Loading...

ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When booking the car in was advised service and health check all covered under service pack (this was also stated on the online booking) but when we dropped the car off at Cotswold, they said the health check was not covered and would be charged

Service

Personal service, quick to identify problem and solution.

Service

Did everything I asked for in a service at a good value and conveniently working around my diary.

Service

Completely satisfied, your car is returned Spick & span, And your also told how the progress of the work is going,

Service

The staff are extremely courteous, knowledgeable, and helpful.

Service

Friendly, helpful welcome at reception and service area, informative follow up to scheduled service and courtesy taxi into Hereford, and return during service.

Service

Needed washers cleaning out but had to make another appointment

Service

Everyone was polite and helpful however, see my above comment.

Service

Information unclear, ambiguous, and not given with not much confidence.

Service

Everything dealt with efficiently and speedily.

Service

Because the service i received from Alice, has been nice and friendly very helpful young lady. There have been issues with my car, which where covered by warranty. And Alice has made resolving the issue so easy and friendly.

Service

As above, sales guys are nice but not really competitive, my wifes Z4 needs upgrading but they are not talking sense, I tried to buy a 3.0d X3 but I ended up buying a Porsche Macan because Cotswold were less than Cao Clean for my Range Rover !!

Service

The Service Team apparently wanted to talk to me, but when I called back did not respond. I've tried a few times subsequently, but no response.

Service

All the team very well organised and everything done as explained.

Service

,

Service

Always get a five star level of attention. I always get the impression that I am listened to whenever questions are asked.

Service

1st class again

Service

Very polite driver collected and returned my car on food time

Service

Excellent service, great welcome & immaculate dealership.

Service

Always good feedback on any other issues

Service

Asked customer services if when cleaning the car they could clean inside the front windscreen. It wasn't done.

Service

Because Alice is great, always great service, never a problem anywhere

Service

The people I dealt with were very helpful. I have already given a full explanation in a previous survey.

Service

Servicing was carried out within the timescale given and other items were fixed under warranty.

Service

Service provided by Cotswold was excellent

Service

Excellent eye for detail and very professional service reception (Sophie) and technical staff (Tim). Particularly: Rich Cumberbatch (who fielded my concern about the wheel balancing cost)

Service

Friendly staff a time scale to suit me. They keep you informed on what's going on. Car always comes back to me in a better state than I gave it to them.

Service

My service adviser was good. Though I didn't need a receptionist to take me to the service desk....

Service

Because the work requested was not done when I brought the car in on 9th Oct and I had to bring it in a second time.

Service

Well treated, good experience compared to sytn er swansea

Service

Sophie Hollis was excellent - efficient and professional; quickly resolving any problems we encountered. Too often I've been disappointed by garages, especially with after sales but on this occasion I was impressed and left the place satisfied

Service

As stated above the staff were friendly/efficient and the service carried out on time; transport to/from home arranged smoothly

Service

Everything asked for was given

Service

Really top service

Service

Work completed within the scheduled time slot.

Service

Very expensive

Service

Good reception; pleasant, smiling young man who took my wife and me to the lady dealing with my booking. Again pleasant and business like with all my information to hand. The requested lift into town was arranged and the driver was pleasant.

Service

Firstly the mileage on the MOT certificate was incorrect (1000 mile out) secondly I was quoted for a new tyre and I had to point out that the other tyres on the car were run-flats not what I was quoted for.

Service

Very attentive staff and happy to make sure the customer's needs are met.

Service

As above with the added fact that the ambience of the sales room and the staff make the experience of visiting Cotswold very pleasant with everything very professionally carried out.

Service

I felt very well looked after and everything was explained clearly.

Service

I was completely satisfied!!!!!!!

Service

I go out of my way to use Cotswold Hereford as there are other dealers much nearer, but Cotswolds level of customer service is excellent whether you are dealing with sales, parts or service.

Service

Sophie was very courteous and professional.

Service

Claire Christie owned the problem and ensured it was fully rectified.

Service

Very friendly and helpful staff

Service

The young man that I dealt with in the service reception was very helpful and made sure that I was given a lift to Hereford and collected when the car was ready.

Service

Radio preset stations lost. Navigation preferences changed. Bonnet not closed

Service

You checked some paint chips to give me a quote to repair them and have not yet given me an estimate. Nor was I allowed to speak to the member of staff who was assessing the damage although I was on site waiting for another repair to be done.

Service

The whole process of booking, getting seen quickly and the process on the day at the dealer was great could not fault it.

Service

Very helpful person at the door, ensured we were processed speedily

Service

Excellent liaison by service adviser with BMW over an issue with service package which was very slightly exceeded between booking and service date

Service

Very very poor After Sales Customer Service

Service

Excellent service - friendly and professional

Service

Failed an mot retest with new issues not presented after initial test. Told me last thing on a saturday too meaning I had no time to resolve, needing the car for daily life the next day. The faults should have been picked up by your tester on first

Service

Always greeted with courtesy, and taken care of very well.

Service

Very satisfied because the service was carried out within the specified allocated time. Any problems that occur post servicing were dealt with and I was kept informed of developments during waiting.

Service

Everything was carried out as required.

Service

Was good.

Service

GOOD AND EFFICIENT.

Service

Would have been 5, but this was the second attempt at solving the problem.

Service

The work was done efficiently and at a reasonable price. The completion of a repair whilst still under the last few days of warranty was a blessing. Do wonder though why a courtesy car wasn't available when I booked it a month in advance

Service

Car was done in a less time and ready for collection with a full clean in and out also email video of works being done.

Service

easy and fast with hi qualiti parts and team.

Service

Top class service from a very experienced and friendly sales rep who knows his stuff and I always feel comfortable when dealing with him.

Service

Exceptional customer service from Sophie Hollis

Service

I still await notification that you have in stock a replacement driver's door seal.

Service

all the staff were attentive and well informed

Service

Staff

Service

Very friendly and efficient

Service

This is the second new vehicle that we have purchased from Cotswold BMW. On both occasions Aaron Higgins dealt with us, giving us excellent advice and help in a relaxed, professional and friendly manner. Very good customer service!

Service

Everything delivered as promised

Service

Have great satisfaction in the work that is carried out for my car .

Service

The staff I met during my visit were attentive and much better organised than during my visit last year. Sophie was helpful in organising transport to the railway station and the work was completed at the time agreed.

Service

Excellent customer service by Alice and also the driver who collected and returned my car, great team!!

Service

Service completed satisfactorily within time frame

Service

The dealership did everything I expected and the car was returned on time having been washed

Service

Car was cleaned as well as serviced

Service

Although Satisfied, The problem and issue with my vehicle only appeared after being serviced and having the suspension split hose repaired.

Service

Jessica has kept us well informed and updated both during the booking process and including subsequent requests for work since.

Service

Work completed in good time. Did not like having fault report emailed without telephone call as well, as did not see email until back to collect car. Then too late to request additional work to be carried out.

Service

A potential cam chain fault was indicated due to engine noise with little further detail, other than further checks required. Given the car was in the garage for approx 5 hours, I think more information should be provided by the mechanic.

Service

Only one point of issue, the dashCam was disconnected from it's power source ie cigarette lighter point, luckily I noticed straight away and re-connected. Of course had it been hard wired it would not have been disconnected. What is your policy.

Service

Would have been 5 stars but had to wait 45mins after the time they said the car would be ready. Dropped off at 9 collect at 1 but didn't leave until nearly 2pm.

Service

The service I required was carried out on time and my car was valeted before I collected it.

Service

Excellent

Service

Although no fault found with gearbox I was offered the opportunity to take a technician out on a test drive to explain the fault. Advised that I could return vehicle for further investigation if I was not completely satisfied.

Service

Service team were great

Service

Excellent first class service & handover by Aaron Higgins & Nathan coleshill . Everything went according to plan & no complaints . Plenty of reassurance given to us that we could contact them & go back with any questions at any time .

Sales

I felt at ease and nothing was problematic.well looked after before,during and after the event.

Sales

Peter Lewis always looks after us very well.

Sales

Sorted me out with the car I wanted, walked me through the finance

Sales

Excellent service, kept well informed during the whole period from order through manufacture to delivery.

Sales

A very memorable and thoroughly enjoyable experience made possible with the excellent customer service from Matt Davies whose knowledge and expertise was invaluable.

Sales

I have returned to Hereford for my latest purchase because the overall experience is first class. From initial enquiry through negotiation and completion, each step was clearly and concisely explained. The deals are clear and unambiguous.

Sales

Jordan was amazing from start to finish

Sales

Excellent service from sales team!

Sales

Excellent service

Sales

All staff very helpful throughout.

Sales

Very Little Petrol Cars available to test drive, and colours to see on the vehicle of choice, Thus making it hard to be sure when you ordering you car that you have Made the right decision.

Sales

Sales person was not pushy let the product do the talking

Sales

We came in with our children, crying twins and an excited 3 year old. All staff in the centre engaged with our children, held crying babies and even got them some toast. Everyone was professional but also friendly and down to earth.

Sales

Everything was taken care of very professionally, including the personalised number plate. Nothing was too much trouble.

Sales

Aaron was very helpful, and gave us advice as we went through the process. There was never any pressure to make quick decisions. Again, great customer service.

Sales

I have bought a new car previously from the Sales Executive and his efficient, hard working attention has again been exemplary. The young man who explained the workings of the instrumentation etc. was also very capable.

Sales

I find the staff the friendliest `I have come across.

Sales

Tom was brilliant and the other staff were very friendly and helpful too.

Sales

Always excellent service - care and attention to detail from Kevin Taylor

Sales

Because of your salesman Aaron Higgins. He was excellent at his job. We told him our needs and he matched us with the perfect car. He didn't push extra options on us, just told us what was available and explained everything in detail.

Sales

All went smoothly, sales and technical experts proficient and helpful

Sales

Jordan was excellent throughout, he was a pleasure to deal with, he was very friendly and professional at all times. His knowledge of the car and the options available put us at ease. Would definitely recommend Jordan to any friends or family

Sales

Smooth and easy