Friendly, approachable and very helpful. Covid is taken very seriously - all marked walkways etc. Great experience as usual

Always extremely impressed with all of your staff who cannot help me enough. Very rare these days on a par with John Lewis and one cannot go any higher than that. Thank you once again for all your help. Mrs Jill A Brooks.

Perseverance and patience paid off to recognise the ongoing fault and kept us updated throughout

Very good. Would have been nice to have a loan bicycle, but can't really complain.

When a problem was noticed on my vehicle, it was reported to me in detail and a plan of action put in place to rectify the issue immediately.

Good service

Jacob on the service desk was fantastic. He helped me with a good price on an expensive service. Explained the benefits of using BMW rather than a cheaper garage. Jacob was a pleasure to deal with, he rang me as soon as the car was ready.

Two new tyres , over 2 hours wait !

Polite & helpful staff.

The team kept me updated and I really felt like a valued customer. My car was even cleaned when I went to collect it.

Nothing was to much

Service centre are great they do there best to help fit in around your timings. Jobs are completed when they say the will be & i was kept well informed.

Repair completed to my satisfaction and advice given as to what action would be taken with warranty company.

Great friendly service from entering the building to being efficiently dealt with by the service department

More than 100% satisfied. The team can't do enough for you.

Despite covid 19 problems(I myself was still shielding) the care and help extended to me was top class.

I remain impressed with the professionalism and helpfulness of all I come into contact with at Cotswold. Everyone is always knowledgeable, helpful and friendly.

Everything I wanted done was done and on time

Everything was carried out that was requested.

Very efficient

No problems, service and car clean completed slightly within the time slot. All okay with the car, so great all round.

Fitted me in quickly, provided a great hire car. Friendly, quick, professional.

I was kept informed at every stage of the servicing and any faults which needed to be dealt with

Efficient. Professional. Knowledgeable.

great service

Very satisfied, and allways nice to get back into a freshly washed car.

Brilliant

Efficient, friendly and felt taken care of

Provide good advice and very efficient operation

Absolutely no complaints!

At first I'd only booked in for my brake fluid change. It was easily changed to include my cars first MOT.

Always making us feel like valued customers

All good work done well and on time

Planned visit went as expected - welcomed immediately and checked in car efficiently. Courtesy car ready and of good standard.

Under difficult circumstances of COVID, they were extremely efficient

As always great service

Is so easy to do a service . You go in and in 2 min you're out . Customer service is brilliant.

Regular updates on progress very helpful.

Always a pleasure to come into the retailer. Really look after their customers.

nothing to fault

Very prompt with booking the appointment and a competitive price for the required work

Everyone is always really helpful and polite. Quick and efficient service too.

Currently it is somewhat difficult for me to get to the garage. Overall the attention to detail regarding safety was very good and of course the work was completed to a high standard . Hello

Fast Track Service process was efficient, friendly and completed within the allocated time slot.

All work carried out in a timely manner

Kevin gave us a very personal experience.

Scott was great from start to finish. I had no emails from BMW about my car, but Scott kept me up to date.

This is my fourth vehicle from Cotswold BMW; that must speak for itself. The treatment before and, more importantly, after a sale cannot be equalled. So many companies have increasingly closed down their after sales treatment of customers.

Kept informed at all times. Lots of information and help.

Easy to deal with, kept up to date with any issues.

Arron Higgins at Cotswold was exemplary

Everything was as it should be.

Patient throughout Lockdown, and allowed us to use the fleet car while our new car was waiting to be delivered

Efficient and hygienic process

Always informative and regular updates.