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Brilliant customer service
Couldnt do enough to help . Just one point, I had to have a curtesy car while mine was being repaired. If my insurance hadnt covered me while I had the curtesy car I would have had to pay a surcharge which is unacceptable when the car is under warr
Car returned later than was promised, but still on the same day
The professional and friendly staff have gone above and beyond to help me with whatever I've wanted.
Everything was done that should have been. No more no less.
Because despite the fact that the recall parts had not arrived on the original day, and despite the clearly busy schedule. Alice made sure that I was in the next day, and was well looked after.
Treated very well
All great except they washed car in the morning, it got dusty then they decided before they gave me my car back they would blast it with jet wash, when it dried it looked awful, Had to put it through car wash as it was embarrassing
The car was in for an annual MoT test which appears to have been carried out well, the car was valeted and returned to me on time.
Expensive.Reception located in temporary cabinAccess road lined with cars parked pavements both sidesLimited parking in garage
I needed courtesy car. Which they provided. Also didn't know area very well, they were willing to go out of there way to show me !!
staff are always ready to help and always ask if you need any refreshment while waiting for your vehicle. Car always come back to you cleaned.
Kevin Taylor is very professional and always treats us well.
All was very satisfactory apart from being told that a locking nut on one wheel was missing. As the same workshop fitted the winter wheels last year and the wheels hadn't been touched since this workshop must have left off this locking nut.
Great staff and service. Would have been 5 if it was a bit cheaper ??
No problem apart from the problem with the parcel shelf not being covered.
Complete turnkey performance, rang and made appointment, service carried out correctly.
Good communication, prompt attention and very good customer care
Problem solved, car cleaned.
Didnt come in for service came in for repair
Little bit pricey
Courtesy car allowed flexible hand back on following day, which was fine but could have caused issues
Friendly and efficient staff; although, a very long wait to have an enquiry answered in the temporary parts department.
The Service Manager (Claire) could not have been more helpful and proactive. I would have scores it 5 had it not been for the fact that I had to pop back the following day to have a warning light which came on several times rectified.
I accept that there is some disruption because of the building work, but I was not advised when my car was ready despite sitting in the waiting area. I was not given details of what had been done to the car despite paying £500 for a routine service.
Customer service manger was fantastic . Even though she was operating from a portacabin. So professional, so Bmw.
Good job done
I am paying for a service on a monthly contract. The black oil in the engine that smells very used was not changed. May be no BMW necessity to do it but its poor and is bound to impact on engine life.Magnetic GB badge not on car on return.
sorted major issue with car and highlighted areas when would need maint in future.
Cheerful welcome; good service; good product; (and the engineers found my long-lost chequebook
Excellent service but the builders sent me to the wrong temporary location. Maybe they should be told where the servicing now takes place whilst they are on site.
Warranty work took less time than expected and comfortable surroundings while I waited.
As above. Treated with respect.
Peter in sales has been very helpful with all of our queries. Alice in service was so very very helpful with organising our recent service.
The matter got sorted eventually couldnt fault the service advisors however the person who scraped my car quite clearly lied and tried to say the damage was there already.
No problem arranging the service, all went very smoothly, one small niggle is that when I collected my car the dashcam had been unplugged, I can understand why it would have been disabled, It should have been plugged back in or a note on the dash.
From booking the vehicle in to customer care report back the service dept provides superb service.The team are well trained and this shows instills confidence that the jobs being carried out well.
I was very well looked after.
Pretty much as above knowledgeable friendly staff really helps
Terri was most helpful on the day and couldn't apologise enough for the lack of MOT reminder and the distress caused when I discovered the car wasn't exactly road legal.Not too happy that the air conditioning problem has not been followed up.
Every body were very helpful
I brought the car in with a leak in the coolant system which proved to be a difficult fault to find but eventually was the coolant temperature sensor. Problems meant a very expensive repair for which Clare managed to obtain a refund from BMW.
My car is fantastic, however i have yet to have a single completely satisfactory 'service' experience with Cotswold - starting from an issue on day 1 collection of the new car, through 2no subsequent services, and again at this latest service.
Very friendly staff and very helpful a credit to the BMW brand
This is the second occasion that the cabin has not been left as it was. I am very cross and made a complaint to the service manager. On this occasion oily marks on back seat!
Again staff and service excellent and pleased that transport to and from the garage could be organised so easily once car dropped off
Andy from the service department was exceptional.
Courtesy and timely
Fault swiftly rectified
After initially declining a courtesy vehicle,24hours later I had requested one and completely dismissed out of hand. This went against every other dealing I had with BMW. I believe it was someone in the Cheltenham office
staff very helpfull
Great custmour service
The cost of the service puts you off buying another BMW
Even with proof of the air suspension collapse, they had to replicate the fault at the dealer before they would fix the part under warranty. They couldn't, it failed the next day at home. Then they fixed the part.....
No issues, the car was in and out as scheduled.
It was prompt, efficient and courteously carried out as usual.
They did what they were expected, but with 1st class service and customer care.
Very helpful staff , and very clean car on return !
The department seems to be very well run because everything went smoothly and in good time despite them being very busy. I was greeted with a smile and offered plenty of decent coffee while I waited. I went away completely happy with my visit
Alice kept us informed throughout and went the extra mile to answer my queries, she deserves a pay rise!! We were met by another member of the team who offered us coffee and the car was superbly valeted. The best valet by a Bmw dealer yet.
The service of the car seems all right but the after service not good
From being dealt with on reception, nothing is too much trouble, to having a great cup of coffee in a relaxing seating area. The man who tinted my windows was also really friendly and chatty. As for Rob McGrail and Stephen Dawes they were just fab.
Cotswold are fine but there were delays in getting parts from Germany.
Service performed on time and car valeted on collection. Good courtesy car provided.
Attention to my requests and ease of booking coupled with professional and experinced respectful staff makes the service experience a pleasure rather than a necessary chore.
Responsive and accommodating - liked the email re issues and ability to respond.
The repair to the car was fine. Car was not ready to collect on time. Courtesy car was offered, then it was announced car was ready after all. Workshop has not updated service desk. Apparently the mechanic had worked late to finish car.Thanks.
This is by far the best main dealer I have ever visited. I make a 2 hour journey to use this dealership in preference to my local BMW dealer. I cannot praise this garage enough.
Problem resolved swiftly [and friendly]
Great experience at Cotswold Hereford. Good coffee, friendly staff, Alice was really helpful and the Parts Supervisor was a top bloke.
Well looked after
Because the salesman, Kevin Taylor looked after me perfectly from start to finish.
The sales team and back up staff have always been highly professional and very friendly.
What a lovely feeling to drive off in the latest BMW five series. Peter at the show room getting me started with all the changes on the technical side.
Having always dealt with the same person there was no problems whatsoever and I was very satisfied with everything.
Treated like a family member.
New vehicle available on time & informative handover.
Aaron Higgins was fantastic, so helpful, polite and really good at his job
A perfect handover and explanation of controls etc.
Always get top service
Excellent service from first arrival to completion of purchase
Kevin made the experience so excellent. I was very well looked after.
Good all round customer service and support from helping to select the right car for us, providing plenty of test driving opportunities through to delivery of our car.
Staff at Hereford couldnt do enough to make the experience as enjoyable as possible.
I am always looked after and feel comfortable with the attention given to my requirements.
Efficient and well informed
Professional and helpful sales team.
The Sales Rep., Kevin Taylor, who incidentally sold us our previous model, was beyond reproach in every respect, courteous, knowledgeable, efficient and thoroughly professional; nothing was too much trouble.
Victoria looked after us with coffee during the whole process.
Apart from the weather delaying the delivery it went as planned but it would be nice to be able to track the car progress online during manufacture
Excellent from start to picking up my car and after delivery has well.
Aaron Higgins could not have been more helpful - or tried harder to make the sale.
My sales advisor listened to my requests and demands.
Nicely kept showroom. My sales advisor was excellent and you went the extra mile to come out and pick up the financial papers so that I could pick up the car the next day.
A little unfair to give 4.5 - perhaps by percentage we were 99.5% satisfied
We dealt with Kevin Taylor. He was extremely helpful and courteous, and took us through every step with care.
Lovely atsmophere and everything ran smoothly
The Sales Executive understood exactly what my requirements were and did not try to push me into a product or service that I did not want. The whole experience of purchasing the car was a pleasure. He could not have been more helpful.
Continual updates on the progress of the vehicle and when been delivered to the BMW garage.