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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
279 ratings and 148 comments received in the last 90 days.
17 April 2024
After making contact, via email, this was followed up promptly with arrangements for a viewing and then on to the quotation stage. This was clear, professional and informative at all times. Collection of the vehicle was on time as agreed.
17 April 2024
Although I had to wait 7 months for delivery of my X4 the salesman kept in contact to give me updates on the expected delivery date.
03 April 2024
The follow up is excellent.
03 April 2024
Kevin kept me updated on the purchase of my new car from start to finish and personally delivered my car to my home
03 April 2024
Looked after from start to finish
03 April 2024
Because the dealership deserves that.
03 April 2024
All staff at Cotswold, Hereford were friendly, with outstanding customer service. None more so than our Sales Exec, Matthew Davies, whose friendly personality, knowledge and willingness to go the extra mile, ensured the entire process was perfect.
28 March 2024
Met expectations
26 March 2024
Excellent salesman, always received good service from Kevin.
24 March 2024
Great service and pleasant buying experience
23 March 2024
Everything went smoothly and also very quickly as the new car I bought was in stock at the dealership
13 March 2024
Very helpful
11 March 2024
Everything was explained to me in as much detail as I required. It was clear during in-person discussions and follow up supportive documentation/videos. I am also delighted to know that I can always ring for help post sale. The car is amazing too
07 March 2024
Great service treated with great respect the lady on reception was so polite and welcoming
07 March 2024
Very helpful salesman (Tom), good price and trade in and seamless handover.
06 March 2024
Kevin Taylor was brilliant, we could not have had any more help in finding and buying a car. He made the whole experience effortless and we are delighted with our purchase
06 March 2024
Have always dealt with Hereford Bmw Centre. Have always found everyone very helpful friendly polite snd engaging.
03 March 2024
Tom Smith was very helpful went above and beyond one of the best car buying experiences I've had.
02 March 2024
Worked hard for the sale
28 February 2024
Very easy no stress experience
27 February 2024
The process was easy, everything was explained to me, I was kept up-to-date and was satisfied
22 February 2024
Staff friendly and very helpful with tech on car
22 February 2024
No issues. Just a shame you've stopped giving out umbrellas.
22 February 2024
Very pleased with how it all went.
01 February 2024
Excellent personal service from Matt Davies, Sales Executive and Stephen Liddle, Head of the Business at Cotswold Hereford. Fourth car purchased from them and travel 200+ miles for their attentive service!
27 January 2024
Rhys Phillips was excellent. He was very quick in following up on all my email & phone queries. He responded with exact answers to my questions like on various PCP prices and options, specifications, etc. He was very friendly, helpful and responsive.
19 April 2024
Brilliant service. Driver also took us into town and picked us back up once the car was ready.
19 April 2024
Great service
19 April 2024
Amazing service from Jacob and wow what a courtesy car!
18 April 2024
The staff were very helpful and the service very efficient.
18 April 2024
After receiving my car back from its M.O.T I discovered my seat belt wasn't working properly. It had somehow locked . The car was then driven back into the workshop, where the problem was rectified.
17 April 2024
Everything was done efficiently and in a timely fashion
17 April 2024
Very satisfied.
16 April 2024
Completely satisfied
15 April 2024
Easy and tried and tested customer care...client centric.
15 April 2024
All my needs caters for and kept fully updated
14 April 2024
Easy to book and organised.
14 April 2024
Polite and helpful plus everything on time and work completed as stated
13 April 2024
Friendly and professional experience the only negative is that for an oil change it was expensive!
13 April 2024
Thourough and honest.
12 April 2024
Great service
11 April 2024
I received a higher car while they did the work
11 April 2024
Good around experience
08 April 2024
I receive consistent high quality, both technical and customer service.
08 April 2024
Friendly, fast and efficient service.
06 April 2024
Great service nice attentive staff.
06 April 2024
Service staff very good
03 April 2024
Good service
02 April 2024
I was kept informed of the progress and everything was explained to me.
01 April 2024
Only downside to this is, when work is identified to the vehicle... the replacements are always way overpriced. I understand it's a premium brand, but not everyone has a huge budget and can buy the same tyre at £80 less! That's a big difference.
01 April 2024
3 visits to fix the leaks on my bmw convertible. To be fair the dealership is very impressive I am just disappointed that it cost so much and not convinced the second visit work was required and was very expensive despite them getting bmw contributi
31 March 2024
Everything carried out as expected
31 March 2024
All ok. As I giving score 9. Just would like to point out few minor problems. My dash cam was disconnected and left disconnected. Ok during service, but please put back how it was. Auto hold turned off.
31 March 2024
First class service all around!
31 March 2024
The service was undertaken as expected. Read Health Check with some scepticism. Tyre tred and brake pad wear appropriate. Left rear tyre had a nail and should be replaced.. Nail in sideways and not penetrated tyre <3mm and came v gentle pull.
29 March 2024
Very polite, great communication
29 March 2024
Cotswolds Hereford is an excellent service garage. They always go above and beyond. They are very customer centred.
28 March 2024
They did what they said they did
26 March 2024
Greeted and treated well
26 March 2024
Very good and helpful.
26 March 2024
Everything was first class
25 March 2024
My car went in for a service ,there was also a fault ,service was done and nothing was done about the fault or have I been contacted ,quite poor service really
25 March 2024
Car service was satisfactory, but I requested a valuation for my car, which I didn't receive. Also, I was given the status of my brake pads, in the health check, which contradicted the info given about them a year ago. Which do I believe?
25 March 2024
All staff very welcoming and answered our queries
25 March 2024
Good comms and service
24 March 2024
All vehicle parrs ordered and replaced quickly.. they will always go that extra mile to check that customer is happy with vehicle and informed of any advisories
24 March 2024
Always friendly knowledge able people
24 March 2024
Helpful pleasant staff and very efficient from start to finish
24 March 2024
Helpful
23 March 2024
Nothing to warrant a lesser score.
22 March 2024
I was called by the dealer inviting me to book an MOT as it was due soon. There were plenty of dates available. I waited in the excellent lounge area and enjoyed a decent coffee. The work was completed quickly and a full report given. My car was also
19 March 2024
Friendly staff, but I was given misleading information about the solution to the problem with my car.
17 March 2024
As above
14 March 2024
At time
14 March 2024
See above
14 March 2024
Finished on time, ad looked after me.
12 March 2024
I 've used Cotswold Hereford for many years because of their consistent high standards.
12 March 2024
Like the info videos explaining the work that needs doing.
11 March 2024
This last visit on 06 Mar 2024 showed a huge improvement in the service my wife received and both the attention and friendly helpful attitude by all the staff. Back to the way the garage used to be.
11 March 2024
Surely self-explanatory!
11 March 2024
Because of the constant high level of service that other garages don't provide.
11 March 2024
The necessary work carried out on the vehicle was clearly explained to me.
11 March 2024
I was dealt with this time by Andrew Griffiths who was polite and informative about the work that might be necessary on my car.
11 March 2024
Friendly service advisor and warmly greeted by the receptionist on arrival.
10 March 2024
Jacob Jones very efficient and communicates any issues effectively.
10 March 2024
Wish I'd never brought the car spends more time with driver ain't warning on than bein driveable
10 March 2024
Service team are great and ladies on front desk also
10 March 2024
First class
09 March 2024
The investigation charge really annoys me especially when the problem is clear - it makes me consider going to non-BMW garages instead. They should explain when an investigation charge may apply and why a charge is required.
09 March 2024
I requested a valuation for my car but have not received this
09 March 2024
All jobs completed in a timely manner. Even though i said there was no need to wash the car their standards are such that my car was washed and cleaned. Thankyou
09 March 2024
I thought Ewan was excellent, very professional and knowledgeable. A talent for the future, take care of him and invest in his development. Not many of his generation show his maturity, stand out????
08 March 2024
Never fault them
06 March 2024
Everything promised was delivered and beyond
06 March 2024
As above, the valet was appreciated
05 March 2024
Polite and friendly service
04 March 2024
No issues, easy to do business with and did everything I asked. Pricing could be slightly lower but otherwise all good.
04 March 2024
No problems no hassle all problems sorted
04 March 2024
Great job
04 March 2024
Would have given 5 stars, a little confusion over the brake fluid change I had requested.
04 March 2024
Great customer service.
04 March 2024
Friendly service and helpful
04 March 2024
Cotswold Hereford had this job given to them with no notice by BMW Assist. They diagnosed the problem quickly and then ordered the new tyre asap. It took a little time for the new tyre to come, but I was not inconvenienced as I had the hire car.
04 March 2024
I had to constantly chase and call for updates and ultimately was told that because I was growing unhappy with the poor service that it was hard to help me. I am not sure how much aggravation they think I should have to put up with and keep smiling.
03 March 2024
Following the usual warm welcome from reception, Ben's whole approach was absolutely spot on. My my car was very well looked after, and looked great when I collected it.
02 March 2024
I think three hours waiting for an MOT and brake fluid is a bit much
02 March 2024
Would be completely satisfied but car was covered in bird droppings when collected. The car had been parked under a tree
02 March 2024
The courtesy, friendliness and efficiency fully justified the long journey from Salisbury to Hereford. Kevin and all the staff with whom we came into contact made our day so much the better. Thank you!
28 February 2024
Inconvenient to come back the next day
28 February 2024
Efficient, friendly and minimum effort for me
28 February 2024
The problem was solved immediately.
28 February 2024
Great service by the staff at BMW Hereford.
28 February 2024
Great service with excellent product knowledge.
28 February 2024
I was kept upto date with the investigations of my car's problems.
27 February 2024
I was kept informed at every point and offered solution to a minor problem.
27 February 2024
I was given courteous and prompt service
27 February 2024
Very efficient and professional service, keep me well informed throughout the whole process.
27 February 2024
Some of the communication required me to call and ask versus regular updates at each stage
27 February 2024
Kept up to date with the ongoing repair
27 February 2024
The diagnostics and subsequent work carried out on our vehicle resolved the issue.
27 February 2024
Great reception team set the scene perfectly. Warm, friendly & professional.
27 February 2024
My car was in for a Brake Fluid Service and an MOT . I was booked in quickly and given an estimated time for the completion of the work . Iwan sent me a video of my Car Health Check which was good to see .
27 February 2024
We are still waiting for the issue to be resolved. Hopefully it will be satisfactory and I will be able to score 5 in the next survey
27 February 2024
Everything that needed to be done was completed, and delighted with my nice clean car. So thank you once again.
26 February 2024
Prompt efficient service and informed on every step of process.
26 February 2024
Excellent service, done on time with efficient communication and pleasant staff and surroundings.
25 February 2024
Everything done on time and to price given beforehand.
25 February 2024
Very accommodating
25 February 2024
As above.
23 February 2024
From fault investigation through to warranty repair could not have asked for more.
23 February 2024
Service as expected
22 February 2024
Customer service from all staff was excellent. They were all extremely polite, friendly and offered a work space for me.
22 February 2024
I booked for recall and service as required. Only the recall was seen to. Brake service wasn't completed so now I have to reschedule. Incredibly inconvenient. No apology or alternative transportation offered.
22 February 2024
Absolutely amazing following my breakdown, got the car back on the road really quickly and kept me informed
22 February 2024
As above
22 February 2024
As above
22 February 2024
As usual attentive and easy to work with.
30 January 2024
Finally fixed the problem with my tyre pressure monitoring system
29 January 2024
My visit was due a recall which was not very convenient for me
29 January 2024
From the time of booking - staff were very professional and co-operative, to the day of the service (I did the fast track option) I was made to feel very welcome, the service administrator explained in full, the outcome of the service.
28 January 2024
Very helpful.
28 January 2024
All good
28 January 2024
See above
28 January 2024
Professional
27 January 2024
They are fantastic dealership with the emphasis on professionalism and quality. I can't fault them.
27 January 2024
MOT repair was delayed due to tyre provider issue, however this was remedied quickly
27 January 2024
Efficient service Friendly environment to wait
19 April 2024
during the purchase, Tom Smith is very good as a sales rep, i can't fault him, but his manager or the manager present for the collection is sooooo very poor in skill. He didn't even show his face at any time while i was the their to greet or sign off