No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Everything done to my satisfaction
The service is great but the phone system could be better
Unable to complete two out of three tasks on last visit.
Efficient and achieved what I wanted it to achieve. Clean and comfortable waiting area, staff were friendly and efficient. Good coffee...
There were no issues
Alice Shenstone at service made the experience easy and pleasant.Very bubbly lady.
Nell Watts is a great asset - She is charming, courteous and efficient.Also returning the car fully cleaned is very good.
Very happy with the experience and staff very friendly and helpful.
The price was fair and competitive. No extra charges were incurred.
My car is out of warranty in January and I received an end of warranty notification to bring my car in for an inspection. I am not sure how many other dealers offer this service especially as there may have been a cost involver - Impressed
Pain free. And an improvement from the days of owning a Mini (I ended up going to Robert Stern in Worcester).
Staff are friendly, helpful and knowledgeable.
The staff at Hereford was friendly and helpful and nothing was too much trouble
The guys discovered a deep cut in one of our tyres and had to order another n that day. They did not want me to drive home and come back as I had a dental appointment later, so they took me home and then fetched me back when the car was ready.
5 year service plan executed
Car collected and returned the same day very clean inside and out - excellent.
Service completed on time and despite the cold weather the car was washed
Friendly, efficient, first class customer focused service. Nell was great.
Brilliant service Provided updates on progressSolved the problem!!!
As stated excellent service
Minor issue with car fixed promptly and courteously
We were well looked after with our problem.
Able to solve a frustrating rattling noise from rear of car
The service staff are very efficient at letting you know when a service is due, arranging dates and times, and also reminding you of your appointment.
friendly efficient service ( which is worth the extra cost )
The dealer was fantastic, couldn't do enough for me, couldn't fault them in any way.
See my comments above
Always welcoming and keeping me up to date with progress
Always made to feel very welcome
Once again their honesty with regarding any service that I have.
Price higher than originally expected
Car was collected work was done and car delivered back on time
Job was to fit new reg. plates. 8 new holes were drilled to attach these, rather than using the 4 existing. Initially the rear plate was only secured with two screws at the top, leaving the base 'flapping'. The original plates were not returned.
As always things were dealt with very efficiently.
Offered a lift to town, drinks available, everyone very pleasant and problem and repair explained
We booked a full service (5 year plan), change rear brake pads (+3.00mm left) and an MoT.All we had was an MoT.When I booked the car in for service 4 weeks in advance, I was told the above was possible, especially as we had to travel 100 miles.
Answered my concerns and was given an easy to understand breakdown
As above but couldnt fault Alices commitment
I've never been able to find fault with the service provided and fully appreciate having lifts to and from the city centre whilst my vehicle is being serviced.
Prompt, courteous service. Car returned on time.
Because the car was picked up and bought back all nice and clean and there was no hassle perfect
First class service.
The service price took my breath away, just too expensive, I will not be returning unless there is a better value for money way
Charming receptionist and kept me informed.
The service provided by the staff is always exceptional. They are friendly, efficient and professional at all times. I would not take my car anywhere else.
Staff are also friendly, also offer me a coffee and have a chat!
Had to wait an hour to be taken home when I was told it would be within 10 minutes.
Everything great at this point.
Would like to mention the service assistant Claire Christie at coltswold BMW who was absolutely great, she helped me as much as she possibly could whilst my car was off the road due to a starting fault. 10/10
The service representative I dealt with (Andy) was polite, knowledgeable and very helpful. The car needed a repair and this was dealt with efficiently. However, I thought the pricing for a first service was extraordinarily high when first quoted.
An amazing team with great leadership in delivering fantastic customer service
As 1 above
Again I cannot fault my experience. The staff were helpful and arranged everything for my convenience
On time return of the car with no problems whatsoever
treated with politeness and curtesy
The part arrived promptly and Andy is very helpful
Friendly and helpful staff.
achieved all expectations
Customer service staff very efficient, helpful and friendly. Quote provided before service, and elements of the service explained ie microfilter. A courtesy car enabled me to have the winter tyres installed. Not 5 stars on account of cost of service.
QUICK AND EFFECTIVE.
Cotswold Hereford was very welcoming and professional. I needed a brake fluid change and was given an appointment the very next day which was Saturday. I was also offered refreshments and a lift to either home or town. My car was washed and valeted.
The parts and smart repair staff were courteous, friendly and efficient . I am delighted with the result.
On collecting the key I returned to my vehicle to find that the wiring to the professionally installed Dash Cam had been pulled out from underneath the trim and left in a mess by the interior mirror. It had been re-connected following the service ?
Service date and time booked at our convenience.All service requirements carried out to a high standard.As always, courtesy car avoids us having to wait.Again, telephone call to inform us that our car was ready.Again, staff helpful and courteous.
On way home low pressure warning light came on, said I should stop asap.Checked tyres visually and also checked on board vehicle info - green.When re-started there was no fault exclamation triangle so happily proceededas normal.
The car had its EGR Cooler / Valve issues resolved fully with reprogramming at Cotswold and is now driving as it should. Knights in Stoke serviced and repaired the car with a lag or misfire when collected the week before.
They couldn't have done more to make the process as stress-free as possible.
As the staff were very good and helpful
Vehicle was collected and returned supplying a courtesy car supplied and seems to have been repaired satisfactorily.
Was told at the end of the day that my car needed to stay overnight ,however, on the short notice, Alice was able to secure a replacement car for me for the following day.
The MOT was arranged on the phone after reminders from the staff. Reception good, lift into town arranged and collection later. Pleasant people.
The service was scheduled as per appointment.
Professional, honest, and attentive service from everyone at Cotswold. Some mistakes are made but these are minor and are rectified well
Superb customer care - Kevin Taylor specifically.
I was promised a follow up email for a quote for tyres but this hasnt been received.
It was a very quick and easy process. It would be even better if the garage was a bit closer to home.
Did everything needed
Service completed in time quoted
Very helpful and eager to please.
Disappointed that manual vehicle ordered was taken out of production so had to switch to auto, otherwise all good
See question 1
because it all happened as Kevin said it would
Aaron Higgins was always helpful and informed
We were kept in touch with, arrangements were always at our convenience, no hassle - refreshment facilities at the Centre could do with an upgrade though!
I can't fault the service.
The staff at BMW Cotswold are friendly, knowledgeable and very helpful. I would like to mention Mr Peter Lewis, who made sure the purchase was trouble-free.
I'll happily do it again.Aaron set a great example to the rest of the company.
I was given excellent service from start to finish by my salesman, Kevin Taylor. He took the time and trouble to establish exactly what I wanted and also to explain the PCP deal to me. Once the order was placed he kept me fully informed of progress
Peasant purchase experience, good sales exec, not too pushy, first rate.
Comfortable and professional
Cotswold BMW Hereford is an outstanding BMW Centre that provides an excellent purchase and handover experience. All members of the team are friendly, engaging and clearly very knowledgeable about the vehicles. Delivery time was reasonable. Thank you.
I dealt with Aaron in Hereford Cotswold BMW. He was attentive and efficient despite me being quite demanding on timescales. During handover he kept me watered and comfortable.
The personal service I received was excellent. I was kept fully informed of the progress of the manufacture of the car and when it would be ready. Delivery and handover went very smoothly.
Great reception, knowledgeable and friendly staff. Fantastic vehicle.
I have dealt with the same sales executive each time he knows what we like and has always been polite and found us the best deal
Staff were incredibly helpful and determined to deliver a great deal. Vicky and Sara were outstanding in their customer service. The Genius who also assisted with the test drives (sorry I forget his name) went out of the way to help.
Again excellent service from Kevin and Jake who took plenty of time to take me through the new technical information and items e.g sat nav and electric hand brake. I didnt feel rushed and they made sure I was comfortable with the car before I left.
The service given by Kevin Taylor was excellent.
The showroom was well presented and fitted out and the coffee was very good.! The demonstration was well arranged and the pickup and handover was thorough and we were given as much time as we needed to go through the tech.
All matter and questions were attended to my full satisfaction.
All members of staff were very friendly and courteous.
Catered for all my needs
Any question or problem were quickly solved
Kevin Taylor who sold us the car is a pleasure to do business with and he always ensures that we are very satisfied with our purchase
PROFESSIONAL AND COURTEOUS