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The only problem was the groundwork being done making it difficult to get the the service area.
servicing went well and the staff were very polite and helpful.
Everything was done to a high standard. From the work done to our car, the hire car and the ongoing updates as to what was happening.
As per above, but also had my car back later that day fixed. Great service
Completed before time and at price agreed
As above despite the dealership being under refurbishment. Went out of their way to obtain a further tyre, helpful person in temporary service cabin also arranged use of loan car at short notice.
As above ,very helpful staff ,service and sales
Brilliant customer service
Couldnt do enough to help . Just one point, I had to have a curtesy car while mine was being repaired. If my insurance hadnt covered me while I had the curtesy car I would have had to pay a surcharge which is unacceptable when the car is under warr
The professional and friendly staff have gone above and beyond to help me with whatever I've wanted.
Car returned later than was promised, but still on the same day
Everything was done that should have been. No more no less.
Because despite the fact that the recall parts had not arrived on the original day, and despite the clearly busy schedule. Alice made sure that I was in the next day, and was well looked after.
Treated very well
All great except they washed car in the morning, it got dusty then they decided before they gave me my car back they would blast it with jet wash, when it dried it looked awful, Had to put it through car wash as it was embarrassing
The car was in for an annual MoT test which appears to have been carried out well, the car was valeted and returned to me on time.
Expensive.Reception located in temporary cabinAccess road lined with cars parked pavements both sidesLimited parking in garage
I needed courtesy car. Which they provided. Also didn't know area very well, they were willing to go out of there way to show me !!
staff are always ready to help and always ask if you need any refreshment while waiting for your vehicle. Car always come back to you cleaned.
All was very satisfactory apart from being told that a locking nut on one wheel was missing. As the same workshop fitted the winter wheels last year and the wheels hadn't been touched since this workshop must have left off this locking nut.
Kevin Taylor is very professional and always treats us well.
Great staff and service. Would have been 5 if it was a bit cheaper ??
No problem apart from the problem with the parcel shelf not being covered.
Complete turnkey performance, rang and made appointment, service carried out correctly.
Good communication, prompt attention and very good customer care
Problem solved, car cleaned.
Didnt come in for service came in for repair
Courtesy car allowed flexible hand back on following day, which was fine but could have caused issues
Little bit pricey
The Service Manager (Claire) could not have been more helpful and proactive. I would have scores it 5 had it not been for the fact that I had to pop back the following day to have a warning light which came on several times rectified.
Friendly and efficient staff; although, a very long wait to have an enquiry answered in the temporary parts department.
I accept that there is some disruption because of the building work, but I was not advised when my car was ready despite sitting in the waiting area. I was not given details of what had been done to the car despite paying £500 for a routine service.
Customer service manger was fantastic . Even though she was operating from a portacabin. So professional, so Bmw.
Good job done
sorted major issue with car and highlighted areas when would need maint in future.
I am paying for a service on a monthly contract. The black oil in the engine that smells very used was not changed. May be no BMW necessity to do it but its poor and is bound to impact on engine life.Magnetic GB badge not on car on return.
Excellent service but the builders sent me to the wrong temporary location. Maybe they should be told where the servicing now takes place whilst they are on site.
Cheerful welcome; good service; good product; (and the engineers found my long-lost chequebook
Peter in sales has been very helpful with all of our queries. Alice in service was so very very helpful with organising our recent service.
As above. Treated with respect.
Warranty work took less time than expected and comfortable surroundings while I waited.
The matter got sorted eventually couldnt fault the service advisors however the person who scraped my car quite clearly lied and tried to say the damage was there already.
No problem arranging the service, all went very smoothly, one small niggle is that when I collected my car the dashcam had been unplugged, I can understand why it would have been disabled, It should have been plugged back in or a note on the dash.
Terri was most helpful on the day and couldn't apologise enough for the lack of MOT reminder and the distress caused when I discovered the car wasn't exactly road legal.Not too happy that the air conditioning problem has not been followed up.
From booking the vehicle in to customer care report back the service dept provides superb service.The team are well trained and this shows instills confidence that the jobs being carried out well.
I was very well looked after.
Pretty much as above knowledgeable friendly staff really helps
I brought the car in with a leak in the coolant system which proved to be a difficult fault to find but eventually was the coolant temperature sensor. Problems meant a very expensive repair for which Clare managed to obtain a refund from BMW.
Every body were very helpful
My car is fantastic, however i have yet to have a single completely satisfactory 'service' experience with Cotswold - starting from an issue on day 1 collection of the new car, through 2no subsequent services, and again at this latest service.
Very friendly staff and very helpful a credit to the BMW brand
This is the second occasion that the cabin has not been left as it was. I am very cross and made a complaint to the service manager. On this occasion oily marks on back seat!
Andy from the service department was exceptional.
Again staff and service excellent and pleased that transport to and from the garage could be organised so easily once car dropped off
Courtesy and timely
Fault swiftly rectified
Well looked after
Because the salesman, Kevin Taylor looked after me perfectly from start to finish.
The sales team and back up staff have always been highly professional and very friendly.
What a lovely feeling to drive off in the latest BMW five series. Peter at the show room getting me started with all the changes on the technical side.
Having always dealt with the same person there was no problems whatsoever and I was very satisfied with everything.
Treated like a family member.
New vehicle available on time & informative handover.
Aaron Higgins was fantastic, so helpful, polite and really good at his job
A perfect handover and explanation of controls etc.
Always get top service