Loading...

ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Sara Matthews

New BMW Sales Controller

Robert Warren

Approved Used Car Controller

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

Sales Executive

Jordan Allen

Sales Executive

Jake Robson

Sales Executive

Lewis Hitch

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Customer Service Manager

Alice Shenstone

Service Advisor

Jacob Jones

Service Advisor

Sophie Hollis

Service Advisor

Gillian Wheatley

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly, approachable and very helpful. Covid is taken very seriously - all marked walkways etc. Great experience as usual

Service

Always extremely impressed with all of your staff who cannot help me enough. Very rare these days on a par with John Lewis and one cannot go any higher than that. Thank you once again for all your help. Mrs Jill A Brooks.

Service

Perseverance and patience paid off to recognise the ongoing fault and kept us updated throughout

Service

Very good. Would have been nice to have a loan bicycle, but can't really complain.

Service

When a problem was noticed on my vehicle, it was reported to me in detail and a plan of action put in place to rectify the issue immediately.

Service

Good service

Service

Jacob on the service desk was fantastic. He helped me with a good price on an expensive service. Explained the benefits of using BMW rather than a cheaper garage. Jacob was a pleasure to deal with, he rang me as soon as the car was ready.

Service

Two new tyres , over 2 hours wait !

Service

Polite & helpful staff.

Service

The team kept me updated and I really felt like a valued customer. My car was even cleaned when I went to collect it.

Service

Nothing was to much

Service

Service centre are great they do there best to help fit in around your timings. Jobs are completed when they say the will be & i was kept well informed.

Service

Repair completed to my satisfaction and advice given as to what action would be taken with warranty company.

Service

Great friendly service from entering the building to being efficiently dealt with by the service department

Service

More than 100% satisfied. The team can't do enough for you.

Service

Despite covid 19 problems(I myself was still shielding) the care and help extended to me was top class.

Service

I remain impressed with the professionalism and helpfulness of all I come into contact with at Cotswold. Everyone is always knowledgeable, helpful and friendly.

Service

Everything I wanted done was done and on time

Service

Everything was carried out that was requested.

Service

Very efficient

Service

No problems, service and car clean completed slightly within the time slot. All okay with the car, so great all round.

Service

Fitted me in quickly, provided a great hire car. Friendly, quick, professional.

Service

I was kept informed at every stage of the servicing and any faults which needed to be dealt with

Service

Efficient. Professional. Knowledgeable.

Service

great service

Service

Very satisfied, and allways nice to get back into a freshly washed car.

Service

Brilliant

Service

Efficient, friendly and felt taken care of

Service

Provide good advice and very efficient operation

Service

Absolutely no complaints!

Service

At first I'd only booked in for my brake fluid change. It was easily changed to include my cars first MOT.

Service

Always making us feel like valued customers

Service

All good work done well and on time

Service

Planned visit went as expected - welcomed immediately and checked in car efficiently. Courtesy car ready and of good standard.

Service

Under difficult circumstances of COVID, they were extremely efficient

Service

As always great service

Service

Is so easy to do a service . You go in and in 2 min you're out . Customer service is brilliant.

Service

Regular updates on progress very helpful.

Service

Always a pleasure to come into the retailer. Really look after their customers.

Service

nothing to fault

Service

Very prompt with booking the appointment and a competitive price for the required work

Service

Everyone is always really helpful and polite. Quick and efficient service too.

Service

Currently it is somewhat difficult for me to get to the garage. Overall the attention to detail regarding safety was very good and of course the work was completed to a high standard . Hello

Service

Fast Track Service process was efficient, friendly and completed within the allocated time slot.

Service

All work carried out in a timely manner

Service

Kevin gave us a very personal experience.

Sales

Scott was great from start to finish. I had no emails from BMW about my car, but Scott kept me up to date.

Sales

This is my fourth vehicle from Cotswold BMW; that must speak for itself. The treatment before and, more importantly, after a sale cannot be equalled. So many companies have increasingly closed down their after sales treatment of customers.

Sales

Kept informed at all times. Lots of information and help.

Sales

Easy to deal with, kept up to date with any issues.

Sales

Arron Higgins at Cotswold was exemplary

Sales

Everything was as it should be.

Sales

Patient throughout Lockdown, and allowed us to use the fleet car while our new car was waiting to be delivered

Sales

Efficient and hygienic process

Sales

Always informative and regular updates.