Work completed effectively. Helpful staff.

All the staff are very polite and helpfull

Done on time

Appointment at short notice Free check of car Car cleaned Completed on time

Everything was done as expected

Very easy to do business with. Happy friendly staff.

Initial problem diagnosed and car booked in for replacement part within 48 hours. Sales provided opportunity for test drives on both days, keeping me mobile. Jessica in service extremely helpful.

Between dropping my off and picking up, I felt quite ill and had to be driven home. This resulted in the car being left at the dealership for 4 nights. Not a problem at Cotswold.....my car was lock away safely until I felt well enough to pick it up.

Felt at ease all the time knowing the required work would be done

Excellent service. Keep it up.

Ref above quite outstanding. Although BMW standards are uniform Cotswold just have that little extra

As above, everything in line with what I'd expect from a premium service and maker.

In short I was going to be overcharged by nearly £200 complained and got this put right. I I was not a mechanic in the past I would have paid. not easy to get to talk to the correct person. Lovely ladies to talk to however not the right person

Great customer service with a smile. I appreciated the courier service to/from my place of work whilst my car was being serviced. Car booked in for next day service and to deal with low engine coolant warning.

Work done on time an car came back clean. Staff were great.

Very friendly staff. Very attentive.

As above but also with the speed of the service process and the manner upon which the follow-up report was structured, in plain English.

The staff listened carefully to my explanation of the two problems with my new Z4 M40i and attended to both appropriately.

Staff are always very helpful and pleasant.

it was an excellent. service.

Everyone was polite and welcoming. In particular Alice was an absolute superstar! Thank you!

Usually everything is well arranged and probable timings for the work quite accurate. The car is returned in good order and clean.

Very professional and smooth operation

The check was thorough and it highlighted a minor issue that may have been missed previously.

Wasn't kept waiting, and the car was gleaming when returned to me

All good

Vehicle returned but fault not remedied

The agent

Faultless service with very friendly and approachable staff.

Jacob was extremely helpful even offering to stay after 6pm when he was due to finish when I was stuck in Worcester traffic to allow me to pick up my car.

given a fixed price quote and service and MOT carried out without any problems

Perfect job by all concerned

Great staff. Peter was helpful as ever. Aftercare great.

Tom was very efficient and kept me informed on all updates during the purchase and delivery

I dont have a problem with the garage I brought it of

After buying five cars over the years I have formed a friendly relationship with Peter Lewis.

This is the sixth car we have bought from our local dealership. I think this says a lot about how happy we are with the entire experience

As above. You believe you have an agreement with a trusted garage. However its really a third party that won't have any dialogue. When you sign the papers you believe that you are signing just for your responsibility in making the monthly payments.

all staff I dealt with were so helpful; I really felt looked after throughout the whole process

Invited to 1 series launch at Cotswold Hereford, very impressed with car, nice improvements from previous model that I owned at the time. Dealership kept me informed during process and assisted when needed in returning my car