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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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Festive Holiday Hours

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW XDRIVE.

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NEW BMW SALES EVENT

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Introducing Matt

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VACANCIES

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The Cotswold Group Awards

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BMW Convertible Event 14 & 15 May

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LIKE our Facebook page for your chance to win a BMW Z4 for a weekend

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20 Approved Used BMW 220d xDrive Luxury Gran Tourers with £1,158 Contribution

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VEHICLE TECHNICIAN

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VALUATION.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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SUPPORTING A VERY WORTHY LOCAL CHARITY

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BMW Car Club.

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Title Sponsor of Hereforshire Festival of Sport 2015.

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BMW i

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Where Next?

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Where Next?

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Meet the team

Peter Redfern

Head of Business

Josh Galvin

Sales Manager

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Robert Warren

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Specialist

Chris Taylor

Trainee Sales Executive

Annabel Wenham

Trainee Sales Executive

Sam Finney-Down

BMW Genius

Sion Mosler

BMW Genius

Claire Christie

Service Controller

Samantha Crowther

Service Advisor

Sasha Gilbert

Service Advisor

Justin Lowe

Service Advisor

Andy Caldwell

Service Advisor

Tim Cole

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From arrival to departure the experience was first class.

Service

Cooland warning problem fixed under warranty. Car cleaned. New tyre fitted at competitive price.

Service

no problem with appointment work completed on time.

Service

The service was done on time and I was very impressed with the video I was sent. Only reason for not being "Completely" satisfied is that I asked for a quote for patching up some bodywork but have not yet received the confirmed quote.

Service

Excellent service

Service

I received the service expected

Service

The car was returned promptly in immaculate condition

Service

I have bought several BMW over the years, always at this dealershipWhen I first visited some years ago, it was a result of a poor welcome, to a point that other BMW treated me with contempt, so I made a journey to Hereford, and what a difference.

Service

Very please with how quickly Terri got my car booked in, and even sorted me out a courtesy car

Service

Friendly and efficient service

Service

Overall I think that Cotswold Hereford give a very good service.

Service

We received personal service from the moment we arrived for our vehicle to be serviced, this service was completed before the scheduled time, which was extremely helpful as we waited on site for the completion.

Service

Took 2 visits to fix a problem that should only have needed on visit. Car off road for 2.5 days instead of 1. Technicians and body shop don't talk to each other, hence the need for 2 visits. Why?

Service

Reception when I visited, attention from the service department, the work itself and dealing with the paperwork all excellent.

Service

Never have any problems with the service or the staff

Service

I was impressed with how professionally I was dealt with. I really liked the video text information

Service

Painless, easy, swift.

Service

Just the truth.

Service

No problems easy to book the service in and ran to time

Service

Information given was relevant and correct. Coffee was good. Everyone very helpful and cheerful.

Service

From the moment theat Cotswold Hereford contacted me to arrange my service, it was a pleasant experience where I was well looked after by friendly helpful staff who remember you by name. Very punctual service, my car had also received a valet! ABFAB

Service

Informative, friendly and courteous staff, made this an easy and pleasurable experience.

Service

All arrangements were easy to organise and everything went as planned.

Service

Excellent service, very friendly and helpful staff

Service

Easy booking, friendly reception, comfortable service rep to speak to. Incidentally your front door receptionist was excellent greeting on arrival and escorting to the newly positioned service area...little things like this still count when Retired!

Service

Cotswold Hereford were very helpful and informative.

Service

I presume that this Survey is regarding the work carried out on my BMW Series X11 JCJ. I confirm that this survey refers to this work

Service

pleasant welcome ,loan car ready to go all work carried out on time . updated thru the day A1.

Service

Could not find any fault with the service provided.

Service

my service clock was not reset. I need another visit to do this.

Service

Service Manager was courteous and made sure my cr was serviced in good timeCar valeted.. thank youService Manager (Mark) also helped me with an additonal query I had on body work repair and got the information for me right away

Service

All worked as planned, no problems

Service

The staff were helpful and completed all jobs .

Service

Very helpful staff, all lovely

Service

Easy process to participate in performed by friendly, professional staff

Service

Good service efficient staff

Service

Because the wrong part was fitted. This became apparent when we tried to refuel and could not get the fuel nozzle into the filler pipe.The service receptionist Claire was very very good though.

Service

Done everything that was expected for good service

Service

Helpful staff and friendly dont ignor you when you speak to them

Service

Ease of use

Service

The warranty work was completed beyond our expectations as a squeak in the brakes was remedied by changing the brakes. A small body repair was repaired well at a very competitive price. We were kept updated with progress throughout.

Service

Consistently Great Service from the team at Hereford

Service

Great communication and professionalism by the staff. Only reason I haven't given 5 stars is because some of the symptoms of the fault still exist and have not yet been rectified.

Service

bit of delay at reception to start with but work done on time and they did what was needed

Service

The service at Cotswold Hereford is first-class. Polite and helpful staff, and attention to detail that gives confidence that engineers know exactly what they are doing.

Service

every item was delt with satisfactory

Service

Service was booked and waited in the lounge for an hour and a half wait which had been advised. Extended slightly due to the replacement of windscreen wipers identified on the vehicle check. No problem.Friendly service and paperwork fully explained.

Service

All staff very friendly, helpful and professional. All work performed to a high standard on time.

Service

On leaving Hereford after the service a warning light came on which necessitated my return. It transpired that it had not been reset after the service. No big deal just a little inconvenient

Service

Cotswold provided me with brilliant service by collecting and delivering back my car to my home address in a very prompt and efficient way and every one that I delt with on the day was exceptional

Service

Very good service at dealer. Reminders sent. Appointment time kept. Mechanic ready to look at problem promptly. Called on completion so that car could be picked up early. Clear description of work done to identify and solve problem.

Service

I consider that having to pay circa £650 for a straight forward service + associated filters @35000 miles is excessive to say the least, this I think was perhaps 20% more than my previous 5 series.

Service

Excellent service, friendly and efficient personnel.

Service

On time, everything completed and car returned immaculate.

Service

Staff were friendly and helpful; work was completed quickly and to a high standard; price was slightly less than quoted and I got a cup of coffee and a lift to work

Service

The Service advisor pursuaded me not to change the main car battery nearly 4 1/2 years old. The Next week the car warning system advised low battery charge!

Service

Problem with brakes seen to immediately. Service carried out at allotted time and at agreed price. Staff attentive and courteous.

Service

The service dept had the vehicle for nearly two weeks and kept us informed of the work being completed. I would have liked a daily update of the status of the work.

Service

The car needed an oil leak repaired the next day. This was arranged quickly and easily.

Service

Ever thing went very smoothly

Sales

The care and attention of staff and in particular Victoria who led the relationship. We were felt to feel extremely comfortable throughout without any pressure just support. (I personally rail from too much intense and overbearing pressure)

Sales

Our sales advisor Vicky Thomas was very friendly, helpful and kept in touch with us right through our BMW purchase. Any questions we had were answered promptly.

Sales

Excellent and friendly service. Always greeted by the staff and offered refreshments. Tom listened carefully to my needs and found the perfect fit for me. I appreciated not being put under pressure to stretch on my budget. Pick up day was perfect

Sales

This is our first BMW and so there was a lot of new things to learn. The models answering our needs were clearly explained and many queries dealt with promptly and well. Overall, we were very glad of the customer service at Cotswold BMW.

Sales

Ordered car on 2nd Aug but didn't receive until 23rd Oct

Sales

Sales man very informative and it was a very enjoyable experience

Sales

Kevin was determined to help me make the right choice of model and arranged test drives accordingly.

Sales

Kevin is so professional and accommodating we would not go anywhere else

Sales

Our sales exec knows us very well and treats with with respect and curtisacy

Sales

Victoria Thomas , the sales assistant was absolutely fantastic!

Sales

Order tailored perfectly to my demands and needs.

Sales

BMW has the best sales executive in Kevin Taylor, extremely helpful, keeping us well imformed from start to finish we,re.very happy with our car and look forward to driving BMW no6.

Sales

All went well

Sales

Tom the sales rep was very helpful and so was Sion the Tech guy. Friendly but not pushy and answered all my questions.

Sales

The obvious relaxed manner of the staff gave the the overall feeling of a happy place to work and this was passed on to the customer.

Sales

I have bought cars through the same salesman for many years because of his attention to detail and quality of service.

Sales

The information and correspondence was first class. All my questions answered promptly and accurately No effort was spared in ensuring that I received 1st class treatment during the whole the process 10/10

Sales

They made plenty of time for you and exellent handover on pick up

Sales

Kevin was very helpful throughout the process