- Home
- About Cotswold Hereford BMW
- Cotswold Hereford BMW Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
252 ratings and 138 comments received in the last 90 days.
08 June 2025
The latest car we purchased was an electric model which we had doubts if we were doing the right thing moving from diesel car that we were more than happy with. The salesman Rhys went through the pros and cons which helped us to make our decision
05 June 2025
Even the staff who were not dealing directly with us spoke, and were friendly
02 June 2025
As always excellent service and Kevin gave us all the help we needed. purchase and delivery was faultless.
26 May 2025
Care and attention to service
21 May 2025
Again, the patience and care we were afforded were outstanding
16 May 2025
No problems with anything
13 May 2025
Because I was completely satisfied
10 May 2025
Matthew Davies was exceptional in explaining about our purchase.
07 May 2025
Faultless
03 May 2025
As always Peter Lewis was efficient and provided a complete run down of my new X3 and should anything need answering back at home he is at the end of a phone.
30 April 2025
Chris your salesman does a good job with explanations, delivery went as planned
24 April 2025
Very happy with the BMW center, time was given to help us with the app and get us to understand the how the car works
24 April 2025
Jake Robson is very professional gave me and my husband excellent advise as always, really pleasant young man. Made sure we were happy with all the settings on new car before leaving BMW. Went through everything on day of purchase.
14 April 2025
Excellent service
09 April 2025
It could not have been better. Chris Fisher was faultless.
05 April 2025
Well, so far so very good, in just one week!
05 April 2025
Very pleased with the salesman, I found him to be very efficient and helpful, smooth transaction.
03 April 2025
Superb. Kevin Taylor waltzed through the heap of administration. The car was delivered in quick time with my personal registration.
01 April 2025
Rhys took the necessary time to make sure we both understood the controls and cars fully before we left.
30 March 2025
Kevin Taylor could not have done more for us. He made the transition from X3 to our new 1 series 123 as seamless as any customer could wish. Thank you Kevin Taylor
29 March 2025
Was talked through the whole process with no pressure.
27 March 2025
Very friendly customer service - always conducted with a great sense of humour, respectful and knowledgeable about the vehicle. We buy from Cotswold Hereford because of the people as well as the cars.
25 March 2025
No sales pressure. Excellent staff. Rhys Phillips Reliable information.
24 March 2025
Very happy with the whole experience
18 March 2025
he went through everything with me nothing to much trouble and I can call anytime to see him .
11 June 2025
Great service from Talia and Iwan
11 June 2025
Great service from Ben in the service team as always.
10 June 2025
See above
10 June 2025
As always, excellent customer service, you are made to feel welcomed as soon as you walk through the door, by all of the reception staff and the service team. You are kept upto date with the progress of my vehicle, during its time in the workshop
09 June 2025
The service and MOT were carried out to a fixed price and were quickly completed. The video of the visual safety check was also very useful. A little care should be taken to return the car with its original settings for lights, screen display etc.
09 June 2025
Booked an MOT slot which took over two and half hours even though no problems with the car. Thought l had booked a speed slot?
09 June 2025
My car was recalled because of a fault on driver's airbag and the young lady who I dealt with, Natalia, was very polite and helpful.
08 June 2025
Again, great service
06 June 2025
Job done as quickly as possible so didn't have to hang around too long
04 June 2025
Staff very friendly and helpful.
02 June 2025
All the staff at Cotswold Hereford were very professional and helpful. I would definitely recommend Cotswold Hereford.
01 June 2025
The car had the problem investigated. Car was returned to me being washed and cleaned.
31 May 2025
Work completed as requested in a timely manner
29 May 2025
We love kevin taylor
29 May 2025
Each time we visit, we are always greeted by a friendly and very professional team. A credit to BMW and the industry in general, and so welcome and appreciated, in these modern times.
28 May 2025
Zero professional service
26 May 2025
They were efficient and courteous
26 May 2025
Answered any question's I had to as satisfactory
26 May 2025
Cotswold couldn't have done any more, made welcome when collecting the vehicle in the modern showroom. Seamless process once the vehicle had arrived with Cotswold.
26 May 2025
BMW assistance arranged for our vehicle to be taken to Cotswold Hereford (nearest to current home address) after a burst tyre. They replaced the tyre and we collected the vehicle the following day. No issues.
26 May 2025
The service team are polite and helpful, and hopefully efficient too.
26 May 2025
It provided the service required
24 May 2025
As above
24 May 2025
Excellent service
22 May 2025
Problem is too expensive to solve
21 May 2025
Nothing I wasn't happy about, staff tended to all my needs. Thank you.
19 May 2025
Great communication from booking to collection with knowledgeable staff. Ewan was a great help and should have a great future at BMW Cotswold.
19 May 2025
As above
19 May 2025
All went to time. Only thing that didn't was the quote did not match the quote. It was only a minor amount - missed charge for oil disposal so not a big deal.
19 May 2025
Always considerate, listening staff. Very efficient service. Kept me informed throughout.
18 May 2025
Polite, courteous and helpful staff from the moment I walked. Facilities were used, clean and to a good standard. Service carried out very quickly.
18 May 2025
Good job done
16 May 2025
The original problem I was having with the car still exists, which you are unable to diagnose and repair. The secondary issue which you found upon inspection has been sorted out, but iam unhappy because the initial problem still exists
14 May 2025
Great services
12 May 2025
Was given complimentary car when didn't request one
11 May 2025
Everything is explained before and after a service and mot
11 May 2025
See above
08 May 2025
As above
05 May 2025
Kevin was very patient and found the perfect car for me
05 May 2025
Friendly customer service Makes one feel at home.
04 May 2025
It wasn't a service but an inspection of the condition of an older car, that was okay, the required work was more expensive than the car was worth !
03 May 2025
My car was serviced to a very high standard in the agreed timescales.
28 April 2025
Always very polite.
28 April 2025
Dealership went out of their way to remedy some difficult issues with our cars..
27 April 2025
excellent customer service
27 April 2025
Did what they said they would do
27 April 2025
See first answer
25 April 2025
Can't fault anything
24 April 2025
I was asked to return car for a factory reset, on arrival I was offered coffee while I waited. 45 mins and car was all sorted, so good to go !
24 April 2025
The service advisor got me booked straight in and the car was finished and ready to go by the end of the day.
24 April 2025
Good service
23 April 2025
Friendly and well informed Service Manager
23 April 2025
They were very good and helpful. They put a claim in on my behalf to cover the repairs which were quoted very expensive. Ben was helpful and updated me on each stage.
22 April 2025
I have been a Service customer at Cotswold Hereford for 22yrs inclu when it was previously Brown's. Recent yrs have had to have mech. & elect. issues fixed and @ independent workshops staffed by BMW trained techs. Good that Tech Matt is still there.
21 April 2025
Andrew was friendly and kept me informed during warranty repairs being carried out
19 April 2025
We were allocated a service rep on arrival and he saw that I had been kept updated throughout the time my vehicle was being serviced - on notification that it needed extra work and would not be ready he saw that I could have a loan to get me home
19 April 2025
The reception lady and service advisor went out of their way to be helpful and were very efficient at their jobs
18 April 2025
Brake pads renewed and working well
18 April 2025
Good communication regarding the car
17 April 2025
Great experience thanks for sorting my car, fitting me in quickly
15 April 2025
The service was very good. The full service price was £200.00 more expensive than competitors. Again Kevin negotiated a slightly better deal.
15 April 2025
Job was done within the timescale given and they did a great job
14 April 2025
Good communication, prompt resolution of issue.
14 April 2025
Whole process was excellent
14 April 2025
excellent
13 April 2025
Diagnosis of faulty TPMS sensor ok, but engineer identified cuts in two tyres, wrongly advising I needed replacement tyres before would pass MOT. Thankfully, M8 was reassessed at national tyre dealership, no tyre replacement needed & passed MOT...
13 April 2025
My expectations were managed very well, and they were exceeded.
13 April 2025
Dealt with effectively and efficiently
12 April 2025
Apart from the comments above the service from the team was excellent
09 April 2025
There was an issue with my tyre but Terry sorted it out and had my car delivered back to me as it wasn't ready when we initially thought it would be
09 April 2025
Superb service . Luke solved the problem no other service tech could previously at Cotswold !
08 April 2025
Satisfied with the level of service given by the salesman
08 April 2025
Got me looked at with short notice
07 April 2025
Exceeded my expectations
07 April 2025
Again. it was all good
06 April 2025
Again couldn't fault Andrew and Ray the mechanic. Both very helpful and sorted out my problems perfectly.
05 April 2025
I was looked after very well by the service manager, and was made to feel like an individual. If I had one tiny comment, it was that my seat wasn't put back, I'm 6ft.8 and trying to climb in the car when the seat is forward is never a good look, haha
04 April 2025
Completely satisfied. I was informed that the work would be two hours and that's what transpired.
03 April 2025
I was completely satisfied with the service at Cotswold. Everyone is always cheerful, professional and very helpful.
03 April 2025
Generally helpful but unable to do as much as they originally indicated.
03 April 2025
all good
02 April 2025
Car going well!
02 April 2025
It was great to have the complementary wash and clean of my car even for recall work.
02 April 2025
My car sounds awful. It's embarrassing to drive a 12 month old I5 that creaks and knocks like this one does. And to be told there is no fix isn't what I'd expect from BMW. Many people comment on the noise and how it shouldn't sounds like that
01 April 2025
Very satisfied with all the service at Hereford. Thank you
01 April 2025
Andrew Griffiths was a pleasure to deal with and handled our matter expertly and professionally
31 March 2025
Good Service
31 March 2025
The service advisor Andrew Griffiths was extremely helpful and I am very happy with how the problem on the car was dealt with.
31 March 2025
Completed the job I needed them to do.
30 March 2025
From making the booking to arriving and dropping the car off and later picking it up again, everything went very smoothly.
30 March 2025
Dealt with issue with car and kept me informed. Ben was really helpful and dealt with all questions promptly.
30 March 2025
My service rep Ben, solved my problem quickly.
30 March 2025
I received video of work carried out and everything was explained to me.
29 March 2025
I travel an hour and a half to get to Hereford rather than go to Synter Newport 20 mins away. Customer service excellent in Cotswold Hereford. Plus they have lovely coffee!
29 March 2025
It was very easy and quick to book the car in for recall work to be completed. Ben was very pleasant and kept me updated!
28 March 2025
full attention given to my needs
27 March 2025
Friendly, efficient, professional and transparent
26 March 2025
Easy friendly and price for service as quoted
25 March 2025
My car needs a spark plug service in 600 miles and the garage only has 4 and they need 6. I have to leave my car overnight or take it back another day
25 March 2025
Kevin Taylor makes everything simple and swift. He found me the car I wanted and arraged for it to be brought into stock. Andrew dealt with my scar service professionally and communication was very good.
24 March 2025
Great service. Always in the pricey side but excellent customer service.
24 March 2025
Staff extremely efficient & helpful.
24 March 2025
service took a lot longer than what i was told it would be
22 March 2025
Made to feel very welcome.
21 March 2025
Friendly and competent staff who were considerate of my time and kept me informed.
20 March 2025
See above
19 March 2025
The staff are all very professional and helpful
19 March 2025
because this reply gives you a clue that I was satisfied
18 March 2025
All good
18 March 2025
Missing star is the cost.
18 March 2025
Excellent service and advice from Andrew, Service Advisor at Cotswold BMW Hereford.
17 March 2025
Taking my concerns seriously
10 June 2025
The car arrived as advised