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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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The BMW 2 Series Coupe available on The Motability Scheme

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BMW i8 Roadster

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NEW BMW SALES EVENT

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Impress with the new BMW Shadow Edition

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VACANCIES

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Introducing Matt

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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Cotswold Motor Group Awards 2016

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New BMW X3 Launch

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Stock New BMW & Approved Used BMW Event

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Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car returned later than was promised, but still on the same day

Service

The professional and friendly staff have gone above and beyond to help me with whatever I've wanted.

Service

Good service

Service

Everything was done that should have been. No more no less.

Service

Because despite the fact that the recall parts had not arrived on the original day, and despite the clearly busy schedule. Alice made sure that I was in the next day, and was well looked after.

Service

Treated very well

Service

All great except they washed car in the morning, it got dusty then they decided before they gave me my car back they would blast it with jet wash, when it dried it looked awful, Had to put it through car wash as it was embarrassing

Service

The car was in for an annual MoT test which appears to have been carried out well, the car was valeted and returned to me on time.

Service

I needed courtesy car. Which they provided. Also didn't know area very well, they were willing to go out of there way to show me !!

Service

Expensive.Reception located in temporary cabinAccess road lined with cars parked pavements both sidesLimited parking in garage

Service

staff are always ready to help and always ask if you need any refreshment while waiting for your vehicle. Car always come back to you cleaned.

Service

All was very satisfactory apart from being told that a locking nut on one wheel was missing. As the same workshop fitted the winter wheels last year and the wheels hadn't been touched since this workshop must have left off this locking nut.

Service

Kevin Taylor is very professional and always treats us well.

Service

Great staff and service. Would have been 5 if it was a bit cheaper ??

Service

No problem apart from the problem with the parcel shelf not being covered.

Service

Complete turnkey performance, rang and made appointment, service carried out correctly.

Service

Good communication, prompt attention and very good customer care

Service

Problem solved, car cleaned.

Service

Courtesy car allowed flexible hand back on following day, which was fine but could have caused issues

Service

Little bit pricey

Service

Didn’t come in for service came in for repair

Service

Friendly and efficient staff; although, a very long wait to have an enquiry answered in the temporary parts department.

Service

The Service Manager (Claire) could not have been more helpful and proactive. I would have scores it 5 had it not been for the fact that I had to pop back the following day to have a warning light which came on several times rectified.

Service

I accept that there is some disruption because of the building work, but I was not advised when my car was ready despite sitting in the waiting area. I was not given details of what had been done to the car despite paying £500 for a routine service.

Service

Customer service manger was fantastic . Even though she was operating from a portacabin. So professional, so Bmw.

Service

I am paying for a service on a monthly contract. The black oil in the engine that smells very used was not changed. May be no BMW necessity to do it but its poor and is bound to impact on engine life.Magnetic GB badge not on car on return.

Service

Good job done

Service

sorted major issue with car and highlighted areas when would need maint in future.

Service

Excellent service but the builders sent me to the wrong temporary location. Maybe they should be told where the servicing now takes place whilst they are on site.

Service

Cheerful welcome; good service; good product; (and the engineers found my long-lost chequebook

Service

Peter in sales has been very helpful with all of our queries. Alice in service was so very very helpful with organising our recent service.

Service

As above. Treated with respect.

Service

The matter got sorted eventually couldn’t fault the service advisors however the person who scraped my car quite clearly lied and tried to say the damage was there already.

Service

Warranty work took less time than expected and comfortable surroundings while I waited.

Service

As above

Service

From booking the vehicle in to customer care report back the service dept provides superb service.The team are well trained and this shows instills confidence that the jobs being carried out well.

Service

No problem arranging the service, all went very smoothly, one small niggle is that when I collected my car the dashcam had been unplugged, I can understand why it would have been disabled, It should have been plugged back in or a note on the dash.

Service

I was very well looked after.

Service

Pretty much as above knowledgeable friendly staff really helps

Service

Terri was most helpful on the day and couldn't apologise enough for the lack of MOT reminder and the distress caused when I discovered the car wasn't exactly road legal.Not too happy that the air conditioning problem has not been followed up.

Service

I brought the car in with a leak in the coolant system which proved to be a difficult fault to find but eventually was the coolant temperature sensor. Problems meant a very expensive repair for which Clare managed to obtain a refund from BMW.

Service

Every body were very helpful

Service

excellent

Service

My car is fantastic, however i have yet to have a single completely satisfactory 'service' experience with Cotswold - starting from an issue on day 1 collection of the new car, through 2no subsequent services, and again at this latest service.

Service

Very friendly staff and very helpful a credit to the BMW brand

Service

This is the second occasion that the cabin has not been left as it was. I am very cross and made a complaint to the service manager. On this occasion oily marks on back seat!

Service

Accommodating

Service

Again staff and service excellent and pleased that transport to and from the garage could be organised so easily once car dropped off

Service

Andy from the service department was exceptional.

Service

Courtesy and timely

Service

Fault swiftly rectified

Service

After initially declining a courtesy vehicle,24hours later I had requested one and completely dismissed out of hand. This went against every other dealing I had with BMW. I believe it was someone in the Cheltenham office

Service

Great custmour service

Service

staff very helpfull

Service

The cost of the service puts you off buying another BMW

Service

Even with proof of the air suspension collapse, they had to replicate the fault at the dealer before they would fix the part under warranty. They couldn't, it failed the next day at home. Then they fixed the part.....

Service

No issues, the car was in and out as scheduled.

Service

It was prompt, efficient and courteously carried out as usual.

Service

The department seems to be very well run because everything went smoothly and in good time despite them being very busy. I was greeted with a smile and offered plenty of decent coffee while I waited. I went away completely happy with my visit

Service

Very helpful staff , and very clean car on return !

Service

They did what they were expected, but with 1st class service and customer care.

Service

Alice kept us informed throughout and went the extra mile to answer my queries, she deserves a pay rise!! We were met by another member of the team who offered us coffee and the car was superbly valeted. The best valet by a Bmw dealer yet.

Service

the Best

Service

Cotswold are fine but there were delays in getting parts from Germany.

Service

Ditto

Service

The service of the car seems all right but the after service not good

Service

From being dealt with on reception, nothing is too much trouble, to having a great cup of coffee in a relaxing seating area. The man who tinted my windows was also really friendly and chatty. As for Rob McGrail and Stephen Dawes they were just fab.

Service

Attention to my requests and ease of booking coupled with professional and experinced respectful staff makes the service experience a pleasure rather than a necessary chore.

Service

Service performed on time and car valeted on collection. Good courtesy car provided.

Service

Responsive and accommodating - liked the email re issues and ability to respond.

Service

This is by far the best main dealer I have ever visited. I make a 2 hour journey to use this dealership in preference to my local BMW dealer. I cannot praise this garage enough.

Service

The repair to the car was fine. Car was not ready to collect on time. Courtesy car was offered, then it was announced car was ready after all. Workshop has not updated service desk. Apparently the mechanic had worked late to finish car.Thanks.

Service

Satisfied

Service

Problem resolved swiftly [and friendly]

Service

Great experience at Cotswold Hereford. Good coffee, friendly staff, Alice was really helpful and the Parts Supervisor was a top bloke.

Service

Very friendly and easy to deal with.

Service

Polite and helpful staff.

Service

Staff were very friendly, made buying a car easy

Service

I was kept in the loop at all times, very quick and efficient. The drivers where fantastic as well. All very good!

Service

Well looked after

Sales

Because the salesman, Kevin Taylor looked after me perfectly from start to finish.

Sales

The sales team and back up staff have always been highly professional and very friendly.

Sales

What a lovely feeling to drive off in the latest BMW five series. Peter at the show room getting me started with all the changes on the technical side.

Sales

Having always dealt with the same person there was no problems whatsoever and I was very satisfied with everything.

Sales

Treated like a family member.

Sales

New vehicle available on time & informative handover.

Sales

Aaron Higgins was fantastic, so helpful, polite and really good at his job

Sales

A perfect handover and explanation of controls etc.

Sales

Always get top service

Sales

Excellent service from first arrival to completion of purchase

Sales

Kevin made the experience so excellent. I was very well looked after.

Sales

Good all round customer service and support from helping to select the right car for us, providing plenty of test driving opportunities through to delivery of our car.

Sales

Staff at Hereford couldn’t do enough to make the experience as enjoyable as possible.

Sales

I am always looked after and feel comfortable with the attention given to my requirements.

Sales

Efficient and well informed

Sales

Professional and helpful sales team.

Sales

The Sales Rep., Kevin Taylor, who incidentally sold us our previous model, was beyond reproach in every respect, courteous, knowledgeable, efficient and thoroughly professional; nothing was too much trouble.

Sales

Victoria looked after us with coffee during the whole process.

Sales

No complaints

Sales

Apart from the weather delaying the delivery it went as planned but it would be nice to be able to track the car progress online during manufacture

Sales

Aaron Higgins could not have been more helpful - or tried harder to make the sale.

Sales

Excellent from start to picking up my car and after delivery has well.

Sales

My sales advisor listened to my requests and demands.

Sales

Nicely kept showroom. My sales advisor was excellent and you went the extra mile to come out and pick up the financial papers so that I could pick up the car the next day.

Sales

A little unfair to give 4.5 - perhaps by percentage we were 99.5% satisfied

Sales

The Sales Executive understood exactly what my requirements were and did not try to push me into a product or service that I did not want. The whole experience of purchasing the car was a pleasure. He could not have been more helpful.

Sales

We dealt with Kevin Taylor. He was extremely helpful and courteous, and took us through every step with care.

Sales

Lovely atsmophere and everything ran smoothly

Sales

Continual updates on the progress of the vehicle and when been delivered to the BMW garage.

Sales

Everyone was very helpful.

Sales

From the start to the finish of the process it couldn’t have been better and was a very enjoyable experience. We are never disappointed at Cotswold BMW.