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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work completed effectively. Helpful staff.

Service

All the staff are very polite and helpfull

Service

Done on time

Service

Appointment at short notice Free check of car Car cleaned Completed on time

Service

Everything was done as expected

Service

Very easy to do business with. Happy friendly staff.

Service

Initial problem diagnosed and car booked in for replacement part within 48 hours. Sales provided opportunity for test drives on both days, keeping me mobile. Jessica in service extremely helpful.

Service

Between dropping my off and picking up, I felt quite ill and had to be driven home. This resulted in the car being left at the dealership for 4 nights. Not a problem at Cotswold.....my car was lock away safely until I felt well enough to pick it up.

Service

Felt at ease all the time knowing the required work would be done

Service

Excellent service. Keep it up.

Service

Ref above quite outstanding. Although BMW standards are uniform Cotswold just have that little extra

Service

As above, everything in line with what I'd expect from a premium service and maker.

Service

In short I was going to be overcharged by nearly £200 complained and got this put right. I I was not a mechanic in the past I would have paid. not easy to get to talk to the correct person. Lovely ladies to talk to however not the right person

Service

Great customer service with a smile. I appreciated the courier service to/from my place of work whilst my car was being serviced. Car booked in for next day service and to deal with low engine coolant warning.

Service

Work done on time an car came back clean. Staff were great.

Service

Very friendly staff. Very attentive.

Service

As above but also with the speed of the service process and the manner upon which the follow-up report was structured, in plain English.

Service

The staff listened carefully to my explanation of the two problems with my new Z4 M40i and attended to both appropriately.

Service

Staff are always very helpful and pleasant.

Service

it was an excellent. service.

Service

Everyone was polite and welcoming. In particular Alice was an absolute superstar! Thank you!

Service

Usually everything is well arranged and probable timings for the work quite accurate. The car is returned in good order and clean.

Service

Very professional and smooth operation

Service

The check was thorough and it highlighted a minor issue that may have been missed previously.

Service

Wasn't kept waiting, and the car was gleaming when returned to me

Service

All good

Service

Vehicle returned but fault not remedied

Service

The agent

Service

Faultless service with very friendly and approachable staff.

Service

Jacob was extremely helpful even offering to stay after 6pm when he was due to finish when I was stuck in Worcester traffic to allow me to pick up my car.

Service

given a fixed price quote and service and MOT carried out without any problems

Service

Perfect job by all concerned

Service

Excellent customer experience

Service

Great customer service, slightly disappointed with the quality of the valet.

Service

I asked them to look at auto wipe system - they said there was nothing wrong with it, so if that is the case it is a rubbish system!

Service

Not 10 out of 10 but only because the cost of what was done was rather expensive compared to another garage.

Service

Very efficient.

Service

Exceptionally courteous and helpful service. Customer made to feel important and welcome. Work is of a very high standard.

Service

Because I trust Cotswold 100%, whether buying a new car or getting it serviced. The customer experience is always the same - impeccable.

Service

Great service enhanced, as usual, by Alice's commitment to the customer

Service

All good

Service

The staff are very professional yet friendly.

Service

Very efficient and friendly service

Service

Always made to feel welcome and valued

Service

Excellent service especially from James who looked after me attentively from start to finish of the process

Service

My service was completed within the time that was quoted, and my car enthusiastic 7 year old loves looking at the new BMW cars.

Service

Personal service, quick to identify problem and solution.

Service

When booking the car in was advised service and health check all covered under service pack (this was also stated on the online booking) but when we dropped the car off at Cotswold, they said the health check was not covered and would be charged

Service

Did everything I asked for in a service at a good value and conveniently working around my diary.

Service

Completely satisfied, your car is returned Spick & span, And your also told how the progress of the work is going,

Service

The staff are extremely courteous, knowledgeable, and helpful.

Service

Needed washers cleaning out but had to make another appointment

Service

Everyone was polite and helpful however, see my above comment.

Service

Friendly, helpful welcome at reception and service area, informative follow up to scheduled service and courtesy taxi into Hereford, and return during service.

Service

Information unclear, ambiguous, and not given with not much confidence.

Service

Everything dealt with efficiently and speedily.

Service

Because the service i received from Alice, has been nice and friendly very helpful young lady. There have been issues with my car, which where covered by warranty. And Alice has made resolving the issue so easy and friendly.

Service

The Service Team apparently wanted to talk to me, but when I called back did not respond. I've tried a few times subsequently, but no response.

Service

All the team very well organised and everything done as explained.

Service

As above, sales guys are nice but not really competitive, my wifes Z4 needs upgrading but they are not talking sense, I tried to buy a 3.0d X3 but I ended up buying a Porsche Macan because Cotswold were less than Cao Clean for my Range Rover !!

Service

Always get a five star level of attention. I always get the impression that I am listened to whenever questions are asked.

Service

,

Service

1st class again

Service

Very polite driver collected and returned my car on food time

Service

Excellent service, great welcome & immaculate dealership.

Service

Always good feedback on any other issues

Service

Because Alice is great, always great service, never a problem anywhere

Service

Asked customer services if when cleaning the car they could clean inside the front windscreen. It wasn't done.

Service

Service provided by Cotswold was excellent

Service

The people I dealt with were very helpful. I have already given a full explanation in a previous survey.

Service

Servicing was carried out within the timescale given and other items were fixed under warranty.

Service

Excellent eye for detail and very professional service reception (Sophie) and technical staff (Tim). Particularly: Rich Cumberbatch (who fielded my concern about the wheel balancing cost)

Service

Friendly staff a time scale to suit me. They keep you informed on what's going on. Car always comes back to me in a better state than I gave it to them.

Service

My service adviser was good. Though I didn't need a receptionist to take me to the service desk....

Service

Great staff. Peter was helpful as ever. Aftercare great.

Sales

Tom was very efficient and kept me informed on all updates during the purchase and delivery

Sales

I dont have a problem with the garage I brought it of

Sales

After buying five cars over the years I have formed a friendly relationship with Peter Lewis.

Sales

This is the sixth car we have bought from our local dealership. I think this says a lot about how happy we are with the entire experience

Sales

As above. You believe you have an agreement with a trusted garage. However its really a third party that won't have any dialogue. When you sign the papers you believe that you are signing just for your responsibility in making the monthly payments.

Sales

all staff I dealt with were so helpful; I really felt looked after throughout the whole process

Sales

Invited to 1 series launch at Cotswold Hereford, very impressed with car, nice improvements from previous model that I owned at the time. Dealership kept me informed during process and assisted when needed in returning my car

Sales

Modern. Excellent range of vehicles on Display. Good hospitality. All staff well informed and anxious to help.

Sales

As I previously said, everything was dealt with such a professionalism by Mr. Jordan Allen. I've never felt pressured in choosing a car, he took his time to explain and answers all my questions. All the process had been stress free.

Sales

Despite a rather large issue with the delivery of my vehicle, my BMW Centre resolved the issue as fast as they could and kept in contact during the process.

Sales

Excellent first class service & handover by Aaron Higgins & Nathan coleshill . Everything went according to plan & no complaints . Plenty of reassurance given to us that we could contact them & go back with any questions at any time .

Sales

Peter Lewis always looks after us very well.

Sales

I felt at ease and nothing was problematic.well looked after before,during and after the event.

Sales

Sorted me out with the car I wanted, walked me through the finance