OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 90 comments received in the last 90 days.
12 September 2021
Professional, friendly & efficient and willing to go the 'extra mile'
12 September 2021
Always a pleasure to visit Cotswold Hereford
11 September 2021
For me, customer service is as important as the quality of the product and Cotswold Hereford achieved this brilliantly. Great communication from Tom throughout the buying process. Questions and queries were followed up promptly.
01 September 2021
Aaron ensured everything went smoothly and provided sound advice throughout.
01 September 2021
Easy process and kept up to date at every stage
29 August 2021
Very happy with customer service towards me. I was kept up to date from the start to picking the vehicle up.
25 August 2021
From start to finish Kevin Taylor would contact me, update me when I may vehicle was on its way to Hereford. First class service when the vehicle arrived, all clean, presented lovely and he went through all of the controls and the vehicle information
21 August 2021
Without doubt the purchase was made so much easier thanks to the highly professional and knowledgeable ability of Kevin Taylor
19 August 2021
Again polite, professional and friendly
14 September 2021
V good
11 September 2021
By carrying out a health check on my car they found an issue with my wheel which could have caused an accident.
11 September 2021
Nothing to knock anything off for
10 September 2021
Friendly and efficient
09 September 2021
Speedy, efficient service plus salesman rang me to discuss a new car purchase soon after.
08 September 2021
Work was done to a high standard and I was kept well informed at all times.
08 September 2021
The job in hand was carried out quickly and notified of things along the way.
06 September 2021
All ok
05 September 2021
Andrew was a true professional in providing regular communications and ensuring i never waited to long on arrival.
05 September 2021
Happy with the level of service received.
13 September 2021
very happy with the sales experience