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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Cotswold Hereford are always nothing but accommodating, offering work arounds if something isn't possible and always treating me in a polite manner.

Service

Very helpful staff

Service

Good service

Service

I would have given a 10 but there has been a part missing off my car and each time I pick it up, they tell me about it but don’t do anything about it. This time after a call with the customer service lady I gave her a suggestion and what to do, she d

Service

I requested that my front and rear wheels to be swapped to balance tyre wear. For some unknown reason I discovered later that only one side had been changed. Dealer offered to book in my car again. I chose to use a more local tyre fitter n the end.

Service

All went as arranged.

Service

Top service from arrival.

Service

Prompt service

Service

Service and MOT were carried out in the time stated and I was dropped off and collected at exactly the time agreed.

Service

Excellent service

Service

Car collected from and returned to my home address. Collection service was very efficient in that car collected and returned in given time slots. BMW driver was very professional. Also, car had complementary wash.

Service

always do there best to help

Service

Friendly, efficient welcome and good communications throughout.

Service

Couldn't fault service.

Service

As per first answer details-excellent.

Service

very satisfied, as always.

Service

From start to conclusion service was A1 Alice was very good

Service

The young ladies on the service desk were very polite and helpful, and the service crew were very quick and efficient dealing with my car.

Service

Very courteous and helpful

Service

Booking in well done; timings ok; lift into town and subsequent pick-up arranged; contact by phone when all was ready; car washed and dried.

Service

Genuine, keen to help. Great service. In fact my friend bought a car from Cotswold on Monday, based on my experiences. He moved from an Audi.

Service

All staff great especially the girl who drove me in to town - she really loves cars!

Service

work carried out well and car returned cleaned inside and out

Service

They are really brilliant, so helpful, always have courtesy cars, willing to collect my car from work. so flexible. husband has an audi and the help there with lifts/courtesy cars is terrible. i would buy another BMW based on how easy the service is

Service

I had a very pleasant experience, the customer service were very helpful in sorting out my problem

Service

Due to the dealership going under a building revamp, it’s clear that working out of a portacabin is a bit problematic. As a result, there was little effort made to have a set up that made it better for the employees and customers alike.

Service

good epiernce

Service

Efficient and courteous

Service

Very. I feel the dealership have made every effort to resolve my issue although, it seems BMW UK were unwilling to support them in their efforts.

Service

All went well with the appointment apart from the valet. The valet team had left passenger window open in car wash

Service

No problems to report with the setvice I received.

Service

Jessica was very helpful. Having my car off the road for so long when it is my mobile office is inconvenient but he team offered a great solution.

Service

Only this score because I don't understand why you don't clean the boot area as well as the rest of the car!

Service

The staff are friendly, knowledgeable and extremely helpful.

Service

Completed quicker than anticipated and courtesy car stopped for a bigger one with no problem or hassle

Service

Professional staff. Very efficient

Service

See previous comments - made to feel welcome and understanding of personal requirements

Service

The time scale was perfect. No issues during the service. Car came back to me really clean.

Service

The service I have received from all the staff was excellent!

Service

All completed as requested.

Service

The service guyz are really helpfu. The people are great, it’s just the x3 I have is rubbish!

Service

Lovely staff, friendly and helpful

Service

excellent

Service

It is always excellent! Great communication and they always carry out what they have promised.

Service

Very pleased with experience

Service

Ease of booking in, transport to and from convenient pick up, usual Customer Service.

Service

Always good service

Service

I have been a Cotswold BMW Hereford customer for 13 years and have always been completely satisfied with the service.

Service

Friendly pleasant staff. Welcoming atmosphere, nice comfortable waiting area with tea and coffee. Work carried out in time specified and car washed too!!

Service

One or two questions when I picked the car up, which no one could answer

Service

In my opinion, I thought the cost of servicing was expensive.

Service

EVERYTHING WAS DONE TO A GOOD STANDARD.

Service

I only had an mot on this visit. Hereford is currently undergoing a "makeover" this made the operation not as smooth as previous visits.

Service

Work completed, car cleaned, work explained - very satisfied

Service

Good customer service, friendly, helpful staff.

Service

I feel a bit mean taking one star off but I had to call the garage to see if my car was ready before setting out to get it - I would have hoped that the garage would have called me as soon as it was ready.

Service

First class service. We intend to make this our 1st choice for future assistance,and would use this branch when purchasing a new car.

Service

All on time

Service

My driving licence details had been removed from the system stopping from taking the arranged courtesy car.

Service

Following a warning light connected to the drivetrain I called in to Cotswolds service centre in Hereford. Despite the schedule being full Jessica went over and above for me. I was very grateful for her intervention as I was to travel to Southampton

Service

Cannot fault customer service. Fast and efficient, car returned looking as new.

Service

The car was delivered to BMW at 9.30 and we asked for the work to be completed as early as possible but did not get the car back till 4.30. This time for the first service is acceptable.

Service

The annual service was completed but there was another service due in 2400 miles. I thought both should have been performed at the same time. Saving me on visiting the service bay twice in close succession.

Service

All questions answered

Service

Staff were friendly, efficient and attentive.

Service

The staff were very pleasant and effient.

Service

Irregular engine running correctly diagnosed before Vehicle Safety Recall received .

Service

I didn't know that what I'd received was a service if I'm honest. I went in with a problem and by the end of the day the problem was fixed and they'd washed my car.

Service

Really pleased with all of the work Sam Wynn has done for us with purchasing both of our BMW's. We feel we have a great deal from the dealership, we are delighted with the service, and would recommend Cotswald Hereford to our friends and family

Service

they collected the car, serviced it and returned it all as scheduled. the service we get from Cotswold Hereford is always good and friendly which is a nice bonus.

Service

Everything done promptly & efficently.

Service

It was completed in the time that they stated

Service

My partner and I were given a lift to and from town while the car was being serviced

Service

Everything requested was done as quickly as was possible & they provided a hire car during the time taken to fix mine

Service

Staff very polite,extremely helpful, we,ve had the same salesman since2006 Mr Kevin Taylor we,ve allways looked forward to doing business with him and have recommended many friends to do the same.

Service

Thanks to Peter Lewis at Hereford Cotswold for his help with a tyre problem.The delay on getting a replacement car was very poor and I am waiting for answers.i was told that replacement car had to be B M W but there was none available.

Service

Quick easy service with good value

Service

From drop off to pick up I received the best service with transparent ricing, excellent value for money and honest advice

Service

Needed to be somewhere putting mechanics under pressure but they delivered on time.

Service

The bonnet open indicator does not always cancel when the bonnet is closed after inspection. I reported this at the service desk on arrival and was advised that the bonnet should be slammed shut. I'm sure the BMW design engineers would not agree.

Service

got what i expected

Service

Nothing was too much hassle for the team and I was made to feel very welcomed and cared for on all my visits yo the dealership.

Service

at present in temporary accommodation so feels less comfortable

Service

Seamless customer care

Service

As above. Just a shame the service took place whilst main sales centre was shut for refurb, so nowhere comfortable to wait and relax.

Service

1st class service from start to finish

Sales

Sara has been a real credit to the brand and franchise, patient, hard working way above and beyond, even after some issues in the beginning she made the purchase a genuine pleasure.

Sales

competent, knowledgeable, clear communication through out process - verging on a little bit 'pushy' at one stage due to trying to close a deal before the end of the month targets etc, but worked hard to get me a good deal

Sales

Jordan!

Sales

Very well looked after with all questions being answered with no problems.

Sales

The team are very friendly helpful and respectful.

Sales

Good staff, lovely showroom even though it was only a temporary one and finally a stunning car exactly as I wanted

Sales

All the staff were very friendly and helpful, I reiterate my comments on Mr Kevin Taylor as I have stated in Q1. The car was very professionally prepared and ready when I collected the car. I was given a thorough brief on al details of the car.

Sales

Kevin Taylor is a joy to deal with. He makes the experience of changing the car almost enjoyable.

Sales

I am very happy with Hereford BMW and Kevin Taylor as the sales person. Just disappointed with BMW factory.

Sales

As above - friendly atmosphere and helpful staff from our first visit

Sales

Cotswold BMW Hereford were brilliant all the way through, from providing regular updates, to the handover of the car

Sales

Cotswold are a well established company within the counties. They have a well trained team. Helpful, directive you have nothing apart for high esteem from such a dedicated well established and organised company who strive to help also the community.

Sales

polite and courteous throughout without too much sales pressure

Sales

Kevin was excellent

Sales

Kevin makes you feel more like a friend than a customer. Would recommend his services to others.

Sales

Our car was stolen we went to see our favoured Sales Executive who within an hour located a replacement vehicle with 95% of my required extras and we were back on the road within two weeks. Also we had an hour with the product genius.

Sales

Everything went very well, the car was out there on the front with a personalised message to pick up, I paid for a few bits of extras and we had coffee ,Vicky presented my wife with flowers. Genius chap explained the new car. Great experience overall

Sales

The team went out of their way to help and even picked me up from the train station and took me to the dealership.

Sales

Cotswold were brilliant throughout.

Sales

Faultless and friendly customer service, nothing was too much trouble. Lewis explained all the controls and technology to me and was very patient, feel I can contact any time if I have any problems.

Sales

Excellent sales staff who had to deal with a lengthy lead time.

Sales

Pleasant and efficient

Sales

I bought a car which I like

Sales

Very good. Just a few minir issues with the car that Kevin is dealing with

Sales

Great service from all the staff.

Sales

Everything went very smoothly Car functions explained in great detail