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Was unable to go straight to the person I wanted to see without being told to wait there I'll check for you hardly having time to sit down before being told I could see them
Good flexibility for booking appointment, service completed on time and waiting area comfortable with good facilities.
Everything was so much better than last time. Alice made me feel like a valued customer, even though it was only a free service. Also the lady providing my lift to and from work was very helpful.
Not only was the fault found and delt with, the brakes and tyres were also checked and my car was given a clean, inside and out. And, considering the poor weather, I was very grateful! Well done!
Had a diesel leak
Welcoming staff. work of a high standard
the work done was part of the guarantee, and was done without any question as to its validity
efficient and accommodating (gave me a 7 series courtesy car and collected/delivered to my place of work
Cost to replace turbo activator quoted at £1300. I got the job done at Jerry Doberman's in Hereford for £577. Need I say more????
my car was booked well in advance for a service and 2 warranty related items were also advised at that time. Neither of the warranty items were resolved and the car had to be returned on another date(which is very inconvenient).
Took car in the 8th Jan 2018 because boot not opening via key or button and it was determined that the drive was faulty and required replacing. Told that they would order the parts and contact me to have the car back in. Phoned on 16th Jan to find
Price, you charge to much for parts and for servicing.....about double what a reputable garage charges.
appointment - no problem lift home - no problem car available in time
Would help if the service department would take my calls instead of relaying messages through the reception.
Repairs were completed.
We bought two so that says it all
The service experience has always been very good.
they did what they said they would do
I was told about some damage to two alloys which would need some repair work. As I had taken out the alloy & tyre insurance I thought it would be easy, apparently not as I have to go through insurance company who now say Cotswold is not part of their
My last visit was regarding the central computer not working, radio, sat nav etc. Very long lead in time for replacement part. Will have been without for three weeks in a two and a half year old car.
Technical service excellent. Attitude unlike Audi, VW and Mercedes at service desk. Patronising and should be lucky you have a BMW. Ive experienced this at two different garages. Spoken to friends, business contacts around UK and this is common.
Very friendly people. Service took the time specified. Good explanation of what was done. However couple of items when I looked through the service documentation Id have expected to have a discussion about before I left.
Did what was requested in the time they said. Good waiting area.
Always helpful and friendly.
I arranged a service only to be told that my car was not quite ready for its service under the service plan so I had to rearrange. This was very inconvenient. I was also told that there was an oil leak but it was all a little vague.
Cotswold Hereford recommended a suitable product then serviced my needs - hassle free.
Courteous, helpful, friendly and accommodating even at very short notice as my car required a new alloy on the day it went in for its first MOT.
Good service experience but overran the finish time. I handed the car over at 0915 hrs but it still hadn't beenlooked at by 1 pm.
The service was carried out as per usual care along with a wash etc, so yes perfectly happy.Thank you.
Efficient all carried out on time and with care and admin handled with great courtesy by reception staff
Excellent all round service
no hassle service
Work was carried out while we waited. No hassle
Well looked after
On attending centre was told only mot required no service, then a call to my wife saying yes a service was due, left hand right hand?
All jobs dona as expected
Did exactly what they said on the tin
Only one thing a bit disappointing was when I arrived for my 8am appointment I was told that the my car would be looked at from 830 because thats when the mechanics arrived. In the end it didnt matter as my car was still completed on time
See above. Just bought a new 1 series and it is great!
Collection and return with the vehicle cleaned inside and out
Again very hospitable and attentive
On time. Up to usual standard
Right from the booking in process the experience was great . I was regularly updated on progress of the work during the morning . Everyone I interacted with during my visit were helpful and informative.
Staff were friendly and efficient. I waited in comfortable surroundings whilst the service was carried out
I asked for a small favour, to clean the inside of the windscreen, which did not happen.
Work that was identified at first MOT was completed under extended warranty.
My only comment is that the wifi password and network to access had been changed but this had not been updated in the showroom. Staff on hand dealt with it professionally though and promptly.
Service completed well within the anticipated time frame
Curtesy car available. Friendly staff. Service carried out as requested
Could not have been better looked after by Aaron Higgins at all stages of returning my existing BMW and purchasing a new one.
I was well looked after. However , there were no biscuits to go with my coffee - never had to rough it like that in VW, Mazda and Toyota dealerships !!
Booked in for express service so didn't bother with loan car, arrived at my allotted time 9.00am but due to backlog from previous day mine got delayed.
My car was in for a service, this was completed in a timely manner and an excellent waiting area provided, Kept up-to-date with cars progress.
Everything was accomplished according to expectations.
Peter Lewis made the experience easy and pleasant
Very pleased. Kept us informed during process
A very comprehensive explanation of all the car's features etc was given to us on collection. The best hand over that I have experienced, he was completely "au fait" with the car. I was kept updated with the car's progress whilst awaiting delivery.
I've known and trusted Kevin Taylor for many years
The service of the sales team member exceeded my expectations.
The whole process from start to finish was easily facilitated by prompt and informative responses to our enquiries. It was facinating to follow the process of our car's manufacture and delivery to Britain, then to the dealership, online. Exciting!
Excellent Team, very thorough and really looked after everything
Jordan was brilliant
Everything was handled well with everyone knowing what was going on. It was all well organised.
same as before
kevin taylor was excellent, and really looked after me
Very personalised experience
I went back to the same member of staff as for the first BMW I purchased because he is first class at his job. Everything was spot on.