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All very easy, helpful, professional and friendly staff. Costs I think are high for a service and it was frustrating to have come into the garage for a minor service in November and then another service due in Feb. Car valet could have been better.
James was great as took my car from home, had arranged MOT, washed/hoovered it, then returned it. Next day James sent me a text with link on which showed technician talking about my car re MOT and showed me tyres and brakes - appreciated this.
From making the booking, resulting from an Email offering the fluids check, being when I wanted it, to the attention I received at the dealership, I cannot fault any part of my experience.
Parts not reassembled correctly; tools left on the car bonnet/windscreen wipers which thankfully didn't cause damage. Once I said I didn't want a service yet as it's due in May, work wasn't carried out until the next week - strange coincidence?
Taken several phone calls to resolve the wrongly written mileage in service book it has now been altered but not countersigned
Because I had pre-booked a service and had asked for a specific fault to be investigated. However, it only received a cursory inspection and requires the car to be returned for a proper investigation, which is inconvenient.
Good quality work.
Very good service but the state of my car when I left let it down a lot
The problem took two visits to resolve and in resolving it another problem has been caused
I have a video message, explaining all the faults in my car. To be the told it was a
Because I was !
Kevin Taylor, the salesman I have dealt with over the past 20 years, came and collected my car from my house in the morning and returned it later on in the afternoon. His always trustworthy, cheerful, and helpful.
Jess was very helpful even when there was an engine drama after my service.
Nice staff ,nice showroom ,good shuttle services into Hereford. Service organisation is very competent
The work was completed within the time quoted.
James updated me through the whole procrss
Work done ok. A bit expensive though for simple procedure of changing one solenoid.
I have previously answered a survey to advise that I wasn't happy with the customer service . Lack of keeping me up to date, managing my expectations and wasting my time in unnecessary journey to the service centre. No offer of any compensation .
Excellent customer service
One problem was not resolved and is still causing concern.
Very helpful and picked my car up from work and brought it back.
Cotswold service was good but disappointed that we had to test it in a new car.
Was unable to go straight to the person I wanted to see without being told to wait there I'll check for you hardly having time to sit down before being told I could see them
I was annoyed to find out about potential issues and costs via a web based document without receiving a phone call first.
Good flexibility for booking appointment, service completed on time and waiting area comfortable with good facilities.
Everything was so much better than last time. Alice made me feel like a valued customer, even though it was only a free service. Also the lady providing my lift to and from work was very helpful.
Not only was the fault found and delt with, the brakes and tyres were also checked and my car was given a clean, inside and out. And, considering the poor weather, I was very grateful! Well done!
Had a diesel leak
the work done was part of the guarantee, and was done without any question as to its validity
efficient and accommodating (gave me a 7 series courtesy car and collected/delivered to my place of work
Welcoming staff. work of a high standard
Took car in the 8th Jan 2018 because boot not opening via key or button and it was determined that the drive was faulty and required replacing. Told that they would order the parts and contact me to have the car back in. Phoned on 16th Jan to find
my car was booked well in advance for a service and 2 warranty related items were also advised at that time. Neither of the warranty items were resolved and the car had to be returned on another date(which is very inconvenient).
Cost to replace turbo activator quoted at £1300. I got the job done at Jerry Doberman's in Hereford for £577. Need I say more????
Would help if the service department would take my calls instead of relaying messages through the reception.
appointment - no problem lift home - no problem car available in time
Price, you charge to much for parts and for servicing.....about double what a reputable garage charges.
Repairs were completed.
We bought two so that says it all
The service experience has always been very good.
they did what they said they would do
My last visit was regarding the central computer not working, radio, sat nav etc. Very long lead in time for replacement part. Will have been without for three weeks in a two and a half year old car.
I was told about some damage to two alloys which would need some repair work. As I had taken out the alloy & tyre insurance I thought it would be easy, apparently not as I have to go through insurance company who now say Cotswold is not part of their
Technical service excellent. Attitude unlike Audi, VW and Mercedes at service desk. Patronising and should be lucky you have a BMW. Ive experienced this at two different garages. Spoken to friends, business contacts around UK and this is common.
Very friendly people. Service took the time specified. Good explanation of what was done. However couple of items when I looked through the service documentation Id have expected to have a discussion about before I left.
Did what was requested in the time they said. Good waiting area.
Looked after well by Peter Lewis
Tom Smith...brilliant...so considerate and knowledgeable.
Cotswold Hereford are a great dealership. I have bought 6 BMWs from them over the years and although personnel have changed, the service has remained first-class!
No sat nav code on collection otherwise would of been 5 stars
100% better than our previous experience with the same Centre for the purchase of our first BMW Day of collection was great and a buzz to see the car within the new entrance area !
Purchase was easy, delivery was not.
Every person was very helpful including the people on front desk
The service is second to none. Professional, friendly, informative, helpful.
Peter Lewis made the experience easy and pleasant
Very pleased. Kept us informed during process
A very comprehensive explanation of all the car's features etc was given to us on collection. The best hand over that I have experienced, he was completely "au fait" with the car. I was kept updated with the car's progress whilst awaiting delivery.
I've known and trusted Kevin Taylor for many years
The service of the sales team member exceeded my expectations.
The whole process from start to finish was easily facilitated by prompt and informative responses to our enquiries. It was facinating to follow the process of our car's manufacture and delivery to Britain, then to the dealership, online. Exciting!
Excellent Team, very thorough and really looked after everything
Jordan was brilliant
Everything was handled well with everyone knowing what was going on. It was all well organised.
same as before