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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was completely satisfied no complaints.

Service

Efficient & friendly

Service

Problem not resolved

Service

Service required carried out to timescale arranged

Service

Car picked up from home ,all the work completed on time & at the price quoted.

Service

Service was ok , then I get told I need a new wing mirror , and wiper blades , the faults were minimal , the mirror should have been changed under warranty

Service

I had to returned my car 3 times to have something fixed. Poor communication from the dealer to me about not having the necessary spare parts needed for the job.

Service

I had no complaints at all with the issue of the service.

Service

As always they give an excellent service.

Service

Attention to detail.

Service

Very easy, I rang emergency number at 12.40, by 14.40 my car was being collected and by 16.05 courtesy/hire car had been delivered

Service

your serviced the car at the appointed time

Service

Mot and service undertaken in timescale given. Car washed before return.

Service

Good communications and completed tasks within time agreed.

Service

Excellent service as usual

Service

The car was 1 hour late after appointed collection time.

Service

It's fixed

Service

While the initial fault was a different BMW dealership BMW Cotswolds did little/to nothing to help rectify and provided incorrect information.

Service

Good service

Service

The service is always second to none - and couldn't fault it in any way.

Service

See above. Work carried out promptly and efficiently but spoilt by incorrect quotation and expensive parts

Service

Very efficient staff

Service

Everything was completed in the time said - excellent service!

Service

As above. I am assuming this relates to the car service, if so, it met expectations and was quick and efficient.

Service

They were very professional and courteous, always called back when they said they would and got the job done promptly once the part arrived. Not full marks only because there were no courtesy cars available which made logistics more awkward.

Service

Excellent reception and service

Service

I always had excellent service from Cotswold Hereford

Service

I was very happy with the personal service in the centre, and the car service home and pick up, but I was not very happy with the cleaning service of the inside of the car, which was only adequate to say the least.

Service

Service quality is great, nothing to faulter apart from the valet company scratching my Alloys. Cotswold quickly resolved the issue and all is well thus far

Service

Shortly after the service a telltal.light came up saying we needed to add Adblu. I would have thought this could have been checked at the service.

Service

Poor service

Service

The people I dealt with were nice enough, just following unfair orders.

Service

Helpful and knowledgeable staff

Service

They did everything that was required in the time given and the car was returned having been well cleaned

Service

There were defects on the leather on the back seat of the car. In addition, the accessories that I ordered, ie a boot cover and mats were not ready on the day of the car collection despite being ordered over a week before collection.

Service

Everything always runs smoothly from booking to collecting

Service

They let you know how everything is going and keep you updated at all times

Service

Friendly service and delivered as promised

Service

Another advisor contacted me to rectify the above issue

Service

Excellent service provided by Matt Davies

Service

All staff very pleasant and helpful

Service

The fault on the car was rectified and we were dealt with in a professional manner.

Service

Easy to book my car in & as I did not need a courtesy car I was given a lift into Hereford & collected when my car was ready & it was nice to have a decent conversation with the lady that gave me the lift.

Service

I find everyone very kind and willing to help, special thanks to Peter Lewis who always goes an extra mile for his customers and makes sure all issues are solved.

Service

Because of the way in which I was dealt and the outcome of the day.

Service

Very satisfied. Not only did they fix the fault, but also found and fixed other items that I was unaware of.

Service

picked us up on time, service excellent

Service

Because you are good

Service

I had a potential issue which was resolved to my satisfaction with the minimum of fuss after a brief discussion with the service staff, added to the fact that the reception staff and tech team were up to speed as always

Service

Quick appointment No fuss courtesy car provided Very sensitively delivered the news to my wife that it was a big bill !! Engineer video very helpful fir subsequent insurance claim and he explained everything.

Service

helpful service staff helped make an enexpectedly high invoice palatable.

Service

Quick and friendly

Service

From booking in to drop off in town followed by both detailed paperwork on work carried out plus verbal explanation results in a professional and reassuring experience.

Service

MOT was not actually required (selling dealer had done it) but still worth a visit for the end of warranty check and to investigate a 'drivetrain' alert on iDrive. Issue was resolved.

Service

I always have a very satisfactory experience. The work is carried out within times I'm led to expect; I am taken home or brought in to your premises when necessary by a driver and taken into town while I wait; the car is washed before I go home.

Service

My recent service experience was very good. I was able to have the car serviced at the time of my choosing. Jessica could not have been more helpful or professional in my dealings with her.

Service

Completely satisfied experience. From listening before booking in right through the process. Suggest that achievement awards should be forthcoming from BMW on the outstanding work these teams carry out Cotswold would be well in the running.

Service

I was kept informed.

Service

See above, they listened to my concerns and checked the car thoroughly this time. Twice before it has been returned with oil and scuff marks on the interior (which is "dark oyster" upholstery).

Service

Friendly, efficient and very helpful staff. 1st Service visit completely hassle free. Latest visit staff keen to help the customer, diligent and conscientious in carrying out work. High quality repairs carried out.

Service

Work completed quickly and kept advised as to progress of work

Service

Cannot fault any service given by Cotswold even though I'm a regular they are always completely professional

Service

Problem was identified parts ordered and suitable time arranged for fitment

Service

Professional service, kept informed at all times about progress. No hard sell, informed about my options.

Service

Efficient and professional service

Service

the computer was not clear in the car on what was required so I had a slightly wasted journey, I still don't know how to differentiate a spanner which means a service and one which means the MOT is due.

Service

work carried out on time

Service

I would have given 5 stars but I did have to wait a little longer than expected and had to organise someone to pick up kids from school

Service

Getting billed for courtesy cars that aren't my problem

Service

All 4 people I interacted with were friendly, professional and knowledgeable.

Service

The fault with my car was identified and rectified on the same day thus saving another 40 mile round trip

Service

Fantastic member of staff in the sales department (Alice I think).

Service

Very friendly, polite, knowledgeable and helpful staff. It is always a pleasure visiting Cotswold Hereford - even when it can be expensive!

Sales

Everything went exactly how I was told it would go and the car was just the perfect one for me

Sales

Excellent service from start of ordering to picking up the new car.

Sales

again it's not the name bmw, it's the team you have working for you, exceptional from start to finish. I would give him 11/10 if I had the option, I will tell friends and family about him. And will be back when I change it in the future.

Sales

I found the person we had contact with, very amenable and accepting of the things that were important to us in terms of the car itself and the financial aspect of the purchase

Sales

Everything was explained nice and easy every member of bmw was helpful and very nice

Sales

Throughout the journey, from initial contact to collecting the new car, the service that I received was professional, attentive and conducted in a friendly yet business manner.

Sales

The BMW sales representative Jake Robson was very knowledgeable on the product he was selling, we had many discussions regarding the vehicle.. and several videos.. The day I picked up the car was very smooth and hassle free..

Sales

Excellent customer service from Peter Lewis the Sales person at Hereford BMW and he should be commended on his service to customers.

Sales

As always.....looked after by Kevin Taylor...........and he never lets me down!

Sales

The complete process was transparent with excellent customer service. Although I feel the finance was at the top end of acceptable, it was never hidden, so always knew what I was signing up to

Sales

Matt Davies was excellent and the customer experience was great.

Sales

Our sales executive Kevin Taylor was professional throughout and managed the whole process. It is important that you can still pick up the phone and talk to a person and someone that can provide the answers.

Sales

every one has been friendley and most helpfull

Sales

The experience at the BMW centre is always a very pleasant one where I feel that all staff do everything they can to make the visit an enjoyable one.

Sales

Very helpful. Didn't try to push any specific models and being able to test drive multiple cars was useful

Sales

As before Peter made it very easy.

Sales

As specified previously overall excellent service provided

Sales

The whole experience was made hassle free from start to finish.

Sales

Cotswold Hereford BMW is excellent BMW Centre and offers a professional, trustworthy experience with regular communication and personal contact during the purchase/delivery period. The handover was thorough and enjoyable.

Sales

Jordan was a pleasure to work with and made the whole experience 10/10.

Sales

The process of purchasing and taking delivery of my new vehicle was an enjoyable experience. Two people stood out for me we're Tom Smith the Sales Executive (Top Man )and Alex Catley the

Sales

I was kept up to date with everything and all went smoothly

Sales

We keep returning for the fantastic service offered by Kevin Taylor and the service department

Sales

I never saw the car everything was done on the phone nothing was to much trouble great service

Sales

Courteous, pragmatic approach by the sales executive and good facilities at the centre.

Sales

EXCELLENT SERVICE FROM VICKY THOMAS