Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Rob Mcgrail

Customer Retention Manager

Sara Matthews

New BMW Sales Controller

Robert Warren

Approved Used Car Controller

Keira Howells

Finance Executive

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

Sales Executive

Jordan Allen

Sales Executive

Jake Robson

Sales Executive

Lewis Hitch

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Customer Service Manager

Alice Shenstone

Service Advisor

Jacob Jones

Service Advisor

Sophie Hollis

Service Advisor

Gillian Wheatley

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service from a friendly staff.

Service

My car was serviced and I was kept fully up to date throughout the time in the workshop.

Service

As above - but in particular Sophie from the Service Dept. was courteous, polite, friendly and extremely efficient and professional. She kept me informed throughout the whole process and ensured that my car was ready to collectas soon as was possibl.

Service

In these trying times l thought the staff and service was very good having decided to wait for a predicted long service l was looked after very well and safe, full marks for that.

Service

Everything you want done, gets done and the car always comes back immaculate

Service

Friendly and knowledgable staff.

Service

Issues were resolved quickly and staff very obliging

Service

The service colleague Alice was very professional and friendly and kept me informed about my car promptly.

Service

I've had cars serviced at several local BMW dealers and Cotswold Hereford is the best. Courteous and friendly staff, easy collection/pickup and, unlike many others, you can ring and actually speak to a member of the service team without a long wait.

Service

Everything was good .

Service

Quite happy as always.

Service

BMW Cotswold have stepped up their attention to detail.

Service

Alice kept me informed throughout the day. Explaining all that was needed in a clear and concise fashion. The price I was quoted was competitive.

Service

no hassle , no problems

Service

Very efficient. No hanging around. Paid over the phone. Picked the car up in 30 seconds.

Service

a good service all.round. with excellent valet to finish.

Service

Everything as expected

Service

Everything is fine with the service

Service

Upon arrival for my MOT I let the service team know of a small problem and that if the mechanic could be informed and possibly have a quick look, and I mean a quick look. No action was taken which left me quite frustrated in these uncertain times.

Service

Service excellent

Service

Extremely satisfied

Service

Good service. Appointment reminders. Friendly staff.

Service

Great service

Service

The Service team were totally professional, friendly and had everything under control. I was greeted as a BMW known customer, which I like. Service was done within the time expectations set by reception.

Service

Service great but especially the telephone call afterwards from our original sales agent making sure everything with the car was ok

Service

Completed the task as required

Service

Simple booking in for product recall and exchange of component - swiftly dealt with

Service

Efficient and friendly service.

Service

It's all ready for winter and the car had a nice wash

Service

Customer staff very patient and flexible. I had to rebook whilst isolating for a covid result. All work done on time. Honest answers to difficult questions about my (very) old BMW.

Service

Thorough, well communicated

Service

Err , did exactly what they said they'd do - no more to say

Service

My waiting time was comfortable and I was looked after with refreshments

Service

Kept well informed

Service

Great staff excellent service

Service

Excellent service as always

Service

Social distancing was excellent comfortable chair, WiFi and coffee

Service

great car just right for us. no hassle everything handled professionally and trouble free

Sales

Kevin was very responsive throughout the process and was able to help find us the perfect car after a long search! We are absolutely delighted with the experience.

Sales

Tom kept me informed of progress at all times.

Sales

Very pleasant knowledgeable salesman, the personal video was a nice touch as i stay almost 600 miles away, this most certainly helped in my decision to purchase the car.

Sales

Kept informed at all times of the progress from purchase to delivery.

Sales

Great effort to feel safe and systems worked well. The problem with Covid is that I could not have cake and biscuits with my coffee!!

Sales

100% satisfied but then Jake Robson would make sure I was 100% happy through the whole experience.

Sales

Amazing experience, the team were so friendly and the process was so simple and the car was presented really well.

Sales

I was given a friendly welcome upon my arrival to the centre through to the helpful and informative Kevin Taylor who understood exactly what I was looking for. I like no nonsense and straight talking and Kevin was able to provide this.

Sales

Cotswold Hereford BMW is well organised and the Sales Executive is first class - not pushy but very helpful and knowledgable.

Sales

Even in these difficult the experience is really good.

Sales

Kevin Taylor at Cotswold Hereford was thorough, diligent and pleasant in getting the right car for me. This is the fifth new BMW I have bought with his help in the past 11 years.

Sales

They made my purchase very easy and trouble free

Sales

Kevin Taylor, has been our sales contact for 15 years, he knows exactly what we like and always makes us feel the most important customer with BMW

Sales

I have been using Cotswold Hereford BMW Centre for many years, always dealing with Kevin Taylor. Keven is an excellent sales person and always goes the extra mile to please his clients. I could not ask for more.

Sales

From the moment you walk through the door the staff are attentive but do not overcrowd you. They are on hand to talk through any issues and concerns. The process is very smooth.

Sales

Kevin Taylor has been my point of contact for six years. He regularly goes "above and beyond" what could be expected of him in order to ensure complete customer satisfaction and does everything with kind good humour and consummate professionalism.

Sales

Despite the problems of Covid the transaction was a very relaxed and pleasant experience.

Sales

Steve looked after me and on delivery day made me feel like a VIP collecting my car in the showroom. Charlie the who showed me around my car was so knowledgable and friendly, he really cared which is amazing

Sales

dealt with all enquiries and questions in an excellent manner

Sales

Always kept informed, reps did everything to help

Sales

There were no issues and everything happened as promised. Although a precaution of Covid, I appreciated being able to complete a lot of the documents digitally.