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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Needed to be somewhere putting mechanics under pressure but they delivered on time.

Service

The bonnet open indicator does not always cancel when the bonnet is closed after inspection. I reported this at the service desk on arrival and was advised that the bonnet should be slammed shut. I'm sure the BMW design engineers would not agree.

Service

got what i expected

Service

Nothing was too much hassle for the team and I was made to feel very welcomed and cared for on all my visits yo the dealership.

Service

at present in temporary accommodation so feels less comfortable

Service

Seamless customer care

Service

As above. Just a shame the service took place whilst main sales centre was shut for refurb, so nowhere comfortable to wait and relax.

Service

Quick and efficient

Service

Quick efficient service

Service

Problem was rectified with other small issues identified which were dealt with quickly

Service

The job was done promptly and faster than expected

Service

Customer care ,

Service

Great people to deal with.

Service

Well looked after, good customer service and great range of refreshments and biscuits - this all counts when awaiting an MOT.

Service

The staff are always friendly and helpfu. They seem to care about the customer and I have always been pleased with the service.

Service

I realise the Garage is having a major refurbishment, but I did not receive good customer service.I was not offered a lift to/from work .No customer facilities in the portacabin. Had to wait 15 mins before someone was available to collect car.

Service

On arrival my paperwork was at hand and the booking in procedure was done efficiently. I had arranged to have a loan car for the 3 days that the car would be at Cotswold Hereford and this arrived promptly .

Service

problem resolved

Service

For an MOT and end of warranty check everything was done as it should.

Service

Service organised via Cheletenham for service in Hereford means that the staff have no knowledge of the customer

Service

Straightforward good service

Service

It will be better when showroom is refurbished

Service

Car was fixed

Service

Spotting damaged tyre and taking photos etc required to claim under BMW tyre insurnace

Service

sometimes i like to have a look around the sales court as my car is being serviced. it wasn't possible at this time

Service

Very

Service

The after sales team at Hereford provide excellent service and always go the 'extra mile'.

Service

Very efficient and friendly staff. I was very grateful for the pick-up and drop-off of my car for the service

Service

The only ‘problem’ was the groundwork being done making it difficult to get the the service area.

Service

Everything was done to a high standard. From the work done to our car, the hire car and the ongoing updates as to what was happening.

Service

As per above, but also had my car back later that day fixed. Great service

Service

Completed before time and at price agreed

Service

As above despite the dealership being under refurbishment. Went out of their way to obtain a further tyre, helpful person in temporary service cabin also arranged use of loan car at short notice.

Service

Everything went very smoothly Car functions explained in great detail

Sales

Professional team that made me and my family welcome and done everything they could to make us feel comfortable