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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Latest News & Events

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The BMW 2 Series Coupe available on The Motability Scheme

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BMW i8 Roadster

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NEW BMW SALES EVENT

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Impress with the new BMW Shadow Edition

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VACANCIES

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Introducing Matt

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Cotswold Motor Group Awards 2016

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New BMW X3 Launch

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Robert Warren

Approved Used Car Business Manager Executive

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Sam Wynn

Sales Executive

Matthew Davies

BMW i Sales Executive

Jordan Allen

Trainee Sales Executive

Alex Catley

Product Genius

Lewis Hitch

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Justin Lowe

Workshop Controller

Alice Shenstone

Service Advisor

Nell Watts

Service Advisor

Tim Cole

Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything done to my satisfaction

Service

Excellent service

Service

The service is great but the phone system could be better

Service

Unable to complete two out of three tasks on last visit.

Service

Efficient and achieved what I wanted it to achieve. Clean and comfortable waiting area, staff were friendly and efficient. Good coffee...

Service

There were no issues

Service

Alice Shenstone at service made the experience easy and pleasant.Very bubbly lady.

Service

Nell Watts is a great asset - She is charming, courteous and efficient.Also returning the car fully cleaned is very good.

Service

Very happy with the experience and staff very friendly and helpful.

Service

The price was fair and competitive. No extra charges were incurred.

Service

My car is out of warranty in January and I received an end of warranty notification to bring my car in for an inspection. I am not sure how many other dealers offer this service especially as there may have been a cost involver - Impressed

Service

Pain free. And an improvement from the days of owning a Mini (I ended up going to Robert Stern in Worcester).

Service

Staff are friendly, helpful and knowledgeable.

Service

The staff at Hereford was friendly and helpful and nothing was too much trouble

Service

The guys discovered a deep cut in one of our tyres and had to order another n that day. They did not want me to drive home and come back as I had a dental appointment later, so they took me home and then fetched me back when the car was ready.

Service

5 year service plan executed

Service

Car collected and returned the same day very clean inside and out - excellent.

Service

Service completed on time and despite the cold weather the car was washed

Service

Friendly, efficient, first class customer focused service. Nell was great.

Service

Brilliant service Provided updates on progressSolved the problem!!!

Service

As stated excellent service

Service

Minor issue with car fixed promptly and courteously

Service

We were well looked after with our problem.

Service

Able to solve a frustrating rattling noise from rear of car

Service

The service staff are very efficient at letting you know when a service is due, arranging dates and times, and also reminding you of your appointment.

Service

friendly efficient service ( which is worth the extra cost )

Service

The dealer was fantastic, couldn't do enough for me, couldn't fault them in any way.

Service

See my comments above

Service

Always welcoming and keeping me up to date with progress

Service

Always made to feel very welcome

Service

Once again their honesty with regarding any service that I have.

Service

Price higher than originally expected

Service

Car was collected work was done and car delivered back on time

Service

Job was to fit new reg. plates. 8 new holes were drilled to attach these, rather than using the 4 existing. Initially the rear plate was only secured with two screws at the top, leaving the base 'flapping'. The original plates were not returned.

Service

As always things were dealt with very efficiently.

Service

Good service

Service

Offered a lift to town, drinks available, everyone very pleasant and problem and repair explained

Service

We booked a full service (5 year plan), change rear brake pads (+3.00mm left) and an MoT.All we had was an MoT.When I booked the car in for service 4 weeks in advance, I was told the above was possible, especially as we had to travel 100 miles.

Service

Answered my concerns and was given an easy to understand breakdown

Service

As above but couldn’t fault Alice’s commitment

Service

I've never been able to find fault with the service provided and fully appreciate having lifts to and from the city centre whilst my vehicle is being serviced.

Service

Prompt, courteous service. Car returned on time.

Service

Because the car was picked up and bought back all nice and clean and there was no hassle perfect

Service

First class service.

Service

The service price took my breath away, just too expensive, I will not be returning unless there is a better value for money way

Service

Charming receptionist and kept me informed.

Service

excellent team

Service

The service provided by the staff is always exceptional. They are friendly, efficient and professional at all times. I would not take my car anywhere else.

Service

Staff are also friendly, also offer me a coffee and have a chat!

Service

Had to wait an hour to be taken home when I was told it would be within 10 minutes.

Service

Everything great at this point.

Service

Would like to mention the service assistant Claire Christie at coltswold BMW who was absolutely great, she helped me as much as she possibly could whilst my car was off the road due to a starting fault. 10/10

Service

The service representative I dealt with (Andy) was polite, knowledgeable and very helpful. The car needed a repair and this was dealt with efficiently. However, I thought the pricing for a first service was extraordinarily high when first quoted.

Service

An amazing team with great leadership in delivering fantastic customer service

Service

As 1 above

Service

Again I cannot fault my experience. The staff were helpful and arranged everything for my convenience

Service

On time return of the car with no problems whatsoever

Service

treated with politeness and curtesy

Service

The part arrived promptly and Andy is very helpful

Service

Friendly and helpful staff.

Service

achieved all expectations

Service

Customer service staff very efficient, helpful and friendly. Quote provided before service, and elements of the service explained ie microfilter. A courtesy car enabled me to have the winter tyres installed. Not 5 stars on account of cost of service.

Service

QUICK AND EFFECTIVE.

Service

Cotswold Hereford was very welcoming and professional. I needed a brake fluid change and was given an appointment the very next day which was Saturday. I was also offered refreshments and a lift to either home or town. My car was washed and valeted.

Service

The parts and smart repair staff were courteous, friendly and efficient . I am delighted with the result.

Service

On collecting the key I returned to my vehicle to find that the wiring to the professionally installed Dash Cam had been pulled out from underneath the trim and left in a mess by the interior mirror. It had been re-connected following the service ?

Service

Service date and time booked at our convenience.All service requirements carried out to a high standard.As always, courtesy car avoids us having to wait.Again, telephone call to inform us that our car was ready.Again, staff helpful and courteous.

Service

very good

Service

On way home low pressure warning light came on, said I should stop asap.Checked tyres visually and also checked on board vehicle info - green.When re-started there was no fault exclamation triangle so happily proceededas normal.

Service

The car had its EGR Cooler / Valve issues resolved fully with reprogramming at Cotswold and is now driving as it should. Knights in Stoke serviced and repaired the car with a lag or misfire when collected the week before.

Service

They couldn't have done more to make the process as stress-free as possible.

Service

As the staff were very good and helpful

Service

Vehicle was collected and returned supplying a courtesy car supplied and seems to have been repaired satisfactorily.

Service

Was told at the end of the day that my car needed to stay overnight ,however, on the short notice, Alice was able to secure a replacement car for me for the following day.

Service

The MOT was arranged on the phone after reminders from the staff. Reception good, lift into town arranged and collection later. Pleasant people.

Service

The service was scheduled as per appointment.

Service

Professional, honest, and attentive service from everyone at Cotswold. Some mistakes are made but these are minor and are rectified well

Service

Superb customer care - Kevin Taylor specifically.

Service

I was promised a follow up email for a quote for tyres but this hasn’t been received.

Service

It was a very quick and easy process. It would be even better if the garage was a bit closer to home.

Service

Did everything needed

Service

Service completed in time quoted

Service

Very helpful and eager to please.

Service

Disappointed that manual vehicle ordered was taken out of production so had to switch to auto, otherwise all good

Sales

See question 1

Sales

because it all happened as Kevin said it would

Sales

Aaron Higgins was always helpful and informed

Sales

We were kept in touch with, arrangements were always at our convenience, no hassle - refreshment facilities at the Centre could do with an upgrade though!

Sales

I can't fault the service.

Sales

The staff at BMW Cotswold are friendly, knowledgeable and very helpful. I would like to mention Mr Peter Lewis, who made sure the purchase was trouble-free.

Sales

I'll happily do it again.Aaron set a great example to the rest of the company.

Sales

I was given excellent service from start to finish by my salesman, Kevin Taylor. He took the time and trouble to establish exactly what I wanted and also to explain the PCP deal to me. Once the order was placed he kept me fully informed of progress

Sales

Peasant purchase experience, good sales exec, not too pushy, first rate.

Sales

Comfortable and professional

Sales

Cotswold BMW Hereford is an outstanding BMW Centre that provides an excellent purchase and handover experience. All members of the team are friendly, engaging and clearly very knowledgeable about the vehicles. Delivery time was reasonable. Thank you.

Sales

I dealt with Aaron in Hereford Cotswold BMW. He was attentive and efficient despite me being quite demanding on timescales. During handover he kept me watered and comfortable.

Sales

The personal service I received was excellent. I was kept fully informed of the progress of the manufacture of the car and when it would be ready. Delivery and handover went very smoothly.

Sales

Good salesman

Sales

Great reception, knowledgeable and friendly staff. Fantastic vehicle.

Sales

I have dealt with the same sales executive each time he knows what we like and has always been polite and found us the best deal

Sales

Staff were incredibly helpful and determined to deliver a great deal. Vicky and Sara were outstanding in their customer service. The Genius who also assisted with the test drives (sorry I forget his name) went out of the way to help.

Sales

Again excellent service from Kevin and Jake who took plenty of time to take me through the new technical information and items e.g sat nav and electric hand brake. I didn’t feel rushed and they made sure I was comfortable with the car before I left.

Sales

The service given by Kevin Taylor was excellent.

Sales

The showroom was well presented and fitted out and the coffee was very good.! The demonstration was well arranged and the pickup and handover was thorough and we were given as much time as we needed to go through the tech.

Sales

All matter and questions were attended to my full satisfaction.

Sales

All members of staff were very friendly and courteous.

Sales

Catered for all my needs

Sales

Any question or problem were quickly solved

Sales

Kevin Taylor who sold us the car is a pleasure to do business with and he always ensures that we are very satisfied with our purchase

Sales

PROFESSIONAL AND COURTEOUS