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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was told about some damage to two alloys which would need some repair work. As I had taken out the alloy & tyre insurance I thought it would be easy, apparently not as I have to go through insurance company who now say Cotswold is not part of their

Service

My last visit was regarding the central computer not working, radio, sat nav etc. Very long lead in time for replacement part. Will have been without for three weeks in a two and a half year old car.

Service

Technical service excellent. Attitude unlike Audi, VW and Mercedes at service desk. Patronising and should be lucky you have a BMW. I’ve experienced this at two different garages. Spoken to friends, business contacts around UK and this is common.

Service

Very friendly people. Service took the time specified. Good explanation of what was done. However couple of items when I looked through the service documentation I’d have expected to have a discussion about before I left.

Service

Did what was requested in the time they said. Good waiting area.

Service

Always helpful and friendly.

Service

I arranged a service only to be told that my car was not quite ready for its service under the service plan so I had to rearrange. This was very inconvenient. I was also told that there was an oil leak but it was all a little vague.

Service

Courteous, helpful, friendly and accommodating even at very short notice as my car required a new alloy on the day it went in for its first MOT.

Service

Cotswold Hereford recommended a suitable product then serviced my needs - hassle free.

Service

Good service experience but overran the finish time. I handed the car over at 0915 hrs but it still hadn't beenlooked at by 1 pm.

Service

The service was carried out as per usual care along with a wash etc, so yes perfectly happy.Thank you.

Service

Excellent all round service

Service

Efficient all carried out on time and with care and admin handled with great courtesy by reception staff

Service

no hassle service

Service

Well looked after

Service

Work was carried out while we waited. No hassle

Service

On attending centre was told only mot required no service, then a call to my wife saying yes a service was due, left hand right hand?

Service

All jobs dona as expected

Service

Did exactly what they said on the tin

Service

Only one thing a bit disappointing was when I arrived for my 8am appointment I was told that the my car would be looked at from 830 because that’s when the mechanics arrived. In the end it didn’t matter as my car was still completed on time

Service

See above. Just bought a new 1 series and it is great!

Service

Service records from previous visit were wrong

Service

Collection and return with the vehicle cleaned inside and out

Service

Right from the booking in process the experience was great . I was regularly updated on progress of the work during the morning . Everyone I interacted with during my visit were helpful and informative.

Service

On time. Up to usual standard

Service

Again very hospitable and attentive

Service

Staff were friendly and efficient. I waited in comfortable surroundings whilst the service was carried out

Service

I asked for a small favour, to clean the inside of the windscreen, which did not happen.

Service

Work that was identified at first MOT was completed under extended warranty.

Service

My only comment is that the wifi password and network to access had been changed but this had not been updated in the showroom. Staff on hand dealt with it professionally though and promptly.

Service

Curtesy car available. Friendly staff. Service carried out as requested

Service

Service completed well within the anticipated time frame

Service

I was well looked after. However , there were no biscuits to go with my coffee - never had to rough it like that in VW, Mazda and Toyota dealerships !!

Service

Could not have been better looked after by Aaron Higgins at all stages of returning my existing BMW and purchasing a new one.

Service

First class

Service

Booked in for express service so didn't bother with loan car, arrived at my allotted time 9.00am but due to backlog from previous day mine got delayed.

Service

Everything was accomplished according to expectations.

Service

My car was in for a service, this was completed in a timely manner and an excellent waiting area provided, Kept up-to-date with cars progress.

Service

Overall very professional couldn't fault the service

Service

Easy process, professional staff, job completed in time agreed.

Service

Problem solved with car

Service

Very good service and communication while my car was in, and staff more than helpfull

Service

The only minor issue is that the service display on computer wasn't reset and still reads that it requires a service

Service

Service staff very pleasant, courtesy cars - Mini on the 2nd visit, 3 series on the 3rd visit were good as replacements.Unfortunately let down by engineer advising that the unit fitted had been tested. extra work day affected due to Centre

Service

see above

Service

Premium service for a premium car

Service

One of my locking wheel nuts would not come off so I was charged £198 to remove a wheel nut. my local garage said they would have done it for £10

Service

While very satisfied with the car repair, Cotswold BMW (Hereford) Service Dept. are ALWAYS impossible to reach by telephone. Over the last 5 years I do not recall any occasion when I have been able to reach a Service Advisor directly by telephone.

Service

Good service.

Service

Your customer service team were polite and welcoming

Service

Very helpful staff

Service

Cotswold Hereford are always nothing but accommodating, offering work arounds if something isn't possible and always treating me in a polite manner.

Service

I requested that my front and rear wheels to be swapped to balance tyre wear. For some unknown reason I discovered later that only one side had been changed. Dealer offered to book in my car again. I chose to use a more local tyre fitter n the end.

Service

All went as arranged.

Service

Service and MOT were carried out in the time stated and I was dropped off and collected at exactly the time agreed.

Service

Top service from arrival.

Service

Prompt service

Service

Excellent service

Service

Car collected from and returned to my home address. Collection service was very efficient in that car collected and returned in given time slots. BMW driver was very professional. Also, car had complementary wash.

Service

always do there best to help

Service

Couldn't fault service.

Service

As per first answer details-excellent.

Service

very satisfied, as always.

Service

From start to conclusion service was A1 Alice was very good

Service

All staff great especially the girl who drove me in to town - she really loves cars!

Service

Booking in well done; timings ok; lift into town and subsequent pick-up arranged; contact by phone when all was ready; car washed and dried.

Service

Very courteous and helpful

Service

The young ladies on the service desk were very polite and helpful, and the service crew were very quick and efficient dealing with my car.

Service

work carried out well and car returned cleaned inside and out

Service

They are really brilliant, so helpful, always have courtesy cars, willing to collect my car from work. so flexible. husband has an audi and the help there with lifts/courtesy cars is terrible. i would buy another BMW based on how easy the service is

Service

I had a very pleasant experience, the customer service were very helpful in sorting out my problem

Service

Excellent Team, very thorough and really looked after everything

Sales

Jordan was brilliant

Sales

Everything was handled well with everyone knowing what was going on. It was all well organised.

Sales

same as before

Sales

kevin taylor was excellent, and really looked after me

Sales

Very personalised experience

Sales

I went back to the same member of staff as for the first BMW I purchased because he is first class at his job. Everything was spot on.

Sales

The Sales Executive, Kevin Taylor, is super-efficient — he is not 'pushy' and does everything he says he will.Nathan Coleshill, BMW Genius, is a well-presented young man and he was very helpful.Both of the above persons are a credit to Cotswold Her

Sales

Was painless!!

Sales

Kevin Taylor always excels in all aspects of selling a car and would always use Cotswold Hereford because of his service although I live in Bristol

Sales

I received very professional service from my first enquiry through to delivery

Sales

1st class service from start to finish

Sales

Sara has been a real credit to the brand and franchise, patient, hard working way above and beyond, even after some issues in the beginning she made the purchase a genuine pleasure.

Sales

competent, knowledgeable, clear communication through out process - verging on a little bit 'pushy' at one stage due to trying to close a deal before the end of the month targets etc, but worked hard to get me a good deal