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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

Peter Redfern

Head of Business

Dawn Carter

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Matthew Dean

Sales Contoller

Josh Galvin

Sales Contoller

Kevin Taylor

Sales Executive

Peter Lewis

Sales Executive

Chris Warburton

Sales Executive

Jason Lloyd

Sales Executive

Robert Warren

Sales Executive

Aaron Higgins

Sales Executive

Christian Lowe

Sales Executive

Victoria Thomas

BMW Genius

Samantha Crowther

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 37 ratings
    • 16 comments
  • Service

    4.3
    • 127 ratings
    • 38 comments

The service was very good.

Service

Excellent service

Service

The centre are calling back to discuss what they can do on the 26/08/2015

Sales

They were fine.

Service

All the staff were courteous and helpful.

Service

The service was very good.

Service

The service indicator was not reset.

Service

The service is beyond the call of duty and I never fail to be impressed.

Service

The car was subject to a seat belt recall

Service

The car always look immaculate and the staff are always very helpful. They always keep me informed.

Service

very good ,helpful and efficient.

Service

The staff are brilliant.

Service

The centre did not do the work on the window, I had to go back another 3 times to get it sorted.

Service

only front part of car interior was valeted, discussed this with customer contact executive, who raised a "free" silver valet voucher, which I may not use due to inconvenience.

Service

I think they were very good, very helpful at reception. I think they dealt with everything.

Service

Very good staff

Service

The service was good.

Service

I dealt with Sasha in the Service Dept. She was brilliant at keeping me informed about what was going on and how long things would take. She certainly deserves 5 stars!

Service

Wonderful staff!

Service

Very impressed with the whole experience.

Sales

Very polite

Service

Very helpful staff

Service

Kevin Taylor was excellent - we have purchased several BMW's and he remains consistent with his professional service.

Sales

Both sales and service staff are always on hand to help with any enquiries and offer excellent support.

Service

The exhust was blowing but it was not looked at

Service

I needed the suspension arms replacing but when they put it back together they found i needed a new suspension pump so it took a lot longer

Service

Very good service.

Service

The service was very good.

Sales

The staff continue to be very helpful and approachable.Would always recommend to friends.

Service

Staff at Cotswolds have always been very helpful in arranging servicing, letting me know early of any issues and simply getting me back to work and from work back to Cotswold to pick up car. They work hard to turn the car around quickly.

Service

It was a disaster. Booked car in on Saturday. Came in when asked but no one could service the car. Received a hire car over the weekend. Got a video of problem on Monday and was told to come in next day at 3pm to collect car. Came in only to be told

Service

The service was very good.

Service

We had a problem; they allowed us to drive away without insurance.

Sales

We dealt with Aaron at your Hereford dealership. He was brilliant from start to finish, faultless. Our experience of buying our first new car was made even more exciting and enjoyable thanks to Aaron.

Sales

They did beyond their duty to make sure we had the car as early as possible.

Sales

car has come back with the reverse camera's not working.

Service

They forgot to re-set the counter aftger I had my MOTso I have to go back again, also I think the Centre lacks customer service, the staff never return calls.

Service

They were excellent.

Sales

They communication was not as good as it could have been.

Service

Very good, friendly and helpful.

Service

The treatment ,knowledge and very friendly efficient way Cotswold handled my enquiry right thro to taking delivery was second to none

Sales

Excellent service and didn't bother me for 2 months whilst I was prevaricating about the purchase

Sales

upon collection of vehicle, after service rattling/ vibration from fascia/engine compartment although on same day two further visits to workshop to correct, with original comment nothing wrong, eventually solved.

Service

Always very welcoming. My car does come back clean, however on the interior there was dirt all down the sides of my door. Scuffs and marks have been made to the interior also during internal repairs. Not content with that.

Service

staff were completely courteous and helpful ( as usual) and everything was done as was promised

Service

Rob Warren was excellent and extremely helpful. A pleasure to do business with.

Sales

Brilliant.

Service

It was good.

Service

made to feel welcome right from the start. complimentary drinks and biscuits. well looked after from start to finish.

Sales

The team at Cotswold Hereford certainly were extremely helpful especially Jason Lloyd. They listened to my requirements and limitations and provided me with one of the best experiences while buying a car.

Sales

Kevin Taylor goes the extra mile to ensure excellent customer service.

Sales

A pleasant and enjoyable experience throughout. . .

Sales

Kevin Taylor was extremely professional and knowledgeable about the whole process. He was very passionate about BMW cars and we were never pressured into anything.

Sales

Service normally excellent but on this visit, the workshop seemed to be running late and disorganised. Service adviser seemed to be on her own whilst colleagues appeared to be wondering around without much to do.