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Very good service from a friendly staff.
My car was serviced and I was kept fully up to date throughout the time in the workshop.
As above - but in particular Sophie from the Service Dept. was courteous, polite, friendly and extremely efficient and professional. She kept me informed throughout the whole process and ensured that my car was ready to collectas soon as was possibl.
In these trying times l thought the staff and service was very good having decided to wait for a predicted long service l was looked after very well and safe, full marks for that.
Everything you want done, gets done and the car always comes back immaculate
Friendly and knowledgable staff.
Issues were resolved quickly and staff very obliging
The service colleague Alice was very professional and friendly and kept me informed about my car promptly.
I've had cars serviced at several local BMW dealers and Cotswold Hereford is the best. Courteous and friendly staff, easy collection/pickup and, unlike many others, you can ring and actually speak to a member of the service team without a long wait.
Everything was good .
Quite happy as always.
BMW Cotswold have stepped up their attention to detail.
Alice kept me informed throughout the day. Explaining all that was needed in a clear and concise fashion. The price I was quoted was competitive.
no hassle , no problems
Very efficient. No hanging around. Paid over the phone. Picked the car up in 30 seconds.
a good service all.round. with excellent valet to finish.
Everything as expected
Everything is fine with the service
Upon arrival for my MOT I let the service team know of a small problem and that if the mechanic could be informed and possibly have a quick look, and I mean a quick look. No action was taken which left me quite frustrated in these uncertain times.
Good service. Appointment reminders. Friendly staff.
The Service team were totally professional, friendly and had everything under control. I was greeted as a BMW known customer, which I like. Service was done within the time expectations set by reception.
Service great but especially the telephone call afterwards from our original sales agent making sure everything with the car was ok
Completed the task as required
Simple booking in for product recall and exchange of component - swiftly dealt with
Efficient and friendly service.
It's all ready for winter and the car had a nice wash
Customer staff very patient and flexible. I had to rebook whilst isolating for a covid result. All work done on time. Honest answers to difficult questions about my (very) old BMW.
Thorough, well communicated
Err , did exactly what they said they'd do - no more to say
My waiting time was comfortable and I was looked after with refreshments
Kept well informed
Great staff excellent service
Excellent service as always
Social distancing was excellent comfortable chair, WiFi and coffee
great car just right for us. no hassle everything handled professionally and trouble free
Kevin was very responsive throughout the process and was able to help find us the perfect car after a long search! We are absolutely delighted with the experience.
Tom kept me informed of progress at all times.
Very pleasant knowledgeable salesman, the personal video was a nice touch as i stay almost 600 miles away, this most certainly helped in my decision to purchase the car.
Kept informed at all times of the progress from purchase to delivery.
Great effort to feel safe and systems worked well. The problem with Covid is that I could not have cake and biscuits with my coffee!!
100% satisfied but then Jake Robson would make sure I was 100% happy through the whole experience.
Amazing experience, the team were so friendly and the process was so simple and the car was presented really well.
I was given a friendly welcome upon my arrival to the centre through to the helpful and informative Kevin Taylor who understood exactly what I was looking for. I like no nonsense and straight talking and Kevin was able to provide this.
Cotswold Hereford BMW is well organised and the Sales Executive is first class - not pushy but very helpful and knowledgable.
Even in these difficult the experience is really good.
Kevin Taylor at Cotswold Hereford was thorough, diligent and pleasant in getting the right car for me. This is the fifth new BMW I have bought with his help in the past 11 years.
They made my purchase very easy and trouble free
Kevin Taylor, has been our sales contact for 15 years, he knows exactly what we like and always makes us feel the most important customer with BMW
I have been using Cotswold Hereford BMW Centre for many years, always dealing with Kevin Taylor. Keven is an excellent sales person and always goes the extra mile to please his clients. I could not ask for more.
From the moment you walk through the door the staff are attentive but do not overcrowd you. They are on hand to talk through any issues and concerns. The process is very smooth.
Kevin Taylor has been my point of contact for six years. He regularly goes "above and beyond" what could be expected of him in order to ensure complete customer satisfaction and does everything with kind good humour and consummate professionalism.
Despite the problems of Covid the transaction was a very relaxed and pleasant experience.
Steve looked after me and on delivery day made me feel like a VIP collecting my car in the showroom. Charlie the who showed me around my car was so knowledgable and friendly, he really cared which is amazing
dealt with all enquiries and questions in an excellent manner
Always kept informed, reps did everything to help
There were no issues and everything happened as promised. Although a precaution of Covid, I appreciated being able to complete a lot of the documents digitally.