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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Sara Matthews

New BMW Sales Controller

Robert Warren

Approved Used Car Controller

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

Sales Executive

Jordan Allen

Sales Executive

Jake Robson

Sales Executive

Lewis Hitch

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Customer Service Manager

Alice Shenstone

Service Advisor

Jacob Jones

Service Advisor

Sophie Hollis

Service Advisor

Gillian Wheatley

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above

Service

Very helpful service

Service

Professional, open, transparent when discussing the reason for my visit.

Service

Everything was excellent. It could not have been better.

Service

The service team were friendly and helpful.

Service

Really good, inspires confidence. Worth the hour and a bit travel time.

Service

Good attention to details and information provided on the occasion.

Service

Good explanation of MOT results and video received via email.

Service

Always a great service here.

Service

Everything was very efficiently completed. Washing the car at the end is an extra nice touch.

Service

Over the years I have always been treated very well at dealership.

Service

Easy to book

Service

Because they always provide a quick, reliable service that has never let me down over all the years I've been buying BMWs

Service

Kept informed

Service

Everything completed to satisfaction

Service

We were dealt with quickly and efficiently.

Service

Excellent service from Sophie Ellis on Service Reception. Totally professional, quick and efficient but also very personable. A delight to deal with!

Service

work carried out on time and on budget. good customer service from Alice.

Service

Did as promised and finished in time

Service

The price quoted was extremely competetive. The work was carried out to a high standard and with great care taken of the vehicle. The mini-valet was a welcome bonus on collection of the vehicle.

Service

All my needs were addressed and I was well looked after by Steve and Jacob.

Service

Friendly, approachable and very helpful. Covid is taken very seriously - all marked walkways etc. Great experience as usual

Service

Always extremely impressed with all of your staff who cannot help me enough. Very rare these days on a par with John Lewis and one cannot go any higher than that. Thank you once again for all your help. Mrs Jill A Brooks.

Service

Perseverance and patience paid off to recognise the ongoing fault and kept us updated throughout

Service

Very good. Would have been nice to have a loan bicycle, but can't really complain.

Service

When a problem was noticed on my vehicle, it was reported to me in detail and a plan of action put in place to rectify the issue immediately.

Service

Good service

Service

Jacob on the service desk was fantastic. He helped me with a good price on an expensive service. Explained the benefits of using BMW rather than a cheaper garage. Jacob was a pleasure to deal with, he rang me as soon as the car was ready.

Service

Two new tyres , over 2 hours wait !

Service

Polite & helpful staff.

Service

The team kept me updated and I really felt like a valued customer. My car was even cleaned when I went to collect it.

Service

Nothing was to much

Service

Repair completed to my satisfaction and advice given as to what action would be taken with warranty company.

Service

Service centre are great they do there best to help fit in around your timings. Jobs are completed when they say the will be & i was kept well informed.

Service

Great friendly service from entering the building to being efficiently dealt with by the service department

Service

More than 100% satisfied. The team can't do enough for you.

Service

I remain impressed with the professionalism and helpfulness of all I come into contact with at Cotswold. Everyone is always knowledgeable, helpful and friendly.

Service

Despite covid 19 problems(I myself was still shielding) the care and help extended to me was top class.

Service

Everything I wanted done was done and on time

Service

Everything was carried out that was requested.

Service

Very efficient

Service

No problems, service and car clean completed slightly within the time slot. All okay with the car, so great all round.

Service

Fitted me in quickly, provided a great hire car. Friendly, quick, professional.

Service

I was kept informed at every stage of the servicing and any faults which needed to be dealt with

Service

Efficient. Professional. Knowledgeable.

Service

great service

Service

Very satisfied, and allways nice to get back into a freshly washed car.

Service

In line with the above - Aaron was brilliant; accommodating, informed and prompt. He catered to all my needs and queries - the quick turnaround was excellent.

Sales

Quick and efficient handover, exactly as I wanted.

Sales

Aaron was brilliant throughout the process and explained everything very clearly. He was always available if I had any questions and kept me informed throughout the process.

Sales

The service given us by Tom Smith air BMW hereford could not be faulted. He went out of his way to make sure that we were happy with the product

Sales

Fantastic service considering coronavirus restrictions, they made the process safe and easy.

Sales

Despite the inevitable limitations of Covid restrictions, the whole process was seamless and easy. My salesman kept me regularly updated and the vehicle handover was well organised

Sales

My experience with Cotswolds BMW was absolutely fantastic. Aaron the sales advisor worked some real magic to get me the car I wanted to the exact spec.

Sales

Our salesman, Tom Smith at Cotswold Hereford branch was excellent. Kept us fully informed at all times, offered good, sound advice and was an absolute pleasure to deal with, even organised flowers for my wife as it was her win the day we had car.

Sales

Cotswold want to sell me a car which satisfies my needs, rather than just make money on a transaction

Sales

Once again I thank the team for a very pleasant experience with the purchase of my new car , professionalism , politeness and humour was evident in all the staff , once again Sara Matthews attributes shined through !

Sales

A smooth transition.

Sales

everything was perfect

Sales

Brilliant customer service

Sales

Kevin gave us a very personal experience.

Sales

Scott was great from start to finish. I had no emails from BMW about my car, but Scott kept me up to date.

Sales

This is my fourth vehicle from Cotswold BMW; that must speak for itself. The treatment before and, more importantly, after a sale cannot be equalled. So many companies have increasingly closed down their after sales treatment of customers.

Sales

Kept informed at all times. Lots of information and help.