that with loads of missed areas especially on the wheels.It was not good

Service

Not helpful at all, lie and never do what they set out to do. We'll never buy another car off them. After sales service is rubbish, it's like they have your money so now they don't care.

Service

I have been very pleased with the manner in which the staff have handled the case but I am disappointed that it took 8 visits to solve the problem (hopefully it's solved).

Service

the receptionist said it would only take about one and a half hours, so i declined the trip into town, which i now regret as i had to wait nearly three hours, so that is why I missed a star out.

Service

The service department were extremely helpful and courteous, offering to arrange transport to my place of work. On picking up the vehicle a report was waiting and explained in detail. The car was handed over extremely well valeted.

Service

Peter with whom I dealt with was very professional and helpful from start to finish, hence giving me all the correct information to choose. Nothing was too much trouble, good test drive too.

Sales

Vicki Thomas was in the early stages of sales She was very efficient with her advice with the specification of our new car. We were very impressed with her attitude and will be a great asset to your BMW sales team

Sales

Rob was really helpful and professional at all times. A pleasure to deal with.

Sales

Excellent service from Cotwold BMW Hereford

Sales

Really great team who looked after all my needs

Sales

Christian was professional throughout and pulled out all the stops to find me the perfect car to suit my budget.

Sales

It was very good.

Sales

Exceptional support throughout the purchase. Rob is a star. I also love the idea of the "Tech Genius" showing me round the car when I collected it - far better than reading the manual or working things out by trial and error.