Needed to be somewhere putting mechanics under pressure but they delivered on time.

The bonnet open indicator does not always cancel when the bonnet is closed after inspection. I reported this at the service desk on arrival and was advised that the bonnet should be slammed shut. I'm sure the BMW design engineers would not agree.

got what i expected

Nothing was too much hassle for the team and I was made to feel very welcomed and cared for on all my visits yo the dealership.

at present in temporary accommodation so feels less comfortable

Seamless customer care

As above. Just a shame the service took place whilst main sales centre was shut for refurb, so nowhere comfortable to wait and relax.

Quick and efficient

Quick efficient service

Problem was rectified with other small issues identified which were dealt with quickly

The job was done promptly and faster than expected

Customer care ,

Great people to deal with.

Well looked after, good customer service and great range of refreshments and biscuits - this all counts when awaiting an MOT.

The staff are always friendly and helpfu. They seem to care about the customer and I have always been pleased with the service.

I realise the Garage is having a major refurbishment, but I did not receive good customer service.I was not offered a lift to/from work .No customer facilities in the portacabin. Had to wait 15 mins before someone was available to collect car.

On arrival my paperwork was at hand and the booking in procedure was done efficiently. I had arranged to have a loan car for the 3 days that the car would be at Cotswold Hereford and this arrived promptly .

problem resolved

For an MOT and end of warranty check everything was done as it should.

Service organised via Cheletenham for service in Hereford means that the staff have no knowledge of the customer

Straightforward good service

It will be better when showroom is refurbished

Car was fixed

Spotting damaged tyre and taking photos etc required to claim under BMW tyre insurnace

sometimes i like to have a look around the sales court as my car is being serviced. it wasn't possible at this time

Very

The after sales team at Hereford provide excellent service and always go the 'extra mile'.

Very efficient and friendly staff. I was very grateful for the pick-up and drop-off of my car for the service

The only ‘problem’ was the groundwork being done making it difficult to get the the service area.

Everything was done to a high standard. From the work done to our car, the hire car and the ongoing updates as to what was happening.

As per above, but also had my car back later that day fixed. Great service

Completed before time and at price agreed

As above despite the dealership being under refurbishment. Went out of their way to obtain a further tyre, helpful person in temporary service cabin also arranged use of loan car at short notice.

Everything went very smoothly Car functions explained in great detail

Professional team that made me and my family welcome and done everything they could to make us feel comfortable