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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ease of booking in, transport to and from convenient pick up, usual Customer Service.

Service

Very pleased with experience

Service

Always good service

Service

It is always excellent! Great communication and they always carry out what they have promised.

Service

Friendly pleasant staff. Welcoming atmosphere, nice comfortable waiting area with tea and coffee. Work carried out in time specified and car washed too!!

Service

I have been a Cotswold BMW Hereford customer for 13 years and have always been completely satisfied with the service.

Service

One or two questions when I picked the car up, which no one could answer

Service

In my opinion, I thought the cost of servicing was expensive.

Service

EVERYTHING WAS DONE TO A GOOD STANDARD.

Service

I only had an mot on this visit. Hereford is currently undergoing a "makeover" this made the operation not as smooth as previous visits.

Service

Work completed, car cleaned, work explained - very satisfied

Service

Good customer service, friendly, helpful staff.

Service

First class service. We intend to make this our 1st choice for future assistance,and would use this branch when purchasing a new car.

Service

I feel a bit mean taking one star off but I had to call the garage to see if my car was ready before setting out to get it - I would have hoped that the garage would have called me as soon as it was ready.

Service

All on time

Service

My driving licence details had been removed from the system stopping from taking the arranged courtesy car.

Service

The car was delivered to BMW at 9.30 and we asked for the work to be completed as early as possible but did not get the car back till 4.30. This time for the first service is acceptable.

Service

Cannot fault customer service. Fast and efficient, car returned looking as new.

Service

Following a warning light connected to the drivetrain I called in to Cotswolds service centre in Hereford. Despite the schedule being full Jessica went over and above for me. I was very grateful for her intervention as I was to travel to Southampton

Service

The annual service was completed but there was another service due in 2400 miles. I thought both should have been performed at the same time. Saving me on visiting the service bay twice in close succession.

Service

All questions answered

Service

Staff were friendly, efficient and attentive.

Service

The staff were very pleasant and effient.

Service

Irregular engine running correctly diagnosed before Vehicle Safety Recall received .

Service

they collected the car, serviced it and returned it all as scheduled. the service we get from Cotswold Hereford is always good and friendly which is a nice bonus.

Service

Really pleased with all of the work Sam Wynn has done for us with purchasing both of our BMW's. We feel we have a great deal from the dealership, we are delighted with the service, and would recommend Cotswald Hereford to our friends and family

Service

I didn't know that what I'd received was a service if I'm honest. I went in with a problem and by the end of the day the problem was fixed and they'd washed my car.

Service

Everything done promptly & efficently.

Service

It was completed in the time that they stated

Service

Everything requested was done as quickly as was possible & they provided a hire car during the time taken to fix mine

Service

My partner and I were given a lift to and from town while the car was being serviced

Service

Staff very polite,extremely helpful, we,ve had the same salesman since2006 Mr Kevin Taylor we,ve allways looked forward to doing business with him and have recommended many friends to do the same.

Service

Thanks to Peter Lewis at Hereford Cotswold for his help with a tyre problem.The delay on getting a replacement car was very poor and I am waiting for answers.i was told that replacement car had to be B M W but there was none available.

Service

Quick easy service with good value

Service

From drop off to pick up I received the best service with transparent ricing, excellent value for money and honest advice

Service

The bonnet open indicator does not always cancel when the bonnet is closed after inspection. I reported this at the service desk on arrival and was advised that the bonnet should be slammed shut. I'm sure the BMW design engineers would not agree.

Service

Needed to be somewhere putting mechanics under pressure but they delivered on time.

Service

got what i expected

Service

Nothing was too much hassle for the team and I was made to feel very welcomed and cared for on all my visits yo the dealership.

Service

at present in temporary accommodation so feels less comfortable

Service

Seamless customer care

Service

As above. Just a shame the service took place whilst main sales centre was shut for refurb, so nowhere comfortable to wait and relax.

Service

Quick efficient service

Service

Quick and efficient

Service

The job was done promptly and faster than expected

Service

Problem was rectified with other small issues identified which were dealt with quickly

Service

Customer care ,

Service

Great people to deal with.

Service

Well looked after, good customer service and great range of refreshments and biscuits - this all counts when awaiting an MOT.

Service

The staff are always friendly and helpfu. They seem to care about the customer and I have always been pleased with the service.

Service

I realise the Garage is having a major refurbishment, but I did not receive good customer service.I was not offered a lift to/from work .No customer facilities in the portacabin. Had to wait 15 mins before someone was available to collect car.

Service

On arrival my paperwork was at hand and the booking in procedure was done efficiently. I had arranged to have a loan car for the 3 days that the car would be at Cotswold Hereford and this arrived promptly .

Service

For an MOT and end of warranty check everything was done as it should.

Service

problem resolved

Service

Service organised via Cheletenham for service in Hereford means that the staff have no knowledge of the customer

Service

Kevin makes you feel more like a friend than a customer. Would recommend his services to others.

Sales

Our car was stolen we went to see our favoured Sales Executive who within an hour located a replacement vehicle with 95% of my required extras and we were back on the road within two weeks. Also we had an hour with the product genius.

Sales

Everything went very well, the car was out there on the front with a personalised message to pick up, I paid for a few bits of extras and we had coffee ,Vicky presented my wife with flowers. Genius chap explained the new car. Great experience overall

Sales

The team went out of their way to help and even picked me up from the train station and took me to the dealership.

Sales

Cotswold were brilliant throughout.

Sales

Faultless and friendly customer service, nothing was too much trouble. Lewis explained all the controls and technology to me and was very patient, feel I can contact any time if I have any problems.

Sales

Excellent sales staff who had to deal with a lengthy lead time.

Sales

Pleasant and efficient

Sales

I bought a car which I like

Sales

Very good. Just a few minir issues with the car that Kevin is dealing with

Sales

Great service from all the staff.

Sales

Everything went very smoothly Car functions explained in great detail

Sales

Professional team that made me and my family welcome and done everything they could to make us feel comfortable