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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Sara Matthews

New BMW Sales Controller

Robert Warren

Approved Used Car Controller

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

Sales Executive

Jordan Allen

Sales Executive

Jake Robson

Sales Executive

Lewis Hitch

Trainee Sales Executive

Alex Catley

Product Genius

Customer Service manager

Service Reception Manager

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Karl Pritchard

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work completed effectively. Helpful staff.

Service

All the staff are very polite and helpfull

Service

Done on time

Service

Appointment at short notice Free check of car Car cleaned Completed on time

Service

Everything was done as expected

Service

Very easy to do business with. Happy friendly staff.

Service

Initial problem diagnosed and car booked in for replacement part within 48 hours. Sales provided opportunity for test drives on both days, keeping me mobile. Jessica in service extremely helpful.

Service

Between dropping my off and picking up, I felt quite ill and had to be driven home. This resulted in the car being left at the dealership for 4 nights. Not a problem at Cotswold.....my car was lock away safely until I felt well enough to pick it up.

Service

Felt at ease all the time knowing the required work would be done

Service

Excellent service. Keep it up.

Service

Ref above quite outstanding. Although BMW standards are uniform Cotswold just have that little extra

Service

As above, everything in line with what I'd expect from a premium service and maker.

Service

In short I was going to be overcharged by nearly £200 complained and got this put right. I I was not a mechanic in the past I would have paid. not easy to get to talk to the correct person. Lovely ladies to talk to however not the right person

Service

Great customer service with a smile. I appreciated the courier service to/from my place of work whilst my car was being serviced. Car booked in for next day service and to deal with low engine coolant warning.

Service

Work done on time an car came back clean. Staff were great.

Service

Very friendly staff. Very attentive.

Service

As above but also with the speed of the service process and the manner upon which the follow-up report was structured, in plain English.

Service

The staff listened carefully to my explanation of the two problems with my new Z4 M40i and attended to both appropriately.

Service

Staff are always very helpful and pleasant.

Service

it was an excellent. service.

Service

Everyone was polite and welcoming. In particular Alice was an absolute superstar! Thank you!

Service

Usually everything is well arranged and probable timings for the work quite accurate. The car is returned in good order and clean.

Service

Very professional and smooth operation

Service

The check was thorough and it highlighted a minor issue that may have been missed previously.

Service

Wasn't kept waiting, and the car was gleaming when returned to me

Service

All good

Service

Vehicle returned but fault not remedied

Service

The agent

Service

Faultless service with very friendly and approachable staff.

Service

Jacob was extremely helpful even offering to stay after 6pm when he was due to finish when I was stuck in Worcester traffic to allow me to pick up my car.

Service

given a fixed price quote and service and MOT carried out without any problems

Service

Perfect job by all concerned

Service

Great staff. Peter was helpful as ever. Aftercare great.

Sales

Tom was very efficient and kept me informed on all updates during the purchase and delivery

Sales

I dont have a problem with the garage I brought it of

Sales

After buying five cars over the years I have formed a friendly relationship with Peter Lewis.

Sales

This is the sixth car we have bought from our local dealership. I think this says a lot about how happy we are with the entire experience

Sales

As above. You believe you have an agreement with a trusted garage. However its really a third party that won't have any dialogue. When you sign the papers you believe that you are signing just for your responsibility in making the monthly payments.

Sales

all staff I dealt with were so helpful; I really felt looked after throughout the whole process

Sales

Invited to 1 series launch at Cotswold Hereford, very impressed with car, nice improvements from previous model that I owned at the time. Dealership kept me informed during process and assisted when needed in returning my car