- Home
- About Cotswold Hereford BMW
- Cotswold Hereford BMW Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
285 ratings and 164 comments received in the last 90 days.
11 March 2024
Everything was explained to me in as much detail as I required. It was clear during in-person discussions and follow up supportive documentation/videos. I am also delighted to know that I can always ring for help post sale. The car is amazing too
07 March 2024
Very helpful salesman (Tom), good price and trade in and seamless handover.
07 March 2024
Great service treated with great respect the lady on reception was so polite and welcoming
06 March 2024
Kevin Taylor was brilliant, we could not have had any more help in finding and buying a car. He made the whole experience effortless and we are delighted with our purchase
06 March 2024
Have always dealt with Hereford Bmw Centre. Have always found everyone very helpful friendly polite snd engaging.
03 March 2024
Tom Smith was very helpful went above and beyond one of the best car buying experiences I've had.
02 March 2024
Worked hard for the sale
28 February 2024
Very easy no stress experience
27 February 2024
The process was easy, everything was explained to me, I was kept up-to-date and was satisfied
22 February 2024
Staff friendly and very helpful with tech on car
22 February 2024
Very pleased with how it all went.
22 February 2024
No issues. Just a shame you've stopped giving out umbrellas.
01 February 2024
Excellent personal service from Matt Davies, Sales Executive and Stephen Liddle, Head of the Business at Cotswold Hereford. Fourth car purchased from them and travel 200+ miles for their attentive service!
27 January 2024
Rhys Phillips was excellent. He was very quick in following up on all my email & phone queries. He responded with exact answers to my questions like on various PCP prices and options, specifications, etc. He was very friendly, helpful and responsive.
20 January 2024
The whole purchase process was made as efficient and speedy as possible. The myriad of paperwork and documents was explained and easily dealt with and involved the minimum of time and effort on our part to complete where necessary online.
17 January 2024
Answer as above
12 January 2024
Tom & Steve couldn't have done more
09 January 2024
Any problems were quickly solved and gave great confidence that you were doing the right thing buying a BMW
03 January 2024
Had to wait a while but after that perfect and very informative
02 January 2024
Tom Smith and all the staff were easy to deal with. The purchase of the car was easy and delivery was quick and on time.
01 January 2024
Reception girls met us with a smile and were helpful. Kevin made us welcome as always.
30 December 2023
The 12 month wait was not Peter's fault but he was as frustrated as were to the situation by BMW uk
30 December 2023
The entire experience was without fault
29 December 2023
Simplicity all the way
19 March 2024
Friendly staff, but I was given misleading information about the solution to the problem with my car.
17 March 2024
As above
14 March 2024
Finished on time, ad looked after me.
14 March 2024
See above
14 March 2024
At time
12 March 2024
I 've used Cotswold Hereford for many years because of their consistent high standards.
12 March 2024
Like the info videos explaining the work that needs doing.
11 March 2024
Because of the constant high level of service that other garages don't provide.
11 March 2024
The necessary work carried out on the vehicle was clearly explained to me.
11 March 2024
I was dealt with this time by Andrew Griffiths who was polite and informative about the work that might be necessary on my car.
11 March 2024
Friendly service advisor and warmly greeted by the receptionist on arrival.
11 March 2024
This last visit on 06 Mar 2024 showed a huge improvement in the service my wife received and both the attention and friendly helpful attitude by all the staff. Back to the way the garage used to be.
11 March 2024
Surely self-explanatory!
10 March 2024
First class
10 March 2024
Wish I'd never brought the car spends more time with driver ain't warning on than bein driveable
10 March 2024
Service team are great and ladies on front desk also
10 March 2024
Jacob Jones very efficient and communicates any issues effectively.
09 March 2024
All jobs completed in a timely manner. Even though i said there was no need to wash the car their standards are such that my car was washed and cleaned. Thankyou
09 March 2024
I thought Ewan was excellent, very professional and knowledgeable. A talent for the future, take care of him and invest in his development. Not many of his generation show his maturity, stand out????
09 March 2024
The investigation charge really annoys me especially when the problem is clear - it makes me consider going to non-BMW garages instead. They should explain when an investigation charge may apply and why a charge is required.
09 March 2024
I requested a valuation for my car but have not received this
08 March 2024
Never fault them
06 March 2024
As above, the valet was appreciated
06 March 2024
Everything promised was delivered and beyond
05 March 2024
Polite and friendly service
04 March 2024
Great job
04 March 2024
Cotswold Hereford had this job given to them with no notice by BMW Assist. They diagnosed the problem quickly and then ordered the new tyre asap. It took a little time for the new tyre to come, but I was not inconvenienced as I had the hire car.
04 March 2024
Friendly service and helpful
04 March 2024
Great customer service.
04 March 2024
I had to constantly chase and call for updates and ultimately was told that because I was growing unhappy with the poor service that it was hard to help me. I am not sure how much aggravation they think I should have to put up with and keep smiling.
04 March 2024
Would have given 5 stars, a little confusion over the brake fluid change I had requested.
04 March 2024
No issues, easy to do business with and did everything I asked. Pricing could be slightly lower but otherwise all good.
04 March 2024
No problems no hassle all problems sorted
03 March 2024
Following the usual warm welcome from reception, Ben's whole approach was absolutely spot on. My my car was very well looked after, and looked great when I collected it.
02 March 2024
Would be completely satisfied but car was covered in bird droppings when collected. The car had been parked under a tree
02 March 2024
The courtesy, friendliness and efficiency fully justified the long journey from Salisbury to Hereford. Kevin and all the staff with whom we came into contact made our day so much the better. Thank you!
02 March 2024
I think three hours waiting for an MOT and brake fluid is a bit much
28 February 2024
Inconvenient to come back the next day
28 February 2024
Efficient, friendly and minimum effort for me
28 February 2024
The problem was solved immediately.
28 February 2024
Great service by the staff at BMW Hereford.
28 February 2024
Great service with excellent product knowledge.
28 February 2024
I was kept upto date with the investigations of my car's problems.
27 February 2024
I was kept informed at every point and offered solution to a minor problem.
27 February 2024
I was given courteous and prompt service
27 February 2024
Very efficient and professional service, keep me well informed throughout the whole process.
27 February 2024
Some of the communication required me to call and ask versus regular updates at each stage
27 February 2024
Kept up to date with the ongoing repair
27 February 2024
The diagnostics and subsequent work carried out on our vehicle resolved the issue.
27 February 2024
Great reception team set the scene perfectly. Warm, friendly & professional.
27 February 2024
My car was in for a Brake Fluid Service and an MOT . I was booked in quickly and given an estimated time for the completion of the work . Iwan sent me a video of my Car Health Check which was good to see .
27 February 2024
We are still waiting for the issue to be resolved. Hopefully it will be satisfactory and I will be able to score 5 in the next survey
27 February 2024
Everything that needed to be done was completed, and delighted with my nice clean car. So thank you once again.
26 February 2024
Prompt efficient service and informed on every step of process.
26 February 2024
Excellent service, done on time with efficient communication and pleasant staff and surroundings.
25 February 2024
Everything done on time and to price given beforehand.
25 February 2024
Very accommodating
25 February 2024
As above.
23 February 2024
From fault investigation through to warranty repair could not have asked for more.
23 February 2024
Service as expected
22 February 2024
Customer service from all staff was excellent. They were all extremely polite, friendly and offered a work space for me.
22 February 2024
I booked for recall and service as required. Only the recall was seen to. Brake service wasn't completed so now I have to reschedule. Incredibly inconvenient. No apology or alternative transportation offered.
22 February 2024
Absolutely amazing following my breakdown, got the car back on the road really quickly and kept me informed
22 February 2024
As above
22 February 2024
As above
22 February 2024
As usual attentive and easy to work with.
30 January 2024
Finally fixed the problem with my tyre pressure monitoring system
29 January 2024
My visit was due a recall which was not very convenient for me
29 January 2024
From the time of booking - staff were very professional and co-operative, to the day of the service (I did the fast track option) I was made to feel very welcome, the service administrator explained in full, the outcome of the service.
28 January 2024
Very helpful.
28 January 2024
All good
28 January 2024
Professional
28 January 2024
See above
27 January 2024
MOT repair was delayed due to tyre provider issue, however this was remedied quickly
27 January 2024
They are fantastic dealership with the emphasis on professionalism and quality. I can't fault them.
27 January 2024
Efficient service Friendly environment to wait
24 January 2024
When driving home after my recent MOT inspection the windscreen slowly clouded over. It gradually became worse until it was impossible to drive. I had to stop to wipe the inside clean. After a thorough clean at home it is OK now.
23 January 2024
Go out there way to be helpful
23 January 2024
Staff are so pleasant and the video you sent of actually checking work was so detailed
22 January 2024
As above
22 January 2024
I received a warning message and as I was in the vicinity I went straight to Cotswold Motors. I was able to see a service manager almost immediately. As it was late in the afternoon I had to leave my car, but a lift was immediately arranged.
22 January 2024
A very thorough examination of the car and its presenting problem
22 January 2024
Friendly and informative staff. Smooth process
22 January 2024
Work carried out professionally and courteously. Problem dealt with smoothly. Excellent customer service provided by Andrew in the service department.
22 January 2024
See previous answer
22 January 2024
Everything done at time and price agreed.
21 January 2024
Excellent service
21 January 2024
Fantastic service. Very personable, kept informed, and just a joy to deal with.
21 January 2024
My problem wasn't resolved
21 January 2024
Even there were a few issues, kept informed throughout.
21 January 2024
Friendly amd helpful Service gentleman
21 January 2024
Great service and communication.
21 January 2024
Friendly
21 January 2024
Done the job with professionalism
21 January 2024
Quick to point out the things that they highlight but not the problems that get it into the garage in the first place
18 January 2024
Great friendly service
18 January 2024
Can't fault service
18 January 2024
Answer is self explanatory
18 January 2024
Very professional and explanined all the work that had been done.
17 January 2024
Very helpful and accommodating
17 January 2024
Andrew Griffiths the Service Advisor, the technicians and all the staff at Cotswold BMW in Hereford look after me and my X3 extremely well. Andrew and the technical guys never talk down to me with regard to any work that needs to be done on the car.
17 January 2024
For the second time in a row I had to clean oily fingerprints from the leather on the door!
17 January 2024
They are just very friendly, efficient and responsive
17 January 2024
Client experience was disappointing, problem after problem - For the £1200 bill it felt a bit shabby!
17 January 2024
As always great service
17 January 2024
The service department always very polite, and always explain to the customer what has to be done to the vehicle.
17 January 2024
general car service is fine
17 January 2024
Friendly and accommodating.
17 January 2024
I was kept informed of the progress of the service and given full details of my car whilst the work was being completed
17 January 2024
Andrew was very helpful and kept me informed of work progress. The driver who gave me a lift down into town was so helpful,dropped me off and picked me up exactly where I asked him to.
17 January 2024
Courteous staff and a clear explanation of work required
17 January 2024
They performed a satisfactory service but refused to rectify the issue of BMW's making as described above.
17 January 2024
Staff are attentive, polite
15 January 2024
Great Team and very good at keeping customers informed.
14 January 2024
The young ladies on the desk , think one was called Natalie , was superb and sorted out a taxi for us
13 January 2024
Always professional, polite and organised. If they weren't so costly for parts and labour I'd use them all the time for everything.
13 January 2024
Friendly
12 January 2024
Work was good aftersales poor
12 January 2024
Same reasons as above.
12 January 2024
As above
10 January 2024
I thought I had a problem - they suggested a course of action - Quickly completed it - satisfied customer!
10 January 2024
They're just very good in Hereford!
08 January 2024
The visit was smooth with no hiccups.
08 January 2024
Andrew Griffiths was great. Kept me informed all day.
08 January 2024
Delivered efficiently and on time.
07 January 2024
When I picked the car up on Saturday morning. Had a really help young man on the service desk. Really polite.
07 January 2024
because its proactive, informed and organised around the customer
07 January 2024
As above
05 January 2024
You did what was required
03 January 2024
Great customer service. Very friendly and helpful. Punctual timing. Nice waiting area facilities.
31 December 2023
Friendly and helpful.
30 December 2023
Always received a perfectly acceptable service experience from Cotswold group over the years. Only given low score as issue was not fixed. It is booked to go back in again but that is 3 x 46 mile trips and cost of 1 x BMW hire car for warranty work!
30 December 2023
See below
30 December 2023
Very good service
29 December 2023
All the staff I spoke with were exceptionally helpful and extremely knowledgeable.
29 December 2023
I've paid for a software update to resolve a issue with updating the sat nav. I had a rental car which was very nice and Andrew Griffiths was very nice (5 star service) however, upon collecting my car, the issue stil hasn't been resolved!!. Rebooked.
29 December 2023
indirect nature of booking in via central sytem in Chelteham. The lack of competitveness on tyres Feeling somewhat compromised Your commercial response to the above lacks credibility and feels explotative when your prices nearly 50% higher
29 December 2023
G
29 December 2023
The team communicated well and were totally honest with the work that had been carried out.
13 March 2024
Very helpful