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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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NEW BMW SALES EVENT

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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VACANCIES

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BMW i3 Service Inclusive

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Introducing Matt

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Cotswold Motor Group Awards 2016

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Meet the team

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Peter Redfern

Head of Business
  • Years in the company

Josh Galvin

Sales Manager
  • Years in the company

Dean Smith

Service Manager
  • Years in the company

Karl Pritchard

Parts Manager
  • Years in the company

Kevin Taylor

Sales Executive
  • Years in the company

Peter Lewis

Sales and Motability Executive
  • Years in the company

Robert Warren

Sales and Motability Executive
  • Years in the company

Aaron Higgins

Sales Executive
  • Years in the company

Tom Smith

Sales Executive
  • Years in the company

Victoria Thomas

Sales Executive
  • Years in the company

Matthew Davies

BMW i Sales Executive
  • Years in the company

Annabel Wenham

Trainee Sales Executive
  • Years in the company

Claire Christie

Service Reception Manager
  • Years in the company

Justin Lowe

Workshop Controller
  • Years in the company

Andy Caldwell

Service Advisor
  • Years in the company

Tim Cole

Technician
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite helpful

Sales

Excellent customer service from Kevin receptionist and gentleman who ran through the workings of the car.

Sales

All aspects of purchase made clear and efficiently carried out.

Sales

Again, excellent customer service. Aaron kept me informed and up-to-date through the complete process.

Sales

Straightforward with no problems

Sales

Our representative was extremely understanding, not pushy, and took care of our needs and concerns.

Sales

Staff ready to "go that extra mile" to help

Sales

Basically could find no fault with the way the purchase was dealt with

Sales

I had special needs, as a wheelchair user. these we well handled

Sales

no problems

Sales

Vicky was most helpful throughout and I was looked after at every turn.

Sales

Everyone was all very helpful

Sales

No issues to report

Sales

Kev sorts everything out and goes above and beyond to make buying a car enjoyable instead of stressful.

Sales

Sales person was not pushy unlike other BMW centres I had visited. It was only down to the sales person at the particular centre I used that resulted in me buying a new car.

Sales

We have had constant updates from Vicky when the car would be coming.

Sales

I have known Kevin Taylor in sales for years. From ordering the car he kept me up to date until delivery. He is very pleasant and professional.

Sales

We were very satisfied as the sales representative was friendly, honest and had good customer service skills

Sales

Hiccup with number plates prevents. Me. From giving a 5. However attention to resolution of the issue was perfect

Sales

See above - the whole process made smooth and trouble free by Kevin Taylor. He really is a credit to your company and went the extra mile to ensure that the purchase was smooth, professionally managed and trouble free.

Sales

See previous answer and add to that, everyone explained everything and took the time and trouble to be people not "Delboys", as is the impression of many Car sales people. I know I was an accountant for a Ford dealership and have met a few of them.

Sales

Probably the best service I have ever had buying a new car. Kevin Taylor was excellent and on the day of pick up Victoria Thomas was very good making sure we were happy and everything was clear.

Sales

I bought a car from Kevin about 7 years ago and whilst I sold it on, Kevin has kept in touch just in case I may be interested in buying from him again. I did, and once again he and his colleagues were fantastic!

Sales

The salesman couldn't have been more charming and helpful, without ever putting me under pressure. Contact during the waiting period was regular, keeping me informed.

Sales

Everyone was extremely helpful and polite

Sales

The fact that this is the third car I have purchased from BMW Hereford speaks for itself. I have always found the this centre friendly and helpful.

Sales

made to feel extremely welcome and didn't try to be sold something we couldn't afford.

Sales

Experience was good

Sales

Great communication, full understanding of customer needs and could not do enough to make my purchase a positive experience

Sales

Kevin Taylor was excellent and kept me informed throughout the process and the sales part was stress free.

Sales

Given all the information needed and communications was great. It was arranged that I could receive the car 2 days prior to the planned pick-up date as my personal circumstances changed and I required the car sooner.