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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problem booking car in for next day

Service

Just so easy and BMW made the process fantastically simple to understand

Service

Always satisfied

Service

I asked for an 0800 appt at time of booking on arrival it transpired I had been allotted a 0930 appt

Service

Had to ring twice for update on timings.

Service

Cotswold Hereford staff are very professional,and very helpful with service requirements Nice comfortable showroom

Service

Very easy to make an appointment, charrming receptionist, comfortable surroundings while service was carried out, exactly within specified time. I was impressed by the detailed service report.

Service

I had a issue with me unboard computer which failed whilst I was away on a trip. Thus I had no Satnav. Although I was dissatisfied with BMW generally the Hereford staff mainly Jessica in the service dept couldn't have been better

Service

I was called to the service and it is unclear why the car didn't alert me.

Service

As stated above, flexibility and professional helpfulness are keystones of the service provided.

Service

Completed on time, video of checks provided.

Service

Friendly staff who solved the problem

Service

Staff were good and attentive Video report was useful but needed to turn radio off as lots of background noise

Service

No one has apologised for the problem with me car happening.

Service

Good service

Service

Problem fixed and preventative action taken to stop to recurring

Service

Although I was told that the tyre pressures had been reset, they were set at the wrong pressures.

Service

Good welcome with speedy check in.

Service

Because it is true the service is immaculat I could not wish for any thing more.

Service

Very helpfull

Service

Everything was done well, the staff were polite but my complaint is with BMW. I have a heated steering wheel which gets hot at the top and after half an hour or so becomes fairly luke warm. Cotswold checked and said it was Ok. BMW -it is rubbish!

Service

Very happy

Service

Was given extra service which was not expected, car was cleaned inside and out and a fault fixed

Service

very efficient with friendly staff

Service

Polite, courteous, efficient and helpful.

Service

All very easy, helpful, professional and friendly staff. Costs I think are high for a service and it was frustrating to have come into the garage for a minor service in November and then another service due in Feb. Car valet could have been better.

Service

From making the booking, resulting from an Email offering the fluids check, being when I wanted it, to the attention I received at the dealership, I cannot fault any part of my experience.

Service

James was great as took my car from home, had arranged MOT, washed/hoovered it, then returned it. Next day James sent me a text with link on which showed technician talking about my car re MOT and showed me tyres and brakes - appreciated this.

Service

Taken several phone calls to resolve the wrongly written mileage in service book it has now been altered but not countersigned

Service

Parts not reassembled correctly; tools left on the car bonnet/windscreen wipers which thankfully didn't cause damage. Once I said I didn't want a service yet as it's due in May, work wasn't carried out until the next week - strange coincidence?

Service

Because I had pre-booked a service and had asked for a specific fault to be investigated. However, it only received a cursory inspection and requires the car to be returned for a proper investigation, which is inconvenient.

Service

Good quality work.

Service

Very good service but the state of my car when I left let it down a lot

Service

I have a video message, explaining all the faults in my car. To be the told it was a

Service

The problem took two visits to resolve and in resolving it another problem has been caused

Service

Because I was !

Service

Kevin Taylor, the salesman I have dealt with over the past 20 years, came and collected my car from my house in the morning and returned it later on in the afternoon. His always trustworthy, cheerful, and helpful.

Service

Jess was very helpful even when there was an engine drama after my service.

Service

Nice staff ,nice showroom ,good shuttle services into Hereford. Service organisation is very competent

Service

The work was completed within the time quoted.

Service

Work done ok. A bit expensive though for simple procedure of changing one solenoid.

Service

James updated me through the whole procrss

Service

I have previously answered a survey to advise that I wasn't happy with the customer service . Lack of keeping me up to date, managing my expectations and wasting my time in unnecessary journey to the service centre. No offer of any compensation .

Service

Excellent customer service

Service

One problem was not resolved and is still causing concern.

Service

Very helpful and picked my car up from work and brought it back.

Service

Too expensive

Service

Cotswold service was good but disappointed that we had to test it in a new car.

Service

I was annoyed to find out about potential issues and costs via a web based document without receiving a phone call first.

Service

Was unable to go straight to the person I wanted to see without being told to wait there I'll check for you hardly having time to sit down before being told I could see them

Service

Good flexibility for booking appointment, service completed on time and waiting area comfortable with good facilities.

Service

Everything was so much better than last time. Alice made me feel like a valued customer, even though it was only a free service. Also the lady providing my lift to and from work was very helpful.

Service

Not only was the fault found and delt with, the brakes and tyres were also checked and my car was given a clean, inside and out. And, considering the poor weather, I was very grateful! Well done!

Service

Had a diesel leak

Service

Welcoming staff. work of a high standard

Service

the work done was part of the guarantee, and was done without any question as to its validity

Service

efficient and accommodating (gave me a 7 series courtesy car and collected/delivered to my place of work

Service

my car was booked well in advance for a service and 2 warranty related items were also advised at that time. Neither of the warranty items were resolved and the car had to be returned on another date(which is very inconvenient).

Service

Cost to replace turbo activator quoted at £1300. I got the job done at Jerry Doberman's in Hereford for £577. Need I say more????

Service

Took car in the 8th Jan 2018 because boot not opening via key or button and it was determined that the drive was faulty and required replacing. Told that they would order the parts and contact me to have the car back in. Phoned on 16th Jan to find

Service

appointment - no problem lift home - no problem car available in time

Service

Price, you charge to much for parts and for servicing.....about double what a reputable garage charges.

Service

Would help if the service department would take my calls instead of relaying messages through the reception.

Service

We bought two so that says it all

Service

Repairs were completed.

Service

Exceptionally satisfied. The phone was always answered immediately. The staff both on the phone and in person were smart, courteous and efficient. There was always customer parking spaces available.

Sales

Cotswold hereford were brilliant especially Victoria.

Sales

All round an excellent experience with no problems or concerns at all. Mathew Davies was brilliant and felt like a good friend at the end of the experience. Such a kind & thoughtful note with the gift of flowers and blue bulbs - very clever!

Sales

We genuinely trust your team, we know that they mean what they say and that they do what they promise. They conduct themselves with a lot of integrity and we have complete trust in them. They are also a great bunch of people to have a chat with.

Sales

over the past 20 years I have purchased 11 new cars from BMW Cotswold Hereford and dealt with the same salesman - Kevin Taylor, who has always been honest, trustworthy, and reliable.

Sales

All staff extremely helpful and answered every question

Sales

Great service as always

Sales

Jordan Allen was excellent, throughout the purchase, we is a friendly chap but not pushy, which I have experienced before, no "this is the deal of the century", he was great.

Sales

Due to the customer service

Sales

nice pleasent environment with teas and coffees and biscuits ,the staff were all very friendly and it was almost as if they wanted to be there .

Sales

Purchased and delivered in 7 days including carbon fibre extras i purchased. Simon Chadderton was especially great throughout with pricing and communication.

Sales

We felt valued and nothing was ever too much trouble. The staff were engaging and knew their products well. Everyone went out of their way to make our purchase as pleasurable as possible.

Sales

Looked after well by Peter Lewis

Sales

Tom Smith...brilliant...so considerate and knowledgeable.

Sales

Cotswold Hereford are a great dealership. I have bought 6 BMWs from them over the years and although personnel have changed, the service has remained first-class!

Sales

No sat nav code on collection otherwise would of been 5 stars

Sales

100% better than our previous experience with the same Centre for the purchase of our first BMW Day of collection was great and a buzz to see the car within the new entrance area !

Sales

Purchase was easy, delivery was not.

Sales

Every person was very helpful including the people on front desk

Sales

The service is second to none. Professional, friendly, informative, helpful.

Sales

Peter Lewis made the experience easy and pleasant