As above

Very helpful service

Professional, open, transparent when discussing the reason for my visit.

Everything was excellent. It could not have been better.

The service team were friendly and helpful.

Really good, inspires confidence. Worth the hour and a bit travel time.

Good attention to details and information provided on the occasion.

Good explanation of MOT results and video received via email.

Always a great service here.

Everything was very efficiently completed. Washing the car at the end is an extra nice touch.

Over the years I have always been treated very well at dealership.

Easy to book

Because they always provide a quick, reliable service that has never let me down over all the years I've been buying BMWs

Kept informed

Everything completed to satisfaction

We were dealt with quickly and efficiently.

Excellent service from Sophie Ellis on Service Reception. Totally professional, quick and efficient but also very personable. A delight to deal with!

work carried out on time and on budget. good customer service from Alice.

Did as promised and finished in time

The price quoted was extremely competetive. The work was carried out to a high standard and with great care taken of the vehicle. The mini-valet was a welcome bonus on collection of the vehicle.

All my needs were addressed and I was well looked after by Steve and Jacob.

Friendly, approachable and very helpful. Covid is taken very seriously - all marked walkways etc. Great experience as usual

Always extremely impressed with all of your staff who cannot help me enough. Very rare these days on a par with John Lewis and one cannot go any higher than that. Thank you once again for all your help. Mrs Jill A Brooks.

Perseverance and patience paid off to recognise the ongoing fault and kept us updated throughout

Very good. Would have been nice to have a loan bicycle, but can't really complain.

When a problem was noticed on my vehicle, it was reported to me in detail and a plan of action put in place to rectify the issue immediately.

Good service

Jacob on the service desk was fantastic. He helped me with a good price on an expensive service. Explained the benefits of using BMW rather than a cheaper garage. Jacob was a pleasure to deal with, he rang me as soon as the car was ready.

Two new tyres , over 2 hours wait !

Polite & helpful staff.

The team kept me updated and I really felt like a valued customer. My car was even cleaned when I went to collect it.

Nothing was to much

Repair completed to my satisfaction and advice given as to what action would be taken with warranty company.

Service centre are great they do there best to help fit in around your timings. Jobs are completed when they say the will be & i was kept well informed.

Great friendly service from entering the building to being efficiently dealt with by the service department

More than 100% satisfied. The team can't do enough for you.

I remain impressed with the professionalism and helpfulness of all I come into contact with at Cotswold. Everyone is always knowledgeable, helpful and friendly.

Despite covid 19 problems(I myself was still shielding) the care and help extended to me was top class.

Everything I wanted done was done and on time

Everything was carried out that was requested.

Very efficient

No problems, service and car clean completed slightly within the time slot. All okay with the car, so great all round.

Fitted me in quickly, provided a great hire car. Friendly, quick, professional.

I was kept informed at every stage of the servicing and any faults which needed to be dealt with

Efficient. Professional. Knowledgeable.

great service

Very satisfied, and allways nice to get back into a freshly washed car.

In line with the above - Aaron was brilliant; accommodating, informed and prompt. He catered to all my needs and queries - the quick turnaround was excellent.

Quick and efficient handover, exactly as I wanted.

Aaron was brilliant throughout the process and explained everything very clearly. He was always available if I had any questions and kept me informed throughout the process.

The service given us by Tom Smith air BMW hereford could not be faulted. He went out of his way to make sure that we were happy with the product

Fantastic service considering coronavirus restrictions, they made the process safe and easy.

Despite the inevitable limitations of Covid restrictions, the whole process was seamless and easy. My salesman kept me regularly updated and the vehicle handover was well organised

My experience with Cotswolds BMW was absolutely fantastic. Aaron the sales advisor worked some real magic to get me the car I wanted to the exact spec.

Our salesman, Tom Smith at Cotswold Hereford branch was excellent. Kept us fully informed at all times, offered good, sound advice and was an absolute pleasure to deal with, even organised flowers for my wife as it was her win the day we had car.

Cotswold want to sell me a car which satisfies my needs, rather than just make money on a transaction

Once again I thank the team for a very pleasant experience with the purchase of my new car , professionalism , politeness and humour was evident in all the staff , once again Sara Matthews attributes shined through !

A smooth transition.

everything was perfect

Brilliant customer service

Kevin gave us a very personal experience.

Scott was great from start to finish. I had no emails from BMW about my car, but Scott kept me up to date.

This is my fourth vehicle from Cotswold BMW; that must speak for itself. The treatment before and, more importantly, after a sale cannot be equalled. So many companies have increasingly closed down their after sales treatment of customers.

Kept informed at all times. Lots of information and help.