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work carried out on time
the computer was not clear in the car on what was required so I had a slightly wasted journey, I still don't know how to differentiate a spanner which means a service and one which means the MOT is due.
I would have given 5 stars but I did have to wait a little longer than expected and had to organise someone to pick up kids from school
All 4 people I interacted with were friendly, professional and knowledgeable.
Getting billed for courtesy cars that aren't my problem
The fault with my car was identified and rectified on the same day thus saving another 40 mile round trip
Fantastic member of staff in the sales department (Alice I think).
As above liked the video and convenience of Lisa giving me a lift to work and then picked me up dead on the arranged time.
the initial meeting was good once the sale was made it deteriorated staff need to keep up the attention they give customers after the sale is made
Faultless service as always
Easy to book service. Staff were lovely, even got offered a lift into town. Done within brilliant time Car was washed and hoovered for collection - couldn't have asked for more!
There is still more to do
service no problem
Very friendly people.
All questions answered clearly and promptly
Oriblem sorted with no hassle for myself
When trying to book the service the receptionist was unable to put me through to service as lines were busy. I was promised a call back three times but no one called back.
They were AAAplus.
Everything as promised. Considerate and helpful
The reason is quite simple,irang to book my car in in march and was told the earliest i could have a courtesy car was in may.NOT HAPPY ABOUT THIS I HAVE BOUGHT 9 NEW CARS OVER THE LAST FEW YEARS.Then when it did go in still no courtesy car,
Fast Lane appointment not completed during the allocated 90 minutes. Apparently because despite the appointment being at 8:15, the technicians start work at 8:30. Not sure if the replacement alloy wheel quoted is needed as unable to see damage.
The only downside was that I did have to wait for a couple of hours for my wheels to be changed. The team were very helpful, very courteous and apologised profusely, but it did take a long time. No complaints about the team, just the wait.
Again good service/experience
Great Service from Calvin Thompson as always.
Excellent experience this year.
Message asking me to check my tyres even though we had just had it serviced
What is not to like?
well looked after
They were very professional from making the booking to the day I arrived at the dealership, never left wondering where to go or who to see, I was met as soon as I walked through the door.
As always Cotswold Hereford provide excellent service. They aren't my local dealer but I'm happy to drive the extra distance for such good service.
Service experience could not find anyone anywhere better.
Everything was good other than the cost of the oil service which was over £300.
James on the BMW service desk squeezed our car in for an MOT that was about to run out. This then saved me from getting ear ache off my wife. Thank you James.
No problem with the people I dealt with but had I waited for a courtesy car I would have had to wait 6 weeks.
Great feedback, enhanced by the graphics.
Just so easy and BMW made the process fantastically simple to understand
No problem booking car in for next day
I asked for an 0800 appt at time of booking on arrival it transpired I had been allotted a 0930 appt
Had to ring twice for update on timings.
Cotswold Hereford staff are very professional,and very helpful with service requirements Nice comfortable showroom
I was called to the service and it is unclear why the car didn't alert me.
Very easy to make an appointment, charrming receptionist, comfortable surroundings while service was carried out, exactly within specified time. I was impressed by the detailed service report.
I had a issue with me unboard computer which failed whilst I was away on a trip. Thus I had no Satnav. Although I was dissatisfied with BMW generally the Hereford staff mainly Jessica in the service dept couldn't have been better
As stated above, flexibility and professional helpfulness are keystones of the service provided.
Completed on time, video of checks provided.
Friendly staff who solved the problem
Staff were good and attentive Video report was useful but needed to turn radio off as lots of background noise
Problem fixed and preventative action taken to stop to recurring
No one has apologised for the problem with me car happening.
Although I was told that the tyre pressures had been reset, they were set at the wrong pressures.
Good welcome with speedy check in.
Because it is true the service is immaculat I could not wish for any thing more.
Everything was done well, the staff were polite but my complaint is with BMW. I have a heated steering wheel which gets hot at the top and after half an hour or so becomes fairly luke warm. Cotswold checked and said it was Ok. BMW -it is rubbish!
We keep returning for the fantastic service offered by Kevin Taylor and the service department
Courteous, pragmatic approach by the sales executive and good facilities at the centre.
EXCELLENT SERVICE FROM VICKY THOMAS
made to feel real welcome, even the children were well catered for and overall a great experience, was always worried about going into the garage and people looking down at you or not making you feel welcome. was the complete opposite. great service
Everything worked well in a comfortable and relaxing environment
No complaints! Lovely smooth transaction.
Brilliant Service by Jordan from start to finish.
Kevin Taylor was totally up to speed and managed the process excellently
Well looked after and nothing to much trouble
Fantastic service, great dealer and salesman. Made the experience easy
All around extremely helpfull and good experience
Very friendly staff
Exceptionally satisfied. The phone was always answered immediately. The staff both on the phone and in person were smart, courteous and efficient. There was always customer parking spaces available.
We have dealt with Kevin previously - always provides a professional service and listens to what we want. Nothing is too much trouble
Cotswold hereford were brilliant especially Victoria.
All round an excellent experience with no problems or concerns at all. Mathew Davies was brilliant and felt like a good friend at the end of the experience. Such a kind & thoughtful note with the gift of flowers and blue bulbs - very clever!
We genuinely trust your team, we know that they mean what they say and that they do what they promise. They conduct themselves with a lot of integrity and we have complete trust in them. They are also a great bunch of people to have a chat with.
over the past 20 years I have purchased 11 new cars from BMW Cotswold Hereford and dealt with the same salesman - Kevin Taylor, who has always been honest, trustworthy, and reliable.
All staff extremely helpful and answered every question
Great service as always
Jordan Allen was excellent, throughout the purchase, we is a friendly chap but not pushy, which I have experienced before, no "this is the deal of the century", he was great.
Due to the customer service
nice pleasent environment with teas and coffees and biscuits ,the staff were all very friendly and it was almost as if they wanted to be there .
We felt valued and nothing was ever too much trouble. The staff were engaging and knew their products well. Everyone went out of their way to make our purchase as pleasurable as possible.
Purchased and delivered in 7 days including carbon fibre extras i purchased. Simon Chadderton was especially great throughout with pricing and communication.