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Ease of booking in, transport to and from convenient pick up, usual Customer Service.
Very pleased with experience
Always good service
It is always excellent! Great communication and they always carry out what they have promised.
Friendly pleasant staff. Welcoming atmosphere, nice comfortable waiting area with tea and coffee. Work carried out in time specified and car washed too!!
I have been a Cotswold BMW Hereford customer for 13 years and have always been completely satisfied with the service.
One or two questions when I picked the car up, which no one could answer
In my opinion, I thought the cost of servicing was expensive.
EVERYTHING WAS DONE TO A GOOD STANDARD.
I only had an mot on this visit. Hereford is currently undergoing a "makeover" this made the operation not as smooth as previous visits.
Work completed, car cleaned, work explained - very satisfied
Good customer service, friendly, helpful staff.
First class service. We intend to make this our 1st choice for future assistance,and would use this branch when purchasing a new car.
I feel a bit mean taking one star off but I had to call the garage to see if my car was ready before setting out to get it - I would have hoped that the garage would have called me as soon as it was ready.
All on time
My driving licence details had been removed from the system stopping from taking the arranged courtesy car.
The car was delivered to BMW at 9.30 and we asked for the work to be completed as early as possible but did not get the car back till 4.30. This time for the first service is acceptable.
Cannot fault customer service. Fast and efficient, car returned looking as new.
Following a warning light connected to the drivetrain I called in to Cotswolds service centre in Hereford. Despite the schedule being full Jessica went over and above for me. I was very grateful for her intervention as I was to travel to Southampton
The annual service was completed but there was another service due in 2400 miles. I thought both should have been performed at the same time. Saving me on visiting the service bay twice in close succession.
All questions answered
Staff were friendly, efficient and attentive.
The staff were very pleasant and effient.
Irregular engine running correctly diagnosed before Vehicle Safety Recall received .
they collected the car, serviced it and returned it all as scheduled. the service we get from Cotswold Hereford is always good and friendly which is a nice bonus.
Really pleased with all of the work Sam Wynn has done for us with purchasing both of our BMW's. We feel we have a great deal from the dealership, we are delighted with the service, and would recommend Cotswald Hereford to our friends and family
I didn't know that what I'd received was a service if I'm honest. I went in with a problem and by the end of the day the problem was fixed and they'd washed my car.
Everything done promptly & efficently.
It was completed in the time that they stated
Everything requested was done as quickly as was possible & they provided a hire car during the time taken to fix mine
My partner and I were given a lift to and from town while the car was being serviced
Staff very polite,extremely helpful, we,ve had the same salesman since2006 Mr Kevin Taylor we,ve allways looked forward to doing business with him and have recommended many friends to do the same.
Thanks to Peter Lewis at Hereford Cotswold for his help with a tyre problem.The delay on getting a replacement car was very poor and I am waiting for answers.i was told that replacement car had to be B M W but there was none available.
Quick easy service with good value
From drop off to pick up I received the best service with transparent ricing, excellent value for money and honest advice
The bonnet open indicator does not always cancel when the bonnet is closed after inspection. I reported this at the service desk on arrival and was advised that the bonnet should be slammed shut. I'm sure the BMW design engineers would not agree.
Needed to be somewhere putting mechanics under pressure but they delivered on time.
got what i expected
Nothing was too much hassle for the team and I was made to feel very welcomed and cared for on all my visits yo the dealership.
at present in temporary accommodation so feels less comfortable
Seamless customer care
As above. Just a shame the service took place whilst main sales centre was shut for refurb, so nowhere comfortable to wait and relax.
Quick efficient service
Quick and efficient
The job was done promptly and faster than expected
Problem was rectified with other small issues identified which were dealt with quickly
Customer care ,
Great people to deal with.
Well looked after, good customer service and great range of refreshments and biscuits - this all counts when awaiting an MOT.
The staff are always friendly and helpfu. They seem to care about the customer and I have always been pleased with the service.
I realise the Garage is having a major refurbishment, but I did not receive good customer service.I was not offered a lift to/from work .No customer facilities in the portacabin. Had to wait 15 mins before someone was available to collect car.
On arrival my paperwork was at hand and the booking in procedure was done efficiently. I had arranged to have a loan car for the 3 days that the car would be at Cotswold Hereford and this arrived promptly .
For an MOT and end of warranty check everything was done as it should.
Service organised via Cheletenham for service in Hereford means that the staff have no knowledge of the customer
Kevin makes you feel more like a friend than a customer. Would recommend his services to others.
Our car was stolen we went to see our favoured Sales Executive who within an hour located a replacement vehicle with 95% of my required extras and we were back on the road within two weeks. Also we had an hour with the product genius.
Everything went very well, the car was out there on the front with a personalised message to pick up, I paid for a few bits of extras and we had coffee ,Vicky presented my wife with flowers. Genius chap explained the new car. Great experience overall
The team went out of their way to help and even picked me up from the train station and took me to the dealership.
Cotswold were brilliant throughout.
Faultless and friendly customer service, nothing was too much trouble. Lewis explained all the controls and technology to me and was very patient, feel I can contact any time if I have any problems.
Excellent sales staff who had to deal with a lengthy lead time.
Pleasant and efficient
I bought a car which I like
Very good. Just a few minir issues with the car that Kevin is dealing with
Great service from all the staff.
Everything went very smoothly Car functions explained in great detail
Professional team that made me and my family welcome and done everything they could to make us feel comfortable