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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was well looked after. However , there were no biscuits to go with my coffee - never had to rough it like that in VW, Mazda and Toyota dealerships !!

Service

Could not have been better looked after by Aaron Higgins at all stages of returning my existing BMW and purchasing a new one.

Service

Booked in for express service so didn't bother with loan car, arrived at my allotted time 9.00am but due to backlog from previous day mine got delayed.

Service

First class

Service

My car was in for a service, this was completed in a timely manner and an excellent waiting area provided, Kept up-to-date with cars progress.

Service

Everything was accomplished according to expectations.

Service

Overall very professional couldn't fault the service

Service

Problem solved with car

Service

Excellent customer service

Service

Easy process, professional staff, job completed in time agreed.

Service

Very good service and communication while my car was in, and staff more than helpfull

Service

The only minor issue is that the service display on computer wasn't reset and still reads that it requires a service

Service

Service staff very pleasant, courtesy cars - Mini on the 2nd visit, 3 series on the 3rd visit were good as replacements.Unfortunately let down by engineer advising that the unit fitted had been tested. extra work day affected due to Centre

Service

Premium service for a premium car

Service

see above

Service

One of my locking wheel nuts would not come off so I was charged £198 to remove a wheel nut. my local garage said they would have done it for £10

Service

While very satisfied with the car repair, Cotswold BMW (Hereford) Service Dept. are ALWAYS impossible to reach by telephone. Over the last 5 years I do not recall any occasion when I have been able to reach a Service Advisor directly by telephone.

Service

Cotswold Hereford know how to treat their customers and retain them - we deal with Kevin in Sales - nothing is too much trouble for him

Service

Your customer service team were polite and welcoming

Service

Good service.

Service

Very helpful staff

Service

Good service

Service

Cotswold Hereford are always nothing but accommodating, offering work arounds if something isn't possible and always treating me in a polite manner.

Service

I would have given a 10 but there has been a part missing off my car and each time I pick it up, they tell me about it but don’t do anything about it. This time after a call with the customer service lady I gave her a suggestion and what to do, she d

Service

I requested that my front and rear wheels to be swapped to balance tyre wear. For some unknown reason I discovered later that only one side had been changed. Dealer offered to book in my car again. I chose to use a more local tyre fitter n the end.

Service

All went as arranged.

Service

Service and MOT were carried out in the time stated and I was dropped off and collected at exactly the time agreed.

Service

Prompt service

Service

Top service from arrival.

Service

Excellent service

Service

always do there best to help

Service

Car collected from and returned to my home address. Collection service was very efficient in that car collected and returned in given time slots. BMW driver was very professional. Also, car had complementary wash.

Service

Friendly, efficient welcome and good communications throughout.

Service

Couldn't fault service.

Service

As per first answer details-excellent.

Service

very satisfied, as always.

Service

From start to conclusion service was A1 Alice was very good

Service

The young ladies on the service desk were very polite and helpful, and the service crew were very quick and efficient dealing with my car.

Service

Booking in well done; timings ok; lift into town and subsequent pick-up arranged; contact by phone when all was ready; car washed and dried.

Service

All staff great especially the girl who drove me in to town - she really loves cars!

Service

Genuine, keen to help. Great service. In fact my friend bought a car from Cotswold on Monday, based on my experiences. He moved from an Audi.

Service

Very courteous and helpful

Service

work carried out well and car returned cleaned inside and out

Service

They are really brilliant, so helpful, always have courtesy cars, willing to collect my car from work. so flexible. husband has an audi and the help there with lifts/courtesy cars is terrible. i would buy another BMW based on how easy the service is

Service

I had a very pleasant experience, the customer service were very helpful in sorting out my problem

Service

Due to the dealership going under a building revamp, it’s clear that working out of a portacabin is a bit problematic. As a result, there was little effort made to have a set up that made it better for the employees and customers alike.

Service

good epiernce

Service

Efficient and courteous

Service

Very. I feel the dealership have made every effort to resolve my issue although, it seems BMW UK were unwilling to support them in their efforts.

Service

All went well with the appointment apart from the valet. The valet team had left passenger window open in car wash

Service

No problems to report with the setvice I received.

Service

The staff are friendly, knowledgeable and extremely helpful.

Service

Only this score because I don't understand why you don't clean the boot area as well as the rest of the car!

Service

Jessica was very helpful. Having my car off the road for so long when it is my mobile office is inconvenient but he team offered a great solution.

Service

Completed quicker than anticipated and courtesy car stopped for a bigger one with no problem or hassle

Service

The service I have received from all the staff was excellent!

Service

Professional staff. Very efficient

Service

The time scale was perfect. No issues during the service. Car came back to me really clean.

Service

See previous comments - made to feel welcome and understanding of personal requirements

Service

Lovely staff, friendly and helpful

Service

The service guyz are really helpfu. The people are great, it’s just the x3 I have is rubbish!

Service

All completed as requested.

Service

excellent

Service

It is always excellent! Great communication and they always carry out what they have promised.

Service

Ease of booking in, transport to and from convenient pick up, usual Customer Service.

Service

Always good service

Service

Very pleased with experience

Service

One or two questions when I picked the car up, which no one could answer

Service

I have been a Cotswold BMW Hereford customer for 13 years and have always been completely satisfied with the service.

Service

Friendly pleasant staff. Welcoming atmosphere, nice comfortable waiting area with tea and coffee. Work carried out in time specified and car washed too!!

Service

In my opinion, I thought the cost of servicing was expensive.

Service

I only had an mot on this visit. Hereford is currently undergoing a "makeover" this made the operation not as smooth as previous visits.

Service

EVERYTHING WAS DONE TO A GOOD STANDARD.

Service

Work completed, car cleaned, work explained - very satisfied

Service

Good customer service, friendly, helpful staff.

Service

I feel a bit mean taking one star off but I had to call the garage to see if my car was ready before setting out to get it - I would have hoped that the garage would have called me as soon as it was ready.

Service

First class service. We intend to make this our 1st choice for future assistance,and would use this branch when purchasing a new car.

Service

All on time

Service

My driving licence details had been removed from the system stopping from taking the arranged courtesy car.

Service

Following a warning light connected to the drivetrain I called in to Cotswolds service centre in Hereford. Despite the schedule being full Jessica went over and above for me. I was very grateful for her intervention as I was to travel to Southampton

Service

The car was delivered to BMW at 9.30 and we asked for the work to be completed as early as possible but did not get the car back till 4.30. This time for the first service is acceptable.

Service

Cannot fault customer service. Fast and efficient, car returned looking as new.

Service

The annual service was completed but there was another service due in 2400 miles. I thought both should have been performed at the same time. Saving me on visiting the service bay twice in close succession.

Service

All questions answered

Service

Staff were friendly, efficient and attentive.

Service

The staff were very pleasant and effient.

Service

Really pleased with all of the work Sam Wynn has done for us with purchasing both of our BMW's. We feel we have a great deal from the dealership, we are delighted with the service, and would recommend Cotswald Hereford to our friends and family

Service

Irregular engine running correctly diagnosed before Vehicle Safety Recall received .

Service

I didn't know that what I'd received was a service if I'm honest. I went in with a problem and by the end of the day the problem was fixed and they'd washed my car.

Service

they collected the car, serviced it and returned it all as scheduled. the service we get from Cotswold Hereford is always good and friendly which is a nice bonus.

Service

I went back to the same member of staff as for the first BMW I purchased because he is first class at his job. Everything was spot on.

Sales

The Sales Executive, Kevin Taylor, is super-efficient — he is not 'pushy' and does everything he says he will.Nathan Coleshill, BMW Genius, is a well-presented young man and he was very helpful.Both of the above persons are a credit to Cotswold Her

Sales

Was painless!!

Sales

Kevin Taylor always excels in all aspects of selling a car and would always use Cotswold Hereford because of his service although I live in Bristol

Sales

I received very professional service from my first enquiry through to delivery

Sales

Sara has been a real credit to the brand and franchise, patient, hard working way above and beyond, even after some issues in the beginning she made the purchase a genuine pleasure.

Sales

1st class service from start to finish

Sales

competent, knowledgeable, clear communication through out process - verging on a little bit 'pushy' at one stage due to trying to close a deal before the end of the month targets etc, but worked hard to get me a good deal

Sales

Jordan!

Sales

Very well looked after with all questions being answered with no problems.

Sales

The team are very friendly helpful and respectful.

Sales

Good staff, lovely showroom even though it was only a temporary one and finally a stunning car exactly as I wanted

Sales

All the staff were very friendly and helpful, I reiterate my comments on Mr Kevin Taylor as I have stated in Q1. The car was very professionally prepared and ready when I collected the car. I was given a thorough brief on al details of the car.

Sales

polite and courteous throughout without too much sales pressure

Sales

As above - friendly atmosphere and helpful staff from our first visit

Sales

Cotswold are a well established company within the counties. They have a well trained team. Helpful, directive you have nothing apart for high esteem from such a dedicated well established and organised company who strive to help also the community.

Sales

Cotswold BMW Hereford were brilliant all the way through, from providing regular updates, to the handover of the car

Sales

I am very happy with Hereford BMW and Kevin Taylor as the sales person. Just disappointed with BMW factory.

Sales

Kevin Taylor is a joy to deal with. He makes the experience of changing the car almost enjoyable.

Sales

Kevin was excellent

Sales

Kevin makes you feel more like a friend than a customer. Would recommend his services to others.

Sales

Our car was stolen we went to see our favoured Sales Executive who within an hour located a replacement vehicle with 95% of my required extras and we were back on the road within two weeks. Also we had an hour with the product genius.

Sales

Everything went very well, the car was out there on the front with a personalised message to pick up, I paid for a few bits of extras and we had coffee ,Vicky presented my wife with flowers. Genius chap explained the new car. Great experience overall

Sales

The team went out of their way to help and even picked me up from the train station and took me to the dealership.

Sales

Cotswold were brilliant throughout.

Sales

Faultless and friendly customer service, nothing was too much trouble. Lewis explained all the controls and technology to me and was very patient, feel I can contact any time if I have any problems.

Sales

Pleasant and efficient

Sales

Excellent sales staff who had to deal with a lengthy lead time.

Sales

Very good. Just a few minir issues with the car that Kevin is dealing with

Sales

I bought a car which I like