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Great service, very helpful
Kind helpful serviceAllowed me to work at a deskGood wifiGreat refreshments Video of car tyres etc
Courteous and very efficient staff
Service record was not updated as promised
My car is 16 months old and the handbrake needed adjusting. I was told that this is extra to the 18000 mile service as it was wear & tear. I have had 8 BMW's in the past and have never paid extra for the handbrake to be adjusted. It should be part of
Dealt with in a friendly and professional manner. The emailed video survey of the car was a pleasant surprise.
Alice is very good at her job as well as having a very good personality she kept me upto date with the progress on the vehicle very step of the way
My problem was dealt with very swiftly. Claire, the manager did a very good job.
Very easy to use.
Everything excellentWelcoming staffHome comforts - coffee etcLift into HerefordPrompt work on carCar valeted
From the start well organised planned everything on time.Service department has always given exeptonal quality of cousomer service
Because the job was done efficiently and well.
The technician physically disabled my dashcam and did not reconnect it.
I had had trouble with a run-flat tyre and it transpired that there was a nail in it and it had a bulge so had to be replaced. I was grateful for the lift into town and back while waiting and for the washing of the car, twice!
i would have been completely satisfied had it not been for the faulty rear door lock that we had to endure whilst away for Christmas. this was rectified on our return to my complete satisfaction.
Usual excellent customer service and support that I always receive from the team.
Excellent personal service
Excellent and attentive service - superb!
The service I receive from the moment I first rang till the time I collected the car was first class
Tried to charge me for 4 litres of fuel which I used in the courtesy car @ 1.50 per litre
The way you greet customers and your customer care is lacking on the service side for a prestige car dealership.
Excellent customer service in everyway, punctual, very hospitable, shuttle service and service costs also good. Staff are really helpful and looked after us, couldn't of asked for more.
Could not have been more helpful
Staff were attentive. Drove car with mechanic to hear fault. Repaired with no issues. Shown to my car by the manager after the fix.
One again, very professional. Hassle free service.
They we brilliant, from the time we stepped into the showroom, we were taken to the service are where Justin took care of us, organised a lift into town and pick us up when the car was ready.
Above "normal" customer care, by sales exec Kevin Taylor, who collected and returned my X3 from home for service.
The appointment was made before Christmas and required the acquisition of parts which could only be obtained in January.The agreed date and times for the January visit were met and the work undertaken without any problems
After telephoning Cotswold bmw for a service they booked me in at my convenient time, my service was slightly overdue but my service plan was not affected.The service was done promptly and even mini valet on the car , full marks!
all very easy
I found the service prompt, efficient and friendly staff.
Friendly and approachable staff. Useful advice. Work done on time. Only slight niggle was being kept waiting about 20 minutes when I arrived on time. But it's a small point and there may have been a problem behind the scenes that I was unaware of.
Service did not see that wiper blade was defective - which I had meant to ask for a replacement Car keys were left visible on desktop with registration details attached with no members of staff present.
Everything went well apart from no paperwork and service book was not stamped. Have spoken to three people regarding this and still not been contacted as promised. Normally very pleased with the service I receive at Hereford.
Everything was completed professionally
Friendly staff who explained what to expect. The service was completed in the time I was told and the car was cleaned and hoovered which I appreciated. Nothing extra was done without my permission.
Overall a very pleasant experience.
The customer service was brilliant. Everyone we spoke to was friendly polite and attentive. The two ladies in the service department delivered first class service.
Personal attention from the time I walked through the door
More than satisfied, the staff are brilliant.
Great pre-service calls and reminders and lifts given to town.
Lack of knowledge and information
Nothing was too much trouble. Car cleaned. Nice cup of coffee while waiting.
Andy from Service was excellent in realising he lived near me and offering to pick my car up and return it
Very proactive service staff in setting up the "service" and in the follow-up.
Fault diagnosed and fixed quicklyKept informed at all times
Everything done as requested and with full explanation of faults
The "contact us" feature on your website had no effect - no one called back. Subsequent calls/messages left for Tom to ring back had no effect because people were not aware he was off for few days! Was given misleading info.
I got cakes! Seriously, service was carried out on time with no fuss. I got a video half way thru showing me tyre wear. The sales guys remembered me and came and chatted. No sales, just a pleasant conversation. I had wifi while I waited so I worked.
I did like the video report from your service technician
I was informed I have a leak from my transfer box and this must be investigated. They investigated a similar leak 3 months ago and this resulted in a £900 bill for a new box. I feel I am now being fobbed off with "this may just be some residual oil"
Cooland warning problem fixed under warranty. Car cleaned. New tyre fitted at competitive price.
From arrival to departure the experience was first class.
Very helpful and cheerful sales manager who enabled me to carry out the whole transaction from the comfort of home, without needing to visit the salesroom and delivered new car to my door.
Very pleasant experience at Cotswold BMW. Kevin Taylor who took me through the procedure is very efficient and hepful, keeping me infomed througout the delivery.
excellent customer service
Peter looked after me as always and made the experience of buying my car easy and a pleasure.....
Everyone was really friendly, kept offering us drinks etc. The staff were keen to help and provided us with all the info we needed.
They listened to what I wanted. They were up front and honest about everything.
Nothing is too much trouble
Prompt, courteous and efficient.
Rob Warren was extremely helpful throughout. Also my car arrived sooner than expected
The service given by Arron Higgins of Cotswold Group Hereford, the sales negotiator, was outstanding and the whole experience including delivery was excellent
Good all round service.
Rob, the salesman was most attentive and was not too 'pushy'
The sales executive Rob Warren went through hoops to find a deal I could afford and God bless him he came up trumps for a second time.
Great communication re delivery etc .Nothing seemed too much trouble for your sales staff who made the experience a pleasure.Thank you Kevin Taylor for looking after me!
Experience was perfect, Annabel could not have been more helpful
Aaron spent lots of time with us helping us find the right car, we still loved our X1 but had grown out of it so he helped us to find a car we would actually love more. We had our little boy with us and was great with him and didn't ever rush us.
The staff were extremely helpful, knowledgable, and polite. I was given ample opportunity to test drive several configurations of the series, and at no time did I feel I was under any pressure to make a purchase. Excellent communication at all times.
very likeable sales lady, however disappointed by the hand over handled in a rushed manner by a colleague whilst she was on holiday
I was very satisfied with the experience however, the garages need to be a little bit geared up for children. I suggest a little play area with a Lego station. Colouring is fine but an area designated for children would have been better.
Aaron Higgins at Hereford is a great salesman He makes buying a car a family event and understands his customers Nothing is too much trouble even when the customer is very particular.He has made our second purchase with him a great success.
Excellent service all round, knowledgeable and friendly staff. Couldn't be happier!
We were treated professionally, with simple honesty, and courteously, throughout. (We have owned and maintained BMWs before through different UK centres but with a notably poorer experience.)
We were dealt with by Aaron Higgins at Cotswold BMW Hereford. Extremely polite and friendly, and answered all queries quickly and with a good level of knowledge.
Great service from a great sales advisor.
The sales manager Peter Lewis. Was very honest and did not push me into something I didn't want. He found me the best deal he can for me.