About Your Local BMW Retailer | Cotswold Hereford BMW

01432 375555

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

199 ratings and 94 comments received in the last 90 days.

12 July 2022

Very professional service throughout, faultless! As above.

11 July 2022

Great service

04 July 2022

From start to finish buying process was excellent .

03 July 2022

Kept informed by well informed member of the team. They know their BMW's!

26 June 2022

Lewis Hitch at Cotswold BMW Hereford always helpful and answers any queries very speedily when he is able. Kept me informed at all stages of the purchase and build.

18 June 2022

Everything Tom did for us was excellent,we couldn't have wished for a better salesman.

17 June 2022

Realistic pricing on part exchange. Very smooth process, all the information I required was available

17 June 2022

It was a flawless experience from start to finish

13 June 2022

Explanations given and demonstration of how things work and our mobile phones information entered in for us.

12 June 2022

A very big thank you to Jordan Allen for all his professionalism and knowledge.

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11 June 2022

The sales person we dealt with was very knowledgable.

03 June 2022

We dealt with Aaron throughout our purchase and he kept us well informed. We had some minor mishaps with delivery dates but Aaron was very apologetic and always ready to answer any queries we had.

02 June 2022

Everything was good. People nice and efficient.

31 May 2022

even if their was delay of almost 8 months in delivery very clear update on regular intervals from Peter

30 May 2022

Tom the sales person I dealt with was very friendly, professional and efficient.

20 May 2022

Great service again from Jordan and the tean

14 May 2022

Aaron was outstanding throughout the process - first class service all along

13 May 2022

Happy with the car and service I received

09 May 2022

I was kept up to date during the whole time from ordering the car until delivery. Peter at the BMW dealership really took his time explaining the functions of the car and made sure I felt confident with it.

01 May 2022

Simply, Mr Peter Lewis, and his attention to detail. I owe him a huge amount of gratitude.

18 July 2022

Although there ended up being no issue to fix, the level of service was amazing

17 July 2022

Great service

17 July 2022

Excellent personal service`

14 July 2022

Helpful staff. Did best to fit me in at time that suited me. Shame it was for a software safety recalll

11 July 2022

Owning a cherished (2003) BMW M3 convertible from new and entrusting it to any BMW workshop is always a worrying time but Cotswold Hereford seemed to understand that and treated the car and me with the same care as they would with my more modern X3.

10 July 2022

Although I was informed the car might be needed all day, the work - a software upgrade - was completed in two hours.

10 July 2022

Identified and resolved my BMW issue.

10 July 2022

Good pricing on tyres

04 July 2022

It was exactly as I was told it would be, and staff were very polite .

03 July 2022

Malik kept me updated throughout

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02 July 2022

Car completely timely and always washed and vacuumed.

01 July 2022

Outstanding service

30 June 2022

Even though the repair wasn't as quick as I was expecting the service team organised a courtesy car as well as keeping me updated with the progress.

28 June 2022

Easy to book , very accommodating and friendly staff with excellent communication, making the process easy and pleasant.

28 June 2022

All went well

28 June 2022

Because it was easy to book an appointment, I asked for the cost up front which was agreeable. I waited a short time whilst the car had a brake fluid change.

27 June 2022

All work completed to satisfaction

27 June 2022

No issues and they completed all the tasks I requested

26 June 2022

Car was looked after

26 June 2022

Offered refreshments. A lift home while the car was being updated.

26 June 2022

Times given were adhered to. The staff were attentive and efficient. The waiting area was clean and the coffee is good.

24 June 2022

Customer service at Cotswold BMW is always first rate. All staff are courteous, professional and efficient and make an effort to satisfy their customers, providing good information and communication.

24 June 2022

A software problem with my 530d was diagnosed and rectified expeditiously and a loan car was provided at short notice .

23 June 2022

Good communication at all times. Informed. Prompt attention to the issue

23 June 2022

As always, excellent service from Ewan, Andrew, Malik and Ben. My car was serviced quickly and efficiently.

22 June 2022

Aaron Higgins Salesman totally professional knowledgeable extremely helpful & patient guiding me through the whole process of purchasing my new car. The team at Cotswold BMW Hereford are all extremely Customer focused & credit to the BMW Brand.

20 June 2022

Excellent customer service from start to finish.

19 June 2022

Work completed as agreed

19 June 2022

Nothing was too much trouble. Staff are welcoming friendly and professional

17 June 2022

Job completed and car cleaned within the expected time while I waited in your seating area.

16 June 2022

Regular updates on progression of repairs, friendly professional staff.

16 June 2022

Good communication by all personnel

14 June 2022

I have come to except a high level of customer service and have never been disappointed. A great company and excellent staff who clearly work as a team .

13 June 2022

Very professional.

11 June 2022

I was well informed

10 June 2022

Fun & friendly

10 June 2022

Very good service experience. Always informed of advisable work and costs before work undertaken. We have 2 cars both are always returned cleaned inside & out.

08 June 2022

Could not fault service

08 June 2022

I was kept informed and supported throughout.

07 June 2022

Never any issues, any of there are any problems with the car they get in touch as soon as possible

06 June 2022

Excellent help from Tom Smith, Many thanks.

06 June 2022

I dealt with Malik King who was both very helpful and polite and went out of his way for me. You have a promising young man there.

03 June 2022

Excellent service from the service team and a total commitment to ensuring customer satisfaction.

02 June 2022

Had a break from BMW after a less than positive experience 10 years ago, glad to come back to the fold.

31 May 2022

Very friendly and helful staff

28 May 2022

Each step of the process was executed with courtesy, efficiency and professionalism

28 May 2022

After resolving an issue on a previous booking, normal service has now been resumed.

26 May 2022

They really do go above and beyond. The coffee is amazing. The atmosphere is spot on, and the attitude of all the service team is so friendly and welcoming.

22 May 2022

From start to to finish everyone seems to put themselves out to help you no matter how small the question is

22 May 2022

Everyone was friendly and bent over backwards to give the best customer experience, even got a bowl of water for my dog! Superb service.

21 May 2022

Polite

17 May 2022

Everyone at Cotswold Hereford is extremely courteous and friendly. They kept me well informed and seemed genuinely happy in their work

17 May 2022

Very responsive, efficient, and knowledgeable service. Great customer car end to end.

16 May 2022

The service manager kept me informed and was very efficient

15 May 2022

No issues with the service experience. Only 4.5 as everyone needs something to aspire to!

14 May 2022

All needs catered for

13 May 2022

The customer service team was very good and, clearly, all staff have been well trained.

09 May 2022

Because we were very satisfied with the service we received

09 May 2022

Asked a question and the car was booked in, worked on and given back to me within an our. Faultless service.

09 May 2022

Great service

08 May 2022

Malik and Ewan were friendly, very efficient and utterly helpful. They answered all my questions and offered me a quiet place to work while I waited

08 May 2022

Excellent service advisor

07 May 2022

Because I was treated well, kept informed, and pleased with the work.

06 May 2022

I was attended to with the usual efficiency and politeness

03 May 2022

Quick polite and awesome service.

03 May 2022

I had to leave my car as they had to wait for a part. They organised a replacement car, albeit not a BMW but a mini which while not the same as my 1 series was quite nice to drive. I was kept up to date with the progress on my own car.

02 May 2022

Great customer service and coffee!

01 May 2022

All was as expected on my visit & within the given timescale..

01 May 2022

Service department did all the said they would.

30 April 2022

Excellent service. Friendly helpful staff

30 April 2022

Ben was professional and went out of his way to arrange a courtesy car. He is an asset to his team and BMW.

29 April 2022

Completed the task

29 April 2022

Staff attentive and the service MOT very efficiently done. Very pleased!

29 April 2022

Problem with car identified quickly and accurately and has been carried out successfully. Service team polite, and very helpful with loan cars.

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