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my service clock was not reset. I need another visit to do this.
Service Manager was courteous and made sure my cr was serviced in good timeCar valeted.. thank youService Manager (Mark) also helped me with an additonal query I had on body work repair and got the information for me right away
The staff were helpful and completed all jobs .
All worked as planned, no problems
Very helpful staff, all lovely
Easy process to participate in performed by friendly, professional staff
Good service efficient staff
Because the wrong part was fitted. This became apparent when we tried to refuel and could not get the fuel nozzle into the filler pipe.The service receptionist Claire was very very good though.
Ease of use
The warranty work was completed beyond our expectations as a squeak in the brakes was remedied by changing the brakes. A small body repair was repaired well at a very competitive price. We were kept updated with progress throughout.
Done everything that was expected for good service
took 3 visits to put a couple of clips on trim that should have been done on pre delivery checks. in total cost me 3 hrs of wasted time. Just as well i dont charge BMW hourley rate, you owe me over£100.
Consistently Great Service from the team at Hereford
Helpful staff and friendly dont ignor you when you speak to them
Great communication and professionalism by the staff. Only reason I haven't given 5 stars is because some of the symptoms of the fault still exist and have not yet been rectified.
I was told that I would be contacted once the parts needed had arrived for re-booking. However this did not happen. I have phoned twice and told that someone will ring me back but I have still not heard anything.
bit of delay at reception to start with but work done on time and they did what was needed
every item was delt with satisfactory
The service at Cotswold Hereford is first-class. Polite and helpful staff, and attention to detail that gives confidence that engineers know exactly what they are doing.
All staff very friendly, helpful and professional. All work performed to a high standard on time.
Service was booked and waited in the lounge for an hour and a half wait which had been advised. Extended slightly due to the replacement of windscreen wipers identified on the vehicle check. No problem.Friendly service and paperwork fully explained.
On leaving Hereford after the service a warning light came on which necessitated my return. It transpired that it had not been reset after the service. No big deal just a little inconvenient
Cotswold provided me with brilliant service by collecting and delivering back my car to my home address in a very prompt and efficient way and every one that I delt with on the day was exceptional
I consider that having to pay circa £650 for a straight forward service + associated filters @35000 miles is excessive to say the least, this I think was perhaps 20% more than my previous 5 series.
Excellent service, friendly and efficient personnel.
Very good service at dealer. Reminders sent. Appointment time kept. Mechanic ready to look at problem promptly. Called on completion so that car could be picked up early. Clear description of work done to identify and solve problem.
On time, everything completed and car returned immaculate.
Staff were friendly and helpful; work was completed quickly and to a high standard; price was slightly less than quoted and I got a cup of coffee and a lift to work
The Service advisor pursuaded me not to change the main car battery nearly 4 1/2 years old. The Next week the car warning system advised low battery charge!
Problem with brakes seen to immediately. Service carried out at allotted time and at agreed price. Staff attentive and courteous.
The service dept had the vehicle for nearly two weeks and kept us informed of the work being completed. I would have liked a daily update of the status of the work.
The car needed an oil leak repaired the next day. This was arranged quickly and easily.
Issue resolved with good customer service.
Excellent service though I had to wait to wait a while to be booked in - not many service advisers around.
Everything expected was done and service reception were fantastic
Has been discussed and resolved
Can't fault anything
Friendly, efficient, high quality service and excellent communication
Fixed fault on car quickly
Staff were very helpful when booking. The car was picked up by a very nice lady and returned at the end of the day. I appreciated the personal touch. I was contacted several times before the service to reassure me that everything was organised
The main problem I took the car in for has returned, so the issue was not solved & my £40,000 car, which is under a year old is unreliable!
Very satisfied apart from quote for new tyres. I went to a local garage and for the same tyres it cost me £600 less!! Which i find incredible
I was phoned on the completion of the work which was completed before the estimated time by friendly efficient staff.
Good done what needed doing and timing was good, on time star to finish
Claire Christie, the service manager I dealt with went above and beyond her remit, to assist me and get my car fixed. A courtesy car was provided at short notice, and she did everything she could to get my car sorted.
Service reception staff efficient and knowledgeable; the video of part of the service useful. On the invoice I don't understand the letters and numbers used in the 'description of services' viz: 0000221; LL04 OW-30; 0000525. Words would be helpful.
A video report explaining my car's problem was most welcome. My treatment at the dealership was friendly and well-informed. It's never cheap though and my car is now of an age (90,000 miles) when I'm likely to seek local rather than specialist care.
never had a problem there
The staff involved were very helpful
Everything I expected and more.
The wrong part was ordered for the car and no-one contacted me beforehand to inform me of this. I therefore had a wasted journey of over 2 hours to the BMW garage.
Service was quick efficient and the staff extremely helpful and polite.
Creaking noise not resolved. Driver failed to collect me at the end of the day and couldn't get through on phone to chase, so ended up making my own way.
We started off badly, we were late and our first service contact (no name...) was under terrible pressure chasing payment for release of a vehicle - enter Claire....
On arrival I was shown to a waiting area because both service personnel were busy. I was just left to sit there, I do not know if the service reception were even told I was waiting. I eventually walked over to Service reception to introduce myself.
Was looked after courteously throughout.
Despite being told by a young lady a couple of days before the service that if I was not on time I would miss my slot. On arrival I was kept waiting for 30 mins. Shortly after I left the engine light came on and I had to return and wait again.
Your team went to great lengths to investigate a problem with my vehicle.
The trainee who dealt with me at the service desk was extremely helpful, £300 for the service did not seem excessive either.However £90.00 plus Vat to be told my condenser didn't work - which I already knew - was robbery.
The lady that dealt with me was extremely good & polite
When I rang to book service was told no express service on a sat and 10:30 drop off with 4:30 collection, I explained we had new born etc and that the baby seat doesn't fit our other car, but there was no way around it. So we walked into....
The Service Advisor was thoroughly professional.
Minimum fuss being booked in and provided with transport home with no delay at all.
Friendly staff who were helpful.
Customer relations and a welcoming atmosphere. Excellent
You had the car for 2 weeks. Communication was awful. The service advisor seemed to ignore me and clearly avoided me. No courtesy car offered and told different stories by bmw UK and cotswold..
My exhaust fell off during driving. Up until this point i would have been completely satisfied. The work was completed quickly and seemed professionaly done.
Looked after very well.
Never had a problem with the work carried out and the staff are always brilliant
I've spoken to someone from Cotswold Bmw regarding my issues as unfortunately the amount of characters doesn't allow me to actually inform you of the amount of terrible occasions!
It was completely hassle free. They picked up the car from our house, did what they said they would do, cleaned it and delivered it back on time.. perfect
Very disappointed that my car was given back to me and being told the tyres may need air in them or they may need the tracking checked
Kevin was determined to help me make the right choice of model and arranged test drives accordingly.
Kevin is so professional and accommodating we would not go anywhere else
Order tailored perfectly to my demands and needs.
BMW has the best sales executive in Kevin Taylor, extremely helpful, keeping us well imformed from start to finish we,re.very happy with our car and look forward to driving BMW no6.
Victoria Thomas , the sales assistant was absolutely fantastic!
Our sales exec knows us very well and treats with with respect and curtisacy
All went well
The obvious relaxed manner of the staff gave the the overall feeling of a happy place to work and this was passed on to the customer.
Tom the sales rep was very helpful and so was Sion the Tech guy. Friendly but not pushy and answered all my questions.
I have bought cars through the same salesman for many years because of his attention to detail and quality of service.
The information and correspondence was first class. All my questions answered promptly and accurately No effort was spared in ensuring that I received 1st class treatment during the whole the process 10/10
They made plenty of time for you and exellent handover on pick up
Kevin was very helpful throughout the process
Aaron kept me fully informed throughout the entire process. He was always pleasant, helpfull and extremely polite.
Aaron was very knowledgeable and helpful