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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
402 ratings and 211 comments received in the last 90 days.
25 November 2024
Excellent personnel
25 November 2024
all the paperwork handled by Mr Taylor; complete explanations of all matters involved and choices open to us.
25 November 2024
Courteous personal sevice from Peter Lewis, Cotswold BMW Sales Executive.
23 November 2024
Completely satisfied
21 November 2024
Easy
18 November 2024
Excellent
18 November 2024
A great deal for my new car
13 November 2024
Very satisfied
09 November 2024
Fantastic Customer Service and accommodating me arriving 1 hour early to pick my new car.
02 November 2024
Very satisfied with the whole experience. Everyone at BMW Hereford was friendly and professional.
30 October 2024
First class service.
26 October 2024
Dealing with scott was brilliant. He was very informative and had no problems answering the excessive amount of questions I had and he was very easy to get along with.
18 October 2024
Great work from the team and we got the right car that suited our need
15 October 2024
Kevin Taylor was outstanding from start to finish in organising our new car
14 October 2024
Chris took the time to find out exactly what I wanted and sketched out a plan to deliver it including a trade in of my hybrid. It was so professional from first meeting to early delivery of my new car. A truly outstanding experience.
03 October 2024
Great service was provide by Jake.
02 October 2024
no probs
01 October 2024
Kev Taylor was very informative and helpful - not at all pushy!
29 September 2024
Tom was superb
28 September 2024
I met with Peter who listened to my needs and advised that, the time had probably come to look at a new vehicle.
25 September 2024
We specifically asked for a low key gimmick free transaction, no bells and whistles and he followed this through to the letter. He had time for our questions and was able to answer all our questions.
24 September 2024
Peter Lewis made the hole experience a pleasure
18 September 2024
Everything went through very smoothly, with delivery on time.
17 September 2024
Kevin gave us exceptional service and the handover was trouble free
17 September 2024
Jake throughout made it all very easy for us. I was constantly updated when the car was arriving and Jake worked around my busy schedule to get sale complete.
11 September 2024
From the moment i made the first enquiry, Rhys was fully engaged, working to get me the best deal, he kept me updated on the shipping and delivery and also supported with resolving a minor glitch due to documentation from previous car.
10 September 2024
As usual Kevin looked after us during the process. Cannot speak highly enough of his product knowledge and willingness to respond to all our queries.
10 September 2024
All went smoothly and Kevin took time to explain the controls. Thank you Kevin.
29 November 2024
The work was performed within the advised time. The waiting area was comfortable and well stocked with bevarges. The engineer who attended on my case was very helpful and attentive. The receptionist was friendly and helpful.
28 November 2024
They resolved the issue and were very flexible with arrangements for collecting my car due to my personal circumstances.
28 November 2024
Excellent customer care
27 November 2024
A good early check in which suits me and always kept up to date. Nice to have the video of the health check to understand any problems.
26 November 2024
Booked in promptly, Andrew rang me when he said he would so communication was great.
26 November 2024
All dne to the time i as told, what more can I ask for
26 November 2024
The work asked for efficiently done and checked and l was very pleased with the staff on reception and service, thank you.
26 November 2024
Very satisfied. Only minor complaint was I didn't receive the video of the condition of the car via email.
25 November 2024
Reception and Andrew were both very pleasant and approachable.
25 November 2024
All good
25 November 2024
I feel that is the appropriate answer
24 November 2024
Ieuan provided first class service. He is approachable, effective and easy to work with.
24 November 2024
I had to take it elsewhere for repairs for the MOT as the dealer did not have available tyres. Otherwise it was ok.
23 November 2024
Satisfied with the overall service.
23 November 2024
Exellent
22 November 2024
As always a very professional service from BMW
21 November 2024
I have experience of a lot of car dealerships and most disappoint me, they are very good at selling a car, but don't want to know when it comes to after sales support and service. Cotswold Hereford know what good customer service is.
21 November 2024
Easy and quickly carried out with total professionalism
21 November 2024
Great service. They offered my wife and I tea and coffee. Even gave us a lift into town.
20 November 2024
We have had it that there is no loan cars available & the service manager has let us use her car to keep us mobile.
20 November 2024
No Hassle & fair
20 November 2024
Job done!
20 November 2024
Cotswold BMW looked at my car as soon as they could, and Ben kept me informed every step of the way.
20 November 2024
Provided good facilities to work whilst waiting for the work to be completed.
20 November 2024
Everyone helpful
20 November 2024
Excellent service by Pete and his colleagues. The care and attention to my car was exceptional. Would highly recommend
20 November 2024
Good except one DMC warning light came on right as I left the dealership
19 November 2024
Effortless booking and good company
19 November 2024
I was able to choose the time for the work to be done which was most convenient for me,waiting time at Cotswold was comparatively short and I was given a good explanation of the nature of the problem with the car.
19 November 2024
Regular service updates. Sorted out hire car for me and prioritised my needs as a customer.
18 November 2024
Friendly, professional and efficient
18 November 2024
Lovely place to visit, everyone is friendly and the hot chocolate is the best.
18 November 2024
Reoccurring problem with the car that we've been helped out with by the advisors and the staff were hospitable at our waiting appointment too.
18 November 2024
all under warranty and dealt with quickly
18 November 2024
Did what they said they said they would for the price agreed.
18 November 2024
I was informed I had a puncture which needed repairing. On taking it to a tyre fitter, it wasn't required. I couldn't book online with the BMW app. I wasn't offered a courtesy car when the work was due to a EGR recall - which is a BMW issue.
18 November 2024
Andrew kept me updated with my issues with my car progress
18 November 2024
Because Andrew was brilliant with the whole time my car was there.
18 November 2024
Brought my car in for an MOT but had a query over a fault I had experienced a few days previously.I asked for it to be checked, it was, all fine thankfully.. appreciated it being done even though it wasn't booked in for that.
18 November 2024
All my questions were thoughtfully answered and efficiently dealt with. My expectations managed and exceeded within agreed budget whilst more options offered
17 November 2024
After diagnosing defect. Problem was rectified easily and professionally
17 November 2024
Professional
15 November 2024
I always find the staff helpful and very pleasant.
15 November 2024
Quick efficient service
15 November 2024
Excellent, lots of hot drinks and biscuits if required, missed fhe muffins though!
13 November 2024
Polite respectful communication Prompt drop off to town Updates by phone.
13 November 2024
All staff very helpful, and very punctual with service delivery times
11 November 2024
Excellent service, if expensive
10 November 2024
Kept informed of progress.
10 November 2024
Very pleased. My vehicle collected as promised. Courtesy vehicle left. Work done quickly as promised.
08 November 2024
Kept waiting due to loss of appointment being lost with other bookings
06 November 2024
We have had various cars from Kevin over the years & he always goes the extra mile to help us.
06 November 2024
satisfied with the service work happy ??
05 November 2024
Warranty covered work done
05 November 2024
Everything was explained to me through out.
05 November 2024
Car went through quickly as I was waiting
05 November 2024
Just a Decent Experience
05 November 2024
These guys still go above and beyond to make sure I'm 100% satisfied and have done since using them. Far superior to any other dealer.
04 November 2024
Andrew was very polite and explained everything we needed to know
04 November 2024
Car wasn't cleaned inside
04 November 2024
I appreciated the politeness and helpful information keeping me informed as to what was happening with the car while the diagnosis was ongoing.
04 November 2024
Great service
03 November 2024
I would have given 5 stars but the plastic cover on top of the engine wasn't refitted properly.
01 November 2024
Job is done properly
31 October 2024
Well-trained, professional and polite staff, pristine premises, promised timescales met. Price of consumable service parts, particularly Shell oil (over twice the price you can buy it for from an independent retailer) was exorbitant.
31 October 2024
Efficient service.
31 October 2024
All arrangements went smoothly and contacted by telephone when car was ready to be returned
30 October 2024
Job was carried out as scheduled and to the standard expected of a premium brand.
30 October 2024
Because I'm completely satisfied.
30 October 2024
This is mainly down to the service received by Andrew in the Service department, he is a credit to Cotswold
29 October 2024
Completely satisfied. Excellent customer interface and super job done. Wonderful team.
29 October 2024
Cotswold did the required work within the timescales agreed beforehand and my car was cleaned afterwards. I was given the choice of a hire car or a lift into town. We chose the latter which worked very well with no waiting around.
28 October 2024
Everything seems to be working perfectly and the email reminders are helpful
26 October 2024
First class from the moment you walk through the door
26 October 2024
Service passed and updated regularly while you wait. Great friendly staff
26 October 2024
Everything was as I expected
25 October 2024
Just a lovely place and people, everything explained, good job done.
25 October 2024
Disappointed
24 October 2024
Good service
24 October 2024
On time
23 October 2024
The recall was carried out efficiently.
22 October 2024
Friendly and professional service
22 October 2024
There was a delay at my checking in, which could have been handled better. That said, the team did acknowledge this and I was satisfied with their response to my concerns.
22 October 2024
The service was excellent, the large unexpected bill for a non-serviceable component was not
22 October 2024
Ben looked after me and kept me in the loop throughout the day.
21 October 2024
The work on my car was completed as agreed and on time. Everyone I spoke to at BMW Hereford was positive and approachable as well as welcoming.
20 October 2024
Part not available so need to return in 2 weeks
19 October 2024
Kept informed.
18 October 2024
everyone i dealt with was brilliant and informative
17 October 2024
Brilliant service.
16 October 2024
Kept me up to date with the progress on my car
16 October 2024
Great staff and service. Would have been nice to try a step up courtesy car, which might persuade me to upgrade my car. 1 series was nice, but a higher spec car would have been better.
16 October 2024
Friendly service and really appreciated offer to work in office space during the morning whilst work was carried out.
16 October 2024
Perfect
16 October 2024
All went ok
15 October 2024
Andrew was exceptional in providing thorough, caring customer service. He always kept me informed on my car's progress and helped to smooth the path of a tricky software update. Ewen too, provided thoughtful advice and was empathetic.
15 October 2024
Work is always carried out quickly and nice to leave with a clean car
15 October 2024
I felt the service advisor and the motor technician went beyond their remit to ensure my problem was sorted.
15 October 2024
Everything was discussed and agreed prior to work being done. Vehicle health check helpful. Customer care excellent while waiting for car.
14 October 2024
Great service and team
14 October 2024
It would have been 5 stars if the car had been available at the estimated time of 2pm as advised, however due to issues will the seal curing the car wasn't available until near 5pm
14 October 2024
In spite of some concerns regarding not being given the right information to make decisions that suited me at each stage with options; in the latter stages of the process sufficient support was offered me to provide me more suitable options.
14 October 2024
We can always do better. This is harsh but I was not offered a drink when I dropped my car off, this is unusual.
14 October 2024
Exceptional care and attention.
14 October 2024
My car left BMW after a big service and promptly broke down, on the way home. It was dealt with but my car is back in this week so we shall see how that goes.
14 October 2024
I was very satisfied the services provided by Cotswold Hereford. The arrangement is good. Especially thanks to Claire and Andrew who are very nice and helpful.
13 October 2024
I was satisfied with the service received
13 October 2024
As said from start to finish treated with great service and a nothing was too much trouble attitude. Even down to as i was leaving when collecting the courtesy car i was asked if id like to top up my coffee before i set off on my return home.
13 October 2024
Excellent service even washed my car no problem
12 October 2024
As above
12 October 2024
Service assistant Andrew always polite and friendly, nothing is too much trouble.
12 October 2024
Always super friendly and helpful, completing the work on time.
11 October 2024
Lovely people in the service area. However, if the battery replacement had been quoted this cheaply before, I would have already changed it.
11 October 2024
Ben, yet again was exemplary in the super high level of service he provided. Constantly giving us updates, always looking ahead to overcome potential issues, with a back up plan in place. Fully trust him to look after our best interests. Thank you.
10 October 2024
Clear communication. Ease of check in and check out
10 October 2024
I was kept up to date, via phone, of my car's progress.
09 October 2024
The service was conveniently timed for me and the car was nice and clean when I got it back
09 October 2024
On time good service
08 October 2024
Ben, who managed the work in my car and also the service engineer were extremely helpful and knowledgeable and I was extremely grateful to them for the help and advice that I received.
08 October 2024
kept well informed and no issues
08 October 2024
Courteous, professional, friendly staff
08 October 2024
The service and more was carried out.
07 October 2024
Service manager Andrew kept us up to date with progress
07 October 2024
Took a lot longer than was expecting, didn't have time to have the complementary car wash either as was late getting home
07 October 2024
Excellent service, very helpful, great assistance , even with extra , unexpected matters, taking care of everything
07 October 2024
I booked a "while you wait" appointment. Facilities at Hereford very good while waiting. Service advisor kept me informed on progress of job.
06 October 2024
Fantastic service as always
06 October 2024
Your chap, Ewan ?, was highly professional and facilitated the loan car etc etc very quickly. He treated me as if I was buying a new 100k BMW rather than doing a recall. Attention and service could get no better.
06 October 2024
Unfortunately they hadn't ordered all the parts so I had to return, which was a little frustrating.
05 October 2024
The booking was fast, information provided was understand and prompt availability was a bonus.Adrian from service was excellent
05 October 2024
Everything flowed really well
03 October 2024
Problems with car all fixed and car was washed and valeted.
02 October 2024
Work carried out efficiently and effectively
01 October 2024
It was a slick and easy service to get an MOT from well trained interested people
01 October 2024
Andrew Griffiths was excellent He kept me informed from the moment they took my car in from the recovery company to when I had it back Andrew was very helpful
01 October 2024
Everything ran to time, excellent service.
30 September 2024
Friendly welcome and prompt service
29 September 2024
I have given 5 stars, but they broke the key for the car again, 2nd time, same on the last visit?? How they did this I do not know but just not careful enough. Having said that, it was fixed very promptly on both occasions.
29 September 2024
Best dealership I have been to in a long time
29 September 2024
Quoted as a o e day job took two days. I wa not i formed of the nonavaiability of my car u til i got to the garage. I was presented with an incorrect invoice, despite pointing out the faults previously.
28 September 2024
Service was completed quickly and the car wash was excellent
28 September 2024
Very pleasant and courteous service with my concerns answered.
28 September 2024
Easy, friendly booking and courteous, friendly and efficient staff at the dealership.
27 September 2024
Knowledge, friendliness and communication throughout the day was very good.
26 September 2024
Cotswold Motors are always excellent.
25 September 2024
Good service but have to take the car back to have as the service light is still showing on the dashboard. Shame as I've another hour round trip especially todo this :(
25 September 2024
Friendly, helpful, and efficient staff.
24 September 2024
Everything went perfectly and we were happy with the service
24 September 2024
The fault was correctly diagnosed and rectified. Surprisingly low cost!
23 September 2024
Completed the service on time and to quote
23 September 2024
Everything was clearly explained, both in writing and verbally. I also like the fact that I was sent a video showing what had been done and pointing out anything that needs further work.
23 September 2024
Excellent customer service, superb communication and updating of vehicle progress, also fantastic facilities for being able to work on-site during vehicle repairs/service.
23 September 2024
The representative from Hereford Cotswold is fantastic! Great manor, friendly, knowledgeable However, after spending £442, they didn't replace the washer fluid, which is disappointing
22 September 2024
Although offered a complimentary wash and vacuum for my car (to which I said yes) this was not carried out.
22 September 2024
Never dissatisfied with the service provided
21 September 2024
They did everything required and well within the advised time scale
21 September 2024
There was a problem with wheel nuts I gave permission to do what they needed and still wouldn't do it so I had to travel 15 miles back to bmw to take wheel nuts off myself for the job to be done.
21 September 2024
Ben is a credit to your Hereford Service team. Very helpful and goes over and above.
20 September 2024
Work completed professionally and great communication
19 September 2024
Excellent customer service
18 September 2024
As above.
18 September 2024
The car was serviced and cleaned on time and everything explained in a professional and polite manner.
18 September 2024
Very positive, the step by step process was explained in detail. I was kept informed and updated on progress through workshop. Work was completed to my full satisfaction and within the timescale indicated on booking in.
17 September 2024
Person who I dealt with was excellent
16 September 2024
Mot carried out within agreed timescale
16 September 2024
Yes very good. Always provide a good efficient service.
16 September 2024
Tom Smith dealt with me and is always professional and very friendly. He answered all questions asked and was able to sort out my request straight away.
16 September 2024
Excellent customer service
16 September 2024
See above
16 September 2024
Wechave always been satisfied with the service and sales team.
15 September 2024
Very thorough
15 September 2024
Good and prompt service all the time
15 September 2024
As always we experienced great customer service. The work was completed ahead of the time we were expecting given we were waiting this was greatly appreciated
13 September 2024
Disappointed at the cost but good otherwise
12 September 2024
Friendly reception (offered coffee on arrival). Service advisor told me estimated time to complete work and updated me on progress.
12 September 2024
Nothing to criticise on the day!
11 September 2024
The work was done by the agreed time, almost to the minute. The price charged was entirely fair, as was the duration of these replaced parts.
10 September 2024
Good service
09 September 2024
Good service as usual
09 September 2024
Lovely reception
08 September 2024
Kept well informed, easy to book.
07 September 2024
Everything promised was done to time.
29 November 2024
We didn't realise, about the apps,and stuff required.