Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Rob Mcgrail

Customer Retention Manager

Sara Matthews

New BMW Sales Controller

Robert Warren

Approved Used Car Controller

Keira Howells

Finance Executive

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

Sales Executive

Jordan Allen

Sales Executive

Jake Robson

Sales Executive

Lewis Hitch

Trainee Sales Executive

Claire Christie

Customer Service Manager

Alice Shenstone

Service Advisor

Jacob Jones

Service Advisor

Sophie Hollis

Service Advisor

Gillian Wheatley

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because everything about the visit was efficient.

Service

Helpful

Service

The issue was dealt with efficiently.

Service

Easy to contact and well looked after by all staff.

Service

Service is efficient and friendly with knowledgeable staff.

Service

It was good

Service

Very good. Travelled from a distance to use Cotswold Hereford and would do so again as local dealership customer service is severely lacking.

Service

I was very satisfied. The only thing I missed was being able to have hot or cold drinks whilst I was waiting for my vehicle but realise this is down to your Covid policy and therefore can't be helped .

Service

Excellent staff. Felt very well looked after

Service

Staff were polite and friendly. Knowledgeable as well. Only comment would be the sales pitch to get me to spend some money on blades and tyres.

Service

Work done within the time stated that it would take and the car was clean . Very pleased.

Service

Aaron the sales person was so brilliant

Service

Fantastic team work and pleasure to deal with!

Service

We always come away fully informed about work done and current state of the vehicle. We have always felt the charges were very reasonable.

Service

Everything was fantastic

Service

all work completed satisfactorily

Service

Always friendly, Covid safe, every member of staff is pleasant!

Service

Everyone went out of their way to help. Car can in for service but unexpected problem spotted. Lady from servicing team really went above and beyond to help (thank you).

Service

Give the feeling that care about your custom

Service

Very helpful employees

Service

The staff at Cotswold Hereford are friendly, knowledgeable and professional.

Service

Very experienced, empathetic and knowledgeable sales executive

Service

Everything was done and they kindly spotted a small issue and corrected it on the spot. The video of the inspection really reassures the customer.

Service

It wasn't a Service it was an MOT

Service

I like the video surveys of the car, I find them reassuring. From the moment I dropped the car off for the service, I was informed what was going to happen, how much it was going to cost me, there were no nasty surprises and it was all done on time.

Service

Never any issues

Service

I would have given 5 but the cleaning of the car was not up to scratch

Service

Service was good and efficient. I waited while the work was done. I had a comfortable quiet area to wait. The job was done in the time they said it would be done. The car is washed everytime I come in.

Service

Friendly staff ans great service.

Service

Efficient process from start to finish

Service

Was impressed with Jordan. Not too pushy. Down to earth and proof that BMW can be a great company without being pretentious. Shame about the Covid restrictions but this is unavoidable.

Service

Due to the present climate everything was done so professionally and with a smile.

Service

Friendly yet professional staff

Service

Very good as expected

Service

I like the personal side of your business, as I always see Alice who knows and understands me well. I get greeted very politely by all of your staff which gives me the impression that you are all very happy doing what you all do best,

Service

Particularly grateful to Kevin Taylor who went out of his way to collect my car from the driveway and return it later on during the day.

Service

Self-explanatory!

Service

As above

Service

Everything was completed as promised

Service

Fast, friendly and efficient service.

Service

Car always comes back very spotless

Service

Again, simply due to Kevin Taylor. Fantastic customer service. Couldn't have wished for more.

Service

Friendly and efficient service

Service

always good service

Service

Couldn't fault 1 bit everything was perfect

Service

Nothing to find fault with!

Service

There were no issues and they had arranged a hire car for me, which was helpful

Service

Everything was done well

Service

I was told what was happening, sorted out a hire car while working on my vehicle and sent me a video of what they found and sorted out

Service

Everyone was extremely helpful and friendly.

Service

Excellent service , most helpful , and kind !

Service

As above

Service

Work was done as I had been advised

Service

Because I was satisied with the service received.

Service

Very efficient from start to finish

Service

Quick book in and contact was quick when service was done.

Service

Friendly and helpful

Service

Simple, quick and friendly service, and I particularly like the video service to show me, on this occasion, where there was some under-chassis damage that requires repair at a later date.

Service

Quick and comfortable

Service

Couldn't pick a better company to deal with

Service

Guys are always helpful and attentive.

Service

The car got serviced & they investigated a niggly noise.

Service

Polite, friendly, efficient, well organised for Covid-19 safety measures.

Service

Prompt and efficient.

Service

A minor issue occurred after the dealership... but was quickly and efficiently resolved

Service

Couldn't have been better on all aspects

Service

Completed efficiently in a timely manner; good communication; car cleaned inside and out on collection

Service

Cotswold BMW provide a first class professional courteous service from all staff employed.

Service

Having dealt with many different garage companies as a large fleet owner ,Cotswold is outstanding and I find their level of service to be outstanding.

Service

Very good

Service

On time, on cost and the car was valeted- a nice extra

Service

Excellent

Service

The problem took a few days to locate but now done and ok

Service

It was only an MOT, but it was carried out quickly and it was good to have the vehicle health check.

Service

As above

Service

as above

Service

Fast efficient and friendly staff

Service

Completely satisfied

Service

Aaron took the time to listen to what I was after and spent time coming up with the right car for me

Sales

Helpful, friendly, knowledgeable staff this is really great centre.

Sales

Although the whole purchase was done on line and by phone, Scott was very attentive, kept me informed, and listened to my requirements.

Sales

Under difficult circumstances it was still a great day collecting my new M3 Competition.

Sales

Very easy and well organised

Sales

Delivery was smooth and efficient

Sales

Very friendly and helpful staff.

Sales

It all was very easy. The sales team were informative and knowledgeable making the experience streamline and smooth

Sales

Communication was perfectly delivered. Social distancing was adhered too and wonderful explanatory videos & comms were received. Handover was efficient, safe, friendly and Tom was full of knowledge about our vehicle. Future assistant offered

Sales

Everything was as expected and easy going

Sales

Great communication, helpful & everything went to plan. The product was as described

Sales

Kevin Taylor was friendly and courteous, but above all completely professional in all respects, thought the purchase and car collection process.

Sales

Always deal with Peter Lewis as i know the level of service that i get

Sales

Contactless process worked exceptionally well.

Sales

COVID-19 and Welsh lockdown regulations meant I was not able to visit the showroom. However, this made no difference to the excellent service I received from Kevin Taylor who kept me updated throughout by phone and personally delivered my car to me.

Sales

Always have a good experience

Sales

The sales experience was brilliant. Steve Liddle who oversaw the transaction was so helpful, thoughtful and organised, He understood our needs exactly, came up with a good selection of cars to consider and then put together a really great deal.

Sales

I felt I was given a fair deal at the beginning and kept informed of progress throughout the process. Lewis Hitch was always helpful and willing. A shame the handover was not the usual customer experience because of COVID but happy anyway thank you

Sales

Experienced one blip along the way however this was dealt with reasonably well.

Sales

My motability dealer (Peter Lewis) was very courteous and professional at all times on pickup day he treated myself and my daughter like royalty. Due to covid restrictions handover had to be made in the car park but he made this happen brilliantly ??

Sales

Arron has always made sure i was expected and welcomed.

Sales

The sales rep, Tom Smith, clearly knows about BMW's. He has a very friendly manner and nothing was too much trouble.

Sales

completely satisfied experience was wonderful many thanks

Sales

During the current COVID pandemic, Cotswold BMW have managed the situation remarkably well and have adhered to all Government guidelines. It was almost a click and collect process which was very effective and easy to follow.