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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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VACANCIES

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BMW i3 Service Inclusive

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Introducing Matt

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Cotswold Motor Group Awards 2016

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Meet the team

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Peter Redfern

Head of Business

Josh Galvin

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Annabel Wenham

Trainee Sales Executive

Claire Christie

Service Reception Manager

Justin Lowe

Workshop Controller

Andy Caldwell

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Hiccup with number plates prevents. Me. From giving a 5. However attention to resolution of the issue was perfect

Sales

See above - the whole process made smooth and trouble free by Kevin Taylor. He really is a credit to your company and went the extra mile to ensure that the purchase was smooth, professionally managed and trouble free.

Sales

We were very satisfied as the sales representative was friendly, honest and had good customer service skills

Sales

Probably the best service I have ever had buying a new car. Kevin Taylor was excellent and on the day of pick up Victoria Thomas was very good making sure we were happy and everything was clear.

Sales

I bought a car from Kevin about 7 years ago and whilst I sold it on, Kevin has kept in touch just in case I may be interested in buying from him again. I did, and once again he and his colleagues were fantastic!

Sales

The salesman couldn't have been more charming and helpful, without ever putting me under pressure. Contact during the waiting period was regular, keeping me informed.

Sales

See previous answer and add to that, everyone explained everything and took the time and trouble to be people not "Delboys", as is the impression of many Car sales people. I know I was an accountant for a Ford dealership and have met a few of them.

Sales

Everyone was extremely helpful and polite

Sales

The fact that this is the third car I have purchased from BMW Hereford speaks for itself. I have always found the this centre friendly and helpful.

Sales

made to feel extremely welcome and didn't try to be sold something we couldn't afford.

Sales

Experience was good

Sales

Great communication, full understanding of customer needs and could not do enough to make my purchase a positive experience

Sales

Kevin Taylor was excellent and kept me informed throughout the process and the sales part was stress free.

Sales

Given all the information needed and communications was great. It was arranged that I could receive the car 2 days prior to the planned pick-up date as my personal circumstances changed and I required the car sooner.

Sales

Nothing was too much trouble and we were kept in the loop, with an accurate delivery date given at the outset.

Sales

As above

Sales

calls always returned, very helpful staff and always looking for better answers to the questions and queries.

Sales

A great customer experience was provided by Kevin Taylor. Friendly, quick and made the process as easy and enjoyable.

Sales

Everything went exactly as planned, Peter Lewis made my wife and very welcome.

Sales

Staff were courteous and polite. Sales representative Sam Wynn was very approachable, patient and helpful throughout the experience.

Sales

Kevin was super helpful and patient and the whole process took only a couple of weeks.

Sales

Extremely attentive, personable service to myself and my family

Sales

Excellent service as always by Kevin Taylor

Sales

Only failed regarding a mix up over collection of the car. It was of no consequence

Sales

The sales representative was very helpful and patient and a pleasant person to deal with.

Sales

Great customer care.

Sales

Prompt efficient service.

Sales

The whole experience was a delight with my salesman Kevin Taylor made everything very easy to understand and his knowledge of his product was superb.

Sales

From first walking into the dealership my wife and I were treated like potential customers

Sales

The whole experience was really pleasant lots of great staff interaction not just from Aaron but others in the dealership.