OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 112 comments received in the last 90 days.
14 July 2025
Great customer service and communication from Rhys at Hereford branch. Welcoming and friendly staff.
13 July 2025
This was the best car buying experience I have ever had. Friendly, knowledgable and professional. A pleasure to do business. The team at BMW Hereford were excellent, responding quickly to all queries. They deserve recognition for this.
04 July 2025
All went very well
03 July 2025
Approachable and amenable staff. All our questions answered and good communication
02 July 2025
Since the purchase of my first BMW Z4 I have been very lucky to have the help and support from Tom Smith with all my new cars. He has gone over and above with his work ethic. Mollie is also a valued member of the team very calm and efficient .
02 July 2025
As question 1
01 July 2025
Kevin kept me fully informed of delivery times, and processed my information quickly and efficiently.
17 June 2025
The whole process was just perfect for me , Kevin Taylor looked after me extremely well and discussed everything as we went along , it was great I felt valued as a customer. Handover by Molly was also excellent she was very good and patient with me.
13 June 2025
Been dealing with Cotswold & Kevin for 20+ years - says it all really
20 July 2025
Excellent service
20 July 2025
This is not easy to answer as the car was returned serviced and clean and in pristine condition but my answer might be totally different if something fails within the next few months
18 July 2025
Good service
18 July 2025
Everyone was accommodating and Lauren was very attentive and knowledgeable
17 July 2025
Continuity of excellence.
17 July 2025
Can't give 5 stars as the good service comes at a cost
16 July 2025
All matters attended to satisfactory.
15 July 2025
same as answer just given
13 July 2025
Wrong diagnosis of problem, expensive, recommendations for work not required.
13 July 2025
Although action was taken to clean the car and engine oil did spill on to our drive
16 July 2025
Hassle free smooth hand-over. The only thing that went awry was the complimentary bouquet of flowers all died a few days later......??