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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

work carried out on time

Service

the computer was not clear in the car on what was required so I had a slightly wasted journey, I still don't know how to differentiate a spanner which means a service and one which means the MOT is due.

Service

I would have given 5 stars but I did have to wait a little longer than expected and had to organise someone to pick up kids from school

Service

All 4 people I interacted with were friendly, professional and knowledgeable.

Service

Getting billed for courtesy cars that aren't my problem

Service

The fault with my car was identified and rectified on the same day thus saving another 40 mile round trip

Service

Fantastic member of staff in the sales department (Alice I think).

Service

As above liked the video and convenience of Lisa giving me a lift to work and then picked me up dead on the arranged time.

Service

the initial meeting was good once the sale was made it deteriorated staff need to keep up the attention they give customers after the sale is made

Service

Faultless service as always

Service

Easy to book service. Staff were lovely, even got offered a lift into town. Done within brilliant time Car was washed and hoovered for collection - couldn't have asked for more!

Service

There is still more to do

Service

service no problem

Service

Excellent service

Service

Very friendly people.

Service

All questions answered clearly and promptly

Service

Oriblem sorted with no hassle for myself

Service

When trying to book the service the receptionist was unable to put me through to service as lines were busy. I was promised a call back three times but no one called back.

Service

They were AAAplus.

Service

Everything as promised. Considerate and helpful

Service

As above.

Service

The reason is quite simple,irang to book my car in in march and was told the earliest i could have a courtesy car was in may.NOT HAPPY ABOUT THIS I HAVE BOUGHT 9 NEW CARS OVER THE LAST FEW YEARS.Then when it did go in still no courtesy car,

Service

Fast Lane appointment not completed during the allocated 90 minutes. Apparently because despite the appointment being at 8:15, the technicians start work at 8:30. Not sure if the replacement alloy wheel quoted is needed as unable to see damage.

Service

The only downside was that I did have to wait for a couple of hours for my wheels to be changed. The team were very helpful, very courteous and apologised profusely, but it did take a long time. No complaints about the team, just the wait.

Service

Again good service/experience

Service

Great Service from Calvin Thompson as always.

Service

Excellent experience this year.

Service

Message asking me to check my tyres even though we had just had it serviced

Service

What is not to like?

Service

well looked after

Service

They were very professional from making the booking to the day I arrived at the dealership, never left wondering where to go or who to see, I was met as soon as I walked through the door.

Service

As always Cotswold Hereford provide excellent service. They aren't my local dealer but I'm happy to drive the extra distance for such good service.

Service

Service experience could not find anyone anywhere better.

Service

Brilliant service

Service

Everything was good other than the cost of the oil service which was over £300.

Service

James on the BMW service desk squeezed our car in for an MOT that was about to run out. This then saved me from getting ear ache off my wife. Thank you James.

Service

No problem with the people I dealt with but had I waited for a courtesy car I would have had to wait 6 weeks.

Service

Great feedback, enhanced by the graphics.

Service

Always satisfied

Service

Just so easy and BMW made the process fantastically simple to understand

Service

No problem booking car in for next day

Service

I asked for an 0800 appt at time of booking on arrival it transpired I had been allotted a 0930 appt

Service

Had to ring twice for update on timings.

Service

Cotswold Hereford staff are very professional,and very helpful with service requirements Nice comfortable showroom

Service

I was called to the service and it is unclear why the car didn't alert me.

Service

Very easy to make an appointment, charrming receptionist, comfortable surroundings while service was carried out, exactly within specified time. I was impressed by the detailed service report.

Service

I had a issue with me unboard computer which failed whilst I was away on a trip. Thus I had no Satnav. Although I was dissatisfied with BMW generally the Hereford staff mainly Jessica in the service dept couldn't have been better

Service

As stated above, flexibility and professional helpfulness are keystones of the service provided.

Service

Completed on time, video of checks provided.

Service

Friendly staff who solved the problem

Service

Staff were good and attentive Video report was useful but needed to turn radio off as lots of background noise

Service

Good service

Service

Problem fixed and preventative action taken to stop to recurring

Service

No one has apologised for the problem with me car happening.

Service

Although I was told that the tyre pressures had been reset, they were set at the wrong pressures.

Service

Good welcome with speedy check in.

Service

Because it is true the service is immaculat I could not wish for any thing more.

Service

Very helpfull

Service

Everything was done well, the staff were polite but my complaint is with BMW. I have a heated steering wheel which gets hot at the top and after half an hour or so becomes fairly luke warm. Cotswold checked and said it was Ok. BMW -it is rubbish!

Service

Very happy

Service

We keep returning for the fantastic service offered by Kevin Taylor and the service department

Sales

Courteous, pragmatic approach by the sales executive and good facilities at the centre.

Sales

EXCELLENT SERVICE FROM VICKY THOMAS

Sales

made to feel real welcome, even the children were well catered for and overall a great experience, was always worried about going into the garage and people looking down at you or not making you feel welcome. was the complete opposite. great service

Sales

Everything worked well in a comfortable and relaxing environment

Sales

No complaints! Lovely smooth transaction.

Sales

Brilliant Service by Jordan from start to finish.

Sales

Kevin Taylor was totally up to speed and managed the process excellently

Sales

Well looked after and nothing to much trouble

Sales

Excellent service

Sales

Fantastic service, great dealer and salesman. Made the experience easy

Sales

All around extremely helpfull and good experience

Sales

Very friendly staff

Sales

Exceptionally satisfied. The phone was always answered immediately. The staff both on the phone and in person were smart, courteous and efficient. There was always customer parking spaces available.

Sales

We have dealt with Kevin previously - always provides a professional service and listens to what we want. Nothing is too much trouble

Sales

Cotswold hereford were brilliant especially Victoria.

Sales

All round an excellent experience with no problems or concerns at all. Mathew Davies was brilliant and felt like a good friend at the end of the experience. Such a kind & thoughtful note with the gift of flowers and blue bulbs - very clever!

Sales

We genuinely trust your team, we know that they mean what they say and that they do what they promise. They conduct themselves with a lot of integrity and we have complete trust in them. They are also a great bunch of people to have a chat with.

Sales

over the past 20 years I have purchased 11 new cars from BMW Cotswold Hereford and dealt with the same salesman - Kevin Taylor, who has always been honest, trustworthy, and reliable.

Sales

All staff extremely helpful and answered every question

Sales

Great service as always

Sales

Jordan Allen was excellent, throughout the purchase, we is a friendly chap but not pushy, which I have experienced before, no "this is the deal of the century", he was great.

Sales

Due to the customer service

Sales

nice pleasent environment with teas and coffees and biscuits ,the staff were all very friendly and it was almost as if they wanted to be there .

Sales

We felt valued and nothing was ever too much trouble. The staff were engaging and knew their products well. Everyone went out of their way to make our purchase as pleasurable as possible.

Sales

Purchased and delivered in 7 days including carbon fibre extras i purchased. Simon Chadderton was especially great throughout with pricing and communication.